Whirlpool

I have a relatively new KitchenAid (made by Whirlpool) dishwasher which has not been functioning properly since December 2021. The first issue was a horrid stench coming from inside the dishwasher and permeating into my plastic containers, etc. After much back and forth with multiple visits by a technician and having the wrong part ordered, the sump was ultimately replaced. This lessened the odor, however the odor was starting to "rebuild." I once again scheduled a warranty repair and while waiting for this repair, the dishwasher started to beep constantly, and the cancel button did not cancel out the cycle. The technician came and flipped the breaker off and on which reset the control panel for one day after which the same issue continued. The dishwasher will not run a clean cycle anymore however when the door of the dishwasher is closed, the dishwasher makes a constant grinding noise as if it is trying to run. When the door is opened, the noise stops. The control panel is on backorder and after speaking with Whirlpool again today, they are going to try to escalate the part as it is considered a "safety issue" since the dishwasher runs on its own. I have requested multiple times for them to replace this dishwasher however they are unwilling to do so. I have now had an essentially unusable dishwasher for the past 4 months along with a safety issue which concerns me as it is very easy to push the door when walking by the dishwasher and I have children in my home who frequently do so. They have advised me to unplug the dishwasher which I cannot do as there is no way I can pull it out or to turn off the breaker which I also cannot do as other things are on the same circuit. I have read of this brand of dishwasher starting fires and am concerned that something could happen when I am not home or am asleep.

I purchased an American Standard Americast sink many years ago. It was supposed to have a lifetime warranty. It has started to rust and peel and now has very sharp edges, which is very dangerous. From complaints I have been seeing, this apparently is a common problem with this sink. I have been communicating with this company for several years, sending emails and photos. I finally got someone to respond with an answer - they will send me $100, which doesn't even begin to cover a replacement sink.

Purchased 8/2021 leaked first month, had vent repaired twice (under warranty) still leaks and dishes won’t dry… Now they say they can only warranty parts and they don’t have a technician in my area… Ridiculous and why have a disease tic you have to dry dishes and my kitchen floor is getting ruined 🤬 Purchased at Home Depot - Hermitage, PA because it’s the only one they had in stock model #WDF520PADM 9 serial #FA2945982 had fry’s appliance (Greenville PA) out Oct 2021 and February 2022 replaced vent (still not fixed)

Mid-February 2021 I ordered and paid for the following Whirlpool/KitchenAid appliances:

KFID500ESS, KMHP519ESS, KUID308HPS, KDTM604KPS, KODE500ESS, KRMF706ESS, KVIB606DSS, KOWT100ESS, KCGS956ESS

In addition to loving the look and reputation, there was also an up to $1,700.00 rebate offered.

The order was really 2 orders as I added 3 of the appliances a day or so later in order to get the full $1,700.00 rebate.

The originally anticipated delivery dates were early April 2021. That was changed to May, June, July, August, September, October, November, December, and then January 2022.

January turned into February, then March, and finally April again with me calling and pleading, begging, offering the suggestion to send the appliances they had, etc.

I was informed and couldn't believe my ears that Whirlpool has a policy of not separating orders that had been in place for some time.

Since I had 2 orders, the second order did come in September of 2021, but they were appliances that were not essential to our home renovation.

I called, emailed, pleaded, threatened, etc. to no avail.

Finally, I canceled the order for 2 of the appliances that were not available and which would call Whirlpool's policymaking them to send me what they stated that they had. Indeed I received the partial order in March of 2022 which is missing the refrigerator and dishwasher.

I am trying to call Whirlpool at [protected]. I have been on hold for 53 minutes. Frustrated. I

Serial # 1025T447500

Model # EE3J50RDO45V

Installed July 2, 2010

Store Lowes

I got it for extra storage of for frozen foods in the garage.

But in the cold, the freezer warms and melts ice cream and thaws frozen meat.

It's useless, even when I turn the freezer up all the way.

This was not advertised as a consequence of buying this refrigerator.

Went to reheat a small desert and heard whizzing sound ran back to find inside micro had flames opened door and was able to blow out seems the power was triggering it. Fire came from plastic center under turntable
Recall of many years ago doesnt cover this/our model So maybe it needs be expanded?--this is a relatively new Microwave should not have to replace:(

This is EXACT issue as previous recall

You’re asking me to provide as much information as possible?… ….? At the moment I’m exhausted and disgusted because of the false advertising of this product (my new gas range). A quick lift does NOTHING and I mean NOTHING! I’ve run the process three times in the last couple of hours and the bottom of the oven is still not clean. I can only mention the false advertising because this new technology doesn’t even clean the walls or the back of the oven. Here I am, new house, house of my dreams and I foolishly purchased an entire suite of Whirlpool products (washer, dryer, dishwasher, refrigerator, microwave). I will be returning as many of them as I possibly can mainly because I am so disappointed with your marketing.

