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Walmart Customer Service Phone, Email, Contacts

Walmart
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Walmart Complaints 2752

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5:48 pm EDT
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this is to write to that security gard in your store who arresseted me on thursday june 24 2oo9 for steeling pokemon cards. i went with my dad and my friend zachary because we took him along and then i went into the washroom with the cards and took them and put them in my pocket. my dad did not know this because i was not with him and he thought they got...

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9:36 pm EDT
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I had a horrible experience with a rude, unhelpful assistant manager who took an instant dislike to me (?) and refused to accepted a bag of recalled dog food. Several calls later and a letter to the better business bureau later, I got a refund. However, I didn't appreciate her maligning me in her response to the better business bureau. (Oops, I guess she...

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1:12 am EDT
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Walmart walmart prepaid money card

I added money to my prepaid walmart card in the amount of $105 on june 12th and I never used the card finally on june 19th I went to walmart to purchase a father's day gift for my husband and when the cashier swiped my card it continuously declined the transaction so I was embarred and confused but thank goodness I also had my debit card from bank and was able to purchase my items I called the number on the back of the card buy it was closed but there was an automated system that let me listen to the transactions someone purchase items for $69 then $100 on june 15th I called to speak with a store manager no one answered my calls the only person that had the card number was the customer service rep that works in the money card dept who added the money the night I added money I seriously beleive that she stole my info and made the transactions on my card I don't know what to do or how to get my money back or how to find out if it was her for sure but know one else has access to my card

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Zw3y
cary, US
Nov 02, 2010 1:02 pm EDT

OMG CAPS!

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9:43 pm EDT
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Walmart unable to use

i recieved a walmart visa as a gift in jan and activated it immediately, however when i try to purchase with it i am declined. it has been verified that there is money on it. One time i am told that it has not been activated and when i try to activate it again it says it has been activated but will not accept my birthdate as verification. I am VERY frustated with this card and have written the address on the web site since i can not email or speak to any one. Can someone PLEASE call me at [protected] ASAP. After i mailed the letter i was texted with the balance on the card but after trying it again today it still does not work. I am very dissappointed with this walmart visa and would not encourage anyone to purchase one.

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kathrynhudson7
Franklin, US
Jun 17, 2009 10:10 pm EDT

I know gift cards are always declined if their is not enough to cover the ENTIRE purchase. The gift card value must be worth the same purchase or less.

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3:26 pm EDT
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Walmart can not use

I recieved a walmart moneycard for a baby shower gift it was loaded with 40 dollars. I proceeded to activate the card over the phone and was sent another card in the mail with my name on it. I tried to activate the card over the computer because over the phone was complicated. I was unable to activate the card I recieved in the mail. I tried to use the card anyway since the first one was activated over the phone and it would not go through. I spoke with customer service and was told it should not be a problem since the first one was activated but still it would not go through. I really think that the person who spent her money on this gift would not be happy to know that her 43 dollars was pretty much a waste. I have let people know that they should not purchase a moneycard from walmart 1. the charge 2. complicated 3. you may or may not get to use the card for anything. I am going to go to the walmart that the card was purchased at to begin with and hopefully get some help, regular gift card or cash. Wish me luck!

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10:45 pm EDT
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Walmart walmart texting to me on my cell

Walmart customer service calls my cell everyday and leaves a message telling my balance. I have received 26 text messages and Bellsouth has charged me with them, $3.20. I want the texting stopped, how do you do that?

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AquaHarmony
Cape Cod, US
Mar 21, 2010 9:45 pm EDT

Oh, the website is: www.walmartmoneycard.com

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AquaHarmony
Cape Cod, US
Mar 21, 2010 9:45 pm EDT

You can always go to the website, which is what I do. Forget calling customer service, you won't be treated as a customer and the service will be lacking. Once you sign in to your account online, simply UNCHECK the option to be notified via your cellular phone. Choose your email address instead, that is what I did.

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Lraul
US
Mar 11, 2010 9:44 pm EST

Just send a reply back with this one work in it. STOP

you should get a reply telling that you no longer wish for the text message alerts.

That should work for most automatic texting services.

