Whirlpool

BUYER BEWARE! Worst large purchase experience ever on Whirlpool.com! Whirlpool Customer Service could market their skills for psychological torture to the military! I had a perfectly working 17 year old refrigerator. I purchased a new one as I deal with severe health & energy issues & wanted to avoid any problem. What I got instead was MY $900 NIGHTMARE! Person who installed my refrigerator argued about reversing the doors (part of what I paid for & required in my tiny galley kitchen). I insisted to he completely ruined my refrigerator & left the refrigerator door so damaged it is only partly sealed. I made 4 calls to Customer Service, then Repair Service, then back to Customer Service on Friday. There was no help whatsoever from the screen readers. I was told if I have the door repaired then I can't return & replace it even though it has a large blackened scratch on the interior. However, for the return/reorder the item was backordered & could take 4-6 weeks! Then everything was closed for the weekend & I was left with my unsafe food. After hours of getting no help at all I was sick and in tears all weekend. I called the delivery company directly myself yesterday and they sent someone out to try & adjust the door. The installer f*cked it up so much it cannot be adjusted or corrected at all. He told me he would document & I needed a new refrigerator immediately. I received an email from their website Saturday that the refrigerator is back in stock. Five or more phone calls today to Whirlpool to try to expedite the delivery since MY REFRIGERATOR DOOR DOESN'T FULLY SEAL. Still unresolved at this point; 5 days since received. I have been a loyal Whirlpool customer for over 30 years. NEVER AGAIN!

I have 3 ac of your company an all are not performing I took this matter to your customer care but no response got so far.REQUEST YOU TO TAKE NECCESSARY ACCTION AND GET IT DONE IMMEDIATLY.IF NOT DONE I WILL GET IT DONE BY SOME LOCAL VENDER.AND ALL RESPONCIBILITY WILL BE YOURS

Dryer threw an F9E2 Code in the beginning of Jan 2022. Took the appliance service provider 2/3 weeks to get out to me. Dryer was purchased and delivered Mid May 2021 so was under manufacturer's warranty. It took them 4/6 weeks to get the parts (Pump & Control Board) and another 2 weeks to install. Dryer was then still not working, and parts ordered again (Thermistor & sensor). Called them to schedule for service again because dryer will only damp dry (basically wet) one king size top sheet and then just quit heating. Next attempt to dry - dryer can run for 3 hours and the sensor states items are still WET. They state this is normal... it is not and all I want is a replacement standard regular dryer - not another $1600 heat pump dryer. The Whirlpool tech told the service provider to tell me to wash and spin my clothes on highest spin possible and that this is normal. I disagree and now my warranty from manufacture has passed it's one year period. I have requested service once again stating that this problem started during the one-year warranty and they should honor that. Still as of May 22, 2022 Dryer is not working as it should.

Bought a freezer April 2021. Freezer stopped working fed 2022. Lost over 400.00 dollars worth of food. Reach out to whirlpool. They send a conpany out march. Tech orders part and and weeks later another tech comes to put in. Come to find out wrong part ordered. Here it is May and no eta on part. So contact whirlpool again and told a new freezer with warranty will be delivered in 2 weeks. Here we are going into week 3 and nothing about freezer. I spent way over 500.00 on this freezer, lost 400 in food and 4 months of run around! I will never buy whirlpool again! Company is horrible for customer service! 😕

My mother purchased a whirlpool side by side, model number WRS588FIHV00, serial number HR72812080 on October 21 2017. She has always bought whirlpool and never had a problem. She is 86 years old and was hoping this is the last refrigerator she had to buy. Two to three weeks ago the ice maker quit working so we called a repairman to come out and fix it. He was not able to fix it. He said it’s a design problem. The wires in the bottom freezer door are broken and he said eventually the rest of the refrigerator would break down too! He said he had been to several clients homes with the same problem, then I started googling about it and there are multiple complaints about this happening to the side to sides by whirlpool. I called customer service and she wasn’t very helpful. She said we would have to pay for a whirlpool repairman to come out which could take up to 12 weeks and then she didn’t know if it could be fixed. Then I asked her if we have to buy a new one (which we don’t want to do) has whirlpool fixed the design> She said she has no idea. This refrigerator is only 4 years old amd should last way longer . What can whirlpool do to help out this loyal customer? Sincerely Barbara Hirschfeld/Nancy Haupt!

