Walgreensrefuse to pay back


This is an ongoing complaint I have with Walgreens Pharmacy; not just one of them, but all of them. The following seems to be pretty much typical of every single Walgreens I have ever used (and I have to use them...I don't have many options): Here goes:

The pharmacists take it upon themselves to regulate refills, even if there is no need to (i.e. not "too soon"); additionally, they love to try to make customers feel like total druggies, if the RX is for pain meds or anti-anxiety meds. Their favorite blocking move to not fill an RX is that "it's too early"...well, if the doctor hasn't instructed that the medication must (for example) "last 30 days", and I want to get it, say, after 22 days or so...who the heck cares? IF there are refills, then that's it...end of story! MY DOCTOR EVEN TOLD ME THIS!! It is not some pill counter's job to decide when they will deign to dispense my medication. I don't even care if insurance won't pay for it...I'LL PAY FOR IT, OUT OF MY OWN POCKET! Simply because insurance won't pay, does NOT MEAN that it is not a legitimate request for a refill! What if I didn't even HAVE INSURANCE? At what point would these idiots deign to refill my medication? Is it at 12:01am on "x" date? Is it 9am, when the non-24 hour Walgreens opens? Is it 9:59pm, right before closing? Ridiculous. Either there is a refill, or there isn't. It is NONE OF THEIR BUSINESS how much I am taking, or why...believe it or not, you idiots at Walgreens, sometimes people DO GO THROUGH THEIR MEDS SOONER THAN WHAT IS ON THE LABEL. I have had the same doctor for 6 years; she is fine with me filling the RX at any time; if not, she would put controls on it, such as "must last 40 days" or "NO REFILL; must have doctor approval". DUH. And again, if the doctor has not specified the med must last "x" amount of days, and there is a refill, and I will pay for it myself, THEN FILL THE DANG PRESCRIPTION. Now, here's another example of their incompetency/problem: Walgreens, on two separate occasions, has given my RX to someone else! And I don't mean an antibiotic, I mean (1) Soma and (2) Ativan - the so-called (not by me) "good stuff" that they are so dedicated to not dispensing to me...the person it was written for! (Ever notice they never balk when the RX is for an antibiotic or some other type of non-narcotic, non-tranquilizing drug? They pick and choose what they withhold!!) They LOVE that feeling of "power". That is SADISTIC. Once, my Soma RX was not ready, so I said "No problem, I'll go to the library and be back in 40 minutes...is that OK?" Yes, it was. So...after 45 minutes, I'm there (and why do they insist on being higher up than us? Jerry Seinfeld does a hilarious routine about that); and I am VERY SNOTTILY TOLD: "You already picked this up". WHAT??? I just started laughing! And there were 4 people behind me, so I made sure everyone KNEW HOW THEY FOULED UP. I said "Don't you remember me? I told you I was coming back after going to the library, like 40 minutes ago?" and the KID (most of them are NOT EVEN TECHS...they are kids, nothing wrong with that, but I betcha they are dipping into the meds; I stand there and count my pills, each and every time; I don't care if I look like a nut job) says "Oh, yeah...I do remember you!" Bravo...after all, it was 40 minutes ago! Long story longer; the EXTREMELY RUDE manager got involved, told me to be quiet (I talked over him when he basically called me a liar; I said "Just rewind your security tape, then you can see who you gave my SOMA to!" in a loud voice...). Well, of course they knew they were wrong and gave me a replacement RX at no charge; but to make up for it, they were EXTRA RUDE. And of course, no apology. Also I have had them mysteriously "lose" a refill; I had 3 refills on Wellbutrin, had it transferred from another pharmacy to Walgreens, and when I picked it up..."1 Refill Remaining"??? See, I guess they can't even count! They are even worse than Longs, and that's saying a lot. It's the attitude, the frustrated doctor attitude, that gets me. They seem themselves as oh so important, and do you know what? I can fill an RX! I can count and read! There! I'm a pharmacist! Also aren't we customers just giant pains in the neck? Always wanting our medication, at the right price, in the right dosage, willing to pay for it out of our own pockets, etc. I'm gonna copy this whole email and send it to Walgreens via their website. Fat lot of good it'll do. Unfortuntely, where I live, I'm limited to Walgreens or Longs (Safeway is just OK, but there aren't many of them, and certainly none near me); Longs is almost as bad. I just have come to the conclusion that Walgreens pharmacists are (1) frustrated doctors; i.e. were too STUPID to make it through medical school (and I mean, c'mon...how hard is it to be a pharmacist? Can you read? Can you count? Congrats! You are a pharmacist!) This BS about how they "carefully monitor your drugs so there are no adverse reactions" or whatever is a total lie; the COMPUTER WILL ALERT THEM; (2) they are sadists and bullies; they get a kick out of withholding medication; ESPECIALLY PAIN MEDICATION. There was a great story about a year ago; several Walgreens pharmacists accidently printed on several labels snotty comments like "Watch Out for this one..drug addict" and other worse things; they got BUSTED!! Very embarrasing; but certainly proves everything that I've written, wouldn't you say?? They look at ANYONE (even my mother) as piece of crud drug addicts, if you have an RX for - wooo weee, big deal - Vicodin. God forbid you have a more potent RX. I am perfectly presentable; I'm not a drooling junkie; I work for attorneys (well, don't hold that against me); I'm 47 years old; so I just cannot imagine how they treat the poor slob who looks like...well, a poor slob. WALGREENS PHARMACISTS are Frustrated Doctors, and practicing SADISTS (actually, they don't need to "practice" anymore...they have at least gotten one thing right).
From: Message Author (click here to email author)
Date: Thursday, 19-Jun-08 23:03:08 CDT