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TEXASDADDY
Lancaster, US
Jul 11, 2009 10:25 am EDT

well thats something you had to have chosen because i was asked by automatic system if i wanted texts, so you got to set it up where you dont get that anymore you can do that online walmartmoneycard.com go to options and i forget the rest but its not walmart thats texting you its the automatic system doing it

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7:29 pm EDT
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Walmart credit card service

In February 2009 I received my Wal-Mart bill due in March 2009. I mailed my check paying off the entire balance 6 March 2009. I received another bill in March 2009 stating my payment was late, I check and my first check had not cleared the bank so I thought it had probably gotten lost in the mail. I mailed a second check with the late fee included and paid off the entire account. When I received my statement for April 2009, I had a credit for the amount of the original check. They had posted both checks with in a couple of day of each other.
In May 2009 I did not receive a statement from Wal-mart until the very end of the month when I received a statement saying I was late. I wrote a check and mailed it on June 10, 2009 paying off the entire account including a late fee for a bill I didn't receive.
Today, June 15, 2009 I placed and order for fishing gear for my grandchildren, and my card was declined because the account was past due. The snippy person on the customer service line said "when you pay your bill we will reopen your account".
When I asked about the two checks being posted prior to this incident, I was told she couldn't verify that that happened and she was supposely looking at my account.
All I have to say is I have now paid two sets of late fees and at least one of them is because I didn't receive a statement. They closed my account until I paid and now I don't give a rats a-- if they ever reopen it.
Wal-mart is in the process of building a store in my town - Guess where I will not be shopping.
Friendly customer service - I don't think so and thier prices aren't any better than anyone else.

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Jon doe complaint
US
Aug 30, 2009 4:56 pm EDT

I totally agree; walmart has become a lousy place to shop and like you said the prices are not any better there then any where else.
I had a list of things to pick up last night, August 29, 2009 at walmart in Sherwwood Arkanas, store # 7. I also picked up a filing cabinet marked $32.97, when I got to the check outs I waited 15 /20 minutes in line and when the cashier rang up the filing cabinet it said it was $44.88. Does any one know what law is if something rings up the wrong price?

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8:27 pm EDT
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I bought 2 prepaid credit cards to pay my rent with weekly, and sense i had pre viously bought 2 prepaid i could not list it in my name so walmarts mangement told me i needed to apply for a refund. Sense i had applied for a refund and had 2 cards i haven't seen the money or my refund back, I have a prepaid card i use all the time but regardless i am still...

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3:26 pm EDT
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Walmart would not give me item for price on posted sign

Went to shop at the walmart store here in alamogordo new mexico on sunday, june 7th to purchase some bags of stone for landscaping. Walked around outside to see what they had and saw what would work and a good price. Went inside to purchase the product and when the cashier rang it up it was coming up and 3.98 a bag when the sign outside said 1.98 per bag. She tried several codes but none rang up at 1.98 per bag. She went outside with me to see for herself and check it out. She saw the sign and got the code from the bag and we went back inside to do the transaction. It still would not come up at 1.98 per bag. She called a manager to the department to tell her the situation and when the manager arrived, she told me right away, it is no way they can give me the quantity I wanted for the price on the sign but would give me 1 (One) bag for the 1.98 and the rest at the higher price. Told her that is not right and would not be purchasing the product and I left the store. That is not right, not to honor the price that is posted at the product. The customer cannot should not me charged a higher price for an item when it is the stores fault. What is wrong with this kind of customer service! Any other store I would be in would give you the item for the price on the sign! Is there not a law about something like this.

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Update by waynpea
Jun 13, 2009 4:14 pm EDT

YOU DO NOT KNOW WHAT YOU ARE TALKING ABOUT AT ALL AND DID NOT READ THE WHOLE ISSUE! YOU DO NOT KNOW A THING I AM TALKING ABOUT! WHEN SOMETHING IS SIGN POSTED IT SHOULD BE HONORED. GET A LIFE LEARN HOW TO READ! BY THE WAY I AM NOT 11! IT SOUNDS LIKE YOU ARE THOUGH.

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knreeves
Florence, US
Sep 27, 2009 11:28 pm EDT

That's false advertisment. At the store I work at (not a wal-mart store), if there is sign with a different price, we have to honor the lower price. I'm pretty sure you could get them in big trouble if you prove it.

