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London Weight Management
reviews & complaints

London Weight Management
reviews & complaints

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26 complaints
5 resolved 21 unresolved
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Y
9:55 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I visited LWM at AMK outlet only wanted to try out their trial womb care massage during early month of year 2020, prior to the Covid-19 CB period. Ended up I was being hard sell by a Consultant named Ms Ann to signing up an unneeded LWM package at S$7,251.36 without even any measurement taken nor tailor-making the package to suit my body needs. Please note...

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J
12:34 am

London Weight Management - Staff

I have schedule an appointment with one of the staff from London weight management. However I am unable to make it due to my period came unexpectedly. When I wish to postpone, she seems sarcastic in her reply. This made me doubt the customer service from London weight management. I do not even want to attend anymore

She mentioned “a lot of customer suddenly come mensus this month”

I mean What is she trying to imply from this statement ? It felt like an indirectly insult

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Q
8:15 am

London Weight Management - After sales services

Ipoh branch...my consultant name Celeste...she provided a poor after sales services... Before signed the treatment package and after signed are totally different faces...I called up during the PKP in Ipoh and asked for any alternative plan to convert some of my treatment to be able me to mentain my weight even not be able to do treatment in the center...she provided nothing and the way she is doing are destroying the company images...as a servicing line...I believe that you are always wanna to provide the best for the company but not letting your staff make her own decisions by pushing the clients needs...this is any unacceptable ways to doing sales...I don't trust her or London management ... She is not even bother to call me back.. although I make a few calls to the center and keep pushing me and telling she has customer to handle during then...is that the way you the management way to treat your customer?...I was telling she is the only person are in charge in Ipoh... meaning I have no others choices but things must get back to her hands while she is the only person in charge in London management...

Desired outcome: Please get back to me ASAP..

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L
10:12 am

London Weight Management - Request for cancellation due to unsatisfied service

I signed up with London Weight Management (LWM) for 30 session's treatment early February this year. This has cost me RM 10, 300 for 36 months of installment with two different banks. I wasn't intent to sign up so many sessions initially, because I do not have weight problem. Eventually, the staffs were so keen and started to takes turn to telling me many bad things about my body and tried to persuade me to sign up for more sessions. This is how I end up with 30 sessions of treatments!
I have been there only 3 times for treatments, of cause I did lose a bit weight on the spot which definitely water. My last visit to LWM was on 7th march-20. I stopped visiting LWM since MCO until now. Not only because they were not in business during MCO, but when LWM were back to business on April/ May, a lady name Yvonne (the branch manager, Melaka) started calling me for appointment very frequently. I understand that she was just doing her job, but this is really annoying.
During this critical period of time (Covid-19 pandemic), every time she called, very patiently I told her the same thing- "I don't feel comfortable and safe to come at this period of time; I will call you for an appointment when I wish to come". I believed she heard what I said but actually she was not listening! She kept telling me LWM has SOP……. (Good SOP can only act as prevention but will not guarantee there will be no risk of infection! ) Covid-19 had affected everyone globally; people are alert in protecting themselves the best way they can.
During the signed up LWM told me I can come for treatment any time I wish to, but till 26th October-20, this lady call me again and this time she told me that I must come for a "renew" since I have stopped visiting for 8 months, otherwise the customer has to go to KL (LWM) ! I don't understand what "Renew" is all about, and what does she mean by have to go KL! This had never been told during my signed up with LWM!

Since I cannot complied with what she called a "renew" at this critical moment, I told her that I wish to terminate the remaining sessions I have left (27 sessions) and to get a reimbursement, she ignored my request and ask me to reconsidered to come for the "renew"! On 9th November-20, the first day of cMCO in Melaka, she called again and this time she really pissed me off! On 10th November-20, again I request for termination, I've send her sms regarding my request, this time she just dropped me a line saying that "No you cannot, because you have start coming for treatment! What kind of nonsense is this! With this kind of service quality, isn't that consumer has the right to request for termination!? I try to call her on the same day but she was not picking up my call and I did drop her sms to ask her to return my call yet she ignored it again! What kind of service is this? … Is this how LWM trained their staffs?
I don't wish to get any services provided by LWM anymore; I want to terminate whatever sessions I still have and to get my refund back.

Desired outcome: Refund

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1 comment
H
Apr 08, 2021 12:07 am

May i know if you're succeed get your refund back? I'm their new victim here.

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A
11:01 pm

London Weight Management - Request for refund due to injury

I am a long customer of London for many years. I purchased a few packages in london mines outlet. However, I sustained a bad ankle fracture recently and will need a long time to recover fully. I would like a refund of my money. Due to my injury, it is risky for me to come to a place like london with poor lighting, steps & wet floor. I would like to stop all my treatment in london & get back at least some of my money. Hope to get a reply from you.

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A
3:32 am

London Weight Management - Service

Hi, I'm trying to contact all the numbers from website to seeking help to cancel my package which I'm not interest due to covid situation, I'm also facing financial issues, I never use any of treatment from the package that I sign up for, I really need refund badly, hopefully someone will assist me on this, instead of giving contact numbers which not able to reach.

