Menu
Register
Write a review File a complaint
Walmart Customer Service Phone, Email, Contacts

Walmart
Reviews and Complaints

Walmart's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
walmart.com

Learn how the rating is calculated

4.0 66 Reviews 2752 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Walmart Complaints 2752

ComplaintsBoard
L
6:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart bathroom supplies

i always buy great value paper towels and tissue paper . i went to wal mart and bought my things got home opened the tissue paper to find it is not what i usualy get it was thin and not soft and if i had not opended it i would take it back and never buy it again this is awful toilet paper you have lost a very good customer ill buy charmin or something else i have paid 8.00 for this junk and im gonna have to use it till next mo. i live on a fixed income and cant afford to buy again till next mo. im very upset. oooo im so mad about this stuff ill post it on face book and every where i can to let people know not to buy this crap

Read full review of Walmart and 2 comments
Hide full review
2 comments
Add a comment
T
T
TIm Hagedorn
US
Nov 19, 2018 9:23 am EST

The Light only lasted about a year. The light goes very dim after being on for about and 2 hours. Very expensive light bulb for only lasting 1 year!

T
T
Trina Gonzalez
Benton, US
Oct 28, 2018 1:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I opened a can of chunk chicken breast and there was bones in it

View 0 more photos
ComplaintsBoard
D
1:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart racism

I unfortunately work there and I hate it! I witnessed another racism incident against a black shopper on 9/29/12, when he had politely asked a female associate (Liz) a reasonable question, she had loss prevention kick the man out of the store- FOR NO REASON! Liz is a lousy white wal-mart employee, who has attitude problems, and she just hates men.. The loss prevention guy, is a lousy employee too (he was fired at an Aiken Wal-mart, for allowing robberies to carry on!).. Thats how stupid WAL-MART is, they mainly keep the crappy associatesemployed & screw with the good customers & employees!
Beware: THE CITY OF N. AUGUSTA- has a long & current history of enforcing racist policies of "segregation", framing/falsely arresting blacks (esp. black men) & modern civil rights activists, police brutality, political/government corruption, and constantly giving black citizens -"Trespass" notices, to harass black customers, who do business with racist companies (like Wal-mart)..

Read full review of Walmart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
jim collen
Aurora, US
Oct 02, 2012 2:49 pm EDT

I too worked at a large box store. Not Wal mart however.
I noticed that those who advanced were first caught stealing. The assistant store manager was promoted to store manager after he was caught loading up his truck after hours at the loading dock. The manager over division 3 in households was promoted to assistant manager of the store after he was caught stealing electronic equipment. It was odd that the manager of credit always had large sums of money he just spread around. Until he was busted for pocketing any cash payment and not giving receipt. It was by a customer who caught him and he was unable to get out of the charges. The bookkeeper wore mink and drove a custom car. Caught stealing an average of $100.00 per drawer from the registers at night. Only after she left and an audit was pulled. They let her get away with it as she quit before she was caught.

I could not find anything large enough to steal so I could become president of he company. So I left.
The whole experience was very eye opening for me.

ComplaintsBoard
C
5:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart poor service

I took my old (79) Chevy 1/2 ton pick up to walmart tire center to get 4 new tires on it----the individual there refused because he said that the 235/75x15 tires were over size and they wouldn't put them on------ I was a mechanic for 30 years and if you call a tire store --90% are going to price out 235 as a replacement tire---unfortunately we have a bunch of lazy AND stupid people here at walmart--admittedly it was 5 PM so they would have had to work a little faster than normal--anything done there takes 2 to 3 hours. I guess Walmart can kiss off $400 in sales--it must be nice to be able to pick and choose what you want to sell and when--guess I will be just one more customer to quit shopping there--the quality and variety in the grocery part is really debatable and the prices are not always lower--everything else is made in China --I will be only to glad to shop places that want your business and offer goods made some where besides China !

Read full review of Walmart and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
catindabag
clarksville, US
Sep 27, 2012 12:18 pm EDT

Whats funny is that I didn't even read past the first sentence of your complaint and knew KNEW KNEW you werre gonna say you were a mechanic. That's what every old man comes in there and says. If you "were" one then you would have more respect for other mechanics. But no you don't. Go buy your own stuff and do it yourself if you are so AWESOME as a mechanic. Go buy a tire mounting machine, lift, and a balancer. It's not that they are lazy, but you have to think how many money hungry people are out there who want free stuff and want to get a big lawsuit out of walmart. Which both ruin our bounses. If people like you would stop complaining and wanting employees to lose money out of everyones paycheck they would do it. I know you didnt think of anything like that Did you and go ahead talk bad to everyone who comments on your post be an old guy acting 5 cause you know before you read this you were going to. lol PLUS YOU KNOW YOU WILL GOING BACK TO WALMART FOREVER DONT LIE TO EVERYONE AND YOURSELF. It's childish. Grow up.

little running beer
little running beer
Mojave Desert, US
Sep 25, 2012 5:55 pm EDT

Brenda is right.

