LoanCare Customer Service


LoanCare, LLC

3637 Sentara Way
Virginia Beach
United States - 23452

Customer Support Phone Numbers

+1 800 274 9900(Head Office) 7 5
+1 800 274 6600(Customer Service) 5 3
Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 3:00 PM
Mailing Addresses
Loan Inquiry
Consumer Solutions Department, P.O. Box 8068, Virginia Beach, VA 23450

P.O. Box 37628, Philadelphia, PA 19101-0628

Overnight Address
3637 Sentara Way, Virginia Beach, VA 23452 

Notices of Error/Information Requests
Mortgage Resolution, P.O. Box 8068, Virginia Beach, VA 23450

LoanCare Complaints & Reviews

LoanCare / false credit report of 60 days late. it was 30 not 60.

Oct 08, 2019

Dispute credit report of 60 days late. It was 30 not 60. Please respond that you have received this complaint. My email is [protected] The August payment was late, but not September payment. the double payment was received on September 11 2019. I would appreciate a quick...

LoanCare / misapplication of funds and subsequent late fees.

Oct 07, 2019

I have multiple properties, and one property loan was sold to loancare. I have autopayments made each month well in advance of the due date. They misapplied payment after payment putting it into "suspense" and then applying it to escrow and not my payment. Each month since they say...

LoanCare / my loan care/ paying my mortgage

Oct 01, 2019

I have been trying to pay my mortgage for over a week. It was just bought out by you guys and every time I try and call I've waited on hold for well over 30 minutes. I've put my number in to receive a call back and never received a call. I cannot register online and cannot even get ahold...

LoanCare / loan servicing

Sep 30, 2019

Loancare has already been fined by the CFPB and sanctioned by multiple States. The chances of any law firm taking on a class action suit are about nill because the complaints are all over the place. (meaning all different problems) For a class action suit you need to specify a specific...

LoanCare / re: home damage

Sep 26, 2019

We had damage from hurrican florence. We were scammed by one contractor who gutted our home and the insurance just settled with us recently. The insurance paid and the check was to us and loancare. As instructed, we mailed the check along with all the documents they requested and are still...

LoanCare / home loan

Sep 25, 2019

NewRez/LoanCare took over my loan from Ditech in June 2019. Within the past 4 months they have mismanaged my account, falsified non-payments, sent me to collections (after admitting they had made the errors) and overall proven to be flat out liars and thieves. After reading other...

LoanCare / the company

Sep 17, 2019

So, I have had loancare for about 4-5 years now. Like many of you I call, reported late, etc, etc. I am currently somewhere around 10, 000 pages of documents deep in research. When transferred to loancare, I didnt even know. i was three months behind and still sending bills the other...

LoanCare / mortgage

Sep 17, 2019

Worst company ever. Keeps missing my paments, and then withdraws money from my bank account. I am filing a lawsuit against this company. Worst company ever. Keeps missing my paments, and then withdraws money from my bank account. I am filing a lawsuit against this company. Worst company...

LoanCare / loancare mortgage company

Sep 14, 2019

Our mortgage loan got bought by the same company LoanCare. We have never missed a payment with our previous servicer for the past 3 years. Now that LoanCare has it we have had issues with them stating they have not received a payment, so we emailed them all the proof (photos front and back...

LoanCare / mortgage

Sep 13, 2019

This company took 2 payments in one month out of my account which has caused me numerous overdrafts on checks that I had written . I have been in contact with them for a week. They state that there system shows they did that but need me to prove I am the person who has the loan and prove...

LoanCare / Mortgage

Sep 13, 2019

My loan was transferred to Loancare and the customer service is terrible. I set up my account, a month later, my password will not work. Click forgot password and answer the security questions only to be denied bc my ssn is incorrect. Call customer service, due to a 10 minute hold, I...

LoanCare / mortgage

Sep 11, 2019

I obtained a loan through Cash Call in June 2019 and it was serviced by Myloancare. I set up auto draft for my payments and it started in August. At the end of August I received a letter that they had sold my loan to AmeriHome. I was concerned about my September payment and was told that...