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I am a Walgreen's employee, an assistant manager, and I have to say, this is not always the case. It is regretable that you have had such poor service, but there are a few things you have to understand.

When filling a prescription, if the insurance company sends back a message of "TOO EARLY" some 90% of people don't want to pay the cash price and would rather wait until the insurance will cover it. Obviously this is not the case, and when they enter your refill into the system (as long as you step up to the window to request it), they should be alerting you that the insurance will not cover the cost right then and there. You should be allowed to make that decision.

About selling your prescription to someone else: granted this mistake does happen all too often, but it shouldn't have on this occasion, considering you were there to request your refill and to pick it up within an hour. There are checks, for example, if someone you may or may not know, knows your full name, your address, and the medication in question, it is possible to give it to the wrong person.

You also need to understand that the lost refill could have been on the part of the pharmacy you were using before. If Walgreens employees can make a mistake, so can others. We're all human.

No one, that I am aware of, is a practicing sadist at Walgreens. And you have no idea what is required of a pharmacist. If you can read and count, you are not *POOF* a pharmacist; you are *POOF* a tech. Pharmacists typically know far more abnout the drugs that pass through there than any doctor could. They spend as much time in medical school learning less about medical practice and more about the actual pharmaceuticals. Ask them anything about any current drug and you might be surprised at the knowledge they have. And the computer system only alerts them that you are taking a drug that may have a possible interaction with another prescribed drug. It certainly does not tell them what the interaction is and only needs to alert them because they cannot monitor the prescriptions of all their patients. It is a safety feature for the pharmacist to be sure you are not being subjected to something dangerous.

Unfortunately, a large portion of the techs in service (and not just by Walgreens) and kids, so they have bad attitudes and foul things up worse than others fropm time to time. Comments on the labels like you've mentioned are RARELY on the part of the pharmacist, and instead are usually the work of one of those kid techs. FYI, only the pharmacist can make comments on any prescription file now for that reason.

This is typical of many pharmacies you will find. Some may be better practiced at treating the customer with more patience and understanding, more reqpect, and more kindess, but all too often tensions run high because a customer is not willing to work with the pharmacy staff, anywhere. For example, if someone wants to pick up their script, but the insurance won't pay for it, they don't want to pay the cash price, where is the blame assigned: the pharmacy for lousing it up, when in fact, all they are doing at this point is informing about the INSURANCE's refusal to pay and the cash price.


  • Je
    Jen Aug 13, 2008

    Could you be more wrong? It's amazing how ignorant some people can be.

