Whirlpool
Reviews and Complaints

We have bought a 230 liter Whirlpool refrigerator in Goregaon and we had so many problems . First we had to spend on a new compressor and gas. So we decided to take the service plan which again cost us money.

There was some issue with the PowerCord, we lodged our complaint in the month of August07, However the Services are so poor that till date (15th October) no one has turned to attend this call. In the Call Center this call still showing as Open. The Company tell me that the company does not have power chord. This is utter shameful for company which spends millions of rupees in Ads every year.

I am highly dissatisfied and recommending negatively for all the products of this company to all my friends.

My Whirlpool Fridge has been giving problem since last one month. The service provider, an authorized Whirlpool agency, is dodging to give a correct reply. They say it is a problem in the Top Panel & it has to be replaced. But the part has to come from Poone. My Homecare Plan application no is HP04037408. I had opted for an Plan code. This plan expires in june 2009. What is the use of this paper... Looks like scam to me!

I have purchased 310 liters refrigerator from dealer situated in lucknow, up. Within 3 days there was complaint lodged with companies call center. Service person visited and attended the complaint. After that at intervals service person was called for various complaints 3rd times. During 4th complaint attended we informed call center to replace as the guarantee period left is very less and the service report also indicated about replacement but there is no response from the complaint. Since yesterday again the fridge is found not working silently and again we will have to call service person for 5th time. I am not at all satisfied with refrigerator bought from whirlpool. Don't buy whirlpool products.

whirlpool Refrigerator 220 litre
customer id no dl/c/0408/22029

sir mera Refrigerator ek saal tak sahi chala phir usme defect ane lagey
har saal hum company call karke Refrigerator ki repairing krete hai
lakin voh phir bhi sahi nahi chalta
do saal se usme ice nahi jam rhe hai or thik se paani bhi thanda nahi ho rha hai

last year
Refrigerator teen mahiney whirlpool ki workshop par rha phir bhi usme kai bhi progress nahi hui
ek month se humara Refrigerator kaam nahi kr rha hai
complaint karne par unone pipe blockage ka excuse de kar usey phir workshop bhejne k liyea kha hai
last year humne uski repairing mai kafi zyada ka bill bana dia tha
hum usko har saal affort nahi kar sakte
aap hi kai sollution nikalia
nahi to humey koi strict action lena padega

contact [protected], [protected]

I am also facing the same problem of cooling and gas refilling.
I would not advise anybody too buy the refrigerator of this company it is literally giving headaches every 3-4 months.

Dear Sir,

I wish to complain that we have Purchased a WHIRLPOOL Refrigerator 180+20- Royal from your Sadar, Agra Showroom and the experience was Unethical Business Practices by Mr. Ashok- Representing the SHOWROOM.

I felt CHEATED.

I wish to highlight:
a. I insisted for a MRP of the Product and he said it does not come from the Factory.
b. He sold me the Refrigetaor at 10, 000/-
c. To hide the overcharged amount he offered us some gift and mentioned on the Bill to get away, if questioned.
d. The refrigerator was a demo pc/ open pc was given to us despite we insisted to give a company sealed Box and open in our presence.
e. The MRP and date of Mfg. was intentionally TAMPERED.

PLEASE GIVE ME email id, i wish to forward the Photographs.
Please see he confidently said he it is a company shop and whena sked to share the Company Managers - Name/ Phone No. he said, he will not give.

I am very unhappy.

Please do improvement and help us.

r/Sanjeev
M- [protected]

We got whirlpool microwave in bangalore Giria showroom a month back still none of them turnedback for demo for the product, contacted the shpwroom they keep on telling that we will arrange it in 2-3days and we finished almost a month in that, they provided a no. asking us to call to the whirlpool people. Very annoy & was astonished by the reponse given none of them turned till now.

surprised to c the service provided to the new customer then imangine about the old customer, this is the condition in the begining what if any problem in product at future really worried about thinking about this.

