Walmart review: customer service in pharmacy ( 1 comment)

I use to remember when customer service was stressed so much. Now it is hard to see someone go a litte extra mile to help someone or be nice. Now a days people working in customer service of any kind act like we the customers owe them something.

It never fails. I go to walmart to get my medication. I take insulin and have always drop off my medicaiton at walmart. I need to buy the Needles seperately. I went in to walmart to buy my needles and the lady behind the counter tells me I need a ID and some proof I need needles to be able to buy them. I told her I have a ID and you have my history with my refills for my insulin so that is my proof. The lady behind the counter told me she would needed to see the proof in a letter. I told her I dont have anything in writting only that I am in your system that shows I use insulin. The lady would not look me up. All she could say was sorry cant help you with out a letter. I was going to leave when my husband told me you need the needles cause you need to take your medication so talk to someone else. I was so upset but I did need the needles. I talk to the lady at the drop off counter and told her How can I provide a letter if I dont have one with me and never needed one before and my history should be enough to proof I use the needles. The lady saw how upset I was and went ahead and help me. How hard was it for her to look me up. I could understand if I had not drop off insulin medication berfore.

My complaint today is that every time I go the Walmart pharmacy It never fails that I get poor service. I know that sometimes it is hard being behind the counter but the people you are dealing with have some kind of illness or sickness and are already stressed out as it is and alot of the time are not feeling well. Having to go into the pharmacy and have to deal someone that does not care behind a counter or is having a bad day or does not want to be there be rude or act like dont care but sorry and have a nice day is going to fix everything. Like today I went in to drop off my husband medication just came from the Emergency room and Walmart has our history and is close and on they way home. Waited 20 mins to be told it your going to drop off it wont be ready till tomorrow will we needed the medciation that same day for pain. They have 2.5 hours before they close so I ask her how could you not have it with in 2 hrs. Her answer to me was well do you know how many other we have to fill for today. I told her when you saw me get in line someone should have said something right away about it not being ready today instead of making me wait knowing I am droping off medicaiton. The same response evertime is sorry. I told her your not sorry if you were you would not have made me wait to give me the option to wait to drop off for tomorrow or to go find some where else. I have so many more bad customer service stroies but the two conplaints are the most recent and only a week apart. I know that bad customer service is everwhere but It never fails I get the same bad customer service every time I go there. Why do I go there? Some times I ask myself the same question. Maybe because it the closest place to me. I dont feel I should have go far and when i live close to walmart. I feel that the problem should be address and make them remember that they are dealing with sick people or people with sick family members. I know they them self on a daily bases are the customer and they would not want to be treated poorly. Treat others as you would want to be treated. If everyone would go back to that we would not have so much bad customer service.