    Pharmacy school is just as demanding as med school. Pharmacists go through a great deal of education, both in the classroom and in the field. Pharmacists are also active members of the community, often giving immunizations and giving smoking cessation clinics. In order to do all of that, they have to pass their board exams, just so they can deal with dumbasses like yourself who can't seem to follow the directions on the bottle. If the pharmacist sees that you are not taking the prescription as prescribed, whether you're taking too much or missing doses, it is his/her responsibility to intervene. Drug abusers come from all walks of life. Pharmacists have the right and the responsibility to withhold your prescription if you are taking more than what the doctor prescribed. If the doctor wants you to take more, he or she needs to write an RX for more.

    Oh, and the computer does alert the pharmacists about drug reactions, but does it automatically account for OTC products? No. The computer does not always have information on new products or recent findings. Also, does the computer tell you where that Ex-Lax you so desperately need is? No.

    You know what the worst thing about being a pharmacist is? Dealing with know-nothings like you who feel the need to make a scene over your crazy pills.

    By the way, I work for CVS. You can keep taking your business to Walgreens.

    0 Votes
  • Ho
    Hotpoquets Sep 12, 2008

    What is funny is that you say your doctor doesn't have a problem with you getting it filled early and they they don't put restrictions on the medication. I'll assume that your doctor writes no specific directions on the prescription, because this would be a restriction. I also find it funny that you specifically know how a physician would restrict a prescription, did your last terrible physician have a problem with your consistent overuse? You also make it seem as though you're simply using a few more per month and that's why you need it a little early, but 22 days after the last fill is not a little early. I'm going to guess you're bad at math or you would've changed that fact in your story since you've only finished all of your medication in 73% of the time, taking on average an extra days medication every 3 days. Also you seem to think 8 days early is no big deal, if you do this consistently, which is obviously what you do based on your tale, in a year you would get an additional 4 complete fills.

    I do not care what you think about pharmacists, but we are charged with the duty of protecting you and the community from abuse of medication. Also ask anyone who has been addicted to prescription medication they would tell they were addicted before they know it. The reason why a pharmacist doesn't fill your medication when you deem it to be necessary is because unless we controll early fills how would anyone know someone is abusing a medication. The doctor wouldn't unless they keep a close eye on the last time they wrote a prescription and often times unless they have electronic record it is difficult to do. Also if a physician determines that a patient has been getting fills too frequently they will sometimes call us to determine if thats the case.

    If your doctor is as comfortable as you claim they are with the early fills, have you approached them about writing a prescription with increased directions? If a patient needs an early fill I'll look at the history and if it's consistentally early I'll explain to them that they need to have their doctor write for a new prescription with the current increased instructions and that I will check with the physician about an early fill. Nearly every time I feel it is necessary to speak with a physician and the patient wants me to (most don't want me to talk with the doctor at all) the doctor agrees with me.

    2 Votes
  • 1
    1 Sep 12, 2008

    drug addicts, drug addicts, drug addicts

    -1 Votes
  • Bl
    BlueSkiesAZ Sep 14, 2008

    This summer while waiting in line to pick up my RX at Walgreens after 5pm, I witnessed an uncomfortable confrontation by the pharmacist with a woman picking up her medications. I've never seen or heard this happen before. It was wrong! I believe the pharmacist was the manager because she looked like the big photo on the wall.
    In a rather loud voice the pharmacists asked the lady if the new doctor knew another doctor was giving her doubles on her pain pills? She said, 'By the looks of what you're picking up I thought you had a terminal illness!' (Everyone else in line heard this conversation and it was embarassing to all of us).
    The woman made a phone call on her cell phone and stepped aside. It was then my turn and I didn't know how it turned out (which was none of my business anyway). The customer didn't say anything and seemed timid and shocked.
    Other than that time, I've never witnessed any problems or had any at Walgreens. I like refilling online and like getting emails when Rx is ready. They've always been polite.
    They DO balk at refills before the date when there are refills left. When I ask what the problem is they also say 'Your insurance won't pay for it until Thursday'. But they don't volunteer the info before they say, no. I think they should do that so as not to upset people.
    PS. My last refill of an antibiotic came from an India pharmacy called 'Autobindo'. I saw President Bush say on tv that overseas pharmacy's were not safe to bring into the USA. I'm still alive and the Rx worked really good. ~

