Webroot Softwarecan't get refund and don't have service

1

I ordered online and my computer went down so I asked to put it on hold till I got another then when I called to start they had me fax the credit charge of $52.52. I did that twice because she said she never got it the first time. They are giving me the run around because it has been over a week and haven't heard and now she tells me it is being processed in another dept. Never received an email to let me know what is going on. I want that money refunded.

Donna Bastyr

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