Weight Watchers International
reviews and complaints

I also have canceled my membership. When I became a life time member .They have billed me for two extra months.I have the printed form where I canceled. What do I do now?

I just recently experienced a very similar problem. I was curious to know if anyone ever followed up with you regarding your issue. I'm trying to decide whom I should contact to advise them that I experienced a foreign object in one of their ice-cream products. Any feedback would be helpful.

well you didnt think youd get skinny by eating actual chocolate ice cream did you they add fillers lol

I am having this same issue. I purchased kitchen scales at the beginning of last year, which I found invaluable to my weight loss. I fell pregnant in April so had to cease the programme. I have now returned to WW (my son is 5 months) only to realise that my almost new, unused and expensive kitchen scales are no longer compatible with the new pro-points programme. I have contacted WW UK and have basically been told 'tough cookies'. :(
I am very, very unhappy and feel that an organisation as big as WW should offer much better customer service. A discount voucher towards a new set of scales would have sated me.

Can you please advise what the outcome was with regards to your complaint?

I joined WW beginning of April 2011 and signed up to have my Visa Credit Card charged for the $39.95 Monthly Pass amount. Due to a personal situation, I needed to cancel and called them on 8/24/11 when I saw that charge appear on my Visa Statement. I explained I wanted the charge credited as I was NOT going to renew my monthly pass which was due to expire 9/05/11. The Customer Service Rep (CSR) I spoke with at their Jericho, Long Island, NY facility told me she could not credit that amount UNTIL they received back the Monthly Pass they had JUST mailed out with the expiration date of 10/05/11. And additionally, they told me if that new Monthly Pass was not mailed back with a Post Office stamp date of 9/12, they would NOT refund the $39.95. I did NOT receive that new Monthly Pass in my mail until 9/07/11. I was furious because I saw that it had been mailed out two solid weeks AFTER I called and asked to credit my Chase Account for that $39.95. I immediately drove to the PO and mailed back that new Monthly Pass on 9/7/11 (same date received). Do you know when I finally got the $39.95 credit? Today, 9/17/11 I finally saw it on my online Visa statement. BUT I was forced to cancel a trip just so I could stay home and wait for that WW Monthly Pass to arrive so I could immediately mail it back on time to meet that 9/12/11 deadline, and to finally get my $39.95 back. THIS IS OUTRAGEOUS! WEIGHT WATCHERS is a HUGE FINANCIAL RIPOFF! I absolutely should NOT have had to jump through hoops to have my monthly membership cancelled! The onus was TOTALLY on me and that is NOT RIGHT! And remember - I called and cancelled my Monthly Pass Membership on 8/24/11 - therefore, they could have very simply cancelled my membership and NOT mailed out the Monthly Pass. I will NEVER join WW again! It is all about making money! I am actually doing it on my own, exercising at home on my Elliptical, losing weight, and saving a ton of $$$. Oh and that $480 yearly membership fee I would have forked over to WW is going towards a cruise for myself and my husband! Thank you for allowing me to post.

It's not a scam just because your daughter made some stupid decisions.

Also, with big companies like WW, you can sometimes get help if you call like you're a new customer and ask them to transfer you to someone who can help with returns. They may have an internal transfer system that won't put you on hold like a regular 800 number. Good luck!

Perhaps visit a weight watcher's place and complain to them about it, they may have a solution.

im having the some issues on trying to cancel my monthly pass.i have e mail them three times and havent heard anything back.they are fast on taking your money but slow on getting back to you.

My wife signed up for the 3 month program on a groupon and they took her credit card information. At the end of 3 months she quit going. Needless to say weight watchers kept charging our account for four months even though she never went to a meeting. The gal on the phone for weight watchers said they would refund only one month. So we must pay 44.95 X 3 for the additional months we did not receive any service at all. This would all be clear and good if there was a statement emailed to you when they charged your card. But I think they would rather scam people out of their money. Weight Watchers is a unethical organization and we will never ever use them again. Weight watchers keeps records of who comes to their meetings so they knew she had not been there for 4 + months but still refused refund...#SCAM #Bad Business #Don't Give a Sh** #Never Again #Tell Everyone I know how weight watchers screws people over.

I had the same problem with their online program. I never authorized them to take money out of my account after the 3 month program I signed up for. They would not refund for the other months they took for that I did not sign up for. I will never go near their program again!

When I went to Weight Watchers, we had to pay at every meeting we attended, which was weekly. They had my banking information that was on my checks that I wrote but they never took anything from my account. They ARE in the business to make money.

boy do i agree i sign up for three month they charged me for 6 month when i cancel they charged me for ca ncel

i agree. they just stole my money too. They put me on auto-renew even though i cancelled my auto renewal. Now they won't give me my money back.

