Weight Watchers International
reviews and complaints

Good Afternoon Weight Watchers,

Off an on over the years I have been a member of Weight Watchers and have enjoyed not only the overall program/benefits offered, but respected how well organized and efficient the representatives were in either the meetings at your locations or the at work programs.

Today (October 10th) I decided with a group of colleagues to give the At Work program here at Utica National Insurance Co in New Hartford, NY a try. What a disappointment... Not only was the leader ineffective (meeting did not start on time, but the first 15 minutes were spent on non-program related topics---germs, baggies to put materials in, etc.), but she and her associate were ill-prepared to handle the registration (it took 2 people 40 mins to register approximately 26 people). When finally got to my turn, I personally did not even receive my weight or the program materials (since they only came prepared with less than 25 copies of materials).

I was told that she would immediately return with the missing materials and it is now 2 hours later and still no materials.

Seems like Weight Watchers should be a little less focused on changing initials to entice new members and more focused on what they are delivering.

Please feel free to contact me @ [protected].

April Arch-Espigares

I went to one of your meetings in the Wirral UK, the group leader was appalling, telling the group we must make sure we are at every meeting or she'll get fired! She spent most of the talk time saying this and the rest about how she is living on takeout at the moment and is off track, not very inspiring. The group was full of gold members who ruled the roost and interjected at every point they could, (all age 70+) also another complaint I have is that I weighed 3lbs heavier on ww scales than FOUR other sets of scales I'd used the same day. Needless to say I will not be returning to ww.

I am currently a member. I wanted to sign up my daughter who is 16 years old. Because she is under 18, I was told that she could not have online access and costing only sign up for the weekly group and pay $15 each time. How does this make any sense. I am only paying $20 month with online access. Why do you even bother offering service for teens. RIP off. I think I'll cancel my membership.

I signed up for the 6 month period of the app only membership. After using the service, which was great, I decided to cancel in August, as I no longer needed the service. Before committing to anything, I researched intensely looking for a cancellation policy, as I knew that services like this often have one, and I wasn't sure I'd use the whole 6 months. After scouring for 45 minutes, I found no evidence of an actual number for a cancellation fee, nor any details on what canceling early might entail. I read the entire agreement and searched through the website with little to no information available. Only after canceling and calling their customer service line did I find out I would be billed for the rest of the 6 months and charged the cancellation fee. I am very unhappy with the transparency weight watchers has about their cancellation policy and am extremely disappointed that a service that was all around wonderful to use practices such shady business tactics. More transparency about this issue is absolutely needed. There needs to be a clear and concise outline of what happens upon early cancellation of each specific plan that is easily accessible on the website before you sign up. Truly shameful.

I signed up In April for on-line only...no support. I've been being charged 20$ a month since. I called customer service, and tell me if I'm wrong...are those robots or computers that you are using for customer service? I'll bet it is. Horrible. A horrible company. Scam. I'd like a refund for the whole amount I paid. If you look at my profile, I have not even logged in since then! I swear, I will tell everyone I know to never sign up with Weight Watchers. It's a total scam! If you want to lose weight you can do it without someone trying to take your money from you!

I agreed to register for a 6 month trial. I called to verify I was only signed up for 6 months. Company continued to charge my credit card without my authorization for additional months. When I confronted the company their response was I had to cancel before the trial was over. Never was that the case when I originally registered. This company would have kept charging me without my consent. This is FRAUD!

Dear Jessica, This is good man got from weight watchers and I'm very disappointed that I just cancel it and they're making me pay for my services this is right and professional why would you want to pay them will you just cancel your service you still have to pay for the services this is terrible and I just don't wanna pay them

Thank you for contacting Weight Watchers. My name is Wynema and I'd be happy to assist you.

Your subscription has already been set to cancel at the end of your commitment on 10/22/2018. We can re-cancel your subscription effective sooner, but you will be charged a cancellation fee of $39.95. The alternate option is to leave your cancellation as is. You will be charged $13.30 twice more, once in August and again in September. If you decide not to re-cancel, you will have access until your subscription ends on 10/22/2018. Please let us know exactly how you wish to proceed.

​Weight Watchers is committed to your success. If you have any other questions or concerns, please reply directly to this email so we can further assist you.
Best wishes on your journey. I hope you have a wonderful day.