Hope we get come out this isse after this complaint.

i am also a sufferer. i have bought a whirlpool magic cool window ac.just after one mont the problem of unusual sound water licking started. for the last 6 monts i am complaing but to no good. no one should buy the whirlpool product. the product and service is worse.

sir,
i bought a inverter of whirlpool 10 days back as it was the first time

that whirlpool was selling inverters so i bought that thinking it

would be good enough to satisfy me as i am residing in vaishali and

their is a lot of power cuts in vaishali nearly 7-8 hours daily so i

bought their latest model of inverter of 800 kva but the moment i

buyed that they gave me their first defected piece and at the time of

installation we found that it is defective so we replaced that at the

same time and they gave us their next piece it worked well for 2-3

hours till the time of charging after that whent their was a power cut

it was creating irritating noise after every half an hour after that

we registered the complaint with whirlpool and the person visited in

my home almost next day saying that inverter is ok and will be taken

as under observation well good enough after four days of suffering

they didn't visited of their own so we called them back for complaint

and they din't visted at their given time we called them back again

they again gave us time and din't visited again so we gave them the

call back and got another time again they din't visited after that an

executive called us at an unscheduled time for visit incidiently we

were out in market at that time so we asked them to visit next day.

finally executive visited us and said that again that the inverter is

okay nearly we suffered 10-12 days just listening the same line your

inverter is okay he called his supervisior and he said that company

has added up a new feature of creating beep sound after every half an

hour for indicating that their is a power cut well it was the engineer

named rajeev working in whirlpool who said that to me and the

executive who visited in my home was mr sushil well this feature of

inverter is not mentioned in their booklet nor in their advertisements

think bout it that you are sleeing next to your inverter which is

creating irritating beep sound after every half an hour at the time of

power cut. Mr rajeev told me that he will visit us again after 3-4

days and you kknow what it is like they didn't even care about their

customers that their customers are suffering or what. This was the

first time i buyed the product of whirlpool nd i am sure that i am

never going to buy ant product of whirlpool again and i will advise

all my friends that they should never buy any whirlpool product.
if you want to cross verify my report ou can
my name is shubhneet goel
we bought this inverter on 26/03/08
this inverter is on my father's name Sri S.P Goel
my customer id no. is GB/c/0408/7181
my complaint no. is GB0408000118 registered at 01/04/08
my phone no. is [protected]
i am writing this on 15/04/08

I have brought Whirlpool washing machine in the year 1999. It has caught fire in August 2007. Complained to the service person. He suggested to go for upgradation of machine at the cost of 7500 plus taxes. now on 22nd March there was leakage found from the bottom of the machine. complained to the Whirlpool. Service engineer came and said that the part is to be replaced. When he left the home it is found that the supply line to machine was damaged. When complained to the Whirlpool, they said that it is done by me. In fact till service engineer visited home everything was ok and the leakage form bottom. Now agent is blaiming that i am cheater and to get part free of cost i am bleming them. It is surprizing to here such a words form service agent from Whirlpool. Now i decided not to buy any equipments form whirlpool in future. When I am honestly telling that it is damaged by service engineer, they are not listning and even not speaking on phone also.

My fridge Ice magic 285 has stopped working several days ago. The service Engineer who came to see the machine said that Printed Circuit Board has to be replaced. Whn I started contacting their customer services - call center, their standard reply for several days in a row is spare is yet to come & it usually takes time. When I said whom do I contact for urgent help, the person replied that I should have taken the phone number of service engineer when he visited. They can not give any phone number nor they can do any thing except parrot like repeating of status available on their screen.
Customer service is horrible & that is an understatement ! And hold ! I have a home care Plan which ofcourse does not care.
Probably prayer is a better & faster solution.

I've taken a Whirlpool Microwave in Oct 2005. After the warranty period I had done AMC as persuaded by the company representative. Since then I had problem twice and the 1st complain took 2 months to get rectified...the service staff says "there is shortage of spares".
Now again it is out of order and complain has been made, but again there is no spare parts. I really do not know how long it will take time. Micrawave is a necessity in todays life

Yes, it is absolutely right...whirlpool is pathetic...my fridge is out of order for last 2 months...no respite ..no solution...must ve wasted around 1000 bucks calling helpline alone

Customer service for Whirpool India is abysmal.