    0 Votes
  • An
    antymaster Oct 13, 2008

    Wow, I don't know where to begin. The others that have replied to this complaint (besides Blueskiesaz) sum up my thoughts exactly. As a responsible, mature tech, I have a unique perspective. The biggest misunderstanding about medications and refills is the difference between controlled medications and non-controlled medications. There are 7 levels of medications: Scheduled 1 narcotics (not sold in the U.S.), Scheduled 2 narcotics (Percocet, Adderall, Morphine), Schedule 3 narcotics (Lortab), Schedule 4 narcotics (Clonazepam), Schedule 5 narcotics, non-controlled RX medications, and OTC medications. The list of controlled substances (Scheduled 2 - 5 narcotics) is extremely small compared to non-controlled RX medications.

    With this in mind, you now have a much better understanding of the pharmacy world. First, federal prohibits refills on Schedule 2 narcotics. If you are even thinking about complaining in regards to Schedule 2 drugs, forget about it - the laws are very strict. Schedule 3 - 5 are a little more lax, and laws regarding these may vary from state to state. You must realize that pharmacists are going to be vigilant and cautious when filling prescriptions for these medications, not only for their own sake, but for the patient's and doctor's as well. Don't think the pharmacist is trying to "power trip", especially if you are not taking the medication as is written on your prescription. This is a big no-no with controlled drugs, and you absolutely cannot expect a pharmacist to go easy when his career is on the line.

    Now, let's move on to insurance and refills, all the while keeping in mind the controlled drugs discussed above. If you try to fill your prescription too early on your insurance (because you are either: 1. taking it more often than listed on your prescription, 2. didn't realize it was too early, 3. are going on vacation, and so on), your insurance company will send a rejection stating this fact, and will often provide the date of the next possible refill. At Walgreens, we are able to put that date in (if it is provided or if it is obvious) into the system, allowing our system to automatically fill it on that date. Now, remember how there are non-controlled RX medications and controlled medications? This difference is key when looking at refill-too-soon rejections. If you pay cash (non-insurance) price for all of your medications, you often will never see any problems refilling your medications unless the pharmacist notices patterns of abuse and early refills. HOWEVER, if you have insurance (as most people do), and your insurance rejects saying refill-too-soon, the type of medication comes into play. IF the medication is a non-controlled RX medication and you want to pay cash (non-insurance price), go for it. IF the medication is a controlled medication, is it absolutely up to the pharmacist to decide whether or not it may be filled, and he will often call the doctor to clarify - lo and behold, often times the patient is taking the medication more often, at which point they must have a prescription reflecting this dosage increase, OR the patient is abusing the medication, the doctor was not aware, and the doctor informs the pharmacist to not fill the medication this soon. Finally, keep in mind the entire time that we do NOT automatically fill a refill-too-soon prescription because 90% of the time, patients want to wait until the next possible refill date on their insurance. Therefore, by going with the majority, we are able to satisfy the most amount of customers. If you happen to decide: hey, I'll go ahead and pay cash (non-insurance price) for it and are nice about it, sure! We'll have it ready for you in 20 to 30 minutes. If you get pissed off and yell - don't expect respect in return! We'll fill it for you, but you can't possible expect a nice reaction from the techs and pharmacists. If I was helping the complainer that posted this complaint, I would have called the cops on them and had them escorted out of the store.

    Finally, there are so many things going on behind-the-scenes that you can't possibly have any good argument against the pharmacists or techs. Granted, we are all humans, some techs and pharmacists truly are dicks, and some truly don't care. However, please don't paint the entire company, or any pharmacy, with the same brush as your one bad experience.

    I pity the fool who is required to help you (Pit Cole) in the future. That situation is a disaster waiting to happen.

    0 Votes
  • De
    Debbie Nov 11, 2008

    Just for the record. Most pharmacist have a doctorate. They are not pill counters/pushers, etc. My husband has seen other Pharmacists get sued because they did not have documentation to back up the fact that they were questioning a patient's refills. (The patient died of an OD and the family sued everyone.) The pharmacist had contacted the doctor's office over and over again about the amount of medication the patient was taking. Pharmacists do make mistakes, but you never know how many times they quietly saved a life by checking a prescription, contacting a doctor, or refusing to refill early. Don't forget my husband has to answer to the FDA. His job and career are important. Patients don't realize sometimes that they ask pharmacists to do illegal things (refilling early, getting medication without a prescription, trying to fool the drug companies).

