Weight Watcherscannot cancel membership!

C
This review was posted by
a verified customer
Verified customer
Review updated:

I joined Weight Watchers under the Tenn Care partner's Program. It's funny how I was able to speak with a live person to join, but now they say my only option is to leave a message for them to call me back to cancel, yet they never do! They tell me I cannot speak to anyone about canceling, that this department that only takes messages, is my only choice! I also had a complaint about how I was treated on the phone, as well as at my first meeting, but as you may guess, there is no one willing to take my call about that either!

Beware!

Responses

  • Sa
    Sarah K Jun 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Funny, I am having issues canceling my 'hassel free cancellation' monthly pass. This is posted as it transpired... start at the end.

    Clearly, they are only concerned about their 'bottom line'

    ----- Sarah K Wrote -----

    Truly, you do not expect me to go to the landfill and rummage through the garbage. That being said, I will be contacting my credit card company, the Better Business Bureau, and my states' Attorney General's Office.

    -----Original Message-----
    From: Weight Watchers Monthly Pass <[email protected]>
    To: [email protected]
    Sent: Fri, 29 Jun 2007 8:48 pm
    Subject: Re: Monthly Pass Cancellation [#18514785


    Dear Sarah,


    Thank you for contacting WeightWatchers.com.


    The pass you received is a valid Monthly Pass which can be used to attend meetings. That being said, it needs to be returned in order to receive a refund.


    Refund Instructions


    If you would like a refund for your next subscription month, return your unused Monthly Pass card to us by postal mail within 7 days from receiving it. Please send your Monthly Pass card to the address below and include the following, if applicable:

    * Full Name
    * Contact information (street address, telephone, and e-mail address)
    * Pass ID Number (located on the Monthly Pass card)
    * Reason for cancellation
    * New Monthly Pass card


    Weight Watchers North America


    Attn: Monthly Pass Refunds
    PO Box 307
    Jericho NY 11753


    Sincerely,
    Meredith
    Customer Service Associate
    www.weightwatchers.com


    Get recipes for success. We'll deliver delicious low POINTS® recipes to you every week. Sign up now!


    http://www.weightwatchers.com/util/news/index.aspx


    --Original Message--
    From: [email protected]
    Date: 6/29/2007 6:34:38 PM
    To: [email protected]
    Subject: Re: Monthly Pass Cancellation [#18514785

    My mailed monthly pass has already been taken out to the trash. I have not been to a Weight Watchers meeting since May 22nd. Suffice it to say I do not wish to be billed trough the beginning of August. I thought that this was supposed to be a no hassle cancellation, as that is how it is advertised. Please advise.

    Sarah K


    -----Original Message-----
    From: Weight Watchers Monthly Pass <[email protected]>
    To: [email protected]
    Sent: Fri, 29 Jun 2007 3:26 pm
    Subject: Re: Monthly Pass Cancellation [#18514785]


    Dear Sarah,

    Thank you for contacting WeightWatchers.com. As per your request, we have canceled your Monthly Pass subscription.

    Our records indicate that you have already been billed for your next subscription month and have been sent a new Monthly Pass card for that month. Your prepaid term is the end of your next subscription month and your Monthly Pass subscription will expire on 8/2/2007. You will have full access to Weight Watchers® eTools as well as access to unlimited meetings until this date.

    If you do not wish to continue to use your Monthly Pass subscription beyond 7/2/2007, you are entitled to a refund for next month as outlined in the refund instructions below.

    Refund Instructions
    If you would like a refund for your next subscription month, return your unused Monthly Pass card to us by postal mail within 7 days from receiving it. Please send your Monthly Pass card to the address below and include the following, if applicable:

    * Full Name
    * Contact information (street address, telephone, and e-mail address)
    * Pass ID Number (located on the Monthly Pass card)
    * Reason for cancellation
    * New Monthly Pass card

    Weight Watchers North America
    Attn: Monthly Pass Refunds
    PO Box 307
    Jericho NY 11753

    After your Monthly Pass subscription expires, it will automatically become a FREE registered user account. You can log in whenever you want and enjoy the free features found on the site. In addition, you will continue to receive our newsletters and announcements. If you would like to opt out of this service, please unsubscribe.