ComplaintsBoard
J
9:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart constantly abusing customers & racism

Wal-Mart's Constant incompetent way of doing business & harassing black customers prompts racism claims - CNN Wal-Mart - 260 Bobby Jones Expressway Augusta Georgia GA 30907: Of all the Augusta Branches, this one is at the top of the list for Cumsumer Complaints, and lawsuits for racial discrimination against black employees & customers (esp. men).. Lately the Wal-mart branch was charged in another civil suit for falsely accusing a black male for shoplifting, when he was only browsing around the store looking for something to buy. Another case involves a man who slipped & fell inside the store, because no wal-mart employees cleaned up a water spill on the floor, the man sued wa-mart last year, and the company is still fighting his accident claim, and avoiding responsiblitiy- even when employees on the day of the accident admitted fault! African-Americans should stop shopping at these Wal-mart Department stores, then maybe the company will officially change their racist business policies..

Read full review of Walmart
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
4:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart fraud

Dropped off a prescription at Wal-Mart. Went back the next day. The man in front of me was told to go talk to 'someone' because there was a problem with his insurance. The cashier tells me the same thing. So I go talk to someone at the drop off counter and they inform me that I have no insurance. Hmmmm. I've had the same insurance for 12yrs. I tell him so. He looks at my card and says no, I haven't had coverage for 2yrs. So he then calls the number on my card to verify. I wait. Thinking, well its 6pm at night, I know they are closed but maybe there is a special "after hours" phone number for pharmacies. He talks to someone for 2 minutes then gets off the phone and says, "they said you are not covered." I leave furious, having to wait until the next morning to call my insurance. I call them first thing and explain the situation. My insurance says I AM covered and there shouldn't have been any problem. I asked my insurance why he was told on the phone I did not have coverage. He said, "let me check the phone log." He then tells me there is no record of a phone call. Then I tell him it was at 6pm so its was probably on the after hours phone line. My insurance tells me, "there is no special phone line, there is nobody here after 5pm." WHAT! SO WHO THE HECK WAS HE TALKING TO?
Come to think of it I don't remember him ever giving my insurance ID# and so there is NO WAY he could have been looking at my record.
FRAUD-- FRAUD --FRAUD
Went to Walgreens and filled my prescription NO PROBLEM!

Read full review of Walmart and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
Why The Long Faces
Why The Long Faces
US
Mar 06, 2013 6:22 pm EST

And if you had ever filled there before and had the same insurance for 12 years, he WAS looking at your record. You get a NEW card EVERY YEAR. New cards have NEW numbers, BIN, PCN, ID, and date codes. IF he had an OLD card then it WOULD show not covered when he ran it. And YES, unless you have a mom and pop insurance, there is ALWAYS an after 5 phone answered. ALWAYS.

I am a pharmacy tech and I work the close shift, and I have ALWAYS been able to get someone on the line after 5 PM. ALWAYS.

Y
Y
youwillsurvive
Jasper, US
Feb 28, 2013 7:08 pm EST

Customers like you are the very reason I left retail pharmacy. No matter what you do, no matter what you say, there will be absolutely no resolution in your eyes until you get to show your behind to some poor soul behind the counter. My question: why didn't YOU call the insurance company when you left the first time, especially since you suspected that nobody was there. Why not find out for yourself? Unless you have some off the wall insurance, chance are that there is a customer service line that IS open. After all, there are 24 hour entities such as hospitals, clinics, and round-the-clock pharmacies that require assistance after hours. Watch out how you act in pharmacies. We do put notes in to warn fellow co-workers of problem customers such as yourself.

J
J
JOR3
Hartford, US
Sep 19, 2012 8:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Can you share the WalMart location?

ComplaintsBoard
R
12:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart service

My family has been customers of wal mart in Burleson, tx since the opening in the 80's...the new super center was a great welcome, but in the last several years we have had nothing but problems trying to get our script filled with good (even nice )...we are sick of it... My mother (69), father (73), and myself went into wal mart in burleson tx on sat. 9/15/2012 at about 1:15 pm, turned in a scrip to be filled -diabetes meds, needles and blood strips, and my mom told the girl that she had gotten a new meter that the needles are different, we even showed the girl the meter and the type needles it used, she put something in the computer and the girl said it would be an hour...ok we went ahead and did our shopping while we waited...we went to check to see if the scrips were ready before we checked out at about 2:30 pm, still not ready. We checked out, loaded our groceries in the car, went back in to check on our scrip refill, still not ready, we waited untill after 4:00pm and had to raise a stink to get it then, there were 3 other customers who had been waiting as long as we had, they were very mad as well. When we finally got to the car and the needles were the wrong ones even after we had told the girl we dropped our script off with that we had a new meter...there was only one checker in the pharmacy and not one person even the pharmacist said they were sorry for the wait...i have already moved my scrips to CVS and i told everyone there that day how great CVS is, they called me when my scrip was ready..i never have to wait in line and everyone is friendly and doesn't act like we are putting them out! The sad thing is i work for wal mart.