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2:31 pm EDT
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Walmart falsely arrest

I was shopping in walmart with my family in May 2009.I paid for all of things I had in my cart.One of the items I purchased was a plastic bottle of Arizona Tea.I noticed that it was only half in the bottle .The cashier told me to get another bottle and I did.I returned with the item and she gave me a bag.I was stopped at the front by a female grabbing my arm yelling come with me.I saw that they had done the same to my mom.I was taken to the back of the store and accused of stealing.I was then arrested in front of my child and held for hours.I had a five month old baby on my chest screaming to be fed and I could'nt do anything while my child screamed mommy we paid for our things.While I was arrested I was constantly being told to shut up or you'll get more charges and loose your kid.They kept changing the story from one thing to another and all I wanted to do was get home with my children.My child is always remembering that day because they had to stay with me during the whole time until my husband got there.I was finger printed and took mug shots in front of my 7 year old child.We cried the whole time because it just was'nt true .I cant stand to even see a Walmart add.

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Zachary 2001 nnnr
CA
Sep 25, 2023 1:31 am EDT

LP should get a job at United Airlines. They threaten to have your kids taken away all the time if you complain. Even if you are right, but the case I am thinking of the passengers were in the wrong and using their child to get a free seat.

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Fygfdrfhh c dxf
US
Aug 28, 2022 10:09 pm EDT

Purchased 2 coolers. Three hours later changed my mind and decided to return them. They refunded one cooler but refused to refund the other cooler because it was "grey on their computer screen." Something about the computer would not allow them to return but they told me they could pretend like I didn't have a receipt and give me a gift card. I had receipts for both coolers and again returned 3 hours after purchase. How can they accept one and not the other? They also embarrassed me and my daughter with their rudeness. Will not be shopping at Walmart anymore... Not worth it... "We will happily return items within 90 days with or without receipt" 3 hours I would say is within 90 days? Bye Walmart...

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Billydude's father
Atlanta, US
Jun 11, 2009 1:40 am EDT

These things happen all the time in retail, Kmart, Walmart, Target.

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11:46 pm EDT
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Walmart refuse to exchange defective product

I purchased an XBOX 360 for $211. After opening the box it became apparent that the charger was not compatible with the device. I attempted to return it to the store within 3 hours and was told by an assistant manager this was not the charger they sold me!? In effect they told me I had taken home a good product, substituted a bad charger and was spending my time lying to them to obtain an exchange. Three days later the store manager John V. told me the same thing and said, "I'm through with you. We are keeping your money and you can contact Microsoft if you want".

I will never shop at Wallmart again and will make sure that friends, family and work associates know that at Wallmart CUSTOMERS COME LAST. What a short sited and absurd approach to a legitimate problem.

I have elevated this to a district manager and will contact the A.G. (Richard Blumenthal) next.

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leahkraig
Cleveland, US
Apr 17, 2013 5:55 pm EDT
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hello my name is sheena kokal i buy febreze all the time i love this product but the last two times i have bought them i have had a broken spray on the one and the other just didnt work now noramlly i check before i leave the store i did not this time i went i wont do that again but i am very disapointed with this i always use this and i would like to keep useing it but i am letting u know what was going on thank you for your time...

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MICHAEL DIPIETRO
Mar 24, 2008 1:44 pm EDT

MADE BAD DUPLICATE KEYS FOR MY CAR, AND BROKE INSIDE OF IGNITION KEY HOLE., i had to call a lock smith... and charged me 75 dollars to get it out... i learned my lesson not to purchase such keys that don't hold up... I don't feel this is fair, and want a credit for this ordeal i am going through...

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doris ingram
Mesquite, US
Feb 20, 2009 8:19 am EST

free gift card 1000. i have filled out two free grift card survey and spand hours on line to get my free grift card, or cards .what is up with this, i get spams ever day from survey; but no grift card . i toke three of your things out of the survey.

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10:45 pm EDT
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Walmart customerservice/temp card

I actually like the card so far. The only thing I have a complaint about is that first the customer service. Now, I do work for Bank of America customer service and I know how they feel but...I cannot understand what there saying. I am not racist but I just want to understand something when it comes to my money. The second complaint I have is that when you do get the temporary card you cannot see what the transactions online or automated service. It shows you the balance with the transactions that were taken out but it dosen't show which transactions. I still love how the card works.

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Walmart lost photos

This happened about 2 years ago but only NOW can I bring myself to talk/write about it without screaming.We had borrowed a digital camera from our friend so that we could capture our only child's first year.One day our friend ask for the camera back because she was going on a trip the next day.So the night before(pass 9pm) we went to WalMart hoping to save the photos on a disc.However, the machines for saving photos to a disc were out of order(even the Kodak kiosk).The clerk advised that we could use the Fuji kiosk to do a 1 day service.So we did.