I agree. The tracker freezes after I enter one or two items. I just got a message that said "unable to fetch nutritional info at this time." The database is incomplete. Almost every day, I have to substitute for something I ate. For example, I had corned beef hash at a restaurant and could only get listings for "canned hash" or for restaurants not in our area. (I am on the West Coast.) Very frustrating!

Sorry guys, I love ww but I have been having horrible trouble with the app on my phone as well as the website. Recipe builder twists and changes all of my numbers on the recipes I have inserted so that is pretty much untrustworthy and questionable... If I added a recipe that was 8 ppv, it will track it correctly at the moment I just added the recipe but a few days to a week down the road it might come up as 3 ppv or 0 ppv.- Strange stuff. Then today between my phone and the ww site on my lap top I would track breakfast or lunch or even just a dumb snack, come back later to track something else and that stuff I previously tracked is gone. Plus, I noticed my "save" button is hardly ever lit up so I can't save my stuff and the "save" button at the bottom of the tracking page disappeared! I'm so extremely frustrated and the people on the chat as well as on the phone always say the same thing, delete it and reinstall it. done that several times, doesn't work, delete the cookies or caches or whatever - they have walked me through that and that did not help. I have even taken the time to delete the whole dumb recipe and retype it in from scratch but the system is very highly flawed. I'm frustrated. I'm sure their multi-million dollar company "get" concerned if they started losing customers. Get a grip and help us out please after all, we are paying customers - or we were until we became lifetime members. Hey, come to think of it, my problems actually seemed to start right after I stopped paying them on a monthly basis because I made goal. Love the tracking and love the ww system but the service is less than desirable.

They should at least credit you!

when I signed up last year sometime in nov.2009, I tryed the free week on the website and I decided this wasnt for me, I just got a book on counting calories so I cancelled and a month later I noticed they still took my money out of my account and I kept calling and kept cancelling and they still never cancelled my account or offered a com# this went on for a year and they over drew my bank accounts where I had to pay extra money. Last night I was in tears I added everything up and for 1 yr they cost me 664.00 plus tax with my overdraft fees and I spoke to the superviser and I told him what has been going on for a year and still no one ever cancelled my account nor did they ever email me or give me a com # to let me know it was cancelled. well the superviser gave me a com# and told me that they can not give me my money back, my hard working money.That money was never theirs and I did call and cancelle but they have no records on the computer of me calling or cancelling. They also told me theres no way of them finding out when the last time I was on the website using the calorie counting steps. I told him I dont believe that, they should be able to see who signs in on the weightwatchers account plus I only used it for that one week last year and I am so sure that me next bank statement will say they took more of my money out.They need to stop.They need to give me my money back its not theirs and never was. They lie and scam and can not be trusted and should be off the market.I am so sick to my stomach and I really honestly think they are doing this to alot of people and I am about to research it on my own and as a team we will sue them for every penny they owe us plus alot more. If there is anything you can do to help please let me know.thanks

I agree. My montly pass expired Sept 17, 2010 and I wanted to end my membership. When I attempted to cancel on the 18th, I was told I had been billed on the 7th, was not eligible for a refund and might as well stay on until Oct 17, 2010 since I was paid up until that date. I was told I could not stop my membership until the next month. That just doesn't seem right.

Weight watchers has set up their website and cancellation process such that it sends you into a continuous loop where you cannot cancel online. You can join online and have your money taken automatically without any difficulty. But try to go online to cancel your account and they tell you to go to the Help section (can't click on Help...no link)...or to Account Settings (nope, there's no link or section 'account settings' on the website). They actually instruct you to send a letter. What?! Get real Weight Watchers! This is a SCAM that is still going on 6-7 years after these last posts from 2010. There is absolutely no reason for this. None. You know exactly what you are doing. SHAME ON YOU! And, SHAME ON OPRAH FOR ENDORSING YOU!

WW also charges you well in advance to get their money. Then they don't offer a refund even though they have charged you 15 days before you next pass is due. This is a SCAM! They are conducting their business like these online scam companies. I expected more from WW.

Please recheck the back of all your material-you will notice that the customer service number is located on the back of each weekly book, the back of your pocket guide and on the paperwork you received when you bought the monthly pass. Directions for cancelling are also located right on your monthly pass and if you have an older Membership Book where your weight is tracked the number is right there on the front cover. Weight Watchers clearly offers their members with the customer service number, ll they have to do is look on their material.

I have been a member of weightwatchers for four years. Recently, I was asked to update my card. I had recently received a new ATM card from the bank and had to update the expiration date. I did this and the website thanked me for update. A month ago I was unable to login to my points tracker. I contacted WeightWatchers and they informed me that my subscription expired. I explained that I had updated my billing information and that I had been with them for four years. The woman offered to reinstate my subscription due to the error but for a higher price then what I was paying for four years. I was a week from life time. I contacted headquarters and heard nothing so I left.

