The complaint has been investigated and
resolved to the customer's satisfactionResolved Walmart Money Card — verification process
resolved to the customer's satisfaction
I purchased a walmart moneycard week of June 24 for my daughter to use while I am underway. I originally set the card up in her name and the system told me she had to be 18, so I put it in my name. And set up a direct deposit (allotment) to the card. The verification process questions asked me questions about my ex- in-laws whom I had not communicated with in over 20 yrs. So, since I did not know the information that the questions ask, I answered them honestly and selected not known or whatever the last choice for the 3 questions where. Then on July 5, I purchased a monypak card and tried to load the moneycard and it had me call a representative. They told me that I was not verifiable, my card is placed on hold to exhaust my balance, and that I am banned from every purchasing a walmart moneycard. I explained to the representative that the questions that where asked did not pertain to me and that the questions where unjust, I have not communicated with my ex-in-laws in over 20 years. She told me that the questions come from a data bank and that they ask questions related to people in my family. So heads up to those of us who are divorced and still caring your spouse last name!!! In a since we have to keep in touch with our ex-in-laws so that you can be verified to get a prepaid card!!!
Walmart needs to update their system!! Because this is ridiculous!! Now I have to cancel the allotment, and get her another card from ANOTHER BUSINESS, so that she will have the funds she needs while I am underway!!! In short WALMART MONEYCARDS VERIFCATION SYSTEM IS OUTDATED AND NEEDS SOME WORK DONE TO IT!!!