The next morning a WalMart clerk calls me asking if I still wanted all 600 photos(around that number) printed and I said "yes" also asking her to confirm that my "order" was received. The clerk answered "yes." Hearing the clerk confirm that the order was in place, I erased the memory card because I needed to return it to my friend that afternoon.

We could not pick up the pictures the next day so I went 2 days later in the evening.When I went to get my pictures I was informed by the clerk that they did not have any record of my order.I became upset and gave the name of the clerk that had called me the day before.The clerk ensured me that they would call Fuji the next day to track my order.

I got no calls the next day so I called WalMart. I was informed that WalMart had the negatives(those picture CD proofs) and that I could order on their website and was given an order number.I did as told but could not retrieve my photos.

I went to WalMart later that day and then I was informed that WalMart had a problem with the Fuji kiosks so my order was lost and that WalMart had only those Picture CD proofs.I CRIED!

All photos of our child during his first year were LOST!All I had was those postcard size negatives with those tiny photos.I COULD NOT BELIEVE IT!

I complained to the store manager in amazement on how digital photos can get lost in this high tech world. I could not believe that WalMart had the Picture CD proofs but could not develop my photos.

In turn the store manager offered a discount on my next photo developing order!How cheap!

Even after calling Fuji's area manager I had no satisfying answer.My pictures were simply LOST to them.I am not looking to get anything free from WalMart and Fuji but how can two big companies just loose pictures AFTER a clerk confirmed that the order was received?!?

No compensation can buy those lost precious photos of our child's first steps, first trip to the zoo, etc!

If only we had the money then to buy our own camera and/or memory card...

I still cannot believe that after loosing those precious photos all I was offered was a discount of a couple cents per picture on my next transaction! WalMart and Fuji seemed so heartless in there error!

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3:54 pm EDT
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Walmart wal-mart money card

This card is an abosolute P.O.S.!

So I added $200.00 to the new card that I got in the mail. The money went on right away. I went online to purchase some items and pay some bills. The money card (which includes a Visa logo on the front which is a complete joke) kept getting declined! It was embarrassing.

I called Wal-Mart customer service in the morning (I stayed up fuming all night) after viewing my transactions on their website and seeing that even though my card was declined the money card was still deducting the money from my account! And it was doing that for every attempted purchase I made.

I finally got someone on the phone, but I can't get my money back for 10 days (it's June 5 and I won't see my money until June 15). The lady told me my zip code was 9 digits in their computer instead of the regular 5 and that's what caused the glitch! Who entered my zip code as 9 digits? I know I didn't!

This card is an absolute joke. Never, ever, ever again. I was just trying out purchasing items online for the first time too and Wal-Mart has ruined it completely for me.

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Sandra
Muenster, US
Jan 08, 2009 5:27 am EST

Has anyone sucessfully cancel a wal-mart money card? if so, can you help me? It has been a real nightmare. All I wanted to do is give some Christmas gifts. Money is spent and now I owe them.

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Jesse Trevino
Colorado Springs, US
Feb 08, 2010 9:49 pm EST

Thank you for Calling Wal-Mart. For English press one Parra Esponial oprrima dos...I'm sorry we don't recognize that comand...for english press one Parra esponial o-prima dos, Gracias por illamdo Wal-Mart...POR FAVOR it's you again didn't you get the hint the fist time?

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defias
US
Jun 27, 2009 9:18 am EDT

Call walmart. Tell them the date and time you bought the card. They should be able to print you a new receipt...

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SayNo2WalmartPrepaids
US
Jun 12, 2009 11:43 am EDT

My husband purchased a Walmart Pre-paid Debit card for Mother's Day for me and over one month later, the nightmare of this card still lingers.

I tried to activate this card a few weeks after receiving it and was informed that I would need the receipt in order to get the activation number off of it. I have never heard of anything like this so I tried to contact their customer service (the number on the card is [protected]) and an automated voice asks for your account number when you ask for customer service. If you don't enter the account number in, you are disconnected. If you enter the account number of an unactivated card, it tells you that you must enter the activation code before speaking to customer service...SAY WHAT?!?! If you don't enter the numbers it disconnects you so there is no way to get to customer service to receive assistance. If you try to press 0 or ask for customer service through the automated line you receive a "sorry I do not understand that response" and it disconnects you. Obviously they have no desire to help accommodate their customers. So I decide to call 1-800-Walmart. The customer service rep there tells me that she can't help me with my issues because I don't have an activation number and that I need to contact the Wal-Mart that the transaction was done at to get a copy of the receipt or contact GE because it was a GE issue. Hello, your name is all over this Wal-Mart! www.walmartprepaid.com is where you go to activate it, the card has a huge "Wal-Mart" logo on it, when you call the 877 Come on, there MUST be a better way to do this! So I contact the Wal-Mart that this transaction took place at and the very kind associate there, Kathy, is working on the issue at this moment.

