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Prestige Financial Services
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Prestige Financial Services
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38 complaints
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L
6:27 am
Verified customer This complaint was posted by a verified customer. Learn more

Prestige Financial Services - Unethical behavior

This awesome company has done a similar tactic to me. My original loan was 14355
I have a loan with them that was taken out in December of 2014. The car was taken back and sold. Which brought my account down somewhere near 7000.
This company has charged off, written off as a profit & loss. This past year they even had it listed as a loss under the pandemic. But that is now off my credit report.
The loan is now up to 22898. That is what they are saying l owe them now. Double the original loan!
Every month they report to the credit bureaus a late pymnt. This has destroyed my credit. It's the main thing that has dragged it down.
I have thought about bankruptcy but then l go back & forth with myself for just this one thing.
They are unscrupulous they have tried to bully me for money when all l have is my disability. Their tactics should be against the law and something should be able to be done about it.

Desired outcome: To dissolve the debt and remove it from all my credit bureaus

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L
Jan 23, 2022 3:15 am

Same situation in 2014 car purchased, had a verbal contract in 2017 on a friday to enter good faith payment plans to renew loan and Saturday it was repo, told on Monday so sorry the note to the repo company was not sent in error by Ginger. She said all old interest plus bank repo fees had to be paid to get it out. Ginger said just let it sell and should wipe out the debt never heard anything after that. They sold at auction for 6500, and in 2020 judgement for 12k. Been charged 14k in interest for and still owe 3k on the car wages been garnished for 7k this cant be legal.

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J
6:16 pm

Prestige Financial Services - Consumer protection/non-disclosure

Purchase vehicle 6/2020. When asked about warranty I was told Kia warranty follwed car. June 2021 car failed -would not move after placing in park. There were no "warranty" privileges remaining per Kia, nor any recalls listed for the car. Had certified mechanic look at it and he referred me to a certified transmission specialist . The transmission specialist discovered the problem was due to code error (U1101 or something of that nature) which denoted Transmission Communication Module issue (TCM). A new TCM was ordered KIA was contacted for module reprogramming, per guidelines, for code in-put to make new module operable. Attempt was unsuccessful. I attempted to trade car in at two dealerships (one of them was a Kia dealership) using equity as down-payment but discovered on Credit report car was listed as "Natural/Declared Disaster". Additionally, credit report list car as base cost of 14K yet still owing 13K after the 12 mos plus down-payment. Car Fax report showed right front collision with air bag deployment which was NEVER disclosed to me. The TCM module is located in right front fender area of vehicle. Once this information was discovered at Kia dealership and other car dealership to trade in for a new car neither dealership would/could not take the car for equity or trade in so I had no car, no way to work. I am stuck with a car inoperable and unfixable. I am 60 years old looking to rebuild my credit after suffering a job loss at a late age and trying to preserve the remaining time I have to build some retirement (social security). I have no expendable income and surely can't pay for a car that I cannot drive to work. The car should never have been sold nor financed by Prestige without full disclosure of the car fax information along with the information of it being listed as (a) "Natural Declared Disaster".

Desired outcome: $1500 down payment, plus removal from credit report and $4,121.40 ($343.45 x 12 months )

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C
6:47 pm
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Prestige Financial Services - totaled car

My car was totaled almost a year ago and I'm still making payments. I have been ripped off. After the insurance, gap, and dealership has paid I still have to pay. I was told it was because of interest but I've made payments on time. I spoke to the VP of the company and he was not willing to work with me at all. I've been out of work for two months. I am...

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M
11:32 am
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Prestige Financial Services - Repossessed car auto loan interest rate

I was stupid and signed a car loan with them as the loan company in 2012, Purchased the 2010 Nissan Versa from Kia Of Augusta, Augusta Ga. Payment was 475.00 I think a month, really can't remember exact amount. in 2014 or 2015 it was repossesed, I was very nice to the repo man and there was no problem. I had asked several times if they could refinance my loan for a lower interest rate they wouldn't hear it, She said it was her car now and laughed.
The car was sold to me for 12 or 13, 000 after reposesion I still owe 23, 490 dollars after auction sold the car for 5000 dollars. It's on my credit report and the last time they reported was in July of 2019 so it's never going away. Can you help me or atleast point me in a good direction?
My Name is: Michael Burger, 2536 Patterson Bridge Road, Hephzibah Ga.30815
(the car was taken when I lived in Roswell, New Mexico) If you need any Information please contact me : [email protected]

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L
Jan 23, 2022 3:15 am

Same situation in 2014 car purchased, had a verbal contract in 2017 on a friday to enter good faith payment plans to renew loan and Saturday it was repo, told on Monday so sorry the note to the repo company was not sent in error by Ginger. She said all old interest plus bank repo fees had to be paid to get it out. Ginger said just let it sell and should wipe out the debt never heard anything after that. They sold at auction for 6500, and in 2020 judgement for 12k. Been charged 14k in interest for and still owe 3k on the car wages been garnished for 7k this cant be legal.