    If you subscribed to Weight Watchers On-the-Go™, your account was canceled along with your Monthly Pass subscription and will expire at the same time.


    Sincerely,
    Randy
    Customer Service Associate
    www.weightwatchers.com

    Get recipes for success. We'll deliver delicious low POINTS® recipes to you every week. Sign up now!
    http://www.weightwatchers.com/util/news/index.aspx


    --Original Message--
    From: [email protected]
    Date: 6/29/2007 1:06:53 PM
    To: [email protected]
    Subject: Monthly Pass Cancellation

    0 Votes
  • Sa
    Sara Massingill Oct 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I as well have had issues trying to cancel my account with Weight Watchers. I canceled the day they billed me for the next month and they will now not refund my money. I'm extremely tired of getting these pre-typed form letters and am unable to speak with anyone halfway alive. Funny that they will only communicate through email.

    BEWARE! If you use the program, just don't expect anyone to help you with billing inquiries! Pathetic customer service.

    Sara.

    -1 Votes
  • Pa
    paula alberda Nov 01, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am trying to cancel my monthly pass. Please help!

    0 Votes
  • Kr
    Kristie Erdtsieck Nov 08, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I signed up with weight watchers in July 2007. I called the 800# asked to have my membership cancelled in August the very next month. I went to one meeting in July and have been billed every month until this month (Nov.) fortunately because I didnt have the funds available. Funny how finally it was cancelled because of that reason and wasn't cancelled when I spoke to your very unprofessional operator in August. I called today and asked to be refunded since I was being charged $39.95 for the past 3 months and never attended 1 meeting. The rude lady I spoke with told me she is noting my account that I will most likely not be refunded which I think is absolutely ridiculous. Why should I not be refunded? The membership was supposed to be cancelled and this is not my fault that weight watchers has uneducated people employed. I need a refund. This is very unfair and horrible customer service.

    Kristie.

    0 Votes
  • Le
    leanda garcia Nov 08, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have been trying to cancel my monthly pass for two weeks I hope you can help me my address is 25665 w. bridge st in Chanahon ill 60410 I got my purse stolen and had to cancel all my credit cards. Please email me back if you can help me.

    0 Votes
  • Ca
    carol Minard Dec 28, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I want to cancel my monthly pass to weight watchers,I will come backin about 8 months. loved the program but I am haveing hip surgery. please e-mail me when you have canceled it.

    monthly pass # is W306468 31-Dec-2007


    Carol minard

    0 Votes
  • Br
    Brooke Heagerty Jan 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am seeing now there is a dark side to Weight Watchers. I joined the online program, so if I can't use the web site then I can't make use of my WW membership. I am now on my fourth email trying to get my technical problem resolved, and third email trying to find a telephone number or human being to address my concerns - if I can't use the web site, why should I pay for it?

    The emails are like something out of the twilight zone. In the first one I outlined my problem - which was that the Original points tracker (in which you keep track of your points) did't work. They send me an email with about 15 questions which I answer. Then they send me another email with about 20 questions, some of which they have already asked me and I have already answered, the questions don't relate to my question, my computer or my software (which they asked me in the previous email) Then, I get another one that tells me I should go ahead and use the Original Points Tracker until they can figure out how to solve my problem!!

    The same thing happened when I contacted the WW subscription email contact address. They sent me form emails that had nothing to do with what I asked them, and two of them were the same emails I had received from tech support.

    Come to find out WW is owned by WW International which is a huge, multinational corporation which is not even a member of the Better Business bureau and has an unsatisfactory rating with them for the very things that are being discussed here. See this at: http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=21583

    Here is the information from the better business bureau with all their corporate information.

