Wayfair
reviews and complaints

I placed my order for the Ulibarri L Shape Desk Order #2609338469 on 7/23/20. Your web-site indicated that the item was in stock. Other items were ordered as well over the next day or two and all have arrived. Apparently the desk is not available yet and the scheduled delivery continues to be postponed now indicating that I will be updated as of August 28, 2020. During this time, I also noticed that the price of the desk had dropped to $399. I reached out to customer service and received a follow up call from Matt who was very nice. Unfortunately, he was only ito confirm what I already knew and also said that it is not the policy of Wayfair to adjust the price once the item has been sold. I honestly question the ethics of this. I have paid a higher price for an item that it is not in stock nor available for shipment. This makes no sense. I have owned my own retail store for more than 30 years and would never handle this in such fashion (my customers would simply not do business with me anymore). I can see if I had already rec'd the item. But in this case, I haven't and I am now being told that I can not cancel the order without paying an additional fee. I am being penalized with paying a higher price for an item I don't have and will have to pay more if I cancel the order. I would hope that someone with some common sense would review this for me. I am beyond perplexed at this point.

I ordered several things from Wayfair order number 2664673819, a mailbox and an address sign for a housewarming gift. I initially ordered the mailbox at a cost of 106.00. While checking the status of the order the mailbox was reduced in price to 95.99. Mailbox was not yet delivered at that time so I called customer service on Wednesday to ensure they would credit the 10 . After an hour an agent Gina said they don't price match and I explained it was not a match from another company but there own. She said Icould return the product and repurchase at a lower cost. Since this made no sense I asked to speak with a Manager. After another hour her Manager Ryan told me the same thing. I am a big online shopper and think they should credit the 10 dollars and not inconvenience the customer with returning and waiting for another delivery. Common sense should rule not arcane policy. I loved both items and will not be returning them but they should return the 1o.00 credit.

On April 19th 2020 I ordered Laminate Flooring on the internet (Order# [protected]). It was delivered on 4/24. The Flooring was not as expected and has a production error (in my opinion). Anyway not acceptable! I complaint via internet / email and get a "Return Pickup" confirmation with detailed Return Refund instructions.
They said in this document I should "pc up everything and place it by your front door, so its ready"...
Now the flooring packages have been there since then. as we have today June 22nd those are 57 days! Several complaints via email were placed. One time a manager wrote that they will pick up it at May 29th - nothing happen! Now he wrote they will pick up it on June 25th and blame the Corona Virus for that - which is a full stupid as they still deliver daily and so could pick-up it the same way.
The value of the flooring is about $530.- which I never get refunded also! This is Embezzlement of money which was paid with a credit card and has impact to my financial possibilities and my credit score! The managers obviously don't care - which shows the mass on negative ratings on all the corners! If a 'manager' know how bad negative ratings are for business they would sit in their own car to pick up the stuff immediately personally! But those are the so called Managers!
The entire front yard was all the time under construction so that the material were in the way all the time and needs to move several times. I informed Wayfair that I do not take any responsibility about the material but as I said they didn't care!

I'm asking for immediate repayment of the total amount and immediate collection of the goods. If not done so within 24 hours I'll contact the credit card company for a Cash-Back Action!

I submitted to return these two loveseats back in the first part of April and have had emails from H. McKenzie and Kimberly Isham regarding delay of returns due to the virus situation. At the time I placed the order (in March) for these two loveseats, there was no warning that they would not be returnable. A few days after I received them, sitting on them, I felt they are not fit for living room couches. I put a review on the Wayfair site about them. They are fit for a waiting room and nothing else. To this date, there is still no resolution regarding their return. I need to either return or get rid of them so I can get another couch that is sittable and comfortable. I have a small living room and cannot get something else until I return these. I am open to a compromise out of desperation and I think you need to honor your company's customer service and quality of service and what you advertise to the nation and internationally

The office chair was advertised as genuine leather. I received it and there is no leather in this chair. I can't reach Customer Service. Called and have been on hold almost an hour. Also tricked into credit card. They said $40 off first order with a credit card. But only if you spend at least $250. That was in the fine print. Very fine print. So don't ever buy anything from Wayfair. Ever. Ever. Ever. The end.