April 8
I registered a complaint with them about my refrigerator
April 10
After reminding them 2 times, a service technician called me and said he will be visiting my place sometime in the next 2 hours. I waited at my home for this guy and he didn't turn up. I called their service center and they said their service engineer is scheduled to visit me the next day.
April 11
A guy turns up. He went to the refrigerator looked around and said the the problem was that gas had to be re-filled. It will cost me around 800 rupees. I showed him my warranty cards and the details. The warranty card says 72 month warranty from 2005 Jan 14. But he says, Whirlpool does not give any form of warranty over 3 years and my warranty is not valid. But he will send someone to re-fill the gas the next day, if I just paid the transportation costs of Rs 200/=. He said, he will check the status of my warranty and re-filling gas is not covered by the warranty anyway.
April 12
Another guy turns up. Opens up some compartments in the back of the refrigerator and asks me who told me I needed gas to be re-filled. I didn't know the guys name. So he calls up his service center and gets the previous guys name. Tells me the gas is full. There is a sensor that needs replaced. He will come back the next day with the part.
April 15
Still no one turns up. I call back the service. They check their records and tells me that my refrigerator needs to be taken to the workshop. They ask me if the refrigerator still at my home. So they will have someone come soon to pickup my refrigerator.
April 16
No one still turns up. I call them up. They apologize profusely, and tell me they will chekc the status and give me a call back an update in 2 hours.
April 17
Still no service pickups, no call back from service. I call them back. They say they will check with their center and someone will come within the next 24 hours.
April 18
Still no updates. I call them back. They give me the same line. We will escalate it to our superiors. Someone will cme in the next 24 hours. I ask to talk to their supervisor. They are a BPO doing services for Whirpool Service. They are not allowed to let me talk to anyone else.
April 21
Still no updates. I call them up. I ask them for an address where I can send a written complaint. They are not allowed to give any other information other than what they see in their screen.

I can't talk to their supervisor, I can't send an e-mail, I can't even send a physical mail.

Whirlpool quality & also service is horrible, our double door fridge purchased in 2012 is down last 1 month, changed fan motor, lamp, holder, door switch and now they have disappeared? I had to call private service technician & get it repaired. Will never recommend to buy any appliance from Whirlpool.

S L jain
[protected]

Kind Attn: Mr. Varun Talwar
Head-Whirlpool Products, Corporate Office

Dear Sir,

With deep grief and agony, I wish to bring up the product quality of Whirl Pool refrigerator I purchased.

I have purchased a double door Refrigerator Model NEO IC 495 vide Next Retail India bill no. [protected] dated 15.08.2012.

Unfortunately, this refrigerator started giving some heavy sound during the 12th Month of warranty, which was later stopped in some days and we thought as body vibrations.

However, it took some time for us to realize that the Refrigerator has lost cooling except in Freezer section and by the time, the warranty expired by few days.

We have registered a complaint through Customer care and an Engineer from Royal Service, Navi Mumbai has attended the equipment vide job No.13779 .

On inspection, he reported that the Main Controller PCB has failed and need a replacement with a costing of Rs.3500/-

Sir, with deep shock, I am to submit that how the controller PCB of a Machine costing Half Lakh rupees can fail within 11 Months of use?

I have purchased this refrigerator with lot of expectation that it will give me trouble free operation for 7-8 years since it is from “Whirlpool”, the Company has the history of delivering the best and durable Products to customers across India.

Prior to Buying Whirl Pool, I have used brands like Kelvinator, Videocon etc which has given me long life time of 12 years, but how can I expect the best brand Whirlpool product can fail in 11 Months?

Does this shows that the Product quality of Whirlpool is actually not as felt in the Market?

Sir, as a humble customer who has full trust and belief on the Whirlpool brand, request you to kindly look in to my case as a special since the defect was developed during warranty (unaware of what was happening) and do needful to rectify the defect under warranty with no further financial OBLIGATIONS on me.

Awaiting for your quick and kind acknowledgement immediately as I am not able to use the Machine properly,

I remain,

Warm regards,

TN Sreenivasan
Flat No.301, Sunrise Arcade,
Plot 100, Sector 16,
Koperkhairane, Navi Mumbai

To
The Regional Sales Manager
Whirpool
Kolkata

Sub : Complain regarding after sale service of Whirlpool Refrigerator

Sir,

I purchased one Whirlpool Refrigeration Model Fusion 200 Premium from your authorized dealer M/s Multi Channel Electronics Pvt. Ltd. 23/17 Gariahat Road, Kolkata – 700029 vide Tax Invioce No. 77903 Dt. 13/04/2009.

I faced some problem of he Refrigerator formation of hard ice in the Deep Fridge and less cooling of the lower part and tried to contact you. South service centre Mob. No. [protected]/50227 but no response was received.

