Received a laptop as a gift with no receipt. Attempted return of laptop to upgrade to a better processor (approx $100 more); box was factory sealed (never opened) and had waybill from HP to Walmart on box. They refused to facilitate return - overall bad experience. Beware of purchasing electronics from Walmart as they give you a hard time. And there's no one that you can even reason with - they have very young employees with little customer service sense and no business acumen (even the managers). I have sent them a complaint and awaiting a response. Ended up getting receipt from gift giver (very embarassing for me!) and exchanging laptop. I've learned my lesson though, low prices comes at a high price to your dignity! Next time, I will support establishements that value their clients.
I bought three pairs of faded glory jeans at Walmart. I loved the style and fit. They didn't smell in the store. But after I got them home and washed them they smell so bad I can't wear them. They smell like burnt rubber. I kept my receipt and luckily they said they will take them back. But I'm so upset. All the other cloths washed with them are ruined. They smell too and I can't get the smell out of any of the cloths. I tried everything I could. They shouldn't have them on the market if this is such a problem. It ruined about 100 dollars worth of other pants that were washed with them.
I have been going to the Anderson, California Walmart to have our prescriptions refilled for awhile now and have had more problems there then anywhere else I have had them filled.
1. - Call in a prescription 2 days ahead of time only to be told that it hasn't been filled yet when I go to pick it up. This has happened several times and on ALL TYPES of medicines. (Not Just Narcotics)
2. - Tell me they won't refill a prescription because it hasn't been 30 days yet. (With a hand written prescription from the doctor that I was going to pay cash for.)They said it is there policy!
3. - Waiting in line that is 2 or 3 isles long and only 1 cashier working the register.
Walmart may have good prices but the rest of the service stinks. The employee's all look like they don't want to be there and who blames them with everybody complaining.
If things don't change I am going back to Rite Aid as they do price match!
Has anyone had problems with a pharmacy clerk at the Walmart in Georgetown Tx.? I don't know her name, but she hispanic, short gray/white hair, about 5 feet tall, and darn right rude! I leave this pharmacy so upset and a couple of times in tears. This should not happen! It's a simple matter of picking up your pres. meds and thats it. But this woman has had it in for me ever since the first time I was there and she corrected me about the way I pronounce my last name. I told that the way I say it is the way I prefer to say it and she remembers me everytime and goes out of her way to belittle me about the way I say it. From that day it has gone down hill! Now I have to show proof to her that I have insurance, even tough it should be on record already. Each time I go, its a different amount for the same meds. She claims she has, as she says, "no control" as to how much it is, and I agree but she loves the fact that she has to send me to speak to the other person at another window to get corrected. and she loves that she gets to saY, OUT LOUD, "YOU DON'T HAVE INSURANCE". Of which, she's wrong, because I do. Why does Walmart keep this person on staff? I don't understand it!
wal-mart on alafaya/mcculloch road--abusive cashier named sharon...I went to purchase my items. No cashier around...had to wait..then call for one...she came and rudely said she could take me at the other register---I asked her if she could move my items to the other register...as it was difficultu for me to do so. She grabbed the basket angrily with a bad attitude. Then, she began throwing a tantrum, took the basket and again angrily slammed all the items on the conveyor belt-- she had no right doing this to my things or treating someone in this way. A cashier's job is to pleasantly ring up items not slam things around or be an abusive rude [censored]...when she did that I told her--hey can you not slam those things around...she ignored me...she continued with a bad attitude...mean rude hostile...and when it came time to swipe the CC...it wasn't working and again she wasn't helpful and very rude and mean...and almost slammed the receipt at me...all this just for a check out...the low life jerks of this society have no right treating people in this way but think they can get away with it..then she nicely asked the people behind me--how are you doing?? as if she had just encountered a terrible ordeal with me...when in reality she was the one who had abused and mistreated and even slammed my items around for no reason... just a terrible experience...but that's waht you would expect from a craphole like wal-mart...
I am extremely angry right now. My viens are turning purple as I write this. Yestereday was my son...