Read full review of Walmart
Hide full review
ComplaintsBoard
R
10:18 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart assaulting customers & discrimination

This crappy Wal-mart branch, a.k.a "The Ghetto Walmart", this store sure lives up to their image, managers allowing employees to verbally abuse &/ or assault customers (mostly men & african-americans) for unfair reasons and discrimination, safety hazards are often permitted, wrongful job terminations based on race are practiced, no disciplinary actions are forced upon negligent/horrible employees, and the main people who shoplift from the store, are usually -THE EMPLOYEES! Not to mention, very poor customer service (employees refusing to bag merchandise puchased by customers!) If you want your feeling hurt, go shop at the Wal-mart near deans bridge rd Augusta GA-

Read full review of Walmart
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
12:59 am EDT

Walmart slave labor in china

Was watching TV at 3 am...On the current channel about how Walmart treats factory workers in China and South America...In China they make 17 dollars a day and have money taken out of there paycheck for rent and electric..They don't even have enough money left to buy a toothbrush...And in South America it is just as bad...And our government lets Walmart do this...It is just the worst thing I have ever seen...People should not shop at Walmart anymore...They also have no A/C in the factory's...The workers drip sweat from 7:30 am until 9 at night...They showed a toy car they make for Walmart and it cost them 18 cents to make and Walmart sells it for $14.95 in the USA...So when you shop at Walmart think of this..You are supporting slave labor...This company should be shut down for supporting these kind of working conditions...

Read full review of Walmart and 1 comment
Hide full review
1 comment
Add a comment
T
T
TheWayItIs
US
Sep 16, 2012 7:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

"Our gov't let Walmart do this."

Uh, it's called private enterprise and we operate in a capitalistic system. If you didn't use any products made in China, your house might be bare, you might be cut off from communicating to the world and you might not have any clothes.

This is a classic example of why we shouldn't let half the population vote until they prove they are functionally literate.

ComplaintsBoard
M
1:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart empty shelves and rude employees

The cashiers are starting to be rude and ugly to customers. Plus the shelves are always out of certain items that you are shopping for! If the manager would get up off his butt he would be able to walk the grocery aisles and see for himself the empty shelves. This has nothing to do with the hurricanine that just passed either. This has been like this for over 6-7 months. There are a few cashiers that know how to be nice to the customers but there are many that are just down right rude and ugly. I think a class on manners should be taught to many of these people. Most of the ones that are rude are the women. One certain one has been there for years and she has been rude to people for years! Issabel I think I saw on her name tag today. She was so rude to my husband today that he went off on her. I was told they tell you they will call them in and write them up but nothing is ever done. She has been reported before because I know 3 people that had had dealing with her in the past. Plain and simple she is rude and ugly. I do not think she realizes with out customers she would have no job. I rather travel 20-25 miles to go to another walmart than the one right here in my town! When ever we go to the 2 walmarts in houma, la. Their shelves are always stocked with merchantize and the cashiers always talks to you and tells you thank you. Thibodaux, nope never happens! I personally think the cashiers know they can act like that and nothing will be done to them so that is why they continue to do it. Than the new ones comes in and sees the older ones act rude to the customers so they start doing it to! I do not need wal mart, walmart needs us customers to keep their stores open!
You can call my husband at his office at [protected] from 7am -2pm mon day - friday. Leave a message and a number and he will call you back as soon as he is in his office! Thank you!

Read full review of Walmart and 3 comments
Hide full review
3 comments
Add a comment
T
T
Tigerjo35
Thibodaux, US
Aug 05, 2013 8:56 pm EDT

It's obvious you're affiliated with Walmart and that's great, but the bottom line is; Walmart has lost touch with its focus on customer service, I. e. "management failure"! I for one rather pay a few penny's extra to have buggies available and adequate cashiers, not to mention someone to bag my groceries! And in most cases, I do avoid this establishment like the plague, BECAUSE their shelves are constantly empty! You won't find this situation at a place like Rouses or Winn Dixie!

T
T
Tigerjo35
Thibodaux, US
Aug 05, 2013 8:05 am EDT

Thibodaux Walmart issues continue! I visited the store last night and; 1) there were no carts in the store (the parking lot was littered with them), 2) they were out of the fuses i needed for my truck, and 3) the check out lines were the worse i've ever seen (non-hurricane) in any store. One customer could be heard yelling out loud "is there anyone working in jewerly today!" ... This is a typical management FAILURE, yet Walmart refuses to deal with it! ...I avoid Walmart at all cost!

Y
Y
1yrfreefromwalmart
Galliano, US
Nov 18, 2012 11:31 am EST

I agree with you wholeheartedly. Believe it or not the Walmart in Galliano is even worse than Thibodaux's. Probably because one of the CoManagers (Joleen) used to work in the Thib store. Good luck getting stuff in stock that will never happen because unrealistic goals are set by management and associates are not allotted time to place orders because their automated replenishment system should be doing that. With much else at Walmart, it is faulty and would require human intervention. As far as associate attitude, as a former associate I can empathize with this associates. One can only be subjected to so much brow-beating, demoralizing disrespect and still put on a smiley face. I know in theory these people work in customer service and are expected to rise above and not let this effect their customer experience, but the constant intimidation and abuse has ruined these once pleasant people. I know first hand of troubled marriages, mental breakdowns, and radical personality changes that are a direct result of Walmart's mistreatment of associates.