    1 Votes
  • Nu
    nurse on board Feb 24, 2009

    I have to agree that pharmacists tend to think that they themselves are doctors. I understand that they go to school to learn an abundance of material regarding the molecular makeup of a drug; however they are not prescribers of medications. They have a license that says they are responsible enough to fill the medications without consuming what they have in stock. Who are they to determine if a presciption should or should not be filled??? Funny how you can ask one pharmacist when you can get your medication filled and he will give you one date and ask the next pharmacist on duty when they can fill your script and they will give you a date with a two day difference. You pharmacists' need to grow some balls, stop trying to hide behind the insurance companies as well as your so called "company policies." Who are you to question a prescription that a doctor has ordered for their patient, unless that drug has some kind of concerning interaction. Have you not heard of the word tolerance??? Oh yeah, patients do have chronic pain and they do build up a tolerance to their PRESCRIBED BY PHYSICIAN pain medications, or did they not teach you that in school. Pain is what the patient says it is. Granted you do have some people that abuse the system, but you can not treat everyone as if they are abusing the system. Do you think that docotors are not aware of the drugs that their patients are taking?! Give me a break. I hope that all of the pharmacists who have declined to fill a physician ordered presciption for pain relief will some day experience a dibilitating event that requires them to need pain relief only to have some anti-social pill counter to refuse to fill their script even when you offer to pay for it out of pocket.

    0 Votes
  • Tu
    tuffi Mar 09, 2009

    I have gone thru the same stuff w/Walgreens

    0 Votes
  • Di
    disasters Apr 04, 2009

    Patients must start taking more ownership of their health and medications. Please stop blaming and pointing fingers at everyone and look at where you can improve--and you can start by not taking more of your medications than prescribed UNLESS your physician increased your dose/changed the instructions, which legally (for the most part) requires a new prescription (or if you really lost your Rx, broke the vial, or are going on vacation). Plus, if it is an increased dose, how the heck would the pharmacy AND your insurance company know if there's not a new prescription that documents it. This is legally enforced by the way. You should write this down, you might just learn something and have your ranting complaints addressed. It's tough to be empathetic, especially when you really want to, if there's a screaming, belligerent person verbally attacking you.

    But I digress...

    Pharmacists are following the law in addition to practicing professional ethics so whiners like you can't abuse the healthcare system. Sure, you probably are honest when you say your dose was increased/directions changed, but is every patient honest when they say their prescriber increased their <<insert prescription drug>>dose? But sure, you'll guilt us into taking your word for it and make a fit (a fit worse than a 2-yr old misbehaving child) and force us to allow it!!! Allow any script, any controlled medication. And then the pharmacist who was unfortunately there while you were there, gets his/her license revoked, fired, sued, arrested, etc. Pharmacists are not proactively prohibiting you from receiving your medication (you probably think everyone is against you for anything they don't agree with you on), they're simply informing you of the message your insurance company replied back with.

    And that message, verbatim, is "REFILL TOO SOON--Last fill on _______. Next fill at all available pharmacies on _______." If you can't understand that in plain English text, then maybe YOU can't read or follow instructions. If your dose was increased or the directions were changed that requires you to need your Rx early, the pharmacists needs to process this in a LEGAL manner. Simply put, we need a new prescription to document this action OR we need to speak directly w/ your prescriber to verify this change/dose increase, and again, document it. Key words: document, legal (did you write that down in your notes?)

    We can't take your "word" for it, even though we would LOVE to! (less steps for us to call your prescriber, wait for the fax or new Rx, process a new Rx, document this process, call you back, wait for you to come into the Rx and give you your Rx, etc). Everyone's lives would be easier if everyone was honest, which we know isn't always the case. And oh yea, you're not the only person coming into the pharmacy, there are other people who need their medications too. But hey, why would we care, we're preoccupied spending all our time scheming of new ways to prevent you from having your medications early...