Never go to a walmart pharmacy. The one in arlington texas is just terrible. be prepared for a 3 hour wait time. its ridiculous just go to cvs. i will never use another wal mart pharmacy.
I was checking out using the self-checkout. When I scanned 2 cases of soda and one case of water without bagging them, the register stopped and said to wait for help. That has happened to me before and that's not what bothered me. Having to wait several minutes for someone to come help when a worker and her manager were training or experimenting in the aisle next to me was not acceptable. Finally, when helped, the cashier double-checked the items against those appearing on the screen to validate they were all scanned properly. After finishing my purchase, I found the register receipt was jammed and didn't print properly. The cashiers normally will print another when they fix the jam but not this cashier. She allowed the next person to finish scanning. THEN (and here is the good part)...after the next person (who was with me) finished scanning their items and got their receipt, the very same cashier asked if we paid for the soda on the bottom of the cart. I reminded her that she double-checked that earlier and showed her my crumpled receipt. The cashier evidently has no recollection lasting longer than 10 minutes and wouldn't let us leave. She called her manager and the manager got confused thinking I was complaining about not getting my receipt. I explained three times and couldn't get it through their heads. The cashier who wouldn't let us leave finally left the register and the manager kept trying to tell me how I could come back to the store the next day to get my receipt printed out. I was beginning to think I was on Candid Camera! I think I'll stay away from Walmart until they get better self-check software and cashiers who bring their minds to work with them!
I was told by several friends NOT to buy a LCD TV from Walmart..Because the extended service plan doesn't give a damn about you getting the TV fixed if it breaks...Well I didn't listen and now I am sitting for 2 wks without a TV with a house full of kids...Plus it will take another week to even find out if it can be fixed at all...I am hartbroken 1, 023 bucks down the drain and my kids are driving me crazy but can you blame them Dads are suppose to make good decision...
My daughter had 4 new Douglas tires put on her 2000 Neon. The third tire has now failed with tread separation and WalMart fought on all three. This last one I was told that because she hadn't purchased the road hazard coverage, the warranty was not in effect ev en though tread depth was 80%. No more Douglas tires and no more tires from WalMart.
I am a constant shopper at walmart and have experienced bad customer service on many occasions. As a result, I am really fed up with the service of the walmart "CSM" or claiming "CSM" that display bad attitudes and neglated leadership ability. I belive that walmart trians thier employees but sometimes there are problems that exist with the employee who can't figure out how to do certian transactions. With this particuler problem accumulating in most of all the walmarts I have been to, there are customers such as my self that has been serviced by a very nice employee or a rude fed up employee who demostrates the constant negative actions from poor training in customer service or negligent acts from the CMS that do not respond to the employee's problem when the light is blinking for them to come help with a issue. I have watch on many occasions as well been a part of the action of being neglected the help that is suppose to be provided at the given time. The so call "CSM" have actually made me stand at the register with an employee who has been trying to get thier attention for help because they could not fix the problem themselves as well as trying to demostrate calm efforts to keep other customers that where standing inline behind me calm. There Where Four "CSM" at the time standing in at a podem talking and laughing as well as watching the light blink. The made no effort to move from that space as well as give up a good converstaion to help this employee out who was trying her best to help me. I Stood at that register for approximatley 30 minutes, getting frustrated with the service and they way that the CSM where in a constant jolly mood with one another and looking at the light blink with out neither one of them making sound judgement that this cashier needed some help. This was the weekend of Holloween and Walmart was very busy. Lines where long and other customers where also fed up with the wait and the rudeness that the employee's and thier managers displayed. Needless to say when after 30 minutes, when one CSM finally made a move she looked straight at the cashier and that light blinking and contiued to walk right by to attend to another cashier who had just turned thier light on for help. The cashier them looked at me and could tell that I was getting really mad now because how this situation was starting to turn out. She politley apppogised for the CSM actions. I could feel the tention rising as the cashier herself started to appear to be upset. She then