DO NOT PURCHASE THIS "HASSLE FREE" CARD UNLESS YOU CAN GUARANTEE YOU DON'T NEED CUSTOMER SERVICE. Once I receive the activation code and can contact the customer service at [protected] I will have them refund the money off this card back to the debit card it was taken off of. I refuse to give them my business!

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Dave
US
Jun 08, 2009 11:18 pm EDT

How did you even GET a live person on the phone? I've never been able to.

elpasotexastejano
elpasotexastejano
El Paso, US
Jan 08, 2009 7:53 am EST

Never buy money cards over the net, you cant cancel them .

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Walmart site to store express rip off scam

Buyer beware of walmarts site-to-store express program
I purchased walmart's site-to-store express in december of 2008 for an annual fee of $29.00. It worked very well and I was able to use it on nearly all the items on my list. The site-to-store shipping option was available for clothing (Regular priced and clearance), gift items that were personalized, board games, kids toys and various other items.
Now in june 2009 no clothing items are available for site-to-store shipping and many other departments/items are no longer available for site-to-store shipping.
It's only been six months and I haven't been able to use the express service because I don't buy electronics or housewares.
I've sent several emails to customer service but I get the same cut and paste answer to every email complaint I send in.
Apparently without a specific order number everyone at walmart customer service is paralyzed to help me.
Walmart never sent any notice of the drastic change in the departments and items that will no longer be available site-to-store.
I feel cheated and tricked. It was clearly bait and switch and I don't have any recourse because the fine print states that they can change the express program at anytime without notice. There can be no refund for any of the $29.00 once the membership is used.
Buyer beware!

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ecsa0014
Elberton, US
Dec 04, 2009 5:37 pm EST

I think you got ripped whether the program covered everything you expected or not. Think about it, you payed $29.99 for a service that still requires having to go to the store to pick up the items you ordered? That's the rip-off.

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The CAT
CA
Nov 26, 2009 9:38 pm EST

While I don't disagree with the fact that it sucks that they're currently not offering any more clothing as part of the service you paid for, the $29 probably covered (easily covered) what service you did get. What you could do for reference, is check and see what the program you signed up for (in its original form) was supposed to cover and if in the rules you read those things were subject to change. If they were not in your original contract, you may be able to petition a grievance. (and no, the conversation between you and the sales rep was not a binding contract - the piece of paper he or she had you sign WAS)

Otherwise, you have two things to do - call and find out if clothing will ever be back as part of this deal, and if not, cancel the program so you are not charged a second time.

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Walmart what actions are being taken

So the ethics commity for walmnart has done nothing to look into there employee problems and the use of drugs while on the clock.Is the walmart ethics commity going to just sweep this under the carpet and let the employyes of barstow ca 92311 walmart continue to use drugs while on the clock?will the ethics commity please look into this matter please?Or does walmart just dont care about there code of ethics is it just all B.S. !PLEASE DO SOMETHING ABOUT YOUR PROBLEM !Dont let the emplyees think that its ok to use drugs on the colock!THANK YOU

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Walmart won't honor their incorrect priced items

My husband and I went into Walmart today to purchase some computer memory. When we walked in we found that there were two types to choose from 1G and 2G. The 1G was DDR and that was the one that we needed for OUR computer and the 2G was DDR2 which we could not use. We would've gotten the 2G if it would've worked for our system because the price listed was only around $40 and the 1G was around $30. So we asked the electronics employee to get us the 1G of memory - since it was locked up.

We went to self check and it immediatly stated that we needed assistance. It rang up for over $50 for the 1G. We explained that the sticker on the item showed that it was around $30 not $50. We were informed by the cashier that the only way that they know an item is on sale is if there is a red sticker on the actual packaging. In a super busy, super crowded store we were nice and walked back to check the price and/or grab another package that had a sticker on it. When getting back there the same employee in electronics confirmed that the price was around $30 and gave us the actual tag from where the item was, and told us to bring it to the front.

