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Speedway review: customer service extreely rude ( 1 comment)

K
Author of the review
11:54 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

I was in there for the first time on Monday Ocober 3 2011 and dealt with an extremely rude staff along with a messy store. My husband paid for our gas at the pump which was priced more than 30 cents more than the town I live in, but that is besides the point. After purchasing 70 in gas, I went in the store to buy a snack for my kids and a drink for the 3 hr ride home. I decided to get a drink out of the fountain since they were all advertised at 99 cents. The fountain area was a disaster. I chose to fix a diet soda in the next to largest cup. The first diet soda tap I tried was evidently out of syrup. I tried another and was able to get the drink. After making the drink I went to put the lid on and there were no lids in either that size or the largest. As I went to pay for it I asked the extremely rude, obviously annoyed at being at work casheir if there were any lids in the back. She very curtly told me " NO. There's none " I asked well can I pour the drink in two smaller cups that have lids? She replied only if you want to pay for both of those plus the one you already used. Excuse me? I then replied that it would be nice if they put a sign up to tell customers that are purchasing a drink to take in a moving car that they are out of lids. I told her I obviously didn't want to take a drink in my car with no lid. She then SAid I poured the drink I had to pay for it. I should have just walked out and left the stuff sitting there, but instead I paid for my kids snacks and the drink wth no lid and went outside and dumped it inthe trash. Honestly I shouldn't have given them any business as rude as their employee was.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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W
W
WilcoHess, LLC.
US
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Oct 06, 2011 2:32 pm UTC

Kat13ecu: We are so very sorry for your poor experience at our Columbia store. I have made contact with you via the messaging feature and look forward to working with you to get this resolved. Thank you.

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