ComplaintsBoard
A
6:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart racial discrimination & poor customer service

More Racism at Wal-Mart, This Time Over P.A. System: Wal-Mart officials scrambled to apologize yesterday for an ugly incident that occurred at one of their Aiken County stores on Sunday. Shoppers were shocked when an unidentified male voice was heard over the store's P.A. system, "calmly" giving the following announcement: "Attention, Wal-Mart customers: All black people, leave the store now." According to the AP, a manager quickly apologized for the remark, and it's still unclear whether a "rogue patron" or an employee made the announcement. But naturally, customers were a tad offended:

"I want to know why such statements are being made, because it flies in the face of what we teach our children about tolerance for all, " said Sheila Ellington, who was with a friend in the store, which is located in Aiken, SC. "If this was meant to be a prank, there's only one person laughing, and it's not either one of us."
On the other hand, Bill Mitchell, a former Walmart employee, told the AP that "as a black man, I've heard worse things." Wal-Mart brass says they're investigating to determine how this happened, and issued a statement saying, "We are just as appalled by this incident as our customers. Whoever did this is just wrong and acted in an inappropriate manner. Clearly, this is completely unacceptable to us and to our customers."

In February 2009, Wal-Mart paid $17.5 million to settle a class action lawsuit brought by truck drivers who accused the company of racial discrimination. And the U.S. Equal Employment Opportunity Commission also sued the company last year, because Hispanic employees at a Sam's Club subsidiary in Augusta, GA., claimed they were on the receiving end of racist insults from other "associates." All this comes as Wal-Mart has been mistreating customers, by very poor customer service; not bagging customers goods after they've spent lots of money at there stores, and sometimes- falsely attacking (assaulting & accusing) black shoppers of shoplifting!?!

According to an article in Crain's last August, "The retailer is likely to focus on poor neighborhoods where there is a pent-up demand for jobs and supermarkets." "Wal-Mart will look for support among communities of lower-income consumers who are eager to have them in the city, " said Kathryn Wylde, "We need jobs, and quality customer service for our money! Not Harassment, abuse, and discrimination of any kind!"

Read full review of Walmart
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
6:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart lack of management

I have never seen such poor management. Last night (and several other times) my wife and I went to your Roxboro store. You first lack the needed personnel, plus, ev ery chash register on one end was open and none at all on the other end leaving no means of theft control. Plus there was no door greeter at the door. That is an open invitation to shoplifters. Also, there is no consistency in product supply. You can never find many of the same items twice. Your management is costing you MILLIONS. I work as chaplain for the local police department and know how many times people walk out with multiple HD TV's and other items. Someone needs to wale up and get some decent management in this store.

Read full review of Walmart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
N
N
Nathan James
Aiken, US
Aug 31, 2012 6:52 am EDT

More Racism at Wal-Mart, This Time Over P.A. System: Wal-Mart officials scrambled to apologize yesterday for an ugly incident that occurred at one of their Aiken County stores on Sunday. Shoppers were shocked when an unidentified male voice was heard over the store's P.A. system, "calmly" giving the following announcement: "Attention, Wal-Mart customers: All black people, leave the store now." According to the AP, a manager quickly apologized for the remark, and it's still unclear whether a "rogue patron" or an employee made the announcement. But naturally, customers were a tad offended:

"I want to know why such statements are being made, because it flies in the face of what we teach our children about tolerance for all, " said Sheila Ellington, who was with a friend in the store, which is located in Aiken, SC. "If this was meant to be a prank, there's only one person laughing, and it's not either one of us."
On the other hand, Bill Mitchell, a former Walmart employee, told the AP that "as a black man, I've heard worse things." Wal-Mart brass says they're investigating to determine how this happened, and issued a statement saying, "We are just as appalled by this incident as our customers. Whoever did this is just wrong and acted in an inappropriate manner. Clearly, this is completely unacceptable to us and to our customers."

In February 2009, Wal-Mart paid $17.5 million to settle a class action lawsuit brought by truck drivers who accused the company of racial discrimination. And the U.S. Equal Employment Opportunity Commission also sued the company last year, because Hispanic employees at a Sam's Club subsidiary in Augusta, GA., claimed they were on the receiving end of racist insults from other "associates." All this comes as Wal-Mart has been mistreating customers, by very poor customer service; not bagging customers goods after they've spent lots of money at there stores, and sometimes- falsely attacking (assaulting & accusing) black shoppers of shoplifting!?!

According to an article in Crain's last August, "The retailer is likely to focus on poor neighborhoods where there is a pent-up demand for jobs and supermarkets." "Wal-Mart will look for support among communities of lower-income consumers who are eager to have them in the city, " said Kathryn Wylde, "We need jobs, and quality customer service for our money! Not Harassment, abuse, and discrimination of any kind!"