Sincerely,
Wynema
Customer Service Associate
Weight Watchers International, Inc

Yesterday Tues June 26 I went to weigh in with a group I, dont normally go to. My normal Monday group is run by fine people. The WW group leader on duty yesterday (Melissa Waddell) was very nasty to me when I asked a few question during my Weigh in. Six months ago I had a problem with her as well, very nasty disposition.
Last evening at 9 PM a Virginia Beach Police officer served me with a Protective Order requiring me to stay 100 yards away from her. I am consulting with my atty on Monday 2 July 2018 . To see what action is required of me. This woman has no business in Weight Watchers.

TSC 30 day trial promo offered back in September 2017 for 19.99 - I ordered this and did not activate my code offer till May 16 2018. I wasn't too interested in the program and basically forgot about it till I noticed a charge on my Visa statement for 26.44 from Weight Watchers. I did not authorize this and I did not realize I was getting my self into a subscription to weight watchers. Further I did not use a VISA to pay for the promo from TSC. I contacted your customer service etc via chat and Spoke with a Sasha who did not help me and bascially gave me the impression too bad for me.. I'm not sure if she discontinured chat or we got cut off but she discontinued our conversation quickly.
So I got a Sara on my second attempt:Brenda
hi - I was chatting with a Sasha and she left chat before I could finish.. this is probably not your area - I was inquiring re my billing
credit card charges.. I would like a refund as I was unaware of further charges... I was told about the fine print contract portion of
the TSC promo but I was not aware of it.. I think she ended the chat b/c she realized I was right in feeling mislead.. I didnt even
use the service - I purchased from TSC as a 30 day promo for 19.99 and I got charged again for another month and I was unaware
of this...
09:34:04 AM
I contacted my credit card company and I contacted your accounting and I am filing a complaint.. all I want is my 26.44 back for my
now cancelled acct.
09:35:05 AM
I realize you cant do anything but I hope this info is passed on. thanks

All I want is my refund

Brenda
Subscriber Number [protected]

I am a senior citizen who has to watch my money. I find your products are very reasonably priced and they taste good also. However the last two meatloaf dinners were unappetizing. The mashed potatoes were gray, runny and tasteless. I did not try the meat because of the fear of getting ill. I will not buy the meatloaf again because I can't afford to lose the money.

I followed the directions for microwaving the mug cake. It turned out very dry. I suspect it was overbaked. My microwave is 1100 watts but I used it on 8 only which usually works for most recipes. What can I do to avoid the dryness next time? The cake is tasty and quick to make but the dryness takes away from that. Would decreasing the time or adding more water help? If I add 2 tsps of oil how much would that increase the smart points?

Hello
I do not usually do this but I felt it necessary to spare others.
I went to an at work meeting 2 years ago and there was a new leader, Christine Garcia. Seeing as she was new I cut her slack on her lack of WW knowledge and overall poor meetings.
Fast forward to May 17th Alton NH. I recently rejoined WW and went to a meeting. Christine was the leader and it was as bad, if not worse, than the meeting 2 years ago. I thought maybe with some experience she would improve but that is not the case. It was basically a group run meeting as she didn't offer much to the conversation. When she was asked a question, she talked in circles, never really answering anything. I knew many people in attendance and they too were unimpressed.
I think someone should monitor her meetings and give some needed guidance.
I do not mind spending money on myself but I should get something for it and in my opinion she is a waste of my time and money.
Thank you
Carol Llewellyn

ID # [protected]

I buy these every week at my meeting because they're so delicious they help me with my sugar craving. You only get a few bags in a box of them which is quite expensive. One of my bags was filled with burnt food... I find it very disappointing. As I'm spending so much money on the program I look forward to these little treats. I would very much like for someone to address my concern and make it right with a refund or a free box for the inconvenience.

