Weight Watchers International
New York, New York
United States - 10010
Millenium House, Ludlow Road, Maidenhead, Berkshire SL6 2SL
ViktVäktarna Box 31001 200 49 Malmö
I started the new momentum program through weight watchers in December. I came down with the flu and missed...
Subscribed to weight watchers online sept. 22, 2008 for their free 7-day trial because that was the only way to view their website. On sept. 29, 2008, I cancelled before midnight of the 7th day according to their terms for cancelling, yet they charged my credit card for $65 saying that their automatic billing date would have been the day before. Grrrr since that wouldn't have given me 7 days free, I don't see how they think they can get away with this. Help!
I cancelled my monthly pass as of 10/23/08 and I received a cancellation notice on this website that it...
I signed up for WW Online simply to try it. Their website says that your card wil not be charged during the 7 day trial period, but mine was charged on day two. This did not contribute to my overall good feelings about the company, and I decided to cancel on day five, well within the seven days. I did this by email. I rec'd an email back saying I was not eligible for any refund because I did not notify them of my cancellation within the seven day period, which was obviously not true. After three emails and a phone call to customer service, they said they would indeed refund my $65, that I should not have been charged until day 7. Of course 4 days later I have seen no credit on my charge account. I do believe that this is a calculated customer service rip-off practice on their part. Not smart, as I have been a loyal follower of WW for 20 years (in person meetings, not online). I promise you I will NEVER darken their doors again, and I will tell everyone who will listen about their shady business practices.
I got on the web site to join the Weight Watchers free trial they show on TV. I never saw anything about the...
I joined Weight Watchers the end of January 2007. I signed up at a meeting and decided to purchase a monthly pass ($39.95 for 2 months) and a starter kit for $25.00. I gave them my credit card number because this is the only way you can do the monthly pass. On Feb. 14, 2007 my cc was charged $39.95 for Feb/Mar dues. Then on Feb. 23, 2007 my cc was charged $64.95 (for what I don't know - I'm assuming more dues and the starter kit).
On Mar. 27, 2007 I canceled my membership because I had attended only 2 meetings and I knew if I didn't cancel it then they would continue to bill me. I got the confirmation on account cancellation through my email and assumed that all was well.
Oh no, on May 4, 2007 my cc was charged another $64.95. I have tried over and over to get this resolved and they don't respond. I left a voice mail and no one returned my call. I have emailed them about 10 times and I always get a response that has nothing to do with the overcharge just 'as per your request we have canceled your membership'.
To this date I have been charged $169.85. Pretty expensive for 2 meetings. I don't know what to do at this point except maybe do a charge reversal on my credit card. Be careful before giving them your cc number for monthly pass. When they make a mistake, it's a nightmare.
I have a closee relative that joined weight watchers and the weigh in 2woman are very mean. And the leader...
I am contacting you because I recently purchased a pack of your raspberry yoghurts from Asda in Cambridge.
Today as I took a mouthful I had to spit it back out, as I felt something inside my mouth that did not feel quite right.To my horror I found that I had nearly swallowed of all things a WASP.
This made me physically sick.
I think you should be made aware of this as it has totally put me off purchasing anymore of your products, also I personaly think that more care and attention needs to go into checking all of your products when selecting them to sell.
I signed up for a 7 day free trial of weightwatchers.com just after Christmas. Well I wasn't on the...
Weight Watcher's Online charged me $65.00 for signing up for their service even though I canceled less than 24 hours later. Their computer messed up my registration weight (entering a weight they had on record for me 3 years earlier!), so I decided not to bother with them since there was no telephone customer support. (This was my fault for not looking for human customer support before signing up.) When my credit card was charged $65.00 (even though no human ever put their hands on my account) I complained to their customer email support. This is the reply I received, even though I had canceled several weeks before I had sent in my complaint: Dear Barbara, We are certainly willing to help you cancel, but want to inform you of the specifics of your account. If you decide to cancel your Weight Watchers® Online 3-month subscription plan within one month of your sign up date, it will expire at the end of the month and your monthly fees will be pro-rated at the non-discounted price of $16.95. In addition, when you subscribed to Weight Watchers Online and submitted your payment, you agreed to the terms and conditions set forth in the Subscription Agreement. The Subscription Agreement specifies that the $29.95 sign-up fee is non-refundable. Based on the refund policy outlined in our Subscription Agreement, until 8/30/2007 you are eligible to receive an $18.10 refund. After this date, you are no longer eligible. If you would like to cancel early with a partial refund, please reply directly to this e-mail so that we may complete your cancellation request. If you do not respond by the date above, your account will expire at the end of the pre-paid term on 10/30/2007. The reason your potential refund comes to $18.10 is as follows, in accordance with our subscription agreement. You paid $65.00 for a three-month subscription to Weight Watchers Online. When requesting a refund you are charged the pro-rated, monthly price of $16.95 for each month or part thereof. Thus, $65.00(3-month subscription plan) - $29.95(non-refundable sign up fee) = $35.05 - $16.95(one month's service, pro-rated) = $18.10. By clicking on the link below, you may refer to our subscription agreement for additional inquiries you may have regarding our refund policy. http://www.weightwatchers.com/legal/subagreement.aspx Sincerely, Ha, Customer Service Associate www.weightwatchers.com
Don't use Weight Watcher's Online. It is a farce and has bad customer support and unethical billing practices.
I have been trying to no avail to cancel my "hassle free" monthly pass. I have followed all of the steps on...
I joined Weight Watchers under the Tenn Care partner's Program. It's funny how I was able to speak...
Beware of Weight Watchers online free 30 day trial... it's not free. Even if you cancel within the 30...