LoanCare / mortgage

Sep 09, 2019

I have been fighting with LoanCare for my home since my husband died 3 years ago. I had wind damage 2 years ago. This left me with mold in my bedroom as well as my bathroom and my closets. I have COPD and I sleep in this room. Every want to try to get to fix it does not come back because...

LoanCare / mortgage

Sep 09, 2019

Omg horrible company. I'm so upset I didn't look into this company before I refinanced my house. They don't try to help you. I was trying to add extra money every month and they can't apply it the way I want it since I send a check from my bank. Only if I use there website. It's my money I...

LoanCare / loan #[protected] attention: credit reporting correction

Sep 06, 2019

My name is John F Fulton Jr I'm asking to have negative reporting to be removed for the month of May, Jun, Jul, and Aug on my credit report. I was not made aware that a payment increase ocurred, I did not receive any notification of that increase. I've never been late on any of my payment...

LoanCare / escrow mismanagement of funds

Aug 27, 2019

I have been having issues with LoanCare and their handling of my Escrow account. They sent out 3 annual Hazard insurance payments within a 2 month period. When money was refunded back to them for over payment they did not return the funds back to Escrow. In addition I mail a hand written...

LoanCare / auto draft payment has an issue monthly

Aug 21, 2019

My loan was sold to loancare immediately after I closed on my house in February. We set it up for auto pay immediately, and have called every month since. They've charged us 75 late fee charges each month even though they've stated it's set up on auto pay. The late fee amount is supposed...

LoanCare / loancare llc

Aug 18, 2019

I just recently saw that Quicken Loans sold my loan to Loan Care LLC. As of the 1st of September they will be servicing my loan. After reading everyone's comments I'm extremely worried about the livelihood of my family and the future of my home. Is there a lawyer that I can contact that...

LoanCare / mortgage

Aug 16, 2019

Our mortgage was transferred from greentree or whatever they sold to, after they went bankrupt. Suddenly after never having an escrow shortage ever, we suddenly have a 500$ shortage?! Our city taxes and fees are not high, they must be doing something wrong for so many to suddenly have...

LoanCare / mortgage servicing

Aug 14, 2019

My house burned down and the insurance won't cover cost to rebuild. I sent check to loancare per their instructions along with a letter asking to apply towards principal also their instructions. I have a guy who will purchase the property as is for more than remaining balance after check...

LoanCare / loancare home loans

Aug 13, 2019

Had issues last year when they would receive my payments/checks on time but then not cash them until after the delinquency date causing late fees. I threatened to go to the BBB and they reversed what had hit my credit. Then i was advised to sign up for autodraft. They took the money out on...

Loan Care / mortgage servicer

Aug 10, 2019

Loan Care does not respond, I filed and you should also file with the Consumer Finance Protection Bureau. (the us government web site) (CFPB) Its very easy step by step instructions have your loan # available. This company is charging me escrow, I pay my own taxes and...

LoanCare / escrow refund and customer service

Aug 06, 2019

Loancare has been paid after the closing on our refinance and that happened July 24th, 2019. I contacted customer service on the 31st of July and she told me that the check will be mailed on August 5th. I called on the 6th to verify that it was mailed and they told me no. They said that...

LoanCare / va loan

Aug 06, 2019

Loancare purchased my VA loan and began scamming me with extra fees that are not on my contract. Once I asked LoanCare to delete those fees, they used my escrow account to pay them off instead of deleting them and didn't officially notify me. May 29, 2019 I called loancare because they...

LoanCare / plain incompetence. trying to collect 4900.00 after they sold my loan. messing with my credit score.

Jul 31, 2019

I had Loan Care and didn't have any issues until I did a refinance with cash out. The customer service never communicated with me except when I emailed them asking if we were going to close on time or should I make June's 2019 payment. They assured me it would close prior to me be...

LoanCare / can I speak to a person??? I have been on hold for hours and hours.

Jul 30, 2019

I cannot get ahold of the lender. I have been trying to contact for 2 months. On hold for an hour and half and other times and hour with no real person to talk to. I don't even know if I'm sending payments to the right place because I can't get ahold of anyone. My loan was sent from Ditech...