Sent from Mail for Windows 10

My number is [protected], my mother Nancys is [protected].

Both my neighbor and I got the Whirlpool Model WMC 50522 when we purchased our new homes here in Florida.

Both of our units blew up. Ours went on high when you closed the door and nothing would turn it off other than opening the door.

Same with my neighbor’s unit.

Both were out of warranty – one year is pretty short – so we had to buy new units from you so as to use the existing mounts and surrounds.

You must be aware of problems with this model.

We are 0 for 2.

Hope you can help.

My replacement was $330.

Purchased the oven January 30, 2021 for around $1,900; first repair was March 2021; broke February 2022; and now I am forced to take a buyout of $1,400 from the extended warranty because the oven, which is still in circulation and selling, can not be fixed. There is no replacement board with the software for the oven to operate. The oven is now $2,300.

New cabrio delivered hose flew off of washer to drain tub flooded floor.. Called delivery guys came back in 30 ininutes said they fixed. Put in a load flooded from bottom of washer... I called delivery and told them I have to order another brand.. Gave me a number for case claim and women today said to call you they said manufacture problem with clamp; on hose and also washer itself for two floodings!

Get someone out here to wash and mildew off this rug! Or replace rug!

Question 1: Message

Message: Hi I contacted you a few week ago re damaged to my floor caused by a washing machine flooding you have replaced it with a new one but there was damage to the floor and a rug I sent pictures to you and a quote but I have not heard anything from you?

I am Disappointed as the damp flooring is causing a smell now.

could someone please contact me

Regards

K Hill

I purchased a new Whirpool refrigerator 4/28/22 ($1700 from Lowes) that advertised air filtration system. When I installed according to the manual and start-up it stated install the filter. It was not included. I called Whirlpool to request a filter. Whirpool stated I had to buy. Customer care is very rude and slow. They do not care about customers and they are misleading about their refrigerators. Do not buy them.

On March of 2022, I purchased a Kitchen Aid refrigerator from BestBuy. Two months later the compressor went bad. The technician was unable to order a new compressor as it was on back order with no estimate on when it would arrive. BestBuy informed me they needed a replacement confirmation number from Whirlpool in order to replace the refrigerator. Whirlpool refused to provide the number stating the compressor was ordered and they put it at the top of their priority list. However, they admitted the compressor could take as long as 21 days to arrive. As such, we are now without a refrigerator for possibly three weeks.

5/9/2022

I purchased my Stainless Steel Model number WRF535smbm00 less than 5 years ago. There are hairline cracks in all of the plastic framing for the shelves. Literally every piece of plastic has several cracks. Poor quality and Whirlpool will not replace it. There are no recalls for this issue. Their position is that it is out of warranty. While this is true I would expect a Whirlpool to have better quality in workmanship and certainly would expect this to be replaced.

I purchased a new whirlpool standalone freezer (Model WZF34X18DW ) from Lowes on March 13th, 2022 and it broke after 3 days.

The freezer was installed by Lowes and had a failure within the first week after it was installed. We contacted Lowe’s and they refused to accept the freezer as a return due to a 3 -day only return policy. We the contacted Whirlpool customer service and requested a replacement, which was a fair request in our opinion due to the immediately failure of the unit after purchase. We were told by Whirlpool customer service that there was no replacement policy, and the unit would only qualify for repair. As of now, the freezer has not been repaired and is sitting in our basement completely unusable. We were told no replacement parts are available and there was no estimate provided as to when we can expect a repaired unit. Additionally, we had 250 dollars’ worth of items that were spoiled due to the failure of the freezer.

Purchased otr microwave new. Has had multiple issues since new. Shuts down, freezes, reboots randomly, screen freezes and often is non responsive requiring a power cycle and reboot. Whirlpool has replaced the door, the power board, all switches and main control board. Still has issues. Whirlpool has been on site over ten times in the last 18 months the appliance is a lemon and should be replaced. Two years of a product that doesn't function is ridiculous. Their last offer was. 10 percent off another whirlpool product.