Thereafter I contacted the dealer who assured to send the service engineer. I waited for a month but nobody attended against the complain. My brother again telephoned the dealer on 29/09/2010 at 1:30 PM and the dealers representative misbehaved with him. He told to throw out the old one and buy a new. After pursuing he told sarcastically that service engineer will attend during 2014.

This type of behavior from your dealer is unexpected and implies that your product is not good which claims to be the worlds no. – 1 and also your after sales service is worst. I am thinking that I have made a great blunder buying your product and I shall advice my friends not to purchase your product to avoid after sales harassment and misbehavior from your dealer

However please confirm whether your service engineer will attend to look into the complain or I have to contact outside service engineer.

Awaiting for your early reply.

Date :
Place : 12/1A/49 Choubaga Road,
Kolkata - 700039
Cont. No. [protected] ( P. K. SARKAR)
JR. WORKS MANAGER
ORDNANCE FACTORY, DUM DUM
MINISTRY OF DEFENCE

11.12.09

From,
P.S.AMANULLA
#34/69, Perianna Mudali Street,
Sevenwells,
Chennai - 600 001.

Ref: P.S.Amanulla, Cell No.[protected],

Your Complaint No.CN1209010756, Dt.07.12.09
Your Complaint No.CN1209012616, Dt.08.12.09

I had bought the whirlpool refrigerator double door professional 450ltrs model from your showroom at chennai. It gives problem by non-forming ice for last one week after finishing its warranty.

Is it your products working valid for one year only?

I made a complaint on 7th and 8th December, 09 and a service engineer Mr.Sri Ram came but the problem persisted. Ref. Your Complaint Nos.10756 / 12616 and he demand to pay the amount of Rs.1800/= for repairing and Rs.340/= as a service charge. Kindly Note his cell no.[protected]

I again phoned and the same customer centre, they had changed as my complaint no.16726. and dt.10th December, 09.

But till day nothing has been done in spite of regular phone calls.

The product which i purchased from you is valuable Rs.35, 000/=. But no use of it.

Does the Co. have any policy to give prompt service?

I hope somebody higher up reads this and solves my problem

Thanks.

I have WP Icemagic 220L Elite and it has already given PCB issues twice in 5 years. Their quality of electronics is pathetic and more pathetic is their quality of customer service. Except for the compressor, they have everything that works only for an year where their guarantee elapses.

Hi

My personal suggestion not to go for Whirlpool, as i having a bad experience of buying Whirlpool refrigerator for 15 K where the main item refrigerator which is Door that itself problem. The Door Holder is made with just a plastic mould which got broken with is short life and there is no replacement from Whirlpool. Multiple follow-up with whirlpool made but the effort is waste.

sir
I purchase whirlpool refrigerator model 324 Silver royal Fasuion
6th sense automatic operating system i not understand please send to your person. thanking you.

md mukarrram
H no 24-150/3
2nd floor East anand bagh
safilduga
hyderbad 500 047
mobile no [protected]

Even we bought the Wirlpool Icemagic Refigerator, although which comes with the 7yrs warranty it still gives the same unique problem of not cooling. It's been 3 years now and we faced this problem yesterday for the first time. When checked with the local AC/Fridge repair walla he also said that parts have gone bad and said that it will cost me around 3000/- Rs so when asked him for the service center's number he refused and said "Aapko nahi milega sir blah blah blah... merese kaam karvana hai ya nahi... I said I will get you the parts and give it to you" , I thought of checking with some other guys too. Hopefully will come to know if the problem is with the parts or not.

Even I think that these Foregin Refrigerators and washing machines are not reliable... better buy Indian only, at least you wont have to worry till 10 yrs.

Whirlpool refrigerator giving Many Critical problems

We have purchase Whirlpool 350 ELITE Refrigerator in 2003 dec, from Rajkot dealer .After some 4-5 month its stop working, ( We have all record Date written on the Back of refrigerator),we complain service center & After checking by service person, he says compressor is defective & need to replace, so after some 10-15 days after fighting to Ahmedabad service chief, he send us new compressor which was removed from new refrigerator, Then in 2004 again its gives problem, we call service person & he says PCB, Electronic Refrigerator control Module is Defective & need to replace, we pay some of 2500/= Rs + for the same.