When I joined, I decided to pay weekly rather than sign up for the monthly program..it's a little less expensive when you pay by the week... When I attempted to set up an online account to utilize their online tools, I was told that because I pay weekly I'm not eligible... I think this is completely unfair and quite frankly a rip off.

I signed up for Weight Watcher's online special for men in September, 2017 for $65. The special was for only 3 months September - December and I was to only pay a lump sum of $65. The special ended on December 15, 2017 and Weight Watchers continue to debit my account for $16.95 for December - January on 12-15-08. I have e-mailed Weight Watchers several times on 12-16-08 and they refuse to give me a refund. I wouldn't recommend Weight Watchers to anyone because they are not customer service friendly and don't believe in refunding customer's monies when they are wrong.

Signed up for ww in marion, sc about 8 weeks ago and had to miss my last meeting due to sick children. Upon weighing in at the following meeting I was informed I had to pay although I did not come to the meeting. I asked where this was documented and explained I had not been informed of this prior. At this time the older lady helping me became defensive saying that it was in book 1. I told her that everyone has emergiencies and she asked what kind of emergency and I told her sick children. At this time I gave her the check and she said. Well you didn't tell me that (In a very sarcastic tone) and tried to give me back the check back. After feeling like I had been repramanded for something I told her to keep the check and gathered my things and left. I came home and read book 1 and this info is not in there. This type treatment could deter a member from returning.

I saw the commercial with Jennifer Hudson, the website advertisment that indicated that you can try the weight watcher point plus program for free for 7 days. On 02/04/2017. I went on-line to try the program for free for 7 days as advertised. They charged my card $53.85. For three days I tried it and did not like it so I sent an online e-mail to the cancelation department on 02/09/2017. The automated system wanted me to stay program for an additional month and only refund me 5.95. I called the 1-800 number and they explained to me that was not on that program and they will only refund me $5.95. I told them that I do not want to be on the program and that I was only interested in trying the program for 7 days. As of this day 02/14/2017. They have not processed my cancellation or refund me my $53.85. All I have been getting is e-mail saying how they are not refunding me my money and that I was not on the 7 day trial. I have reported them to the FTC and BBB. I am getting all my money back based on what they advertised. They can prolong this all they want I started on 02/04/2017 and cancelled on 02/09/2017 which is less than the 7 days.

I've been trying to get a refund for 6 months (for a different issue) for $40.00 I shouldn't have been charged and theyjust keep emailing the same response (probably right out of their handbook). I don't think I'll ever get my money back, and I'm a member! I guess they would rather lose the $40.00 I give them every month than refund the $40.00 charged in January that never should have been charged. I guess that being a billion dollar company isn't enough, they need to charge people for the wrong thing and never correct it. Losers!

I cancelled my membership in May yet they continue to charge my credit card.

Dolores Cummings

WW wil not cancel my account.
Dolores Cummings

I have never experienced a problem with getting a refund if it was due me. I have called the 800 number and cancelled one account and another time I just cancelled prior to the end of the 3 month online account at the end of the 3 months. Mmm. Are you sure you read the agreement and proceeded accordingly?

Hello just a note to let ya know how pissed I am with weight watcher I sighn up in June and you guessed I am still getting billed I have gotten no were I cancelled it shortly afterI joined and cant seem to get any were several e-mails I have sent with no answers i have spent a fortune and at this time of mylife Im struggling to pay the bills and could really have used that extra I will try to go to bank and get this fixed I feel its alittle to late to get any money back just add this to the growing amount of cpmplaints shame on you weight watchers shame ! Robyn McNair

Today is 6/16/08. On 6/9/08 I e-mailed Weight Watchers to cancel my monthly pass. I still have not received a confirmation either by mail or e-mail me back. I was very easy to join but why can't I cancel my pass as fast?

It is very easy to register on line and and set up monthly payments, but it is very difficult to get in touch with someone who can cancel your program. I faxed them on 4/22/09 and I was suppose get a reply within 48 hours. well, here it is Saturday, 4/25/09 and I still have not heard anything by e-mail or any other source. There should be a phone number where you could get in touch with someone.

I have been trying to cancel them from taking my money and i can not find a way, so I guess I will have to go to my bank and stop payment. Is there another ways thank Aljean

I would like to cancel my weight watchers program. My monthly pass number is W1124763 and it is valid until 19-Apr-2010. Please let me know that you cancelleld it and I am also sending by snail mail the "cancellation notice. Barbara De Jong

There is a customer service number on the back of your tracker. Call them, and they will help you.

please return my money

please refund me the two months i didn, t use

i would like to be credited for the two months i didn't use

i only used one month of the 39.00 special and i have been charged for two additional months and would like that credited to my account arlene singer 37 hampshire lane boynton beach, fla. [protected] confirmation code 5e433

I forget exactly how you do it, but I know there's a way if you use online e-tools. There's something in "my account" or whatever they call it. They make it incredibly difficult to find, but it's possible.