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Cash America Pawn

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Cash America Pawn reviews first appeared on Complaints Board on Mar 23, 2010. The latest review Bad customer service was posted on May 30, 2021. The latest complaint Scam PayDay Loan was resolved on Aug 03, 2014. Cash America Pawn has an average consumer rating of 2 stars from 37 reviews. Cash America Pawn has resolved 7 complaints.

Cash America Pawn Customer Service Contacts

+1 800 572 3577 (Customer Service)
+1 800 322 3250 (Mr. Payroll)
+1 800 773 3147 (Collections)
+1 800 223 8738 (Head Office)
1600 West 7th Street
Fort Worth, Texas
United States - 76102-2599 is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cash America Pawn Customer Service. Initial Cash America Pawn complaints should be directed to their team directly. You can find contact details for Cash America Pawn above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Cash America Pawn. Discuss the issues you have had with Cash America Pawn and work with their customer service team to find a resolution.

Cash America Pawn Complaints & Reviews

May 30, 2021

Cash America Pawn — Bad customer service

I put my game system on loan then can in the next month to put a loan on a tv. The store manger told me I...

May 06, 2021

Cash America Pawn — Manager Alexis is constantly rude to me

I am a regular customer at Cash America in Joshua, TX. The store address is 444 N Broadway, Joshua TX 76058...

Jan 24, 2021

Cash America Pawn — Your employee

I want to make a complaint about ur employee at your pawn shop on Mansfield. Hwy in forth worth I was trying...

Apr 06, 2020

Cash America / North University / Lubbock Texas — employee was being rude and unprofessional

One of your Employees @ North University / Cash America was being rude and unprofessional.. phone...

Mar 05, 2020

Cash America Pawn — Store

I have been a customer with cash AMERICA for years. This location has gone down hill! The males that work at...

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Mar 04, 2020

Cash America Pawn — Upsetting work conditions

I have been in your store several times every time I have walked in there has been an issue with 2 particular...

Mar 03, 2020

Cash America Pawn — asst mgr leslie

Picked up the ring I purchased & paid in advance for the resizing & was told by the Manager that the...

Jan 23, 2020

Cash America Pawn — employee and overall company standards

Donald Mika is a valued employee that I have come to know for about 3 years now he has been working with Cash...

Jan 08, 2020

Cash America Pawn — I was rudely disrespected humiliated, and denied a refund of purchas by manager who also callwd the police who instructed me to contact this office.

On January 3rd I purchased a hydraulic jack Cash America on January 6th I return to Cash America Pawn because...

Nov 20, 2019

Cash America Pawn — the lousy service we received from the assistance manager rachael on 11/20/2019

We were treated like trash, We were talked to like a dirty dog, We felt very disrespected as a human being...

Oct 10, 2019

Cash America Pawn — generator

Bought a predator 2000 generator. Put it on layaway and was told I could get the protection warranty when I...

Sep 03, 2019

Cash America Pawn — television

I stopped by the store to purchase a TV. Once I get to the counter the person behind the counter ring up my...

Aug 29, 2019

Cash America Pawn — sanyo 55 inch tv.

Today I brought my television into there colerain store to apply for a collateral pawn on my television. My...

Aug 10, 2019

Cash America Pawn — customer service

8/10 k 10:10am, My pregnant wife, my daughter and I walked into the store to purchase a 32" tv. No one was in...

Jul 17, 2019

Cash America Pawn — longines men’s watch

Eight months ago I entered into a layaway agreement to purchase a long jeans watch from Cash America pawn 800...