    11 Madison Avenue, 17th Floor
    New York, NY 10010

    Original Business Start Date:
    1/1/1963
     
    Principal:
    Linda M. Huett, President

    Phone Number:
    (212) 589-2700

    Additional Phone Numbers:
    (516) 390-1305
    (516) 390-1400

    Fax Number:
    (516) 390-1795

    Website:
    www.weightwatchers.com

    Yes, I lost weight as long as I stuck to the plan, and I did learn to eat right. But this is a nightmare, a dark side: You can't ever get out.

    0 Votes
  • Sy
    Sylvia J McAliter Jan 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please tell me how I can contact wt watchers to cancel my membership.

    0 Votes
  • Mi
    M. Isabel Seyed-Ali Jan 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I need to contact W.W customer service. Some how I am being charge this moth a fee for something. I need to clarify what is going on. I am very concern and upset that money is being deducted from my credit card. I canceled my plan in November so nothing should be charged anymore. Please contact me or I may need to take legal action.

    0 Votes
  • Ma
    margrethe farr Feb 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please cancel my monthly pass.

    I joined WW in Seattle, Washington. A week later I came to Arizona and cannot use my monthly pass as they are a separate franchise. I will be joining here.

    I have just received my first months pass in my forwarded mail (from Seattle) and will send it back today.

    It seems to me that there has to be an answer for those that are traveling between states.

    Thank you for taking care of this matter. My Pass ID# is M4398457

    0 Votes
  • Sa
    Sara Mar 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    You are all ###s. Why is it so hard for you to follow simple instructions? I have been in WW many times, and cancelled online successfully every single time, without any problems. That said, if you really are contacting WW, and they really aren't helpful-dispute the charge with your bank/CC company. VERY SIMPLE.

    And, for those of you that are posting your addresses, names, monthly pass numbers and so forth--who do you think you are providing this information to? This is a complaint board for WW. Do you think WW is trolling this site looking for people to help?

    I mean, seriously people. Take some personal responsibility and stop acting like petulant children.

    -3 Votes
  • Na
    nancy p May 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I never activated monthly pass and cannot get a refund. They keep asking me for the same things over and over. It is a scam. I contacted BBB and they are still playing games. I think a class action suit is in order. I wonder how many people have not received their refunds because they couldn't keep up with WW's BS.

    0 Votes
  • An
    annoyedinnyc Jun 16, 2008

    I have had the same issues. I've been getting charged for 3 months and had no idea. I only wanted a 4 month $60.00 membership ... now it is going on for months after it should have ended. They seem to think this is okay business practice. It's terrible.

    I have filed a complaint with my bank to dispute the charges and to stop any transactions from WW.

    Very very bad business practices and terrible costumer support.

    0 Votes
  • Be
    Bertram Markowitz Jun 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I would like to cancell my monthly pass as soon as possible. My PASS
    I would like to cancell my monthly passs as soon as possibel.My Pass ID#:M4125266: Valid End Date: 18-Jul-2008.

    0 Votes
  • Fo
    Folole Sep 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I want to cancel my monthly pass to Weight Watchers. I like the program but I'm pregnant. I'll be back, as soon as I can :) please email me when you have my account cancelled.

    Monthly Pass # is W673126

    0 Votes
  • Ch
    christine butler Sep 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have attempted on several occassions to cancel my weight watchers account, as I have never accessed the online website nor attended any meeting with the exception of the first and only one in October, 2007, only to have my bank account charged once again. I have spoken to actual people quite a few times between the months of may through september and am continually assured that my account is NOW cancelled. Sure enough, the following month i find new charges to my bank account and again speak to someone who tells me there is no record of my calls to cancel. My account number is W379819. I would for once and for all have this account cancelled and my bank account left alone. I expect a credit for the months of July, august, sept and october as these are the only cards I didn't throw away since they kept coming in the mail despite the fact that I was under the impression that my weight watchers account was cancelled.