Every month I pay my bill and exceed the minimum payment. I missed a payment of 89.03 and now I'm being charged 1200.00 in interest. I explained I live in NY my husband travels to the city every day because he's an essential construction worker. It was an oversight. I can't believe they will not wave the fee. It's outrageous. It's not as if we didn't pay our bill. This was the very first time we were late. We are living in a time where all businesses are helping their customers not adding extra burdens

Tried to place order. Didn't go through. Called customer service. Couldn't understand person . Told me someone would call me back. Man calling himself Sam with Indian accent called. His # is [protected]. He told me safest way to order was with gift card. Three times I bought eBay cards and each time he said he said something was wrong. Amount was wrong, couldn't verify location etc. I told him to cancel my order and he said he couldn't. Also told me that money wouldn't be refunded to my account. Finally told me order cancelled but still no refund. Please help

I purchased a couch june 2019 and the product/ order # is

06/24/2019 Wayfair PURCHASE - Columbus-OH - Wayfair Order#[protected]/19 1, 340.00

The sectional seat bottoms are having a fabric or structural issue. the material is bubbling. a pouch or loose fabric is appearing under each seat cushion. Two people use this couch and we are of normal weight 150 and 200 lbs. the couch shouldn't be buckling after less than 8 months. It looks terrible and I fear this will increase. Can this couch be replaced? returned or a credit be offered for the defective product.

Received advertisement from Wayfair for Patio Furniture "SALE" on "Ludowici 4 Piece Rattan Sofa Seating Group with Cushions, " cost $373.01, on 01/03/2020. DOES NOT ask which piece was I wanting or provide ability to select, at checkout. Confirmation email "QTY: 1 (Set of 4)." Arrives... Just couch?!? NOW, website show "$1, 499.99 ($375.00 per item)" - Still can't select an individual item from set - even at checkout. Call and lady says, "mess up with web listing" and "you should've know it was too cheap for set 4 - I would have!"...Wants to know if I want to now purchase the rest! If it was a mix-up, then you should have called me. Now showing the breakdown price of each item, but inability to purchase single item from group proves you knew - Where else do you list furniture sets this way w/out ability to purchase single item from it! WHAT was on SALE then, if its now regularly $375 per item! Or, how did you select the couch to send and not another of the items. Its fraud - BAIT & SWITCH, plain & simple!

DONT EVER BUY FROM THIS COMPANY.
TERRIBLE TERRIBLE PRODUCT AND SERVICE. MISSING PARTS, EMPTY BOXES. WILL NEVER EVER BUY FROM WAYFAIR AGAIN!

They charge a fortune and never deliver on their promises. Missing parts, no instructions, broken pieces, delayed delivery.

If you want to keep your hair and sanity, RUN RUN FOR YOUR LIFE! DONT USE ANY WAYFAIR COMPANY

You have a lot of nerve and its only a question of when will Wayfairs business practice be revealed. Your return shipping cost is there after a major site search. Show it upfront. Your products are of poor quality and I am not only going to stop shopping on your site and will continue to make the world aware of Wayfairs second profit center. No wonder you sell crap. You make profit up front and again on the return.

This product is unsafe. It has short rubber legs on a flat metal bottom, the rubber melted and this hot plate burned my counter. The customer service is not much better than the product. I called December 2nd and was asked to send pictures. Told on Dec 4th only 2 of the 3 pictures arrived and asked to send again. after hearing nothing further I emailed Dec 11th to say this was taking a little too long to resolve. Received a reply the same day agreeing that it was taking too long and I would get an update as soon as one was available. Emailed again Dec 23 to say this was taking way too long. In response I received a voice mail telling me wayfair did not know why the manufacturer had not gotten back to me but that wayfair was sending me a 'full refund'. On Dec 26th I received an email with an apology for the inconvenience, my counter top has a hole burned in it, and an offer of a '10% discount' off any item, good until Feb 24th? At this point I have no intention of ever ordering anything from these people again. You can always have a problem, that is not the issue. The test is in how you handle the problem and they failed this test.

I placed an order on the phone using my Wayfair credit card. I then received a email saying it was canceled later that same day. When I called the first person said they would put order through again and said it probably got flagged as possible fraud because the shipping address was different than billing. We are moving to a new house and putting in sliding barn door before we move in so I was shipping it there instead of trying to transport it down an hour and a half to our new home. I was told it shouldn't be issue. When I. Allied back to check on order I was told I had to pay by check because it would make the fraud dept feel better. I had given all my info to verify it was me too. I'm not paying by check, I have a Wayfair cc for a reason. This was most absurd thing I've ever heard. They said I can't order from them until I place order by check. Craziest thing ever.