ComplaintsBoard
M
1:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart over charging

At this point, I despise Walmart.
It started with the cashier who had a rotten disposition because she really isn't a cashier, she is a floor worker who was called up to ring because the store was busy. Not my issue or problem, you still have a job to do. I had to ask her 4 times if she was opened because she had some headphones in her ear. She was supposed to have turned her light on but did not do so until half way through ringing out my order. Which was the other issue.
I was purchasing toddler underpants. The bar code, ending in 4339, on the shelf stated the price was $5.24, yet it rang up as $6.97. I told the cashier the price was ringing in wrong so she tried to void it. Instead of voiding the toddler underpants, she voided a ruler and then added the toddler underpants a third time! It took her five minutes before she called someone over to help void the transaction and by then the fitting department, whom she called for a price check, still had not come up. So I ended up getting the information by walking back to the children's department myself!
I pulled the ticket from the shelf to prove the price. When I told the manager they may want to correct this, the manager said, " that's too bad but they really are ringing up the correct price, it's just that someone did not get back there to change the price." Really? The fact that the manager said that's too bad really got me. Too bad for who, me, I don't think so because as long as the shelf price says one thing, that is the price I will be paying.
I thought things were corrected but i was wrong. When all was said at the register I thought the total was too much for what I was buying. i went to my car, took out the receipt and totaled the receipt and what do you know? They did not void out two of the incorrect toddler prices! I was over charged by $14.50! Mind you, I had a 5 month old with me who had been screaming and a 3 yr old getting antsy and I had already put them in the car to go home. I had to be inconvenienced to go back into the store to get my money back and now I have to wait for the refund to go back on my card. I told the lady at customer service i was not happy about any of this and I wanted the number to corporate and the name of the cashier. Funny, they all walk around with a name tag and yet the customer service lady said they were not allowed to give out employee names! Go figure.
I have not yet called corporate but I will and honestly, anything less than a $100 gift card is a waste of my time. I have saved a copy of the receipt as proof of their screw up but I really don't see corporate doing anything about this. There are so many issues that need to be addressed..the cashiers attitude, the incorrect price ringing up, training the cashier on how to properly void a transaction, not letting the customer walk out of the store dissatisfied...did I miss anything?
It is very sad that a corporation like this could allow this and seems I am not the only one complaining about their way of doing business.

Read full review of Walmart
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
8:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart irate customer

It is absolutely ridiculous that they close all of their lanes about 10:00 p.m. except for maybe 2-3 lanes. If they want to cut the amount of lanes they have open then it should be after midnight or 1:00 a.m.. They make enough money to pay employees a few extra bucks to keep the lanes open a few hours later.

Read full review of Walmart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
Timmy C
West Palm Beach, US
Jun 17, 2013 12:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Most of the employees are day shift they leave at 10pm or 11pm (I myself am a day shift employee here (I work in the Lawn & Garden Section) but do work at the front registers at times. I am sorry u r unhappy, next time come to the Lawn & Garden section and check out there I work 3pm-10pm My name is Timmy I promise u fast, friendly and helpful service with a smile!

ComplaintsBoard
M
12:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart lied and put my nephew in danger.

While shopping with my nine year old nephew in the Springdale Arkansas store my nephew got lost. I informed the greeter and she went and paged a thing called a code Adam, and gave a description of my nephew. This is very dangerous, as now all the child molesters in the store know that there is a nine year old boy lost in the store and what he looks like. When I complained to the store manager about this they informed me that my nephew was perfectly safe and that they lock all the doors and don't let anyone in or out of the store until the child is found and they won't give the child to anyone except the person who reported the child lost. They won't even give the child to the spouse. They told me that this was a company wide policy. I know that this is a lie since my husband works at home office. They are just using an excuse to get out of trouble of putting my nephew in danger. I will be informing him of this illegal and dangerous practice and the lies that the greeter has told me. This "policy" just allows anyone, a child molester or a kidnapper to know a child is unattended and they can quickly kidnap the child. Also not giving the child to the spouse is just wrong, they are also the parent of the child. I will be telling my husband about this dangerous incident and have this greeter fired. If anything happened to my nephew due to this greeter's negligence I would sue and my husband would not have to work with you boneheads anymore. The worst off is my sister is blaming me for not watching my nephew properly when he took off in the first place, and when your greeter did not handle a lost child report well and put my nephew in danger.

Read full review of Walmart and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
little running beer
little running beer
Mojave Desert, US
Jan 06, 2013 1:00 am EST

watch your own damn kids

D
D
DSgamby
Thunder Bay, CA
Aug 22, 2012 12:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

What exactly did you want Walmart to do when you tell them that you lost your nephew?

What did your janitor husband tell you what the policy is for a lost child?

You put your nephew in danger by not paying attention and following him.