Then in 2007 then same above problem occur, & need to replace the Module, we again Pay for 1160/=Rs so in Just 4 years its give majore problems, Whirlpool refrigerator many complain on net which By Mr Mohan, Kamal Budhdev, & many more which are right, we have seen than Indian Refrigerator Godrej, Kelvinator Etc... which gives trouble free operation, for atleast 10-15 years, The whirlpool refrigerator which is not proven for indian condition why whirlpool should modified the module & give replace to customer, Kalpesh

I fully agree with Mr. Mohan V Bhode. I also bought Iceberg 310 ltr refrigerator on 15th March,07. It was replaced the same day as the gas was not circulating in the pipes. The second refrigerator is also giving problem. The gasket of lower door is not in touch with the body. I made a complaint on 14th May, 07 and a service engineer came but the problem persisted. I again phoned and the same service engineer came and informed that the lower door has to be changed. It would take 4 or 5 days.But till day nothing has been done in spite of regular phone calls/e-mails.

Does the Co. have any policy to give prompt service?

I hope somebody higher up reads this and solves my problem

Thanks.

AS FAR AS WHIRLPOOL INDIA IS CONCERNED, THE PHRASE "CUSTOMER SERVIVE" DOES NOT EXIST. YOU GIVE HOW MANY NUMBER OF COMPLINTS YOU WANT, THEY JUST DO NOT CARE. THIS IS OUT MY OWN EXOPERIENCE WITH WHIRLPOOL INDIA FOR THE PAST THREE WEEKS, TRYING TO GET MY MICROWAVE OVEN REPAIRED. THERE ARE ONLY EMPTY PROMISES. I HAVE NEVER SEEN SUCH A BAD SERVICE FROM ANY OTHER COMPANY.

AS FAR AS WHIRLPOOL INDIA IS CONCERNED, THE PHARSE "CUSTOMER SERVIVE" DOES NOT EXIST. YOU GIVE HOW MANY NUMBER OF COMPLINTS YOU WANT, THEY JUST DO NOT CARE. THIS IS OUT MY OWN EXOPERIENCE WITH WHIRLPOOL INDIA FOR THE PAST THREE WEEKS, TRYING TO GET MY MICROWAVE OVEN REPAIRED. THERE ARE ONLY EMPTY PROMISES. I HAVE NEVER SEEN SUCH A BAS SERVICE FROM ANY OTHER COMPANY.

Sir,
It is a matter of sorrow that after several times complain through e-mail in your website/e-mail ID, I have not got any reply from your end. Basically this type of harassment was not happened in my life previously. Again I am strongly complain against your authorized service center M/s - Zen Service of BF-4, Rajarhat Road, Baguihati, Kolkata-700059, Near Arati Cinema, Ph. No. 033 – [protected]/[protected]. His conduct/behavior with the customer and as well as workmanship is very bad.
Again I am telling you that please replace the refrigerator by a new one. Because I don’t want any repair further again. Otherwise I will force to purchase another refrigerator. I hope after viewing all the facts you will sure replace my refrigerator.
Again I am furnishing my details for your reference. I strongly complain against your service after selling a product. Hope that after viewing all the facts you will take necessary action immediately and replace the same with a new one, so that I can relief from this problem forever & my family peace which was disturbed for the same may return and fulfill with happiness as was in past.
I would like to draw your kind attention that I am Sri Sanjib Kumar Deb, a govt. officer of Sports & Youth Services Department, Govt. of W.B. (Ph. No. 033-[protected] Res. & M. No. [protected]) have purchased a refrigerator (250 ltr, Mastermind Elite, C/N No. CTV/2568/07, Sl. No. INAO72709554) from Capital Electronics (V.I.P.), (Unit of Anand & Co. Electronics Pvt. Ltd.) of P-161, V.I.P. Road, Sch. VIIIM, Kolkata-700054, Ph. No. [protected]/7098/[protected] on 28.07.2007.
In this connection I want to state that, last few months on & from January, 2008 I am facing such a problem by this fridge/refrigerator which was not happen in my life previously and at the same time my family peace is also disturbed by the same. I have reported all the facts/problems minimum (10-15) times to Capital Electronics as well as local authorized service center named Zen Service of BF-4, Rajarhat Road, Baguihati, Kolkata-700059, Near Arati Cinema, Ph. No. 033 – [protected]/[protected] and they also visited my house minimum 10 times and after repair of each time they have told that “Sir it will not create any problem in future, if again it will happen we will replace the same with a new one”. But, unfortunately, I am facing the problems till now and getting no service for your branded production refrigerator. I have told minimum 100 times to Capital Electronics as well as local authorized service center that please replace the same, but I am fully hopeless regarding your service after sale of any product. In this modern generation no family can live without a refrigerator, whereas my family is living without refrigerator during a long period (more than six months). I am very much anxious and at the same time helpless also regarding the same matter.
Under the circumstances you are requested to take necessary steps so that I may escape from that problem forever and if possible please replace the same fridge by a new one. Treat this case as an extremely urgent.
Hope to receive your help & co-operation against your service which will also carry the good-will of company.
Thanking you,
Yours faithfully,
SANJIB KUMAR DEB
Sub-Asstt. Engineer (Electrical)
Sports & Youth Services Deptt. (Sports Wing)
Govt. of West Bengal

