With the American economy currently facing a 9.2% unemployment rate you would think the company who identifies itself as an American company and proudly displays images of a stage coach at every branch would be more than happy to help the Americans who for years have bought into the various services and banking products offered by Wells Fargo but who are struggling to make ends meet in today’s tough economy. I have a car loan with Wells Fargo in 2009, I cosigned for my little brother who didn't have enough established credit to qualify on his own and he was to make the payments every month. He paid on time every month for over a year until he lost his job this past January. At that point I picked up the payments and have been making them late ever since because I simply did not have room in my budget for an extra car payment. I have pared down my budget considerably to try to maintain the payments but the payment is simply getting harder and harder to make. I turned to my car company in hopes on getting a payment differed to help me to stay afloat. The agent I initially spoke with was rude and unsympathetic to my situation in fact she made the comment and I quote "Maybe I'm not understanding but I do not see what your hardship is” at that point I asked to speak with a supervisor. The supervisor I spoke to had the nerve to tell me and again I quote "unemployment is not a hardship but once he is back to work call us back and we should be able to help you". I was completely blown away that a company that boasts being American owned and operated could be so unsympathetic to the hardships facing its American customers. I also have a car payment with American Honda Finance and when I called for help with my payment this non American company was more than happy to help!
The complaint has been investigated and resolved to the customer’s satisfaction.