We brought it to the front and after waiting for over 20 minutes for the manager to help assist the poor cashier the manager lady came back up and said that the price was for the 2G not the 1G. she said that it was incorrectly priced since March (Uh..it's almost June) I explained that we can't use the 2G and they should honor the price that was listed above the items they were selling. I was informed that as of two years ago they do no do that any longer. EXCUSE ME?! First of all-they had that price marked incorrectly so why the hell would they NOT honor the price they had listed? That's like bringing an item you want up to the cashier, it rings up 100 dollars more than they put the price but that's too bad - you still have to pay the higher costs.

HORRIBLE CUSTOMER SERVICE! I always loved Walmart until today. WATCH CAREFULLY WHEN THEY RING YOU UP. I was so upset that after all that time, after THEY made an error that they would not honor the price that was listed. What a waste of gas, time and energy.

I looked around after that and realized where I was and should not of ever expected anything more. Trashy place, trashy employees and it's pretty much like a circus except non entertaining

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John D Martin
US
Nov 14, 2015 7:38 am EST

I just purchased a coffee maker from walmart that was priced at $3.94. When I got to check out it rang up at $17.88. I explained that this wasn't the price listed. After waiting 20 min for someone to take responsibility for this and approve this $3.94 price I was told no one wanted to discount it $3.94. I was told they would take 10% off. At this point I wanted the coffee maker for the price it was listed for. I'm tired of walmart not taking responsibility for their error and this must be addressed.
Ljdmartin@yahoo.com

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tia1
Fresno, US
Jul 18, 2009 10:25 pm EDT

I have had the same experience at Walmart, but for a much cheaper item. I believe it was some type of household cleaner. I checked the price before getting to the register, the employee said the was the tag was wrong and put the item back in the "wrong" spot. I asked the price again when I was ready to pay, they couldn't do anything. I worked at Target years ago, and they change prices, no questions asked, ESPECIALLY when it is their error (no matter the price). Today, for the third time I checked Walmart to see if they had a vacumn cleaner listed in their ad. Again, they don't have it. But they did try to sell me an identical one, same model-different color for more money. Their ad says that if the item is sold out they will sell you a similar item for the same price. Here I had the identical item but they wouldn't honor their ad. The ad also says that they give rainchecks. Yet I was told that they couldn't do that either. I just left, especially since I have bought two supposedly new vacumns from there that broke within days. I just thought since it was close and a good deal...

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Walmart loaded a expired money card

On today i went to walmart to add money to my walmart money card. I put $160. 00 on the card to pay a bill. When i call the co. To pay the bill i found that the card had expired. So i went back to walmart to see what i needed to do. I called the money card center because it took my money and i could not get my money back off the expired card. I asked nwhy did it accept the money and the card was expired? So i purchased a new card the supervisior told me to activate the new card and she would transfer he money to the new card. I expressed the importance that they do that a. S. A. P. So after i activated the new card i was told that the transfer was taking place as we were talking, and i would be called when it was complete. Well quess what i never received the call and when i called back the office was closed and the money had not been transfered.

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Don'tKnowwwhotocallaboutthis.
Guelph, CA
Jan 18, 2012 3:29 pm EST
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Almost ate a chunk of glass! found in mouth from chip bag.!
Careful! Do Not Buy!

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Don'tKnowwwhotocallaboutthis.
Guelph, CA
Jan 18, 2012 3:51 pm EST
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Ty, I can the store. The manufacturer for these product is another thing...

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Don'tKnowwwhotocallaboutthis.
Guelph, CA
Jan 18, 2012 3:33 pm EST
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plus my tooth hurts still!

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Walmart garden center

I went to walmart today at store #2497 in phillipsburg, n. j. I parked by the gate, near lawn and garden, as I have a very hard time walking. the gate was shut, but I was left in. I picked out my plants, went inside to pay for them only to be told that the register was closed. I had to walk all thru the store to the front checkouts to pay for my plants. there was no-one in lawn and garden to run the checkout. there were not any prices around the plants to know how much they were. I shop the store as little as possible anymore. it is always under staffed. there are very few registers open either. also, when I go into the fabric dept. some of the employees do not know what they are doing. I sew, and I buy fabric alot. good thing I know what i'm looking for. i've been asked by one of the assoicates if I could help another customer because she didn't know how to help her. and speeking of the fabric dept., what a mess. there are always shopping carts full of items with notes on them, such as "to be worked", overstock, etc. what's up with that? that store has gone from a nice store to a terrible store. the management doesn't care either. I will continue to limit my shopping in this store, and take my business to target. I only wish they had a fabric dept. at target, I would shop at that store all the time. i'm even thinking about switching to another pharmacy as well. store # 2497 needs to have some major changes done in it.

