The complaint has been investigated and
resolved to the customer's satisfaction
Wells Fargo Dealer Serviceshardship

With the American economy currently facing a 9.2% unemployment rate you would think the company who identifies itself as an American company and proudly displays images of a stage coach at every branch would be more than happy to help the Americans who for years have bought into the various services and banking products offered by Wells Fargo but who are struggling to make ends meet in today’s tough economy. I have a car loan with Wells Fargo in 2009, I cosigned for my little brother who didn't have enough established credit to qualify on his own and he was to make the payments every month. He paid on time every month for over a year until he lost his job this past January. At that point I picked up the payments and have been making them late ever since because I simply did not have room in my budget for an extra car payment. I have pared down my budget considerably to try to maintain the payments but the payment is simply getting harder and harder to make. I turned to my car company in hopes on getting a payment differed to help me to stay afloat. The agent I initially spoke with was rude and unsympathetic to my situation in fact she made the comment and I quote "Maybe I'm not understanding but I do not see what your hardship is” at that point I asked to speak with a supervisor. The supervisor I spoke to had the nerve to tell me and again I quote "unemployment is not a hardship but once he is back to work call us back and we should be able to help you". I was completely blown away that a company that boasts being American owned and operated could be so unsympathetic to the hardships facing its American customers. I also have a car payment with American Honda Finance and when I called for help with my payment this non American company was more than happy to help!


  • Ha
    Had_enough Jun 02, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Wells fargo Dealer Services is Horrible. I was in the process of a hardship refinance. At the start of the process I was told I had to make a total of 12 payments and wait until my current payment was 5 days past due and the hardship loan would be guaranteed as long as i met hardship criteria(which I did). During this time I was told not to make the current loan payments as i would be getting a new loan with new terms. In that time I as given much conflicting information and eventually given a monthly payment total. I was told that final signature was being obtained thatn I would receive the packet in the mail. I decided to do another follow up call since the people there promised to call but never did unless they were calling about pmt on the existing loan. Long story short, after 2 months I was told my "guaranteed loan" was denied. I am currently contacting legislatures and their corporate and divisional managers. they must be held accountable for poor customer sevice and lying to people who are trying to do the right thing in these difficult times

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