ComplaintsBoard
S
12:05 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart walmart money card

Warning! If you never want to see your paycheck money, put it on a walmart money card or lord forbid on direct deposit. You will never see any of your paycheck money in cash…
Ever again! I had a walmart money card for a couple of years and used it sporadically and it worked okay. Recently when my bank started charging alot of fees and held my auto deposits over the weekend I started my direct deposit going on the walmart money card. Suddenly there are 2 unknown online charges on my card, the robot-like asian customer service people could not answer my questions because it was not on their script, they could not tell me where the charges came from and they would not forward me to an american supervisor and refused to send me to the survey they offer at the end of the call and then disconnected my call. They said they could not tell me who made the first charge and could not block it (It was still pending). I purchased another card to move my paycheck money into until I could get my direct deposit stopped. I paid $ 3 to open it and I received the permanent card yesterday and I received another ‘monthly’ fee when I have only had the card 10 days. I called to dispute that and they did remove that second fee however… they get you coming and going on fees unless it is an automatic deposit and then that is when your nightmare begins.! Your paycheck is automatically deposited and you expect to get some cash, right? Dream on! They have policies that restrict you from getting any of your hard earned money in cash! These people running the “walmart money card show” that ‘now have your cash’ are non-americans, probably chinese because customer support is somewhere in asia and they are using our funds to support them, because they certainly are not letting us have our money after we have made our deposit.in order to use the money I had on my one compromised card, I had to make an online purchase (Even though the unauthorized charge was from an online purchase), I did that and had the card closed. However when the second unauthorized purchase credited me back (After I called them and said it was unauthorized) I can’t get that money and walmart money card refuses to transfer it to my new card I bought because of the unauthorized charges. They said they had to send me a check for the balance…checks in the mail…yea right, we will see if that happens. After I had my auto-deposit transferred to my replacement card, I went to get a money order for my house payment and some cash. Customer service said they could do the money order but I could not access my payroll deposit and get cash, as it is against their policy.

After all this, my direct deposit finally ended and I had a balance of $24.25 on my card, I wanted nothing more than to clear that balance and close that card. Guess what? I could not! I went to walmart and tried to make a purchase of $44 and tried to use the $24.25 balance against that as a debit and it would not take it, denied. I tried to use it as a credit and it wouldn’t take it, denied. I went to customer service to see if they could make it happen, they could not, denied, even though the available balance said $24.25. They could not give me cash back, denied, they couldn’t run it as a debit or a credit even though they clearly had printed notice that I had $24.25 available. I called the asian customer service from their phone in customer service and after being told by the non-american I had a temporary card, as it said on their script (Which I did not, they obviously did not know what I was talking about (They are chinese after all), to which I asked for an american supervisor, I was left on hold for 15 minutes until they hung up. I wanted to call back but the walmart customer service desk said they could not tie up their only phone line with my calls to the walmart money cards customer service and stated they have no control over any of that because they are not affiliated with them in any way, had nothing to do with the walmart money card people and made many apologies to that effect. The only way I was able to spend the $24.25 of my last payroll deposit was to pay it online against a utility bill, which I did and so far they have not denied it. I don’t know anyone that needs that much hassle to get access to their paycheck!

Walmart is using the american public’s direct deposits to subsidize whatever support they are giving to china. Your deposit on a walmart money card is going to foreigners to use to collect the interest and make investments from, with our hard earned money, overseas!..
Walmart is un-american for allowing that to happen! They don’t even support their widely advertised money cards and direct deposits. Their customer service people, when pushed, say they have nothing to do with the walmart money cards. Your deposits are going directly into who knows who’s bank and you will never see them again. Plus the cards don’t work everywhere, try buying gas at midnight at maverick…it ain’t going to happen with this walmart money card. It’s a pain and could be life threatening in the dead of a wyoming winter night with no gas to get you home!

All americans beware of walmart money cards. Walmart is undermining the financial stability of america with these actions and should be stopped. (This coming from a 12 yr walmart supporter… (When you move from the city to rural wyoming, driving 60 miles to walmart is the only place you can get groceries, home improvement, auto supplies and kids clothes all at once).

Read full review of Walmart and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
R
R
Rick3000
Los Angeles, US
Jan 11, 2015 10:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I got my temporary pre-paid Walmart Moneycard from Walmart and I have had several issues with their service. First, they put a hold on my "temporary" account (only a few days after I opened it) with my funds in my account because they assumed there was fraud of some sort on my account, so I could not access my funds until I faxed them a copy of my social security card and driver license. I personally did not experience "anything" that would have given them the assumption there was suspicious activity with my account. Second, it took almost 2 months to receive my permanent card in the mail. The first time they said they sent it but I never received it. I called them and they said they would send out another one, which they never did. It took three phone calls to finally get them to mail out my permanent card. In the meantime, they blocked my account until I received my permanent card in the mail and I activated it. For the inconvenience they issued me two monthly service fees credit of $3 ($6 total). Third, it is literally impossible to reach a live operator on the phone if your card is on a block. You are required to enter your card number or social security number to speak to somebody and if your account has a block on it, their system automatically hangs the phone up on you. It's almost impossible to speak to a live operator because I have tried every option in their system. Beware.

M
M
Mimitheshopper
Escondido, US
Sep 20, 2011 5:05 am EDT

I purchased a Walmart money card to set up automatic payments for a few bills I have. I decided to no longer put my automated bills on my credit card due to a couple of companies charging my account at any given moment. After reading how "easy" it is to reload the card and to get one I figured this would be the best way to go about it. So I loaded a card for $125.oo and when I call to activate it they ask me for ALL my personal information including my SOCIAL. I don't understand the need of a social if the card states it does not run your credit. Now I'm stuck with a gift card of $125.oo that I cannot use for the initial purpuse that I got it for, and paid a $3.00 activation fee which Walmart gets to keep. $3.OO is not a lot at all but imagine how many people do this. That is how they make their money. I'm BEYOND upset.