    0 Votes
  • Ma
    Marjorie Fruge Oct 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Ditto to all of the above. WW on line is NOT user friendly, and I must conclude that after all my attempts to get help on line - ZERO. I tried to get info on WW program on line, but had to give a credit card to access the system. Voila, instantly billed. After much back and forth with WW and the credit card company, Weight Watchers reluctantly credited me for "shipping and handling"! Some friendly system.
    Considering the cost of the products they sell, the frequently re-doing of programs and all the other accessories, one can only conclude that WW is PRIMARILY a program to make money, and secondarily a plan to lose weight.

    They are difficult to deal with.

    0 Votes
  • Je
    Jeannene Clift Nov 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have reached my goal in weight watchers, but upon trying to cancel my monthly pass, I find they don't recognize my user name, even though it is plainly typed there in the site. I want to have my monthly pass cancelled immediately!

    1 Votes
  • Go
    Gordita Nov 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please cancel my monthly pass and reeimburse my bank account for the month of December. Thank you,

    1 Votes
  • Ww
    ww_badness Dec 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Weight Watchers has the worst website I've ever tried to use and worst customer service I have ever had to deal with. Okay - that's not true. Its the third worst.

    Their web pages took over a minute to load. It could be my connection, but I didn't have any problems with any other pages at that time. I wanted to cancel my membership after 3 hours (because I didn't have all effing day to wait for page loads) and I got charged $45. Seriously?!?!? $29.95 sign-up fee and $16.95 for the month?

    So, I want to talk to a human being and no, you can't find one telephone number on the entire website. Email is the best you can do. All I have for them are expletives and bad juju.

    Now I have to take this issue to my bank to have them deal with it. Totally annoying.

    1 Votes
  • Lo
    Lois S. Koltzow Dec 22, 2008

    I cancelled my monthly pass before it was due 12-1-08
    I see you have charged me for the month of December,
    there was no reason for this and do want my credit card credited for the $12.95 immediately. Enough notice was given so that there was no need for the
    additional charge. I am checking my credit card for
    the credit and will inform my credit card company to
    no longer accept charges from you.
    Please take care of this matter immediately. Money is
    tight and do not feel it is fair for you to keep charging.

    0 Votes
  • Jo
    Joan Venable May 01, 2009

    Is te anyway that I can get a copy of the monthly pass for May so that I may
    attend the meetings since I do not have mine yet.
    [email protected] M5647229 Joan Venable iT HAS ALREADY BEEN pAID The meeting is Saturday, May 2

    0 Votes
  • Mb
    mbguess1 Sep 08, 2009

    When I opened my credit card bill I saw a charge from Weight Watchers that I had not approved.

    0 Votes
  • Ma
    Markkingfw Sep 14, 2009
    This comment was posted by
    a verified customer
    Verified customer

    well weight watchers could not bill you unless you let them use your credit card, you would have had to hand them the card to get billed or gave out your Credit card number to weight watchers. what were you billed for?

    0 Votes
  • Be
    BERTHA hAGER Jun 30, 2010
    This comment was posted by
    a verified customer
    Verified customer

    i bertha hager monthly pass M3188798 would like to cancell my monthley pass you chose to close our meeting in Kamiah, Id we only got i week notice i wou
    ld like my july dues back