LoanCare / i've been on hold for 2 hours and still holding

Jul 29, 2019

I am trying to reach someone at this company because my mortgage loan was sold to them and I have received several letters all with different addresses on where to send my first payment. Also letters saying that Lakeview Loan Servicing will be my new servicer. I cannot tell where I am to...

LoanCare / mortgage servicing

Jul 29, 2019

Mortgage was taken over by Loancare after Ditech went bankrupt this spring. I use bill pay to make the payment 10 days before it is due. Made a payment on April 23, 2019 for May mortgage then May 20, June 20 and July 19. Guess what? I have not been credited for any payments. I received...

LoanCare / accessing myloancare website

Jul 28, 2019

I have 3 properties with loancare and live in Japan, need to get tax info now and access my account, but not one time have I been able to open the website: What can I do?? It is not my computer, as I have 4 laptops and a desktop and used various internet service...

LoanCare / unethical behavior, no customer service contact, additional charges, escrow miscalculations,

Jul 26, 2019

My complnay - first crook (ditech) - solde my mtg. To this 2nd crook. I found this out while in the eu for about 5 months to help a family member. First, I was never able to get online on their website, as it deos not work in the eu!! Meaning, I was not able to make a payment or make any...

LoanCare / fail to apply requested funds

Jul 22, 2019

I have requested multiple times to apply the funds of $129, 422.22 to my account with AgFirst that was posted on 6-14-19. My account is currently showing to be delinquent for the month of July, a stop payment for the month of July was put in place per the request of Mark McAbee for thi...

LoanCare / everything

Jul 20, 2019

This company is horrendous! During our closing with the lawyer I specifically asked if out loan would be sold? No was his respinse. 2 months later it is sold to Loan Care and nothing but problems since. We have signed up for automatic withdrawal on their website. It disappears and we owe a...

LoanCare / class action lawsuit

Jul 11, 2019

My loan was also taken over by LoanCare and it has been a nightmare ever since. I was also given an escrow without any notification or agreement from me. They have the worst customer service I have probably ever dealt with. My wife and I have been lied to on multiple occasions. Hung up on...

LoanCare / mortgage administration and customer service

Jul 10, 2019

This is absolutely the worst loan company ever. Can I give negative stars? I don't even know where to begin with how horrible their customer service, policies, procedures, and knowledge of finances are, but here goes. They had a policy change this spring that they did not notify me about...

LoanCare / loan

Jul 03, 2019

My loan was change to this company, and I make my monthly payment via phone, give my bank account to direct debit every month for the same amount, but the charge me a extra 3, 230.00 (i'm not authorized this payment) Went you call they put you in hold for more the 40 minutes and went finally...

LoanCare / my mortgage

Jun 30, 2019

My loan was transferred to you May 2, 2019. I've tried calling you on many occasions. On hold for an hour and a half. No one answered. I tried accessing my account online more than 10 times and it doesn't accept the information I've been told to enter like my new loan number with you. Can...

LoanCare LLC / loan

Jun 21, 2019

I have made numerous payments over the 19 months of owning my house with LoanCare never had an issue what seem to be a great company with me was wonderful then it started on January 2, 2019 they stop sending me my monthly statements up to my mortgage payments sent me nothing about it made...

LoanCare / worst company ever!

Jun 20, 2019

This company took over my loan from ditech in May, 2019. I made my June payment through my Bank of America bill pay like I did through ditech for years. LoanCare says they never received it and I've submitted proof of payment from my bank and now I haven't heard anything back. I've tried 8...

LoanCare / escrow/impound account

Jun 09, 2019

I don't know where to begin... I bought my new construction house in August of 2018. At the close of escrow, I put over 10, 000 in my escrow account (VA loan.) When I received my first tax bill due in December, I sent it to them, but they refused to pay out of my escrow account saying...

LoanCare / mortgage transfer june 1st from ditech

Jun 03, 2019

I have tried to register my new account (apparently) on website, I have the loan number and I sure as hell know my SS#. But when registering it states that I have given a wrong SS#, not hardly. Also tried calling 8 times now, 8 times. Took forever to get to the option to speak to a representative...