C
C
Charlie5150
Palm Harbor, US
Aug 22, 2013 6:17 pm EDT

I have had problems with them from day one, they charge you 25 cents for every purchase, and when I had a dispute cause the energy company double charged me, because I double clicked on pay, they couldn't just reverse it, they made me go threw this amazing process that has taken almost 2 weeks. It's ridiculous, and the customer service is the worst I have ever seen in my life. People truly have to steer clear of this company and employers should also steer clear and not put there employee's on this card it is ridiculous, unless the employers are getting kick backs, I don't see any reason for them to use these people. Wal mart should be ashamed for putting their name on this card its a total scam.

S
S
SlayerGal
-, CA
Sep 20, 2011 6:59 am EDT

You can't expect a service like that to be free. Have you done anything illegal that you don't want them or the government to know what you're doing?

ComplaintsBoard
A
9:07 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart racism

Racism at walmart: told "black people get out of aiken county & not allowed to shop at wal-mart!" | video - abc news
Aiken county, sc. police investigate walmart announcement asking black customers to leave the store.
Definately reommend to potential customers, who like shopping at walmart - stop, shop somewhere, anywhere else!

Abcnews. go.com/us/video/walmart-racist-announcement-aiken

Read full review of Walmart
Update by Aiken Wal-mart Employee
Aug 21, 2012 9:09 am EDT

More Proof: HERE'S SOME OF THE NUMEROUS DISCRIMINATION CASES FILED AGAINST WAL-MART -EVERY YEAR!
Walmart Faces Long Battle On Sex Discrimination, Despite ...
[Jan 24, 2012] Sex discrimination is alive and well at Walmart, say lawyers who have interviewed thousands of female employees in the years since Betty Dukes and a ... ( 1256 Comments )
www.huffingtonpost.com/.../24/walmart-sex-discrimination... - Cached.More results from huffingtonpost.com »Walmart Discrimination: Court to Decide Whether Millions of ...
[Mar 28, 2011] When Christine Kwapnoski of Concord, Calif., told her boss at a division of Walmart that she wanted a job promotion, she said, he told her to "blow the cobwebs off ... ( 23 Comments )
abcnews.go.com/Politics/walmart-discrimination-court...Wal-Mart scuffle prompts racism claims - CNN
This much isn't in dispute: Heather Ellis joined a line at a Wal-Mart nearly three years ago. Whether she cut in line or merely switched checkout lanes to join her ...
articles.cnn.com/2009-11-19/justice/walmart.trial_1_wal... - Cached

Supreme Court Limits Wal-Mart Discrimination Case : NPR
The U.S. Supreme Court has thrown out the largest sex discrimination lawsuit in American history — a nationwide class action lawsuit brought against Wal-Mart on ...
www.npr.org/2011/06/...limits-wal-mart-discrimination-case
More results from npr.org »
More Racism at Wal-Mart, This Time Over P.A. System: Gothamist
Wal-Mart officials scrambled to apologize yesterday for an ugly incident that occurred at one of their New Jersey stores on Sunday. Shoppers were shocked when an ...
gothamist.com/2010/03/18/more_racist_tension_at_wal-mart... - Cached

Wal-Mart: Merchant of Shame - National Organization for Women ...
NOW reviewed the extensive public record on cases filed against Wal-Mart and found the allegations disturbing. These included sex discrimination in pay, promotion and ...
www.now.org/issues/wfw/wal-mart.html - Cached

Supreme Court limits Wal-Mart sex discrimination case ...
WASHINGTON — In blocking a huge sex discrimination lawsuit against Wal-Mart Stores (WMT) Monday, the Supreme Court made it harder for all workers to join ...
www.usatoday.com/.../2011-06-20-walmart-sex-bias-case_n.htm - Cached
More results from usatoday.com »
Women File New Class-Action Bias Case Against Wal-Mart ...
[Oct 27, 2011] After the Supreme Court threw out a sex- discrimination case against Wal-Mart, the plaintiffs are trying again by narrowing the class to women in California ...
www.nytimes.com/.../business/women-file-new...wal-mart.html

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
6:59 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart racism & harassment

Wal-mart isn't fooling anyone! People should stop shopping there, because of the many compliants from customers for mistreatment, to the numerous civil & class action lawsuits that are filed against them every month! For race & sex discrimination... This company is a mockery now, of what founder, sam walton truely envision for the business. All the stupid commercials with this idiot "earl", are pathetic attempts to boost up sales (Serious damage control), after numerous negative news & tv reports of civil rights violations committed by wal-mart, and their constant racial & sexist policies of hiring more women than men, and wrongfully terminating black associates, assualting black customers, and falsely arresting innocent black men for "shoplifting", when no theft accured!?!