    bertha hAGER
    P.O. 1516
    kAMIAH iD 83536
    m3188798

    0 Votes
  • Li
    lisa richter Dec 01, 2010

    when I signed up last year sometime in nov.2009, I tryed the free week on the website and I decided this wasnt for me, I just got a book on counting calories so I cancelled and a month later I noticed they still took my money out of my account and I kept calling and kept cancelling and they still never cancelled my account or offered a com# this went on for a year and they over drew my bank accounts where I had to pay extra money. Last night I was in tears I added everything up and for 1 yr they cost me 664.00 plus tax with my overdraft fees and I spoke to the superviser and I told him what has been going on for a year and still no one ever cancelled my account nor did they ever email me or give me a com # to let me know it was cancelled. well the superviser gave me a com# and told me that they can not give me my money back, my hard working money.That money was never theirs and I did call and cancelle but they have no records on the computer of me calling or cancelling. They also told me theres no way of them finding out when the last time I was on the website using the calorie counting steps. I told him I dont believe that, they should be able to see who signs in on the weightwatchers account plus I only used it for that one week last year and I am so sure that me next bank statement will say they took more of my money out.They need to stop.They need to give me my money back its not theirs and never was. They lie and scam and can not be trusted and should be off the market.I am so sick to my stomach and I really honestly think they are doing this to alot of people and I am about to research it on my own and as a team we will sue them for every penny they owe us plus alot more. If there is anything you can do to help please let me know.thanks

    0 Votes
  • Si
    SillyPutty Feb 01, 2011

    I was really impressed with Jenifer Hudson loosing weight and so decided to try it myself.
    They said it was gonna be personalized, I paid $57.00 plus taxes, But turns out, you don't get any sort of personalized attention!!! The features are same as Calorie Counter!! (Calorie Counter does it for free) Honest!
    So I decided to withdraw, and close my account.. But guess what? The don't have proper instructions to do it. They don't have a Customer Care Number either! All they have is this stupid email address, which sends out automated mails saying we have received your email and will reply within 72 hours, its been 10 days now, still no reply..
    My account is closed, my money gone, and I am still fat!! Damn you Weight Watchers!!
    BEWARE!

    0 Votes
  • Cl
    Clean up America Apr 13, 2011

    I hopeWeight Watchrrs monitors this comment.

    Ms Marilee Rose through Attorney Ernst, Lebanon, Warren County, Ohio is suing Weight Watchrs Corp. Marilee Rose an 80 year old close to senile woman. Fell at a church weight watchers meeting 07/05/2010. Weight Wathers is not liable nor responsible. Marilee Rose 8292 Gustin Rider Road, 45107 Ohio falls quite frequently. C ontact Warren County Court, Lebanon, Warren County, Ohio. Where she fell 02/03/2011. There was a report filed. Mrs Rose was afraid to seek damages, because of her current lawsuit againxt Weight Watchers Corp.

    She had to convince hopeful witnesses after the 07/05/10 fall, to help her seek damages.

    There were many medical bills, one can thank the medical establishment in America for that. For a broken elbow? But Rose fell at her own fault just attempting to keep up with a lady to enter into the main church door.

    Thank you,

    0 Votes
  • Su
    Sugar Moon Jul 29, 2011

    It has been a nightmare for me to cancel. They have been and continue to charge me. I left a message with the only number I could find and no one returned my call. My only option left is to call my credit card and try to stop payments.

    0 Votes
  • Da
    dawngoff Aug 02, 2011

    Weight watchers offered free membership if I signed up for a 3 month membership commitment. But beware of the fine print where they will continue to charge you regardless of use and without notification until you call them to cancel. The program is a rip off and did not work. It is time consuming to find and record all foods and activities. When I asked for a refund for the months I was being charged while not using the program they refused and pointed out the fine print. Beward, they take your money and do nothing for it!

    0 Votes
  • VetoForBRs Aug 02, 2011

    We say this every day to our patients (bariatric pre-ops mostly).. If you don't work for the program, the program isn't going to work for you.

    And you should read the fine print in any contract you sign.

    1 Votes
  • Wa
    Wanda sheridan Jan 23, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I have been trying to cancel my membership for months, with no results what a rip off. They need to tell the truth about their cancellation policy. Which is impossible . They keep drafting the money out of my account though!!! I think something should be done about weight watchers. I do not know what to do about this, I need HELP!!!