explained to me that this happens everyday to certian cashiers because the CSM have thier certian picks and Chooses on who they want to rush and help and who they leave stuck out for customers to get angry and go off on them because off the lack of help. I could belive this because this was not the first time this happen to me at this paticuliar store. Finally when she relalized that the CSM where not going to come her aid, the cashier actually, Politely told me please excuse me and left the register to go get a "CSM". Me and the other five customers behind me that also where angry and fed up because the line had not moved for 30 minutes watched her walk from the front of the store all the way to the middle of the store to get help. When she got thier the CSM still contiued to talk and laugh with one another ignoring that fact that she was standing there trying to get thier attention. Finally One CSM turned around and responded and followed her back to the register where she realized that thier where some angry customers and tryed to calm the situation down by giving apologies for the long wait. Needless to say my issues with the transaction was resolves but the issue with these lazy, CSM 's who lack poor leadership ability wasn't. I am tired of going through this same issues constantly and would like this issue to be resolved. It is apparent that the Walmart CSM's here demostrates the act of favoritism to certian employees when they should treat all of them the same. I have been to three walmarts in this area and have been caught in this issue constantly. I am sure that thier are other's as well that have been in this sutiation but don't know where to turn to compliant and have no clue where to complaint to. Please be advised that even through Walmart offers a great place to shop this sort of situation can esculate and prevent problems in the long run with the wrong individual who has be treated the way I was and would not take the problem so nicely . I appreciate the chance to let people know what is happening and would like the situation to get fixed. Thanks for your time and who ever reads this respond and let me know your views and opinions.
I had a Charter Cable bill I had to pay, I went to Walmart on 04/24/10 at 9:24pm to get this Walmart Money card to use it to pay my bill, I went home, went to the web site, got the card activated and all, got on the phone, called Charter to make the payment and it didn't go through, I got Walmart Money Card on the phone to find out the problem and they told me, they was having system problems, they wasn't having system problems when I put my $160 on the dam card, they wasn't having systems problems when their middle man got his cut but when Charter comes to get the money for the bill, they're having system problems and I was told to call back in 15 minutes, I called back and they said, call back in an hour, I called back, they were closed, my bill never got paid, I called the next day and guess what, the problem is not fix and I was told to call back in 15 minutes again, I called 15 minutes later and was told to call back in an hour, while I was waiting, I called the computer system, it said I had a security lock on my card, alright I got the card activated but theres a security lock on it, WTF...
I called back an hour later and told them what the computer told me, thinking it could get fix quickly if I told them that, I was told to call back in 2 hours, I called back all that day until they closed, I called the next day, the problem still isn't fixed now, it's day three of calling back, I asked to speak with someone higher up in their office to handle my problem, he got on the phone and told me the $160.00 that I put on the card wasn't on the card and wanted me to send him the receipt so that he could see it in order to put my $160.00 back on the card(Hmm, I know that trick...) I got on the internet, went to the site and there it is in front of me $160.00 it's still there on the card, I asked for someone els to speak with, this one told me that my $160.00 is still on the card and that I can finally pay my charter bill, I got on the phone with Charter to make the payment a second time and it still didn't go through, I got back on the phone with Walmart Money Card again about the problem and was told to call back in 15 minutes, then an hour, then two hours, I called back all that day until they closed, I called the next day, this is day four, yep, you guessed it, the problem is'nt fixed yet.
Thanks to Walmart Money Card, I have a card with my money on it that I can't get to but, they can, I have the receipt that reminds me of this mistake I made because all I wanted to do was pay my dam Charter Cable bill, Walmart Money Card is nothing but a bunch of bull, I got the papers to prove it, I wish I never got that ###in card, money is way to hard to come by these days, I struggle very hard to get the money I can get to pay bills, be comfortable and eat, the people at Walmart Money Card are just one of the reasons why many good people turn to do horrible things just to be comfortable and eat, I'm so angry, I don't know what to do and it's all thanks to Walmart Money Card a.k.a. ###.
