Walmart review: Still no refund

I bought a massage recliner on Dec, 3rd, 2025. It died 10 days after purchase. walmart told me it would be picked up within 5 days. 8 days later I called again.
Same story we'll pick it up within 5 days. We played this game for 5 more weeks. Then they said they had a contract with a freight company and I would hear from them within a week. two weeks later I call and Walmart said I would hear from them this week. I'm still waiting for that call.
I went to my local Walmart. The customer service team leader told me I could return it at "her" store. The next day I loaded it in my truck and took it to Walmart. I went into the store and talked to the team leader and she told me all she had to do was make a call to "Corporate". Corporate told her she could not take the return.

I bought an extended 3 year warranty, but that doesn't start until 1 year after purchase. The first year it it under warranty with the manufacturer who won't answer their phone or return a call.
I call walmart customer service every so often and get the same answer "I'm really sorry, but I can't help you."

10 months of aggravation for a $700 recliner that quit working in 10 days!