    Next time you make a fit and act like a child, try recalling all the times you scolded your child for misbehaving, raising his/her voice, ranting, whining, complaining, screaming, pouting, overly-dramatic, etc. and think where your child/niece/nephew may have seen that. Probably from witnessing you do it in public and then perceiving that to be socially acceptable. "Everything I need to know, I learned in Kindergarten." Maybe you should have been held back.

    Good day and that is all. I'm glad I don't work in pharmacy anymore because every time I read these stories I sympathize for all pharmacists and pharmacy technicians in community pharmacy.

    As I roll my eyes...

    0 Votes
  • He
    healer78 Mar 04, 2017

    @disasters wow...it amazes to me how ignorant and stupid people like you can be. It's the exact reason people who have disabilities and other medical issues can't stand you, and why pharmacists who suck and Dr.'s like you who suck, and teachers and cops etc. all of those who chose any job in a healthcare profession or any line of work where they should be compassionate or have a good bed side manner etc. and have no business helping people should be fired. Because the truth is you don't help people you just chose those jobs to boost your tiny insecure egos and make yourself feel smart. Because you aren't. Sadly, what you do not realize, ( and this also goes out to the ### that wrote "druggies, druggies, druggies, " who by the way is probably doing so while slugging back some chilled glass of some alcoholic liquid as hypocritical delusional incompetent ###-offs two-faced losers usually do), is that once in a while people who actually DO take their medication PROPERLY as described might oh I don't know have to go on a vacation, or say have a death in the family of which requires them to travel unexpectedly, etc. did you ever think you aren't God? If the Dr. has written the script and has not directed the oh so powerful pharmacist any special instructions on the patient being oh I don't know red flagged as "crazy", I think a two day window is ok. Oh wait, actually, legally, it is! Interesting! Also, if your insurance company in addition to your Dr. also agrees than who in the hell do you think you are as a pharmacist who is NOT a Dr. and I don't care if you went to school for 8 years, to say whether or not bean counting is appropriate at any time? We aren't talking about a week early here. Guess what? I don't take any of those medications either and I am not a drug addict! So you cannot respond with any of your nasty comments about how that must be the case. In fact, I am a Dr. and I am disgusted by what I am reading. I also feel horrible for these patients being shamed for having to take medication for issues they cannot help. Illnesses occurring in the brain whether it be emotional or otherwise is no different than a heart problem, it is an organ and needs to be controlled. Shame on all of you for your judgments and bullying. In addition I am willing to bet none of you have ever dealt with traumatizing events, suicide, PTSD, etc. or physical pain so crippling one may not be able to function with medication. If a "druggie" wants to do so they buy it on the street, you are simply assuming every person is an addict, you should be ashamed of yourselves. Rite Aid, Walgreens and CVS behave this way because of MONEY not because they care about DRUGGIES lol, don't think for a second AS I ROLL MY EYES it has anything to do with your well-being, or your fill date...for god sake I have watched these so called "pharmacists" who are just oh soooo above it hand over hundreds of brand spanking new needles to a woman who was clearly a very sick and high HEROIN addict. DISGUSTING. But, oh that's ok. You know what I think? I think you are secretly just pissed off because at some point you realized you can't write YOURSELF ANY SCRIPTS! :) You certainly aren't going to go to a fellow Dr. and get them or a fellow pharmacist, my what would your peers think??? It's ok, you'll be just fine. Keep bullying poor defenseless patients who really have problems, and slug back that liquor.

    -2 Votes
  • He
    healer78 Mar 04, 2017

    @healer78 oh and please forgive any spelling and grammar mistakes, I tend to do that when I am hot and bothered by a topic that infuriates me. Especially when it comes to anyone bullying anything that is defenseless.
    I get very hopped up when it comes to disabled people, children and animals.

    1 Votes
  • Tl
    TLDL Apr 14, 2009

    After today, I'm completely FINISHED with Wallgreens pharmacy. Period.

    The whole "Too Early to Refill" thing is insane.

    Pharmacists are not doctors. Sorry to all the pharmacists, and pharmacy-supportive commenters here. If you want to dictate how often people take their meds, go back to college and get your M.D. My doctor gives me a prescription, and he decides the number of refills and the frequency at which I can take my medicine. Period.