I had a Charter Cable bill I had to pay, I went to Walmart on 04/24/10 at 9:24pm to get this Walmart Money card to use it to pay my bill, I went home, went to the web site, got the card activated and all, got on the phone, called Charter to make the payment and it didn't go through, I got Walmart Money Card on the phone to find out the problem and they told me, they was having system problems, they wasn't having system problems when I put my $160 on the dam card, they asn't having systems problems when their middle man got his cut but when Charter comes to get the money for the bill now, they're having system problems and was told to call back in 15 minutes, I called back and they said, call back in an hour, I called back, they were closed, my bill never got paid, I called the next day and guess what the problems not fix and was told to call back in 15 minutes again, I called 15 minutes later and was told to call back in an hour, while I was waiting, I called the computer system, it said I had a security lock on my card, alright I got the card is activated but theres a security lock on it, WTF...
I called back an hour later and told them what the computer told me, thinking it could get fix quickly if they knew what the computer told me and they said to call back in 2 hours, I called back all that day until they closed, I called the next day, the problem still isn't fixed now, it's day three of calling back, I asked to speak with someone higher up in thier office to handle my problem, he got on the phone and told me the $160.00 that I put on the card wasn't on the card and wanted me to send him the receipt so that he could see it and put my $160.00 on my card(Hmm, I know that trick...) I got on the internet, went to the site and there it is in front of me $160.00 it's still there on the card, I asked for someone els to speak with, this one told me that my $160.00 is still on the card and that I can finally pay my charter bill, I got on the phone with Charter to make the payment a second time and it still didn't go through, I got back on the phone with Walmart Money Card again about the problem and was told to call back in 15 minutes, then an hour, then two hours, I called back all that day until they closed, I called the next day, this is day four, yep, you guessed it, the problem is'nt fixed yet.
Thanks to Walmart Money Card, I have a card with my money on it that I can't get to, I do have the receipt that reminds me of this mistake I made because all I wanted to do was pay my dam Charter Cable bill, Walmart Money Card is nothing but a bunch of bull, I got the papers to prove it, I wish I never got that ###in card, money is way to hard to come by these days, I struggle very hard to get the money I can get to pay bills, be comfortable and eat, the people at Walmart Money Card are just one of the reasons good people turn to do horrible things just to be comfortable and eat, I'm so angry, I don't know what to do and it's all thanks to Walmart Money Card a.k.a. ###.
I stopped in at approx 16:30 to pick up 2 items and all the 20 item or less checkout lines were backed up.I ask one of the cashiers if they could open up another register.I only had 2 items and did not have time to wait for 10 minutes to get checked and the cashier said to me that they did not have anymore cashiers.If that is the case Walmart needs to hire more cashiers.With so many people out of work there is no excuse for not having enough help to run your business.If i have another incident like this again, i will not longer shop at Walmart .My time is to valuable to be waiting in a checkout line for 10 minutes to pay for a Quart if Milk and a Head of Lettuce
Last week I went to your store. I saw an interesting game called Zathura. I took it home and played it. Once I started playing the game I regreted it. I wanted to stop. My house ended up in middle of space. I knew it had something to do with the game because as soon as I played it with my friend we felt shaking. We thought it was an earthquake. We went outside to see if there was any damage. At first we thought it was dark. Then we realised that it was only 4pm and it could not be that dark, wo we thought it was a solar eclispe, that was until we saw a star shooting by. We really wanted to return the game right than and there, but there were two problems. You had no stores in the middle of space, and the game said that to go back home we must finish the game. We had many terrifying ordeals while playing games. We were attacked by Zorgons(space creatures who look like giant lizards. We had asteroids coming directly in my house(which BTW my father just redecorated). I saw a goat with four eyes. Eventually we finished the game and everything was back to normal. When I went to return the game they said that I could not return it since I had no receipt. I explained the dangerous powers of the game and they said they got many complaints about the game. I asked why don't you take it off the shelf, they said they did, they even tried burning the games, but they mysteriously appear on the shelf unharmed.
It has happened on more than one occasion and at two different Wal-Mart locations in the Dayton, Ohio area. I'm sure I'm not the only one and I'm sure this is happening all over the country at different Wal-Mart's.