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V
9:40 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am previously a London Weight Management client with signing only S$300 - S$500 packages. After a year, I went back to finish up my final treatment on the 18 Sept 2019, in which the consultant in charge (Tiffany) will keep trying to persuade me to sign up new packages. During the treatment she will always be in the room discussing on the fats area and...

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J
5:03 am

London Weight Management - I would like to get my refund back.

I joined member for last 10 years ago at Puchong IOI mall. In the beginning the consultant was good and thereafter they keep changing the consultant with different service level provider. I'm actually not satisfied and they did pursue me. Ok then and I did get a try again. But I'm still find what I hv pay for the value was not justify what I gotten.
The consultant has been called me for few time and saying that I still hv treatment to do. I did mentioned that I don't like the service and I wanted to get my refund. Seem so many year nobody called and reply me.
I wish the London management will take it seriously and follow up of my messages here.

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W
8:16 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
London Weight Management has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Providing the bad service. I joined the treatment for almost ten years. The branch in ipoh has few problems even I had made many complaints previously but the problems still there. 1) they didn't inform the client when the consultant was resigned so I didn't know who is my consultant 2) didn't follow up with the client to see either when they are coming...

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ADVERTISIMENT
K
8:55 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm a very valued customer of London Weight Management & Dorra Sliming for more than 10 years. I've spend almost Rm200k. My complaint : London Weight Management made me a life member for usage of sauna steam bath if I signed up their treatments which I did. Lately i want and asked to transfer my file to their Melaka branch as I will transferred soon n wish...

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S
8:24 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
London Weight Management has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have initially paid only rm 8.88 under the Fave promotion for a fat burning session. firstly, I signed up for 3900RM package. The consultant Agnes shared that I should take up the Rm 10000 package instead. They tried to use my credit card to put an easy payment plan for the remaining Rm 10000 after deducting rm 3900. It was unsuccessful as my credit limit...

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T
9:44 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

As a whole, I like it. Not bad. It's been not too long, but the process has moved on. I lost 3.7 kilos. It would be good to eat less, then the result will come quicker. But the clinic is just fine. The staff is smart, all my questions are answered clearly and comprehensively, everyone is ready to help and gives tips. Actually, they came up with a menu for...

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M
2:46 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

A staff name Joyce from Klang outlet called me few months ago, saying that I still have treatment with LWM. After some clarifications actually she wanted to cheat me to go there for free treatment, as I didn't sign any package with LWM. Recently she keep SMS me for the same thing. If you want to do business please don't use this way to cheat and disturb...

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L
9:52 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

At first, someone called me for redemption of free trail. I went for it and was convinced to pay for a package worth RM1288. Then, encourage me to induce friends for a free trail also. One of my friend then successfully subscribe the SAME package with only RM 600. The services person then asked my friend to not let me know about the fact she purchased the...

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ADVERTISIMENT
F
1:08 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I received first time free trial on 7 Aug 2015 but after treatment, they forced me to pay deposit RM200 from RM 3.9K Lavender Package includes 5 sessions, then I traveled overseas without using the balance of 4 sessions. Then on 22 Jan 2019, I came again to follow up on my remaining 4 sessions but the consultant named Cherie forced me to take more...

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L
4:03 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm a customer from London weight Woodlands branch. I've requested a refund on 16th oct 18 due to my migration on January 19 whereby my consultant, Zoe told me that she will check and get back to me in 7-10days. On 26th Oct 18 I contacted her again & asked her about the refund, but she told me she'll get back to me again when she get the answer. I think...

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Y
8:33 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 17th october 2018, i have came to lwm at ioi mall puchong, selangor, malaysia. I am the 1 who get 1 time free trial from facebook. That 1 who serve me name Cherie. On 7.9.18 i came for free section. Cherie told me to join member to get another 5 free. Which every year 1 free, last for 5 years. On 17.9.18, i go for the member free section. That day i...

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C
1:58 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Much time wasted due to misleading information on the advertisement. I had to travel to the outlet for clarification. I was denied of getting any treatments. I lost a lot of time. Who bears the cost of the time wasted? To top that, my schedule was disrupted and interrupted. Will your company pay for the misery created? Kindly take immediate action and reply to me at... [email protected] Tq

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W
2:52 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

2 months ago, I go to the 1st avenue mall london weight management (lot 3-09, 3rd floor, 182, jalan magazine, 10300 penang) for some treatment which they offer on the tv. After I go there, they didn't bother about me. They just let me sit and waited for at least 3 hours even they aren't busy. They are just keep me waited until a sales consultant has came in...

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C
7:18 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I've signed up Slimming Packages with London Weight management at Nex Shopping Mall Client no. CL6087 since 2014 plus fat burning Coffee around 6K, I remembered after two to three sessions, I was asked to purchase fat burning coffee as there is promotion. As I wanted to lose weight badly, stupidly purchase more. Due to work travelling, I stopped going and...

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