The complaint has been investigated and
resolved to the customer's satisfactionResolved Whirlpool — washing machine - horrible
resolved to the customer's satisfaction
Horrible Customer Service. I purchased a washing machine in November, 2015 and my repair tech came out in March, 2018 and said that the bearings ruptured and the washing machine is unrepairable - Model WTW 5000DW1 - due to poor manufacturing. I contacted the place that I purchased it at and they directed me to Whirlpool. This is where I was told had I purchased the extended warranty, they would assist. But because they were not going to stand past the one year standard warranty and could not support their product to perform past that one year, they would not assist- shocking that they take that position on their products. I could have a repair tech out of their choice that I would pay for to be told exactly the same thing. And if I wanted to, they could sell me another item that they would not stand behind at a discounted rate - seriously! It will be a very cold day before I purchase another Whirlpool item with that type of service for the customer who paid good money for this washing machine. I was beyond amazed at the amount of excuses one organization to could provide through three different people. The talent to train their team with those horrible answers was impressive.
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