Replaced non self cleaning oven with this one that "claims" to be self cleaning. Worst purchase ever. I have tried every suggestion given. This oven is harder to clean than the one I replaced. The bottom tray absorbs spills and will not come clean. I am very picky about cleaning and have never let it get bad. I had a overflow and it is impossible to clean. I wish I had kept my old oven and not spent hundreds of dollars on junk.

Purchased Model wr555sihz on 1/3/22. On 4/7/22 the freezer was warm and by morning of 4/9/22 fridge was warm. We had the Lowes protection plan for 3 years and I called them. They referred me to call Whirlpool since they have a 1 year warranty. Called them on 4/9 and they scheduled a technician to come out on 4/12. Technician came and said that I need a new compressor, coupler and drier. He also stated that these parts were on a backorder. Called Whirlpool on 4/13 and they verified that it was on backorder and that after 21 days a representative would contact me if not resolved. Called today 4/22/22 to see if there was an update. Rep said part still not in and my 21 days started at 4/13 when part was ordered. Really upset that they can't give me a straight answer and not fully replace an obviously defective fridge. Also I'm sure with logistics they know when/where my parts will be in.

I purchased a whirlpool washer model WTW5057LWO Serial CB0505559 from lowes Baton Rouge on 2/27/22. the washer started making a horrible sound from

the bottom during the wash and rinse cycle then stop working on 3/29. The 30 days to take it back to the store was up. We did purchase the extra warranty on it so we called for service. The service man in my area came out to look at it 3/4/22 and diagnosed it needed a mother board and a lid lock those parts were ordered 3/12/22. I dnt understand how those part can cause a noise from the bottom of the machine. The service man had fell ill he had a pace maker installed since ordering the parts and cant come service my unit for another couple weeks from what we were told, to see if that even fixes the problem, ive been without a washer long enough Please help Theres isnt a reason I should have to keep waiting for this to be resolved.

I have a relatively new KitchenAid (made by Whirlpool) dishwasher which has not been functioning properly since December 2021. The first issue was a horrid stench coming from inside the dishwasher and permeating into my plastic containers, etc. After much back and forth with multiple visits by a technician and having the wrong part ordered, the sump was ultimately replaced. This lessened the odor, however the odor was starting to "rebuild." I once again scheduled a warranty repair and while waiting for this repair, the dishwasher started to beep constantly, and the cancel button did not cancel out the cycle. The technician came and flipped the breaker off and on which reset the control panel for one day after which the same issue continued. The dishwasher will not run a clean cycle anymore however when the door of the dishwasher is closed, the dishwasher makes a constant grinding noise as if it is trying to run. When the door is opened, the noise stops. The control panel is on backorder and after speaking with Whirlpool again today, they are going to try to escalate the part as it is considered a "safety issue" since the dishwasher runs on its own. I have requested multiple times for them to replace this dishwasher however they are unwilling to do so. I have now had an essentially unusable dishwasher for the past 4 months along with a safety issue which concerns me as it is very easy to push the door when walking by the dishwasher and I have children in my home who frequently do so. They have advised me to unplug the dishwasher which I cannot do as there is no way I can pull it out or to turn off the breaker which I also cannot do as other things are on the same circuit. I have read of this brand of dishwasher starting fires and am concerned that something could happen when I am not home or am asleep.

I purchased an American Standard Americast sink many years ago. It was supposed to have a lifetime warranty. It has started to rust and peel and now has very sharp edges, which is very dangerous. From complaints I have been seeing, this apparently is a common problem with this sink. I have been communicating with this company for several years, sending emails and photos. I finally got someone to respond with an answer - they will send me $100, which doesn't even begin to cover a replacement sink.

Purchased 8/2021 leaked first month, had vent repaired twice (under warranty) still leaks and dishes won’t dry… Now they say they can only warranty parts and they don’t have a technician in my area… Ridiculous and why have a disease tic you have to dry dishes and my kitchen floor is getting ruined 🤬 Purchased at Home Depot - Hermitage, PA because it’s the only one they had in stock model #WDF520PADM 9 serial #FA2945982 had fry’s appliance (Greenville PA) out Oct 2021 and February 2022 replaced vent (still not fixed)