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T
8:14 am
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Prestige Financial Services - unethical behaviour

Date 9/25/2018 Hello my name is Tressa Gordwin. Easton an Account Manager at Prestige Financial in UTAH call me yesterday about a payment. I call a week ago to tell them about my situation that I had miscarriage and the doctor put me on bed rest no work for a week so let that being said not able to work. I ask the lady I spoke with a week ago can they give...

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R
6:59 am
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Prestige Financial Services - bullying, threats, by reps when texting me.

I wonder why and how this company is surviving. They should be shutdown. And the people they hire are Ridiculous and very rude. That's part of collections. They say one thing but do another. They have no sympathy if someone lost their job, or if having trouble making ends meet in this economy. Wife lost her job b/c of down sizing. One income doesn't work anymore. This company must be closed up.

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V
10:41 pm
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Prestige Financial Services - Revise

I am 15 days late with my car payment, due to pneumonia. I explained this to my account manager. Of course she said, sorry Mrs. Jackson your account is to new for arrangements. She keep leaving me messages claiming she can help me get on track. Now my account is being revised, (whatever that mean) so I have to speak with some other lady. By the way...

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R
4:15 pm
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Prestige Financial Services - Constant Harassment

These people are ridiculous! I have only made my 2nd payment on my car and already they have called me more than my best friend. I get 6-10 voicemails days before the payment is due and email reminders. I have asked them constantly to stop as this is harassment and you know what they said "set up auto pay and we will leave you alone" WOW! How professional...

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R
6:36 pm
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Prestige Financial Services - Auto Payment Made after account was closed

We bought a new car and our old car financed through Prestige was paid off. A few days after buying the car, I checked my Prestige account which was locked. I was confident that the account was closed and that they would not withdraw a payment. One week later they did just that. My husband called them and was treated like garbage. He was told that they...

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Prestige Financial Services - inaccurate bal

I purchased a 2012 Toyota campy se may 2012. There was an accident where the vehicle was totaled on June 29, 2014. I paid my first payment that was do in June 2014 just before my accident. On July 8, 2014 prestige sent a letter that states my payoff is $26, 540.04. My insurance sent prestige a check the last week of August 2014 for $21, 426.97 and the...

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R
2:58 am
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Prestige Financial Services - Refuses to validate payments made not credited

Prestige Financial Services, Inc. Salt Lake City, UT (a Larry H. Miller Company, local) holds my auto loan.This company does not follow any of the consumer protection and collection laws. They contact me via text and telephone and even on letters and do not disclose or display the “collector’s name” or provide a return phone number to reach them back. They...

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S
4:20 pm
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Prestige Financial Services - Bad practices

I am glad that someone finally disclosed christine decort for what she really is, which is a big fat bully. She likes to pretend that she is smart, but she really is someone who has very little going for her and runs a small life insruance business out of her house. I have seen her at many events in the last year, and while she loves to be the star of...

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P
3:45 pm
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Prestige Financial Services - Unethical practices

From the beginning I have paid over the amount due each month and some months made more than 2 payments. I recently reset up a recurring payment schedule that is twice a month. As it turns out, because the second pymt for this month is considered by them to be "late" by a few days they are saying I am in default of my loan and are looking for a surrender of...

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B
2:35 pm
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Prestige Financial Services - Unauthorized Debits

I made payment arrangement for a final payoff and Prestige debited my account for an unauthorized payment. and after several phone calls I was told that a refund check had been issued and I would receive the overpayment within a few days, it has been almost two weeks and I'm still being told the check is in the mail. The car is paid off and I was told that I was being charged interest and that would be taken out of my refund that they stole out of my account. How can I be charged interest on a car that has been paid off. I'm still getting the run around for the duplicate payment that was stolen out of my account. I get a different response whenever I call and speak to Customer Service, then I ask to be transferred to a manager and get a totally different response of your check has been issues and is in the mail, even though the payment that was taken was never authorized, this piece of the conversation is danced around with each call. Do not use Prestige, I have had to complain to them about the representatives, calling my phone, texting my phone, calling my work and leaving me emails weather I make a payment or not. Hoping that paying off the car would resolve my issue, but no... now their stealing monies from my account.

