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resolved to the customer's satisfaction
Wells Fargo Bill Payno "cancel bill pay"option

I am a Wells Fargo customer and want to cancel "Bill Pay", which costs $9.95/month ($10.00 in unscrupulous marketing language). There is no "Cancel Bill Pay" button to make this simple. Instead, you have to go to "Help - Bill Pay - Cancel Bill Pay" and are then taken to a general inquiries form with no "Cancel Bill Pay" option. I have never needed Bill Pay or used Bill Pay, and I don't remember signing up for Bill Pay (since I do most of my banking with another bank).

My complaint: it's easy to sign up for "Bill Pay" but complicated to unsubscribe. This system is no accident. It was conceived by Wells Fargo web marketing employees, probably with MBA's in finance, and reflects Wells Fargo's deceitful, bad faith approach to doing business with its customers.


  • Ev
    Evan Carroll Jun 03, 2009
    This comment was posted by
    a verified customer
    Verified customer

    It is a worthless service for most all people and you can be enrolled in it in in two other ways you haven't mentioned:
    (a) When you log into Wells Fargo online you have a chance of getting a nag screen, clicking the wrong button in a frenzy to get rid of the nag screen can enroll you. You can't evade the Wells Fargo nag screen either.
    (b) You can have a Custom-Checking account which includes this service for free, and when you fall below 5, 000 they will charge you for this service. Or, when you ask to be moved to a different account that doesn't include this service (like Free-checking) and you don't explicitly ask to be removed you'll find that you're still charged for this.

    An honorary mention in this fiasco is even if Wells Fargo never cut single check, you can still be enrolled in this service; and, it doesn't start with the first check cut.

    If you call up they will reverse the charges for Bill Pay for up to three months, and in some cases even give you "Customer Satisfaction" credit, which is where they pay you to be happy. All in all, they win because this nominal charge probably goes unnoticed on hundreds of thousands of accounts -- still a major inconvenience to have to cancel, and, I don't believe in the slightest this isn't totally intentional.

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