Whrilphool service and support is very poor. I will not recommend anybody to buy this product. Service and Support very waist. For example if we report a complaint they will respond only after one week or in after two weeks. I don't know why they do like this.

I do not know about refrigerators, but I bought a fully automatic whirlpool washing machine in january 2005. Within a few days I found that it was tearing my clothes. Following my complaints to the company, I was given a replacement machine in April 2005. This new machine worked well till march 2006 when it began developing electrical problems. The company provided service under warranty till April 2006. Electrical faults continued to appear. A serious fault disabling the machine occured in September 2007. The franchisee of the company has been unable to resolve the fault till date. Meantime I have signed an annual maintenance contract for the machine. I do not know if the manufacturer is aware of the competance or otherwise of his franchisees. The exact reason for the fault to appear is not known till now. The electrical wiring deck has been changed and the motor to go with it. I have been without a washing machine for almost three months now. One thing for sure. I would never recommend a whirlpool washing machine to any one. They do not have a place to complain in their website. Do they have so much faith in their service network that they do not listen to any direct complaint?

Absolutely right. Whirlpool's products are the worst among all electronic company.

I have purchased 240 Ltr double door refrigerator, but now it I snot cooling and raised a complaint with customer care stating I have 10 year warranty for compressor. But today morning a service guy came and said oil went inside compressor and need to change gas also and quoting 3050 for Gas and 350 visit charge. I have 10 year warranty for compressor and anything happens to that should be done at free of cost. When we are buying its been told anything happens to compressor will be done at free of cost. So charging 3500 is not at all acceptable. I want whirlpool officer to pick this and resolve the issue on priority.

MY CUSTOMER iDD NO IS "GB/C/0707/22320"

I have called Whirlpool service center at lease 8 time from 8th July 07 for my refrigerator but no one have time to visit to my house & solve my problem. My wife is waiting every day that service eng will come.

On Friday 13th July Whirlpool customer care executive Mr. Nagi told me that please be available in your house on Saturday 14th July 07. I am waiting for so called service eng than at last again I called to service center and just now some body Mr Manoj called me from Delhi phone no [protected] and told me it will take some more day's because they do not have compressor in stock.

Please tell me how many times company required complain from customer!

Very bad service support!

Completely agree with all the above complaints being a victim myself! I bought the bridge in 2007, so it outside warranty period. 2 years after I had purchased the refrigrator, the cooling stopped and after being without fridge for 1.5 months and extreme torture and follow-ups finally the compressor was replaced. And yet they charged almost Rs 1600 for the gas! Now 10 days ago, we felt electric shock - the technician came and after lot of troubleshooting said the compressor needs to be replaced yet again! 6 years and my third compressor now! Really poor quality. These great American company come and think just acquire a local shop here (Kelvinator) and continue selling sub-standard products! I was too naive that I just trusted the brand rather than looking at these message board and doing some research.
Rohit, Pune

I have purchased a Whirlpool refrigerator on 29th April 2012 from Ashoka Electronics, Faridabad. After installation it did not work as the gas was not circulating in the pipes, cooling is totally down.I complained to the customer care, and a service engineer came, No action was taken.I again called the service center and the same service engineer named sanjay called and informed that the gas issue and has to be replaced. But till date there is no response. I have called Call Center also today but no response. My complaint No.is HR0712008070. Will someone higher up please respond?
Very bad experience with whirlpool.
Rahul Gandhi

Services are bad and more so the competence of their service engineers is ZERO.

