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Customer Service

3637 Sentara Way
Virginia Beach, Virginia
United States - 23452
Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 3:00 PM
SunClosed
Mailing Addresses
Loan Inquiry
Consumer Solutions Department, P.O. Box 8068, Virginia Beach, VA 23450

Payments
P.O. Box 37628, Philadelphia, PA 19101-0628

Overnight Address
3637 Sentara Way, Virginia Beach, VA 23452 

Notices of Error/Information Requests
Mortgage Resolution, P.O. Box 8068, Virginia Beach, VA 23450

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Complaints & Reviews

Oct 26, 2020

LoanCare — Loss department, insurance

Hello, I need funds released for the restoration of my home. I lost my home in a house fire. All funds paid...

LoanCareAccounting department

I have been trying and leaving messages for over a week as there is an auto with drawl on my account from Loan care.

I was able to call my bank and see who authorized the ACH but when I call the number associated I get only a voicemail with no return call.

I need to speak with a live person otherwise I would assume this is fraud.

I have emailed my request with no response as well

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    LoanCareMortgage servicing

    Loancare has lost 2 of my mortgage payments which were electronically transferred from my bank. it has been well over 2 months and they are still working on it. I speak with a different escalation specialist each time I call. My banker has tried to intervene but he gets nowhere. Each time I call I am given a different explanation. I am often told they will call back but do not. In the meantime my credit rating has dropped 300 pets and they have my money.
    lou ann erikson

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      Oct 02, 2020

      LoanCare — Mortgage payments and requested deferment

      When I lost my job and got I'll back in January 2020 I had waited to start my social security benefits. I...

      Oct 01, 2020

      LoanCare — No customer service available / incorrect escrow impound account

      Company: Loan Care/New Rez Notices of Error/Information Requests Attn: Office of the customer P.O. Box...

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      LoanCareFalse reporting $ amount to the 3 credit t bureaus in correctly

      I checked my 3 credit bureau reports over the weekend and found out that loan care has not been reporting my full payment of $ 551.38 my regular payment is $ 446.16 but I have been paying extra $ 105.22 extra toward the principle!!! They should be reporting my full payment of $ 551.38!! So am I wrong for thinking that every dollar amount so be reported to the credit bureaus? Thank you

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        Aug 27, 2020

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        LoanCare — Mortgage

        My Mortgage was sent into default because I was 1 month late of payment, I sent 2 payments the following...

        Aug 21, 2020

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        LoanCare — Horrific customer service

        We refinanced our primary home's mortgage and loancare now have it. Our closing papers included one...

        Aug 11, 2020

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        LoanCare — 2019 taxes not paid

        First, I took out a loan through my local bank and the mortgage debt was sold to loancare. The loan was for...

        Jul 03, 2020

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        LoanCare — Release deed of trust

        I paid off my property on 11/18/2019 and now it is 7/3/2020 and I have yet to receive the release Deed of...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        LoanCareMortgage company

        I want to protest about a late fee of $20 for June. I was told this would be taken off my bill. You have so many fees that you charge, I just can't keep up. I'm 69 years old, on a fixed income and I just don't seem to be able to keep up with everything. This is one reason I don't like automatic withdrawal. I was told you would look at this fee and possibly drop it. I hope this is the case because every penny counts. Sharen K Krahn Loan # [protected].
        Protest with My Loancare. www.MyLoanCare.com

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          RESOLVED

          The complaint has been investigated and resolved to the customer's satisfaction.

          • LoanCare's response · Jul 06, 2020

            Hello,
            We regret any inconvenience you have experienced. Please reach out to us at [protected]@loancare.net at your earliest convenience to discuss how we can turn your experience into a positive one.

          Jun 19, 2020

          LoanCare — Destroying my refi-and not giving a phone number with a live person

          You are ruining my refi by refusing to provide any phone number with a live person. Have you gone out of...

          May 16, 2020

          LoanCare — Beware!!! Worst company ever!!! Criminals!!

          We are fighting against foreclosure because of a minor mistake committed by the Tax Assessor's Office...

          Apr 14, 2020

          LoanCare — getting runaround instead of getting partial release

          As of Apr 14, 2020, unable to get Partial Release (PR) from Loancare LLC despite communications via fax...

          Apr 14, 2020

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          LoanCare — irresponsible and unethical loan servicing!

          I know right now everything is about Coronavirus-19, but I hope I find a "empathetic ear" as I feel...

          Apr 13, 2020

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          LoanCare — loan modification

          My loan originated with Ditech and was bought outby loancare. I lost over half my income when I lost my...

          Mar 26, 2020

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          LoanCare — receiving my loan note from when I initiated the loan.

          I have been requesting for approximately two months the original loan note to my Lakeview/LoanCare mortgage...

          Mar 25, 2020

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          LoanCare — after multiple requests, still can’t get loancare to send payoff statement

          *BEWARE*This mortgage company has messed up more items on my mortgage than I have characters to explain. But...

          Mar 22, 2020

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          LoanCare — lost documents for months

          Loancare lost my docs from ditech who went outta business.. For months they refused payments saying sit tight...

          Feb 20, 2020

          LoanCare — failure to provide satisfaction of loan in violation of colorado statute crs [protected]

          Between March and April of 2019 my loan was transferred from Ditech to LoanCare LLC. Since I have been...

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