Walmart — Grocery delivery service
I asked for a refund of ½ ($50) of my $98 annual Walmart Grocery Delivery Service membership due to several times, including today, of drivers not following my directions as I asked them to in my online directions/instructions. I have a physical disability and can't afford to chase down drivers like I had to do again today, going up and down 13 stairs and walking another 2 blocks to flag a driver who wouldn't follow my directions to my apartment, but chose to use GPS, which doesn't get you to the only entrance to the apartment complex. It's common sense if someone says use the written directions to get to their apartment door that they probably better do that. I believe the drivers couldn't read/speak English, so it's a combination of poor hiring decisions and inadequate training.