Totally agree, , , , , , , , , , , , , , , , , , If you are planning t buy gadgets for your home pssssssssssssssssssssssssssssssss DON'T opt for Whirlpool... their products are not worth buying... their service is pathetic. if keep calling them & they keep be-fooling you... If you are ready for that only then purchase Whirlpool... I would say its a whirlpool of wickedness cheating & false promises

Dr Vineeta
[protected]

My whirlpool refrigerator is not working since last tuesday i registered the complaint to the service centre the same day but the executtive came only after Thursday. He told us that the compressor stopped working so we have to replace it, that was thursday and there was no response from the company what so ever. so i called them again at their Baroda service centre on saturday they told me that the compressor is out of stock so it could only be replaced on monday...now today they are saying that they got the stock but no executive can come for 1-2 days because our house is not in their route. so it will take about a day or 2 before they can visit us.When i told them that they are testing my patience and are getting on my nerves they told me that if i want to lodge complaint then i can but executive will come only after 1-2 days .Can you believe this.These are summer days for crying out loud...its been a week since we had a chilled glass of water..but nobody is listening. Whirpool sucks. Specially their after sales services do sucks.. Anybody listening?

Mrs & Mr Acharya

Is there any benefit to posting complaints here?

I have purchased on 230 ltr. mastermined delux black colour refrigeratore from Baranagar/Kolkata - 35 (sreema electronics) in august 2009. I found the door defective. then I consulted with the shop. the engineeer from the company came and verified the door, and the customer care service gave me one secret code number for job satisfaction. but more than one and half months past by. nothing has been done so far. nobody from the company contacted me from then. I called the customer care so many times but the same kind of assurance given to me by the call receiver the within a very short hour our executive will talk or meet at your home. this is realy un-satisfactory and disgusted from my point of view. one of my friend brought a samsung refrigeratore and faced the same problem. In his case the company replaced the frige within one day. please tell me why should one by your product. you company is a very prestigious company. please solve my problem immediately. thanking you with anticipation. Manoj Dutta. 3/3 Motilal Mullick lane, Baranagar, Kolkata - 35 (flat No. B/16) Ph. [protected]

i have purchased a 230 lt. whirlpool refrigirator[model no. GENIUS-XL STEEL] at 04-11-07 and after 16 month we observed some cracks and warmness at the bottom of it's opening near the bucket and there are some cracks inside the door so we complained to the seller from which we have purchased and he say that he will change the fridge if we give 1000 rupees to him but now he is changed and ask 15% of total amount and 500 rupees also. this is not our fault this is manufactured fault so please kindly help me dealer not give a appropriate solution we are compaining him from feb 2009.
Shri Rang pal singh
please inform me at [protected] & [protected]

I have FF350 and faced contrller problem within one year of use. Local dealer charged for it. Again after one year of use I am facing another problem :
" Water leakage from the rear of the fridge " Now my question is
1) This water is very limited quantity. and drains once in a day or once in two days. Cooling still proper both upper and lower.
Is it due to ice accumulation problem ?
2) Is it due to thermostat which does not operate blower fan timely ? Where is this thermostat located ?
3) I want to know the source of water. When the technician will visit he may not see the water. Should I allow him to research ?
Your early reply will be appreciated. Best Regards
Engr. H . Kundu e.mail haren_kundu@hotmail.com
P-37, Lake Town, B- Block Kolkata 700089
E. Mail. haren_kundu@hotmail.com Tel...[protected]

Even i have a very bad experience with Whirlpool refrigerator Model FF350. Purchased on 22/04/2004. I really curse myself why i bought the above refrigerator in spite the dealer told me to go for Samsung.

A&E wins the All around award for worst customer service in the world. Whirlpool and A&E have taken terrible customer service and made it even worse. My dealings with them started in early April 2008 and after 4.5 months it still hasnt been resolved... Yes over 4 months and 4 trips by A&E technicians.