Back of the oven.

Purchased Whirlpool SS sidekick refrigerator/freezer 2/29/2016. Signed up for additional 5yr warranty at Lowes.

7\27\18 Thermistor on frig stopped working. Which means it was no longer able to go into defrost mode, causing ice to form. It was replaced.

Now fast forward 6 yrs. 3/8/2022 Refrigerant has leaked out of frig. This has been confirmed by local appliance tech, and a certified Whirlpool tech.

The tech did state that the tubing for the refrigerant is too thin. He also said that it was nothing we had done.

Called customer service. Nothing they can do about it.

It will cost $800 to repair this lemon. I'm extremely disappointed in this product. A high end appliance that doesn't last more than six years!

Refrigerator hums loudly with a rattle consistently and when shuts down as it reaches temp. sounds like a fan loose. This is the loudest fridge we have ever had! The last one was roper and very quiet until it went out. We purchased this fridge. in12/30/2021 @ Menards in Anderson In. Thought all noise would subside after running for a while.

This is the WORST oven cleaning system I have ever dealt with. Unfortunately I had no idea this was the only way to clean this oven when I bought it. I am on my hands and knees scrubbing this useless oven and it still won't clean. How I miss the old days when I could push a "clean" button on the oven, walk away and 3-4 hours later it was all clean. I just bought this complete Kitchen Aide set for our home and love the rest of the appliances. I really wish I could exchange this for a regular cleaning oven. We are also general contractors and will steer clients from this oven. Do not buy this oven!

I purchased a Whirlpool dishwasher in October, 2019, and it has created endless problems since the day of installation. The machine episodically leaks copious amounts of water, flooding my kitchen floor and surrounding area. Because this is an intermittent problem (around 1x per week), it appears to be difficult to diagnose and repair. Today marked the eighth service call on the dishwasher, and the leaking continues. Fortunately, a service technician was able to witness the flooding, but no repair has been accomplished. I have reached out to Whirlpool customer service, and wrote an email to the Director of Consumer Relations, as well as the CEO of Whirlpool, neither of whom had the courtesy of responding. Whirlpool clearly has no interest in standing behind its product, nor providing any semblance of appropriate customer service.

Specifically in this case I am talking about my dishwasher. It does not clean the dishes. I put a load of dishes in and selected heavy wash after running the one load of dishes twice the dishes are still dirty. The racks are flimsy and I have had to replace the rack and its mechanisms for x. More than once a year. The quality of this dishwasher doesn't exist. The dishes are rarely dry after washing and very frequently dirty. This particular instance that I am speaking of I had more than 40 plates serving vessels and utensils that needed washing. It was going to require at least three or four loads to get it all done. I haven't gotten past the first load yet because after going through two separate washing the dishes are still dirty. The quality of all five of my Whirlpool appliances is nonexistent. I do not even understand how you can make such poor quality appliances. I seriously doubt that any Whirlpool executive has Whirlpool appliances in their home. I won't be buying them again. Shame on you for filling up the landfills with your crappy appliances because they don't last and they don't do their job.

BBB Case # [protected]

Description of Complaint:

Whirlpool Residential Refrigerator in my 2021 Jayco Pinnacle 36KPTS 5th Wheel Camper TIMELINE OF REPAIRS (Or Lack of).

04/2021 - Ice maker not working - turns out fridge was not cooling

04/2021 - initial tech comes out to check fridge

04/2021 - parts ordered and sealed system tech has to come out to determine issue

06/2021 - Tech comes out, installs dye dryer, finds issue, installs new condenser

12/7/2021 - job created Fridge is not cooling again - EVERYTHING in fridge is bad and needs thrown away

12/8/2021 - first appointment

12/8/2021 need to order dye dryer - schedule appt for 12/29

12/28/2021 - appt cancelled (no call, no communication, no show) - Called S&S no answer - Called Whirlpool

1/21/2022 - new appt made for 1/26

1/25/2022 - appt moved to 1/27

1/27/2022 appt - dye dryer was already installed by previous service tech (last year) when compressor failed the first time - had to order new parts - scheduled new appt for 2/10/2022

2/9/2022 - appt cancelled (no call, no communication, no show) - Called S&S no answer - Called Whirlpool

2/22/2022 - called whirlpool again... no communication, no calls, no show. Whirlpool states 2 parts arrived waiting on one with NO TIMELINE of when it will be fixed.

