London Weight Management Logo

London Weight Management

Having problems with London Weight Management?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

London Weight Management reviews first appeared on Complaints Board on Jun 9, 2011. The latest review Request for cancellation due to unsatisfied service was posted on Jan 25, 2021. The latest complaint servicing quality is very bad was resolved on Dec 10, 2019. London Weight Management has an average consumer rating of 2 stars from 23 reviews. London Weight Management has resolved 5 complaints.

London Weight Management Customer Service Contacts

London Weight Management Complaints & Reviews

London Weight ManagementRequest for cancellation due to unsatisfied service

I signed up with London Weight Management (LWM) for 30 session's treatment early February this year. This has cost me RM 10, 300 for 36 months of installment with two different banks. I wasn't intent to sign up so many sessions initially, because I do not have weight problem. Eventually, the staffs were so keen and started to takes turn to telling me many bad things about my body and tried to persuade me to sign up for more sessions. This is how I end up with 30 sessions of treatments!
I have been there only 3 times for treatments, of cause I did lose a bit weight on the spot which definitely water. My last visit to LWM was on 7th march-20. I stopped visiting LWM since MCO until now. Not only because they were not in business during MCO, but when LWM were back to business on April/ May, a lady name Yvonne (the branch manager, Melaka) started calling me for appointment very frequently. I understand that she was just doing her job, but this is really annoying.
During this critical period of time (Covid-19 pandemic), every time she called, very patiently I told her the same thing- "I don't feel comfortable and safe to come at this period of time; I will call you for an appointment when I wish to come". I believed she heard what I said but actually she was not listening! She kept telling me LWM has SOP……. (Good SOP can only act as prevention but will not guarantee there will be no risk of infection! ) Covid-19 had affected everyone globally; people are alert in protecting themselves the best way they can.
During the signed up LWM told me I can come for treatment any time I wish to, but till 26th October-20, this lady call me again and this time she told me that I must come for a "renew" since I have stopped visiting for 8 months, otherwise the customer has to go to KL (LWM) ! I don't understand what "Renew" is all about, and what does she mean by have to go KL!!! This had never been told during my signed up with LWM!

Since I cannot complied with what she called a "renew" at this critical moment, I told her that I wish to terminate the remaining sessions I have left (27 sessions) and to get a reimbursement, she ignored my request and ask me to reconsidered to come for the "renew"! On 9th November-20, the first day of cMCO in Melaka, she called again and this time she really pissed me off! On 10th November-20, again I request for termination, I've send her sms regarding my request, this time she just dropped me a line saying that "No you cannot, because you have start coming for treatment! What kind of nonsense is this! With this kind of service quality, isn't that consumer has the right to request for termination!!!???? I try to call her on the same day but she was not picking up my call and I did drop her sms to ask her to return my call yet she ignored it again! What kind of service is this? … Is this how LWM trained their staffs??
I don't wish to get any services provided by LWM anymore; I want to terminate whatever sessions I still have and to get my refund back.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    • Hy
      Hyehye Apr 08, 2021

      May i know if you're succeed get your refund back? I'm their new victim here.

      0 Votes

    London Weight ManagementRequest for refund due to injury

    I am a long customer of London for many years. I purchased a few packages in london mines outlet. However, I sustained a bad ankle fracture recently and will need a long time to recover fully. I would like a refund of my money. Due to my injury, it is risky for me to come to a place like london with poor lighting, steps & wet floor. I would like to stop all my treatment in london & get back at least some of my money. Hope to get a reply from you.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      London Weight ManagementService

      Hi, I'm trying to contact all the numbers from website to seeking help to cancel my package which I'm not interest due to covid situation, I'm also facing financial issues, I never use any of treatment from the package that I sign up for, I really need refund badly, hopefully someone will assist me on this, instead of giving contact numbers which not able to reach.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Sep 07, 2020

        London Weight Management — Product and services complaint - request for refund

        I am previously a London Weight Management client with signing only S$300 - S$500 packages. After a year, I...

        London Weight ManagementI would like to get my refund back.

        I joined member for last 10 years ago at Puchong IOI mall. In the beginning the consultant was good and thereafter they keep changing the consultant with different service level provider. I'm actually not satisfied and they did pursue me. Ok then and I did get a try again. But I'm still find what I hv pay for the value was not justify what I gotten.
        The consultant has been called me for few time and saying that I still hv treatment to do. I did mentioned that I don't like the service and I wanted to get my refund. Seem so many year nobody called and reply me.
        I wish the London management will take it seriously and follow up of my messages here.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          We are here to help

          • 16 years' experience in successful complaint resolution
          • Each complaint is handled individually by highly qualified experts
          • Honest and unbiased reviews
          • Last but not least, all our services are absolutely free
          Dec 10, 2019

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          London Weight Management — servicing quality is very bad

          Providing the bad service. I joined the treatment for almost ten years. The branch in ipoh has few problem...

          Jun 29, 2019

          London Weight Management — sauna steam / products

          I'm a very valued customer of London Weight Management & Dorra Sliming for more than 10 years. I've spend...

          May 26, 2019

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          London Weight Management — refund refusal

          I have initially paid only rm 8.88 under the Fave promotion for a fat burning session. firstly, I signed up...

          May 03, 2019

          London Weight Management — london weight management

          As a whole, I like it. Not bad. It's been not too long, but the process has moved on. I lost 3.7 kilos. It...

          Mar 05, 2019

          London Weight Management — staff keep disturbing me for nonsense

          A staff name Joyce from Klang outlet called me few months ago, saying that I still have treatment with LWM...

          Jan 29, 2019

          London Weight Management — the services is very poor!

          At first, someone called me for redemption of free trail. I went for it and was convinced to pay for a...

          Jan 24, 2019

          London Weight Management — lwm ioi mall puchong cheat customer for money

          I received first time free trial on 7 Aug 2015 but after treatment, they forced me to pay deposit RM200 from...

          London Weight Management — refund

          I'm a customer from London weight Woodlands branch. I've requested a refund on 16th oct 18 due to my...

          London Weight Management — the person who serve me and refund

          On 17th october 2018, i have came to lwm at ioi mall puchong, selangor, malaysia. I am the 1 who get 1 time...

          London Weight Management — birthday and special gifts

          Much time wasted due to misleading information on the advertisement. I had to travel to the outlet for...

          London Weight Management — attitude of sales consultant

          2 months ago, I go to the 1st avenue mall london weight management (lot 3-09, 3rd floor, 182, jalan magazine...

          London Weight Management — slimming packages and fat burning coffee

          I've signed up Slimming Packages with London Weight management at Nex Shopping Mall Client no. CL6087 since...

          To london weight management , — persuaded into signing a weight lost package deal.

          Date : 13 Dec 2016, Sunday. Venue : London Weight Management, De Garden Ipoh Attended By : Miss Mandy. Action...

          London Weight Management — sucker sales

          The consultants at London Weight Management are simply blood sucker. They don't bother about your...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          London Weight Management — stomach ache

          Hi All, I want to share my experiance that i was cheated by LWM as well. I really regret and cause me feel...

          IN THE NEWS

          Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
          If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
          One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
          A consumer site aimed at exposing unethical companies and business practices.
          ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
          You'll definitely get some directions on how customer service can best solve your problem.
          Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.