    I take Klonopin and Celexa. My doctor is very liberal with me on the Klonopin, prescribing one per day or "as needed". She usually gives me 2 or 3 refills on each prescription. That's a pretty good indication of trust.

    Four times in the past year, Wallgreens has refused to fill my prescription because it was "too early". And it's not even an insurance thing... I am self-employed with no insurance, and pay cash. Each time this has happened I have had to call my doctor and it's usually a day-long process getting my Klonopin refilled. The last time, my doctor was so angry with Wallgreens... conferenced me and the pharmacist on a phone call and went into this rant about what "as needed" meant and how I was under her medical care, not the pharmacist's.

    That's MY story.

    So earlier today, my ex-husband calls me begging me for a Klonopin, falling all over himself apologizing. Wallgreens strikes again!!! He recently went through a really messy breakup and was diagnosed with Panic Disorder. His Psychiatrist (a *M.D.*) gave him a prescription of Xanax with two refills. He filled it the first time, refilled it late last week. He had one refill remaining.

    He traveled to see his parents and extended family over the Easter weekend, and ended up leaving all his medicine in a hotel bathroom. You guessed it... no way in hell anyone would be returning it.

    He called his doctor, explained the situation and that he was going to use his last refill to replace the Xanax he lost. Doctor was fine with it, said "Sure".

    WALLGREENS REFUSED TO REFILL THE PRESCRIPTION. Even after a call to the doctor's office and two explanations. My ex says the last time he spoke with them, the pharmacist said that "[He] has heard it all and knows the truth, and that Wallgreens will not support his drug habit. It was simply too early." But it didn't end there. The pharmacist went so far as to completely "deactivate" the prescription, where it can't be filled even after the *scheduled* refill time!!! I'm not even sure what THAT means other than my ex has a refill at Wallgreens that cannot be used or transferred anywhere else.

    I have never had these problems with Wal-Mart or independently owned pharmacies. This just makes me sick. After my dramas at Wallgreens, and after my ex's drama today, I am totally done with that joke of a store.

    Oh, and to the commenter who said something about pharmacists having doctorate degrees: A PHD DOES NOT MAKE YOU A DOCTOR.

    0 Votes
  • Di
    disasters Apr 15, 2009

    Agree: First, Walgreens should have filled your prescriptions if you were going to pay cash for it--that is a mistake by them. You're right, it wasn't an insurance issue, so no reason why you could not receive it. Second, your husband should have received his prescription if he was going to pay cash for it--again, since it's not an insurance holdup, there is no reason he should have been withheld or his prescription "deactivated", whatever that means. I've never heard of that before, but yes, should not have happened.

    Disagree: Your last comment: "A PHD DOES NOT MAKE YOU A DOCTOR" is completely inaccurate with every angle you may try to argue it with. You may have just misspoke which is fine, but to clarify:

    PhD directly translated means "Doctor of Philosophy." A Ph.D is therefore considered a doctoral degree (as is written in the name), and qualifies college professors to teach and conduct university-level research. Thus, we call them Dr. so-and-so. If you made that same statement to any PhD holding individual, they would laugh because that statement is 100% contradictory. PhDs can do more years in school than an MD does. Second, pharmacists can pursue a Ph.D, but the majority only pursue a PHARM.D. (like how most physicians only pursue an M.D.) A PharmD is recognized as a doctoral degree. A practitioner who holds an M.D. is recognized as a physician. Thus, you are being cared for by a physician, but historically we use the term "doctor" to describe a physician.

    A more accurate declaration on your part would have been "A PharmD does not make you a physician."

    Again, I empathize with you regarding your prescriptions--you and your husband should have received them. Life happens, and not everything goes in order as written. Your husband forgets his prescriptions, we all forget and he should have been able to obtain another supply. Period. As a corporation, Walgreens needs to (no, must) employ more staff in order to provide you and your husband, and the entire community, with better PERSONAL service than the service they actually are providing. The corporation has been so caught up w/ providing the latest technology to fill orders that they neglect the personal side of business, which makes and breaks a business. They eliminate a staff member b/c they feel the automation can do that job, but can the automation machine pick up phone calls, listen to your situation and resolve it, etc etc. If the limited staff had more time to tend to your problems instead of dealing with the millions of other problems and responsibilities that need to be completed, this issue would not have blown over for you. The problem is rooted from the top executives who look at the numbers (sales) on a computer screen, then dictate orders downstream to regional supervisors and management, with complete disregard at the final picture, which are you and your husband, and the millions of people who fill their prescriptions at Walgreens each day. It's a culture that needs to be reevaluated, but is trapped by stockholders and investors who look at bottom line numbers, and not at what really matters--you.