Cash America Pawnhours

I arrived 8 min early to make final pymnt on layaway of 500.00 purchase. (I and husband made 3900.00 in purchases at 5 cash america locations this month. So i frequently go and spend at locations thru san antonio as i drive around).Rude and customer service skills at 8706 perin beitel san Antonio tx 78217 with Employee Eric.Doors were locked. When i knocked on door employee Eric walked to door and asked what i needed. I let him knw a pymnt and he told me thru glass door he couldn't take pmt because they were closed . i told him it wasn't 5 on a sunday yet and showed him time on phone. He said that cash america goes by hours on computer. I told him to let me make a pmt or i was making a complaint. He opened door. I daid you know i am going to make a complaint afterall because it wasn't right about attitude he gave because he wanted to leave for the day. He said with attitude...Uh yeah. I made pmt w norberto which was nice thru FINAL pmt transaction at thus location that took less than 2 or3min. It was for a pmt not shopping! I couldn't get this Employee (Eric)to take my money for Cash America! When i asked Norberto for the time on computer after waiting in line after 1 other customer in front of me that WAS taking their time it was barely turning 5:02. I had been in line for 4 min. I looked at and told Eric (who told me when i knocked on door that it was past 5 on computer) that what he told me wasn't true about computers showing past 5. He then said"well, i didn't lock the door." Employee Jocelyn was walking around listening, but did not acknowledge complaint at all.( i'm stating this because i assume she was in charge there as she ended up locking door again). No apology or explanation by any of 3 Employees up front. Upsetting..embarrassing that i had to knock on door and feel like i had to beg to take pmt. Will be writing/forwarding this review to YELP and cash america webste. Loc: cash america pawn 8706 perin beitel sanantonio tx 78217


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    Cash America Pawndue date over the telephone

    I have been going to cash America pawn for over a decade. I have been able to call my store and find out my due date using my Drivers license number without issue, until recently. How does using my drivers license number to find out my due date affect the privacy of my info? I am the only person who can pick up the item so why am I not allowed to find out the due date over the phone using my DL#? Even if someone had my drivers license, they wouldn't be able to pickup my item without the original ticket. I am completely opposed to this so-called privacy policy.

    For reference, I live in Lubbock Texas and use the Cash America Pawn on 50th and the West loop.

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      Cash America Pawnservice

      I was in Cash America to get a television out of pawn and I stood there for a good 15 minutes. The girl working the counter was dealing with a customer, training a new employee, and had to answer the phone everyone it rang. The manager did manage to answer the phone once to talk to a customer, came up to the computer saw me standing there and when finished went back into the back. How lazy does your manager have to be to not help a customer if another employee who is already helping another customer is busy??? It wasn't like there was a long line, I was the only one standing there cause no one else wanted to wait that long. When it was my turn the employee Jonica I believe was her name apologized for my wait which I do appreciate.

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        Cash America Pawnbad business

        On May 31, 2019 I purchased a Honda self propelled lawnmore from the Cash America on Cypress St in West Monroe, LA. Now I will admit I am 67 years old and never purchased a lawnmower so I know nothing about them except for what the person that sold the lawnmower told me. On Saturday morning I got up to go mow my lawn and could not get the blades to engage. I called the store and the manager named Lee was supposed to call me back in 30 mins. 1.5 hours later I called the store and the girl that answered the phone hung up on me. I called back and she stated she kept saying hello and I would not respond. I could hear people in the background and was trying to explain to her that I needed to speak to Lee or Scott or someone who knew about the mower. I called a local mower company who the man was nice enough to wald me through engaging the blades. Then the problem was that the mower needs a grasscatcher bag as it quits running when it does not have the bag. 2.5 hours later still no call so I called the store and he answered I advised him I had gotten the mower running and now I would have to find a bag for the mower to make it run properly. I did state to him that his staff seen me coming and I feel like them have given me the shaft as an unsuspecting customer. Lee was also advised there would be a complaint filed and he just said ok and laughed.

        Poor customer service and attitudes at this store. I was taken advantage of there is not doubt in my mind and I will post this incident on my social network to advise not to use Cash America.

        Marsha Stockle
        Unsatisfied Customer


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          Cash America Pawncustomer service

          On Thursday may 30 about 1 pm. My husband and i went to cash america in Saraland Alabama. The pawn broker tesse was not a very friendly individual while everyone eles that works there was. She didn't hardly even speak during the transaction.
          I did notice she only offer me $15 dollars for the toll boxes that i was selling and she put a price tag of $98 and some change. I should have been able to get $25 for two tool boxes.
          She is unfair to the customers.

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