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P
12:03 pm
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Prestige Financial Services - WORST EVER

THIS IS THE WORST COMPANY EVER! I MAKE MY CAR PAYMENTS EARLY EVERY MONTH (USUALLY 2 WEEKS PRIOR). I AM ALSO ON AUTO PAY TO GET THE RATE REDUCTION. IN THE PAST 11 MONTHS, THEY HAVE TAKEN OUT DOUBLE THE CAR PAYMENT. IT IS LIKE PULLING TEETH TO GET MY REFUND. THE CUSTOMER SERVICE PEOPLE ARE SO RUDE AND THEY DONT NOTATE THE ACCOUNT. I HAVE BEEN WAITING TO HEAR FROM A MANAGER FOR OVER A WEEK NOW AND STILL NO REFUND. THEY KEEP TELLING ME THAT "OH YOU WILL BE A MONTH AHEAD ON YOUR CAR PAYMENT" I DONT CARE. IM NOT PAYING AN $800 CAR PAYMENT FOR THEM TO JUST TAKE OUT ANOTHER $400 ON MY NEXT DUE DATE. IT HAS BEEN OVER A WEEK AND STILL HAVE NOT RECEIVED MY $400 BACK.

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J
11:18 am
Verified customer This complaint was posted by a verified customer. Learn more
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Prestige Financial Services - Auto thiefs

Prestige Financial Services are thieves and liars. I financed a car through them from The Kia South of Georgia and they ripped me off to the sold me a 2008 HHR as a new car they told me it was only used as a test driver at a chevy dealer, they got it special for me, because they contacted me after my bankruptcy to try and sale me a kia and I told them att...

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P
7:42 pm

Prestige Financial Services - This is stealing

Prestige Financial Services is an auto loan company that has no grace period on late payments they charge you 25.00 a day if late But when they make an error like my payment is due on the 23rd of each month and they are not open on weekends so they ask you to make a post payment to your account to avoid late charges.

I listened to Prestige Financial and post dated my check for the 23rd which was a Monday but they took my check and passed it through on a Friday my direct deposit doesn’t go through until Saturday so in return they caused me to bounce all the debits that i did on a Saturday when my direct deposit goes through the bank. when i called them and said you passed my check on a Friday instead of Monday like you told me you would and you caused all these problems are you going to reimburse me for these charges the guy said yes.

Well it’s 3mo later and I asked the new girl who handles my account now what about the reimbursement of these funds Her answer was oh I cant help you with that. They all work at the same company they keep all the notes because she read them back to me In my eyes this is stealing its ok for a loan company to hound you for their money but you cant get your money from them where is the justice.

All in all they said they bank at the same bank and that’s why it went through so fast what a bunch of liars.

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J
Jul 21, 2012 3:15 am

Prestige Financial Services are thieves and liars. I financed a car through them from The Kia South of Georgia and they ripped me off to the sold me a 2008 HHR as a new car they told me it was only used as a test driver at a chevy dealer, they got it special for me, because they contacted me after my bankruptcy to try and sale me a kia and I told them att the time I was not interested, so they asked what type of car I wanted I told them a new HHr the woman told me not to go anywhere else she would see if she could get one. She called me back a few days later told me she had that one, she drove it out to my home with all the paper work, no money down and all. She hand me the key no keyless entry told me she left it on her desk at the dealer. I called her days later she told me she sent it in the mail never got it, took the car to a chevy dealer to get one programed they ran a report on the car and said the car had been wreaked it was not a new car. It was from a rental place and had been wreaked. I called them could not get anyone, called Prestige spoke to a very rude man who told me to just pay on the car and shut up. Now I have female thatI never speak to I have paid on this car for 4 years, two years in while I still had Mr Rude I saw where they had me signed paper that had 9, + dollars but had other paper work showing 23, 000 dollars that I owe much more than I sign for. I have felt like a prisoner paying on this car over four years now and my balance is 7, 4 54 dollars I called to see what my pay off was and she quoted 7, 594.oo dollars, I wished that I had never bought the car from Prestige or Kia and i will never do business with them again or refer anyone to them hey are crooks and most auto dealer and auto finance companies in the south are. May be all over.

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M
2:36 pm

Prestige Financial Services - Illegal, Harassment, bullying

I am experiencing harassment from Prestige Financial. They contact me on a daily basis, they threaten me constantly. Ask for one amount and then change their terms with out notification. They have contacted my references and landlord daily and advise them of my financial situation. They have called me at work even after being told not to because it could cost me my job. They threaten to reposes my car when it is not even a week late and even when forms of payment have been made. I have asked numerous times for them to send me a copy of my contract with the terms that I supposedly agreed to and that they have the right to do these things and also a pay off amount and they have not and will not even acknowledge my request. The constant bullying and harassment is intolerable, unprofessional, unethical, excessive, and I don’t see how legal. Also how the dealership does not disclose this information regarding the loan company they have to secure your loan, is that legal?

I have submitted comlaints to the Federal Trade Commision, The Better Business Bureau and also the Office of Consumer Affairs. I have kept all written emails. I refuse to talk to them on the phone. I really wish that with all the people I see complaining about them could join together and get this stopped.