We are LIVING in our camper for the winter months. We have been without a working refrigerator since 12/2021. That is 3 MONTHS. It is absolutely unacceptable that they are building and selling new refrigerators but tell us there is NOTHING they can do to speed up our repairs. We had no choice but to purchase a refrigerator. W can't leave a non working fridge in the driveway and have no space inside for a second full size fridge. We have called whirlpool and the Service Company Whirlpool sent to us (S&S Appliance) MANY TIMES. We have been told there is nothing they can do. There is no supervisor or manager to speak to and there is NO compensation that can be given. I asked for a corporate contact and they told us they did not have one. The employees are rude and uncaring about the company name that they work for. I understand supply chain problems but to still build and sell new means that you CAN fix current production. I WANT

RESOLUTION NOW!

Caution!

It's sad when a Quality company drops to an unreliable level, BUT that is what has occurred to our US-based legacy company!

Over the past five years, we have had to purchase TWO Whirlpool washers!

Sad but the last Kenmore/Sears brands lasted over ten years before having problems!

In searching for the replacements we found that the Whirlpool washers and other products were about 1/3 more expensive than competitors, and Whirlpool does not provide coupons or compensation for poor product quality!

Consumer Reports confirms this drop in Quality in their reviews!

Sorry, Whirlpool... But I will NOT be falling for your "perceived quality" again!

I have a Maytag refrigerator that I purchased from Bestbuy in June of 2021. I called Whirlpool customer service Jan 29 to set up a service call for my refrigerator under warranty because the online tool was not working. I was told that there were no warranty service people in Hamilton (due to Covid) and that the supervisor Kelly would escalate and have someone call me back. I called back the following week and spoke to another superviser on Feb 7 and was told they were still looking into it and someone would get back to me. I called back on Feb 15 because nobody had called me back and was told the process had changed on Feb 1 and that I would have to wait 5 days for them to find someone that would service my refrigerator. That should have been done from the get go. I asked to escalate due to me having called in on the 7 and the 5 days should have started from then but was told no it would start Feb 15. This is terrible customer service. I have not had the level of communication that should happen during a good customer experience and I am not getting anywhere. They have told me I should have just had it repaired and submitted for reimbursement. I live in a major Canadian City, Hamilton, I should not have to do this. I have asked to speak to someone senior at Whirlpool and was told that is not possible. Nice job hiding executives... how about you step up and give me a call to discuss your lack of good customer experience. I will never buy a whirlpool product again.

We purchased a Whirlpool 24.7 cu ft French Door refrigerator Model no. WRF555SDFZ and 7 weeks after it was delivered, it failed. We lost over $350 worth of food and Whirlpool service wanted us to wait THREE WEEKS for a service appointment. It was delivered on 12/18/21, failed on 2/3/22 and they expected us to wait until 2/21/22 for a service tech and go THREE WEEKS without a refrigerator! Then we find out there is NO WARRANTY for food loss due to THEIR product's failure! I guess they KNOW they build garbage! We had purchased the refrigerator at Best Buy so we went into the store and Best Buy has replaced the garbage refrigerator with a brand new LG French Door refrigerator.

Glass plate will not stay on the ring falls off evert time we use it. Drives me crazy.

I have had an issue with the washing machine three times since purchase. The plastic over the hinge on lid cracked. I called made appointment, that was changed after calling and they stated Lowes is not supposed to make appointment. They came had to order new lid took some time but it was fixed under warranty. The plastic cracked again in September 2021. I called someone came, stated they had to order the part and would be delivered to the home. This is not how it happened the first time. Waited few weeks heard nothing called back, they stated not under warranty. No follow up, no phone call. The same issue happened twice second time not covered. On-line there are thousands of the same complaint that the plastic over the lid hinge cracks. There is obviously a manufacturing defect in this particular model, especially from looking at all complaints on-line. Called again to get it fixed through Lowes. They made an appointment and again the company they use Dan Marc appliance called the very next morning and changed the appointment to a few weeks later. I am a nurse that works with covid patients and I can not worry about a washing machine that keeps breaking and I am not comfortable bringing my uniforms to a laundry mat which I should not have to do in the first place. I just need a washing machine upgrade that does not have the plastic over the hinges that keeps cracking. Myself and my husband are the only ones who use the machine we do not slam the lid down which is what they are trying to say we do.