The cashier gives attitude and lip to customers. Yes you read it right, back talking and then talking crap about you very loudly to the next customer in line with the same race as themselves.
Yesterday my wife and mother-in-law visited the Wal-Mart location in Englewood Ohio. My wife was ready to check out. She went to lane 7 which had its light on but no cashier was there. Lane 7 was very close to the infamous "U Scan" in which two cashiers; the U Scan cashier and the lane 7 cashier were standing and talking. My wife waits approximately about 3 minutes until she approached the cashiers standing around talking and asks if anyone was working lane 7. One of the cashiers responded, "yeah, I is!". My wife said, "Well I have my things ready but I did not want to unload until I knew this lane was open or if someone just forgot to turn off their light". They the cashier rudely said, "Well, I didn't see youz there". My wife and the cashier both walked back to lane 7 in which the cashier started to check her out and didn't speak one word the entire time. My wife also had to turn the "bagging mechanism" to get her bags because the cashier was too lazy to turn it on her own. Then when she was finished checking her out, the total was on the screen but the cashier didn't say anything (like, your total is ...). My wife then had a 30 or so second staring contest because she was at wits end with the rude employee and was not going to pay until the girl spoke. Then finally the girl rang out the total and again it was very rude. My wife immediately went to customer service and spoke to a manager. The manager apologized but that was it. Then walking out the girl was speaking very loudly to the customers after my wife about how rude and inconsiderate her last customer was and how "feed" up she was with those people. Sorry if I'm wrong but I'm feeling a little racism out of this cashier.
This was basically it, there will be fallow up and a continued beating on Wal-Mart and believe me I will not tire on this one. Reason being, this was almost the exact same scenario that happened to my wife and I at the Wal-Mart location in Kettering/Moraine Ohio back in 2005. The same results were in this scenario. Notified the manager, called corporate and guess what, nothing happened.
It is very sad and discouraging to be a part of America in today society. I understand that because of certain issues in the past and how people are so "sue" happy that companies are a lot tighter on rules and that they cannot act on employees like they use too but come on, it has gone waaaaaay to far. If you are a certain color skin and get fired the NAACP will be there the next day. If you are the other color skin and get fired, a lawyer will be there the next day. Customer Service in today’s society is dead and I think long gone. There needs to be a TON more websites, blogs and social media that tend to these topics and put out bad names for these types of companies. I know there is a small amount of people that boycott and disagree with companies like Wal-Mart, but maybe with the blogs and other sites, people will come out of there shell and let these companies have it and hurt these companies in a way that they can actually realize a problem and take care of the situations.
This is just one of many complaints that I could write about but the severity of the situation I felt needed to be talked and wrote about. I would encourage lots of others to use this website and post there dissatisfaction with Wal-Mart and any other company big or small out there to get the work out of how poorly customers are being treated.
Thanks for everyone’s time and I hope more "Customers" will follow.
Everytime I visit this pharmacy the cashiers/counter help are soddy, rude and appear to always be unhappy. I waited close to 1 1/2 hours on Friday to pick up prescripts for someone. 30+ minutes of that time was waiting for 2 clerks to wait on the same 2 customers for 30+ minutes. There is no excuse for laziness and it puts a bad reputation on the entire department. They maybe cheaper at Walmart but the service to obtain them basically SUCKS. If the personnel is that unhappy then maybe they should seek work elsewhere. Everyone in the dept needed a shot of B12 hourly to get them moving faster. One clerk always seems to have a cold/be sick - yet stil the same hoe-hum attitude - can anyone smile. Clerks out stocking, can you see people waiting for service, line down the store. New management team needs to be in charge of this dept. Somebody needs to be fired, and somebody with energy, enthusiam, and desire to achieve, give 110% daily needs to be hired to run this dept.
At approx. 10:35 - 10:45 pm on April 21, 2010 I prepared to check out at the South Keys Wal-mart location...
I went in to pick up my medicine and I didn't check the bag, "it was stapled Up" when I got home I...