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Prestige is full of crap, they threaten and I cuss them out everytime, I tell them I'm not scared for them to come get the car...Its a piece of slow crap anyway, I have been paying almost $400 a month for 2 1/2 years minus 3 or 4 payments put to the rear that's almost 11000 dollars on a $16000 dollar loan only to have paid $2000 in principal, I feel like a new fool. On top of all that, they won't give me a copy of my contract or payment break down (paid to principal and paid to interest) or payment history and I have been asking for a year. I don't know what else to do. So I'm about to get another vehicle and let them come get this piece of crap. They won't come, so don't be scared and change all your information, I don't let them know where I live, as they called my neighbors when they did know, and spilled my business. I let them keep my house phone and they called Saturday 16 times back to back but I never answer that phone so they can keep calling, I made sure they will never get my job number, because they will cold dial all numbers close to your phone number in hopes of getting a co-worker and to embarrass you...Guess what Prestige, I don't care who you tell I owe you...with all this harrassment, I feel like you owe me!

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S
Jun 24, 2011 3:15 am

Has there been any class action suit against this company.. My husband's loan was for 20367 he has paid 30000 so far... And still owes 10000 ... They harass me and I'm not even on the loan or a reference... I don't understand how they can even call me ... Is there something I can do

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H
Jun 10, 2011 3:15 am

Please contact the law office of Hughes Ellzey, LLP if you have had your vehicle repossessed without a notice letter. Hughes Ellzey is currently handling such cases. For more information, please visit the following link: http://www.crafthugheslaw.com/Vehicle-Repossession-Lawyer.shtml or call the office directly at [protected].

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D
Apr 27, 2011 3:15 am

There is a post by a former employee. They are full of crap, and tell everyone they are going to repo vehicles. I traded my car in, and they threatened to go to the dealership and pick it up because I was 3 days late. I laughed in their face and stayed calm. I called the dealer and made them aware, and they told me if they pull that crap, they will be dealing with the states best legal team on my behalf, so let them try. The employee says they do this to everyone, and nothing happens. Call your references, and tell them if Prestige calls, let you know what information they give out so they could be a witness. They are horrible, and you did the right thing by reporting them. Continue to do so. You need to call them, but record the call. Check and see if it is legal in your state to record a call without telling them. It is legal in 32 states to do this. If you get them being abusive on recording or email, you will own the car. They don't know the laws, but they do know their subprime customer base usually doesn't know their rights or have the money to hire an attorney. I have dealt with themfor years and it felt so good to finally call their bluff. Some is not making their numbers and I couldn't give a flying *******

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Prestige Financial Services - company reputation

I was recently given some information from my attorney after my recent bankruptcy and told that since i would be surrendering my car, i might want to look at using prestige financial to purchase my next automobile from. i thought it might be a good idea to look online and see if they were with the bbb, and to my surprise i found that they were not only with the bbb, but they had numerous complaints from many, many people who were just trying to fullfill there obligations, or who had some degree of hardship and still trying to complete there payments .WOW! soooo glad i looked befor leaping.i just got out of a horrible sitiation with my bankruptcy and certainly did not need more of the same. so thank-you to all who have taken the time to post their comments, it wasnt in vein, because i for one will not ever consider dealing with this company.i will just save for a car...thx again to you all...

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C
Feb 16, 2016 3:15 am

pjrestige has approved a finance for me to purchase a vehicle. In doing so, I have had to go to enormous amounts of paperwork to send them on a aily basis. the car was delivered to me, papers signed, income sent and verified with ss office. two weeks after I have my car, I m told their taking it back because my bank statements don't match up. first its a new account, second I have back pay for my retirement, I have gone thru endless amounts of time providing everything they needed, . now they want a conference call with ss, I said no and was slammed by the manager, these people are being turned into the auto finance dispute resolution and my attorney, I have a bill of sale, they took my other car I put 3000.000 cash down, I'm tired of this this company is unworthy of being open and screwing people all the time. . u all need to shut them down. turn them in. so they don't keep doing this

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H
Jun 10, 2011 3:15 am

Please contact the law office of Hughes Ellzey, LLP if you have had your vehicle repossessed without a notice letter. Hughes Ellzey is currently handling such cases. For more information, please visit the following link: http://www.crafthugheslaw.com/Vehicle-Repossession-Lawyer.shtml or call the office directly at [protected].

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A
4:23 pm
Verified customer This complaint was posted by a verified customer. Learn more
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Prestige Financial Services - Harrassment

This is the worst finance company I have ever delt with. I bought a car in 2003 and it was financed by prestige I quickly relized that there was no grace period for your payments and that they would start calling me a few days before the payment was due and also my job and my family members. I lost my job in 2008 and was having a hard time paying the...

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Prestige Financial Services contacts

Phone number

1888 822 7422

Website

www.gopfs.com
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