I went to my local Weight Watchers meeting this past Saturday April 14, 2018. A mistake was made when Sherri subtracted my weight from the previous week. I brought it to her attention and she proceeded to tell me that it was an error that someone else has done back sometime in the preceding weeks. That was not the case. It was an error in her subtraction. This woman is hateful, rude, discouraging person. She was very rude to my daughter and told her that she had to have her monthly card and COULD NOT use her app on her weigh-ins. We had been told when we stated that if we wanted to load the app that we could use that every week and not have to have the card. She has been extremely rude no only to us but to other people. I have had others express their frustration to the extent that they are considering not coming back as my daughter have. She has even went so far as to knock a ladies products that she was wanting to purchase in the floor and told her she would have to do that later. I cannot believe that you would keep a person in that position who is rude to your customers, discourages them and makes them want to leave and not come back. The people working for your company are suppose to encourage and help people lose weight and this woman certainly does not fill that requirement. I do not understand why a company would keep such a person and I have learned that many people from my group have called in on her or discussed the problem with Melinda, our group leader. Several people in the group feel that she should be let go and several are considering not returning to the group as long as she is there. She either needs to be fired or she needs to be removed from a position dealing with the people there desiring to succeed on your program. She makes that very hard. I have checked my app and she did make a mistake when substracting but proceeded to blame it on someone else and tell me that I have not lost as much weight as I have but that her figures were right. I lost 2.2 pounds this week but she says I only lost 1.2 because she did not want to admit her mistake. She wrote in my book that I lost 1.2 for a total of 17.4. I know what I have lost because I have kept up with it and it was not a mistake by someone else there. You can probably look at the app and see that if you substract 152.8 from 155 you will come up with 2.2 not 1.2 for a total of 18.4 not 17.4. I would appreciate hearing back from you as I have been very successful on the program but still would like to lose more weight. The meetings are important to me and I feel that they have helped but if you continue to employ this person and force us to have to deal with her, I may not continue attending the meetings which will in turn hurt me and my success. It is ridiculous that you would let this go on after having several complaints on her. As I stated above I would appreciate hearing back from you. I attend meetings at the Poplar Bluff Church of Nazarene on Saturday mornings. My monthly pass number is# W5494695

I signed up 1 month ago Triple Play and have yet to figure out how to use the on-line program. It took 3 different attempts, then finally "get connected with a on-line chat person AFTER 1 HOUR of waiting, then never able to actually talk with anyone.
I can't find a Customer service rep to talk to, to get help to figure out how to use the program.
I have never experienced such a disappointing customer support!

I was not informed that I would be automatically charged monthly when I signed up. I signed up for 3 months only. When I called the billing dept.on 3/17/18;they said they would refund my $44.95. Today I see I was charged again on 3/19/18 another $44.95.
So, I have been charged $44.95 on 3/14/18 And another $44.95 on 3/19/18.
I am asking for a supervisor to assist with this mess...and a supervisor is not able to take my call in the billing dept.
I want $89.95 refunded to me asap...and $12.00 for bank charges...

Unethical Company.
Purchased one month for daughter, that automatically renewed.My daughter never once went on line, or went to one of the offices ( which I paid for ).
After looking at a charge statement and realizing they continued to charge me for services that were never received, I contacted them.
I explained that we never received any services, and requested a refund for 3 months of charges. I was told because of HIPPA they don't monitor if you actually use their services that they will bill you for every month ...
so they were unable to refund the money they took from me.They refunded the last month charges only, so basically took about $100 from us and gave no goods or services in return.

I called to cancel my membership because I only signed up for 3 months and they kept billing me. The first number I called as soon as I stated the reason for my call, the person on the other end said that he could no longer hear me and said that the call was ending. I found another number to call and the exact same thing happened. The woman on the other end said she could no longer hear me and the call was ending. I yelled into the phone "Can you hear me now, do NOT hang up on me!'. eventually she had to respond and I continued to state that I want to cancel my membership. She was over talking me and telling me that I need to try "A special" that they were running. I said "NO, now cancel it NOW!" Now keep in mind that I was calling from a Landline and not a cell phone. There was NO trouble hearing me. I will NEVER give them one cent of my business again. What a SCAM!

On My birthday weight watchers sent me a special offer for $89.90 for 3 months of meetings ands 3 months of online plus. I paid through a link and received a card to show at the meeting. When I went to check in at the meeting, the weight watchers rep, Carol, said the membership card I bought was not good at meetings in Tennessee. I would have to pay an additional fee in my hometown, home state or anywhere close by. Here are the problems with that:
1. Weight Watchers claims they don't have hidden fees. Lie.
2. Weight Watchers nefariously used my name, address, and birthday to target me to get me to purchase what was touted as a personal offer. If they were not the franchise who had obtained this information from me then the local company has failed to properly protect my PII.
3. Weight Watchers is discriminating against me because of where I live.

Why advertise a great support, but never keep your word and don't honor your own politics? Just like the others I fell for their ads and joined their strange club.
Once I needed their help, they were never there. Is that your great customer service that never replies? Is that what we pay our money for?
In short, I haven't bought anything because my questions weren't answered.
I only lost money and time. Don't use them