Vermont Castings Customer Service Contacts
United States - 40361
I bought this stove less than 2 years ago. I have had problems from the beginning. The latest happened early September when it blew up and blew insulation all over the floor. The dealers (who I am not blaming) looked at the stove and said it was constructed wrong. He said shut of the gas and don't run it. The dealer has been dealing with the parent company of Vermont Casting and all they want to do is try different parts at the dealers expense. The dealers gas tech has been great and he has tried everything. This stove is dangerous and I am not willing to risk my family and home running it. I want a refund of $2800. I at this point, when I go looking for a new stove, if the dealer sells Vermont Casting, I won't buy from them.
On Nov.3, 2015 I placed an order with my local fireplace store Englands Wood Stoves in Maryville Tn.I paid...
The company Vermont Castings scammed us. We found the stove and paid for it. The rep told us that it was great choice, but time went and we didn’t get the stove. The seller only promised and explained that they have worked a lot and needed more time to deliver the item. Unfortunately, it was big scam and we got nothing from them. But they continue to promise.
My husband offered me to buy stove or fireplace from Vermont Castings. We bought stove, but there was no fire and smoke belched from the stove. It was the manufacturing problem, but the rep told us to check the wood. But it wasn’t wet. We again contacted the rep, but he wasn’t happy to solve the problem and promised to contact us with the engineer, but still nothing was done. So, be careful and don’t buy stoves from this store.
I am writing about my Vermont Casting Winter Warm Small Insert, Model 2080, which I purchased on November 6...
My girlfriend purchased a $1, 600 stove med size woodstove. It didn't make it one winter and the flue assembly crumbled. When openning the stove properly to load wood there's a back blast of flames and heat that reach the ceiling. The service techs looked at the stove and said they would be to fix the problem.They haven't been since or called. I guess they don't back Vt Castings.We spent good money on what we thought was a good product. Now we realize that Vt Castings can't back up there own product. We were duped and have 500 lbs of useless cast iron in our house. NOT HAPPY WITH PRODUCT OR SEVICE!!! BEWARE CONSUMERS!!