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Waste Management [WM]

Waste Management [WM] review: Billing increase

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12:08 am EDT
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After 10 years of being a senior customer I've been paying 15-17 dollars average every 3 months. I understand that there was a increase 1st of January 2026. But to my surprise I received the invoice 3 months later in March with the increase. I thought if was a clerical error, I was wrong. Now they want me to pay a prorated fee of $18.00, January to March in addition of $70.00 for the 3 month service, plus taxes totaling $99.00. How wrong is this. So I decided to cancel my service and deal with my 1 shopping bag of trash a week and dump it at my friends bodyshop dumpster.

Recommendation: Find another company to use.

Waste Management [WM] response
Mar 18, 2026 9:49 am EDT
Waste Management [WM] customer support contacts
Phone numbers
Address

800 Capitol, Ste 3000, Houston, TX, 77002, US

Website

www.wm.com

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Hi, thank you for your review. We work hard to offer the best service at the best possible rate. We are sorry to hear we fell short of your expectations, causing you to cancel. We appreciate your feedback.
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  1. Waste Management [WM] Contacts

  2. Waste Management [WM] phone numbers
    Click up if you have successfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number 1 1 users reported that they have successfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number Click down if you have unsuccessfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number 4 4 users reported that they have UNsuccessfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number
  3. Waste Management [WM] emails
  4. Waste Management [WM] address
    800 Capitol, Ste 3000, Houston, Texas, 77002, United States
  5. Waste Management [WM] social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 29, 2026