I ordered an 8 piece double dresser as a gift for myself from my grandparents. The dresser comes and it has chipped pieces on multiple parts. Not to mentioned it came with no labels as the representative mention it was suppose to so it took us forever to identify what pieces needed to be sent to us. My 2nd shipment had chips as well but I left it alone and I was given only 30$ in store credit which I was told I could use for handyman services. I called to then put in a request for handy man service and specifically asked for my grandparents credit card to not be charged because it was gift and I would pay wig my own card. She then puts me on hold multiple asking for my card but then seeming unsure and then mentions she will charge me full price for services and then go back and deduct it because she didn't know how to do it any other way. She tells me that the earliest service is on Monday Nov11 I say I work until 4 and won't get home til 5 so it would have to be after 5pm she then "says she scheduled it for 6pm" and I get an appointment mail Saturday morning for two different handy man services one the next day on Sunday and one in January. I then call back and come to find out that the other representative charged my grandparents card for the services and book for two different pieces of furniture mind you I only have one dresser. This is then changed for Monday at 5:30 and finally got verything is going well I then leave work early to get home in time and text the handy man if anything to text me because I'll be on the train and 2 seconds later I get an email from the company saying they are sorry he couldn't make it and they couldn't find an replacement. I am beyond upset and I'll never use this company for furniture again! This is pathetic and horrible for such a known company. You guys cannot accommodate anything and I am so disappointed.

On 18th July I ordered a Rauch 2 door sliding wardrobe. Delivery date was 10th Sept.
4th September I was advised of a delay- new delivery date 23-26 Sept.
12th Sept I was advised of another delay - new delivery date 8-11 October.
I received a small refund by way of apology.

30th Sept I was advised my order had been shipped on 11th Sept for delivery on 16th Sept. Please note the date sequence!

1st October they were tracing my order and promised a resolution within 2 business days. If unable to resolve they would order a replacement or cancel if I preferred.
3 days later I'd had no response. I was extremely irritated, having spent a lot of money with nothing to show for it for over 2 months except broken promises.

7th Oct- advised they couldn't find my order ( how do you lose a wardrobe? ) so they went ahead and reordered with a delivery date of 13 Dec. I wasn't waiting 5 months for an order so rang and cancelled it. Cancellation was confirmed and I was offered 10% off another order but was not offered anything other than that by way of compensation. The order was duly refunded to my account.

8th October I placed an alternative order.
2 weeks later on 23rd October I was advised the item was not available as it couldn't be shipped to UK and should not have been live on the website.

I was offered a 15% discount off another order.

Do you really think I want to try ordering with Wayfair a third time? Even if you did have a suitable alternative item, which you don't, I do not want to put myself through more of this.
I do not want a discount - I would prefer you to supply my order when you promised to. As you are apparently unable to do this I expect an offer of compensation for the incredible frustration, annoyance and waste of over 3 months of my time.
I find it hard to believe any company can be this unprofessional and incompetent.

I do hope you will address my complaint in a positive manner as my next approach to you will be via Facebook.

On Sept 26th 2019 I placed a sample order on wood flooring and locked in a price that was advertised for $1.99 during their flooring sale.
On 27th the price changes and I was happy I locked in the price at 1.99.

On Oct 3rd I received my sample and tried to place an order. The product was no longer online and the agent could not place my order due to a glitch with the site. He extended my quote two times further through Oct. 22.
In the meantime, I received updated quotes, had confirmation on inventory with the supplier and was told one the glitch was repaired I would be able to place the order at the price I locked in.

On Oct. 17th I was told the issue was fixed but they could not honor my price because it was displayed online incorrectly. Throughout the weeks I waited to place the order I spent money to install the wood floor I was planning on receiving. They decided their margin was too low to honor my price. Three weeks after I locked it in on my first price quote. Don't you think I should have at least been notified sooner? I'm now loosing over 13k in demolition of a floor, new underlayment, new cabinets to match and one month out on rent.
I would have floated a vinyl floor over the old wood had I known.

You should now send me the flooring for free considering my losses and headache!

It was started from when My fiance ordered furniture to our house. He put my name as recipient and his name and a different billing address for the credit card info. They canceled the first time because there was inconsistency in credit card used and name of person who gets the furniture.

They kept canceling my orders after that and asked me to call them for it. I called and they said I had to send a check for them to proceed with the order. They need to keep the check for 15 days and wait until then to reevaluate if they can send order to me. It could take more than a month for me to get my order. I verified with them all the info they need for the credit card I used to order and they still want me to pay by check. I have to reorder every time. What world we in right now to use check to pay for online order?

They canceled my order three times total. One order came with missing parts and other orders were delayed many times. They did not issue refund on the ordered they canceled when I talked to them. I called again and they said I had to call my bank to dispute the charge. So inconvenient.

They said they had the right to cancel customers' orders and request customers to pay by check. Really bad customer service. Never be able to solve problem whenever I called.

I will never order from Wayfair again for the poor customer service and stupid system that kept canceling my orders.