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kb5zcs
brownsville, US
Dec 19, 2009 11:58 am EST

Walmart has become one of the largest Flea markets of all time, when i go inside of one of these stores i fell like im at the flea market on a weekend, thats how bad this store has gotten over the years, they treat there workers like a paid slave also its become very bad .

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Walmart card is worthless, very poor customer service

My son was given a Walmart/Ge Moneybank Prepaid Visa card as a gift. When he tried to use the card he was told he had to have the orignal cash register receipt, which he doesn't have because it was a gift.

After over an hour on the phone with both Walmart and GE Money, they refuse to help at all. And ALL of the normal customer service numbers will not even get you to a real person. When I did get a real person I was transferred several times, and ended up back at the original numbers that won't let you talk to anyone until you activate the card, which we can't do. This borders on a criminal scam, when they sell something, take your money, yet make it so that it can't be used. Many people keep the receipt in case it gets lost, but who would think that you couldn't even use a gift card without the original receipt?

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Sanders1
Dawsonville, US
Jul 10, 2009 6:43 pm EDT

I've been using a Wal-mart/ G.E. Money Bank card for year when in Febuary i had a card get Canceled because i used a nickname on the card after many hours on the phone and yelling cussing and screaming and 6 months i was told by a supervisor that the refund check has been cashed but i never got the check. I have been trying since Feb 23 09 to get this check sent to me but it seems to me that the company is running a scam, I'm just going to Sue them I'm tired of them beating around the bush and lying to me about what they have or haven't done With MY money.

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Sossy Hyatt
Placentia, US
Jun 22, 2009 7:55 pm EDT

The card comes in very nice package. No where on it does it say that the gift giver is to activate it! This must be a post from Walmart since I have informed them of the fact that this posting is happening and they need to fix their problem.

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Sossy Hyatt
Placentia, US
Jun 17, 2009 2:41 pm EDT

SUCCESS! I received the check yesterday for $28.

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Sossy Hyatt
Placentia, US
Jun 08, 2009 3:00 pm EDT

Okay, not sure if I am going to be receiving a $28 refund check but this is what I was able to do. I called [protected] and went under the option of card is stolen, punched in the card number and was directed to a customer care specialist, I automatically asked for a supervisor. They will want to know why, automatically state that you are aware of the scam and you are wanting to speak to a supervisor asap. By the way, you are calling the Phillipines. The service calls are being sent their. I was able to tell from the accent and that made them even more nervous. Explain that you have called SEVERAL times, which I had and you needed to get a hold of someone in the US that you could file a complaint with. They are ready to help you now. They will FINALLy attempt to activate your card. Tell them, you've read the website complaints and that is not going to work either and that you want a full refund. They will take down your name and address, ask them what the amount of the check will be, they informed me $25 for the value and $3 for the activation fee, so I am to get a check in 7-10 days for $28. I will come back and post if and when I receive the check.

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About Walmart

Screenshot Walmart
Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. The company was founded in 1962 by Sam Walton and has since grown to become one of the largest retailers in the world. Walmart's headquarters are located in Bentonville, Arkansas, and the company has over 11,000 stores in 27 countries worldwide.

Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.

In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.

Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.

Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.
How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

Overview of Walmart complaint handling

Walmart reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Oculus quest 3 purchase 7/10/2024 was posted on Jul 11, 2024. The latest complaint SCO host was resolved on Jun 13, 2023. Walmart has an average consumer rating of 2 stars from 8336 reviews. Walmart has resolved 755 complaints.
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  1. Walmart Contacts

  2. Walmart phone numbers
    +1 (800) 966-6546
    +1 (800) 966-6546
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    Customer Service
    +1 (800) 925-6278
    +1 (800) 925-6278
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    Customer Service
    +1 (866) 925-2432
    +1 (866) 925-2432
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    +1 (877) 937-4098
    +1 (877) 937-4098
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  3. Walmart emails
  4. Walmart address
    850 Cherry Avenue, San Bruno, Florida, 94066, United States
  5. Walmart social media
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    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 15, 2024
Walmart Category
Walmart is ranked 1 among 121 companies in the Retail Stores category

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