Walmart review: Return policy

I received two Shop-Vac 10 Gallon 4.5 Peak HP Contractor Series Wet Dry Vac. One delivered from Walmart to my home and the other shipped direct from the supplier to my home.

On March 13 I was told by customer service that they would both be picked up by Fed Ex on March 18. That did not happen. A day or two after I got home from the hospital (March 22) I called customer service to find out why they were not picked up.

I kept getting told because it "was outside their window" I could not return them. I told them that I was doing the best I could as I was in the hospital during the time they should have been returned. Just got told it was outside their window. I still don't know what their window is and the Shop Vacs are still here in my living room.