Read full review of Walmart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
W
W
wjbillyw
Matthews, US
Aug 24, 2012 8:45 am EDT

I am sick of hearing about white against black discrimination and NEVER hearing about how I, a white 52 year old guy in Charlotte NC gets treated like DIRT by the black and hispanic associates at the Galleria Blvd WalMart near my home. I have started driving to the Indian Trail Wal Mart because of the rude, hateful and racist blacks who work at the East Charlotte Galleria WalMart; especially the large black female in the electronics department who ought to be run out of the store for her nasty attitude and total hateful treatment of customers . I want the manager of this store to know you lost more than 500 dollars in sales to your store that night.

ComplaintsBoard
B
5:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently had the worst cust serv of any walmart store. One week before my mom's 8oth birthday, I called from out of state and ordered 400 pieces of chicken. The order was confirmed and I was given the total due upon pickup. the day before the party I flew into town, stopped by the store to ensure no issues, . At the deli dept the mgr advised that while...

Read full review of Walmart and 37 comments
ComplaintsBoard
C
8:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart blocked passages

Every day starting at approximately 7pm unti closing 11 PM they start bringing out pallets of boxes with different products. They bock the aisles with all kind of merchandise in boxes. They make narrow passages so customers with kids have to be careful navigating these narrow passages. These narrow walkways are shared with employees pulling pallet jacks and merchandise on pallet jacks and customers. This problem is worse on weekends when there are more people and especially when there are children. All it is going to take is one small child to get run over by a pallet jack full of merchandise for the store to STOP this practice. This should be done after hours. This started happening about two years ago and has continued. This needs to stop as it is very difficult to shop and creates a hazardous condition for the paying customers especially. We need to call on Walmart to cease and desist this practice immediately before somebody gets hurt.

Read full review of Walmart and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
T
T
Tilou
CA
Aug 15, 2012 1:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Oh loll... I just buy something there but I don't pay yet because I suppose to pay by check after I receive my order (oufff it's a chance). I don't like site like that! That's why they have some low price!

J
J
JISCal2
Vernon, US
Aug 15, 2012 12:52 pm EDT

Brenda and gatortracks obviously have anti consumer attitudes.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Aug 15, 2012 12:45 pm EDT

Where is PAm when you need her.

I
I
IronicallyBoredBaby
Ogden, US
Aug 15, 2012 12:07 am EDT

http://www.scamfound.org/f9/index3.html

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Aug 14, 2012 9:52 pm EDT

The captain and toneiile also like walmart

ComplaintsBoard
M
9:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart I was hacked they wont return my money

My walmart account was hacked into someone charged on my account $985.95 and I have been trying for ten days now to get my money returned and neither wal-mart.com nor wal-mart money card will do their job! I have done everything that was asked of me and yet they will not return my money. I have got the run around. I spoke with a supervisor and he hung up on me told me that he would have to put me on hold and that was the end of speaking with him. So I say to all do not use wal-mart.com or the wal-mart money card unless you have the money to throw away.

Read full review of Walmart
Hide full review

Walmart Reviews 0

Looks like Walmart has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Walmart, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Walmart

Screenshot Walmart
Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. The company was founded in 1962 by Sam Walton and has since grown to become one of the largest retailers in the world. Walmart's headquarters are located in Bentonville, Arkansas, and the company has over 11,000 stores in 27 countries worldwide.

Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.

In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.

Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.

Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.
How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

Overview of Walmart complaint handling

Walmart reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Oculus quest 3 purchase 7/10/2024 was posted on Jul 11, 2024. The latest complaint SCO host was resolved on Jun 13, 2023. Walmart has an average consumer rating of 2 stars from 8336 reviews. Walmart has resolved 755 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.5
10046 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Walmart Contacts

  2. Walmart phone numbers
    +1 (800) 966-6546
    +1 (800) 966-6546
    Click up if you have successfully reached Walmart by calling +1 (800) 966-6546 phone number 20 20 users reported that they have successfully reached Walmart by calling +1 (800) 966-6546 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number 21 21 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number
    Customer Service
    +1 (800) 925-6278
    +1 (800) 925-6278
    Click up if you have successfully reached Walmart by calling +1 (800) 925-6278 phone number 7 7 users reported that they have successfully reached Walmart by calling +1 (800) 925-6278 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number 8 8 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number
    Customer Service
    +1 (866) 925-2432
    +1 (866) 925-2432
    Click up if you have successfully reached Walmart by calling +1 (866) 925-2432 phone number 3 3 users reported that they have successfully reached Walmart by calling +1 (866) 925-2432 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number 3 3 users reported that they have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number
    +1 (877) 937-4098
    +1 (877) 937-4098
    Click up if you have successfully reached Walmart by calling +1 (877) 937-4098 phone number 5 5 users reported that they have successfully reached Walmart by calling +1 (877) 937-4098 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number 13 13 users reported that they have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number
    More phone numbers
  3. Walmart emails
  4. Walmart address
    850 Cherry Avenue, San Bruno, Florida, 94066, United States
  5. Walmart social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 15, 2024
Walmart Category
Walmart is ranked 1 among 121 companies in the Retail Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.