My saga started with a microwave from Whirlpool. My elderly mother had gotten the insurance for peace of mind. The microwave stopped working a year into the insurance. The first complaint was made on April 4th, 2008. She got scheduled for a technician to visit on April 18th. He ordered a part for the microwave after having spent 10min. The part was finally shipped 2 weeks later and then the appointment scheduled again which took another 10 days. The technician comes in and realizes that this is the wrong part and leaves telling her that he will order the right part this time. And here we go again. It takes 3 weeks to ship the part and another 2 weeks to schedule a technician. We are nearing end of June now -- about 2.5 months since the first call. The technician installs the part and it still doesnt work. He concludes that there is no issue with the microwave but with our internal electricity and tells my mom that she should look into this asap as it could have serious consequences. So she hires an electrician to come check the internal wiring. After paying $200 to the electrician we are told that this is a new house and there is nothing wrong with the wiring. He then goes on to clearly demonstrate that the issue is with the microwave. Great. Time to call the wonderful folks at A&E again. I also call Whirlpool to really get to the bottom of this. I figured they would care about how their outsourced company was dealing with their customers. I even asked that they send someone else than A&E. However, I was politely told by the supervisor that since the ticket had been opened with A&E, I have to complete it with them. There hands are tied and unfortunately they cant do anything to help. When I made the point that this insurance is not really buying any peace of mind and cant use the microwave at all, I was slyly told that it would be better if I just go buy a new microwave. Hmmm.. So why do they sell insurance in the first place. Ahhhhh. Bingo... Most customers would have given up after the second month and this is what Whirlpool and A&E counts on. It clearly improves margins for Whirlpool by screwing the customers. Get money upfront for value that is a mystery and let the customer end up holding the short end of the stick. I really wonder how are American companies are going to compete with the Asian companies. The rapid rise of companies like LG and Samsung taking away market share from Whirlpool doesnt surprise me anymore.

Well, enough about my rant on macroeconomics... I finally muster up the energy to call A&E and get an appointment for July 24th. The technician comes in and this time I am there since my Mom has been tricked by these guys 3 times already. I repeat the experiment that the independent electrician had shown us. He acknowledges and agrees that the problem is indeed with the microwave. Within 5 minutes he nails the issue to a corrupt power cord which now needs to be replaced. He calls in the part to be shipped. I had learnt about the serial nature of setting appointments and asked the next appointment to be scheduled rightaway. It got scheduled for Aug 8th as that gives enough time for the part to be shipped. I called on Aug 7th to figure out where the part is. I was told it was getting shipped on Aug 7th and that they have to now cancel the Aug 8th appointment. Well, ofcourse. What else should I have expected at this point. Now its Aug 14th and I call again. I am told that the part has still not been shipped and that it is the manufacturers fault. I asked to speak to a supervisor and spoke to Rebecca, who assured me that she will personally call the parts department and figure out why a power cord was taking so long. I now have an appointment set for Aug 22nd, 2008. Lets see if they can manage to stretch this even further.

Its been 4.5 months since this saga started. I have gone from frustration to amazement and seriously I am somewhat amused on how terrible Whirlpool's customer service is. I would love to write a business school case study on this.

btw: when I had asked to get A&E's corporate HQ phone number I was told that they didnt have it at the call center. The best she could do was to give me an address. Well, I am sharing it here if anyone feels like writing snail mail.

1300 Louis Henna blvd
Round Rock, TX 78664

Lesson learnt: NEVER buy extended insurance. Its far better to just throw the appliance and purchase a new one. This way you never have to deal with any customer service. Plus they should change the name from Customer service to Suckers beware.

A& E is not Whirlpool and is not responsible for all of Whirlpool defected appliances. Whirlpool is garbage! Whirlpool gets $100.00 dollars for every extended service plan everyone buys on top of what you payed for everything you bought! A& E does everything they can on DEFECTED APPLIANCES! Whirlpool replaced my oven after my kids would not get up for school and after the fire department and gas company were here because my children would not get up for school. You have to follow Whirlpools protocol. Tech after tech after tech have to come out. Then Whirlpool only gives you $ 50.00 for all the food their oven has not cooked or burnt which is then garbage. If the oven would fit in the trash like all the food I would throw that away also. I will keep playing Whirlpools game until I get a new oven! They have already replaced the first one so this is # 2 so I will be going on oven # 3! GARBAGE!

the wrilpool is creating this kind of issues to most of the customer.
am also one of the victim .
am purchased a Front loading washing machine during Dec 2010 and there was sivere complint in the m/c and they are unable to rectify and picked the m/c for replacement during Sep'12. but till date there is no responce from either service or company even after somany reminders.
my humble request to all the consumers, kindly dodn't select wrilpool product at any point of time. if you are ready to face the troubles from wrilpool you can...