bad service
West jet doesn't let me on
Due to unforseen circumstances, I get to my gate 5 minutes late. 25 minutes to go before the plane leaves. I've pre-checked myself the night before. 2 bags need to go through. I'm ready. But, west jet says I won't be let through. They say it's the gate's fault. West jet won't make a case for me. Instead of west jet putting the bags through and sending me on my way, i'm left pleading with them. They tell me that as a courtesy I will have to pay for 2/3 of another ticket for a plane leaving 3 hours later, and that will be standby, no guarantee of getting on. I've never been treated this way in all my 30 years of flying. Never. I've waited seated on a plane for 25 minutes for late customers. 5 minutes late at the gate and not let in? Appalling. This is the clincher for me. Let's let as many international carriers into the domestic market as possible. Between west jet and air canada (Losing bags on a regular basis) it's a gong show in this country. Where do I sign a petition to crush this monopoly?
The complaint has been investigated and resolved to the customer’s satisfaction.
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On recent flight from Palm Springs to Winnipeg West jet flight WS1341, our luggage handles were broken, thus loosing tracking information. We were fortunate to find our luggage considering no names on the piece of luggage.
My name is Guntas Kaur Khurana, and i had a flight on 2nov, 2023 WS456 & WS408 from Vancouver to Moncton with one layover at Calgary and i got a new luggage, which was totally broken, the zip was damaged, which is not acceptable at all.
PNR: NGHHJC
This is a written communication to confirm that I have had multiple verbal communication with Westjet and made a complaint with your company to enable me to escalate this to Canada Transport. This is in regards to Confirmation code KGDPJU and HZESDU. Thank you.
I was transferred to this worker without request she was rude abrupt and had already decided she was going to full fledge verbally attack and had her little sentence planned out to say then hang up. Do better West Jet what an unkind horrible employee you have who did not resolve anything.
Escalations department Ana work id 28044
Flight number WS2048 Victoria to Cancun
Flight number WS2049 Cancun to Victoria
Also waited 45 minutes for our luggage at both ends
Other airlines seemed to have no problem
I am allergic to Wi-Fi, and there are no flights available without Wi-Fi. Can you help me, please?
Westjet cancelled our vacation package to Antigua on Christmas day with zero notification until we got to the airport and were informed there was no flight crew available!. You can imagine how upset my kids were. Your contact centre is impossible to get a hold of and there has been zero correspondence! This is atrocious service!
I have been waiting over 4 months for my lost baggage.
The claims department person just ignores emails and makes false promises .
The baggage was lost June 19 2022
I need to talk with someone higher up in the organization at Westjet.
I take flight ticket from west jet for Toronto to Indianapolis but there were Flight delay so I hanging in New York Air port due to missing my Connecting Flight.
No body from your representatives gives me advice to what to I do next.
I stay all night out side of New York Airport due to your Fault
Maria on the flight 1699 from LAX to YVR should probably retire if she's not willing to do her job anymore! I will definitely NOT fly Westjet anymore and spread it to all my family and friends. Imagine telling a passenger to do something for her because she's lazy?! What a bossy @#$%^!