The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Weight Watchers Internationalunauthorized charges

I joined Weight Watchers the end of January 2007. I signed up at a meeting and decided to purchase a monthly pass ($39.95 for 2 months) and a starter kit for $25.00. I gave them my credit card number because this is the only way you can do the monthly pass. On Feb. 14, 2007 my cc was charged $39.95 for Feb/Mar dues. Then on Feb. 23, 2007 my cc was charged $64.95 (for what I don't know - I'm assuming more dues and the starter kit).

On Mar. 27, 2007 I canceled my membership because I had attended only 2 meetings and I knew if I didn't cancel it then they would continue to bill me. I got the confirmation on account cancellation through my email and assumed that all was well.

Oh no, on May 4, 2007 my cc was charged another $64.95. I have tried over and over to get this resolved and they don't respond. I left a voice mail and no one returned my call. I have emailed them about 10 times and I always get a response that has nothing to do with the overcharge just 'as per your request we have canceled your membership'.

To this date I have been charged $169.85. Pretty expensive for 2 meetings. I don't know what to do at this point except maybe do a charge reversal on my credit card. Be careful before giving them your cc number for monthly pass. When they make a mistake, it's a nightmare.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.