    0 Votes
  • La
    ladybruinsmom Jan 30, 2013

    I joined for the three months thinking I would like it like I did the meetings I went to several years ago. I did not like it at all. I had problems loading the site. The site is not set up for quick use, I do not like the new wwp plus system at all. I tried to get it canceled so I could use that money to transfer over to meetings but you failed to mention that if you are in my area (South Carolina ) area...You're stuck, they are on an independent system or something and you guys don't deal with them. Had I known that, I would have never joined. So basically, I need to make sure as much of the world knows that in my opinion, WEIGHT WATCHERS on line is very hard to use, would not load half of the time and if you happen to live in an area you guys don't deal with ; they get to keep your money for a slack site and they do you absolutely not good. Would this be correct?

    Turner

    0 Votes
  • Me
    melissa serino Feb 10, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I think this whole weight watchers is getting to be very off the wall.You charge a $13.00 dollar missed meeting fee as it was $5.00.A lot of seniors cant afford extra $13.00 dollars.also the northeast just had a big snowstorm of 30+ feet and you have your so called big staff here call and want an employer to go to a meeting (Sunday the 10th of Feb.) at 7:00AM and also the 10:00Am.this leader was pushed to try and get to the location, she had no power not shoveled out and this so called person wanted her to see what she could do?this is unbeleiveable.this territory manager should be reprimanted.weight watchers was a lot better when Jean Nidetch was running things.also here in the northeast they got rid of a lot of receptionists because they were 60-70 years old.they are better then this girls that are always sick and dont show.I willo never walk iunto a WW meeting again and my friends either.
    [email protected]

    0 Votes
  • Du
    Duckman52 Jul 21, 2013

    I signed up for Weight Watchers Online for $59.95 for 3 months and it was AWFUL. I had downloaded "Myfitnesspal" app for either nothing or $1.99 FOREVER and found that much more user friendly, more accurate and less cumbersome to operate.. After 3 days, I tried to get my money back, forget it, they have you in an iron clad contract and no credit.
    Bottom line line try Myfitnesspal first and you'll save a couple of hundred bucks a year.

    1 Votes
  • Co
    Codiro Mar 09, 2014

    I sent a cancellation notice beginning of dec 2013. Well here it is March and they have taken money from my checking every month since I have all the monthlypasses. I am returning them to them and they say they will only refund march. They are not honest when they say no hassle cancellation. If I don't get money ASAP for dec jan feb and march I will contact better business bureau and they will here from my attorney. I will go stand outside a meeting and tell everyone not to join. Now if I get all money back I will write retraction

    0 Votes
  • Na
    Nameistaken Aug 01, 2014

    Worst customer service EVER!

    0 Votes
  • Pu
    Purdy.P Jul 13, 2015

    I joined WW two years ago online. I was under the impression it was a month subscription, a trial. Anyway my life became hectic with family issues I didn't use The WW and basically (my fault) didn't really look into my finances. When I finally woke up I realised I had been charged every month for two years! I got in contact with them (not easy) they said I had checked a box which allowed them to keep debiting me, for my convenience They refunded two months as that is how long they took to actually do the cancelation but refuse to pay the rest. They only have to look at their records to see I have not used my account in this time. Surely they can run a report to see if usage and payments marry up and alert people to in discrepancies.
    I do not know where to turn for help?

    0 Votes
  • Ca
    Carrie Elizabeth Brown Feb 02, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I never received my extra week that was promised. Carol Brown M22865178 This was promised on the phone and my card does not reflect that 6897 Ketona N.P. Florida 34287

    0 Votes
  • Ro
    Robert Weiner May 11, 2016

    Why O Why did you change a great product??
    Chocolate covered...great
    Now 1/2 covered with chocolate...not good
    Don't tell me you did this t save money
    I am now a former customer...why do companies treat their customers so poorly?
    Robert Weiner
    601 Mattison Ave
    Asbury Park, NJ 07712
    [email protected]

    0 Votes

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