    1 Votes
  • He
    healer78 Mar 04, 2017

    @disasters perfect example of what I was saying before...see how this one has to go on and on for like two paragraphs trying to put down someone over the PHD nonsense? That's hysterical???!!! You know damn well a college professor can't write a prescription for an illness you ### and that's what they are referring to you when they are saying a person with a PHD IS NOT A DR but you want to make yourself feel smart because you are a bully...so...what did you do? Unwarranted, you had to go to some online dictionary and review the difference in the definitions of both terms because you're an ###, and then had to put someone down to make yourself feel better. When in reality you're wrong and look like the dumb one because...you're rude and insecure!!! You must be a college professor! That's why most people hate them, they love to be pretentious, patronizing and
    put on a show for their own ego!! Congratulations on public masturbation!

    0 Votes
  • Tl
    TLDL Apr 16, 2009

    Last commenter: Yes... I know what PHD means, LOL... A close family member is a history professor and went by "Dr." at school, but she never would have claimed to have been a physician. I should have clarified that a PHD does not make you a medical doctor.

    And I am not totally saying that pharmacists shouldn't be diligent in handing out drugs to people. But there's a difference in me filling a Klonopin prescription a week or two early or my ex losing his medication, and some nineteen year old filling and refilling three prescriptions of Lortab from three different doctors twice a month.

    Otherwise I totally agree with you. The main thing, in my experience, with these people in Wallgreens pharmacies is that they assume everyone is some sort of pill-addicted druggie. Like someone else on the board said, you go into Wallgreens pharmacy with an anxiety or pain medication and you immediately feel scrutinized.

    1 Votes
  • He
    healer78 Mar 04, 2017

    @TLDL ummmm, it's their job to "hand drugs over" to people, that's what they signed up for...and it's drugs that are paid for legally and permissible by a...DR., WHO BECAME DR.'S TO MAKE THOSE DECISIONS. DO not try to explain yourself and make this your fault for getting meds from a person who simply reads a paper, follows the instructions and puts pills in a bottle. That's it. They do not prescribe anything, they simply follow the calendar, make sure they pick the right bottle with the right person and check the I.D., collect the money, run the insurance. No rocket science involved. Stop giving them so much credit, it's nauseating.

    1 Votes
  • Tl
    TLDL Apr 16, 2009

    Apologies - Not sure why that posted twice. I was just trying to change my account name.

    0 Votes
  • Tr
    Traveler24 Apr 16, 2009

    I totally agree with the fact that they think every one is a druggie.
    personally im fed up with that no early refill thing to.Last month they called me to pick up my script 2 days early. I got there and the phramsist says oh its 2 days early I cant give you this! It was payed for already so it wasnt an insurance issue. Ive had some that will give it early. Most wont though. Its sad cause I really do like the store in general.

    1 Votes
  • Wo
    World traveler May 06, 2009

    Pharmacists have a dispensing license, physicians a prescribing one. If a pharmacist is intimidated by the patient or doctor or even his PHARMACY MANAGER not storemanager with an associates degree that's the respective pharmacist fault. The Pharmacy cannot even open without the respective pharmacist there. As proprieter of the license no one can force the pharmacist to fill a prescription. PERIOD. Not your medicaid defrauding physician who took one semester yes folks 1 S E M E S T E R of pharmacology and can barely spell the drug name right let alone dose it or know what it interacts with. Not the R.N who took 2 years of school at some carnivalesque community college and now thinks she can call in no prescribe medications for her friends and the pharmacist "has to fill it" ...ha!. Yes you guessed it I am a pharmacist and too many times I have had people trying to tell me how to do profession I've spent a lifetime studying. As an ethical provider I will take what the physician prescribes and if it passes through all the bells and whistles, it yours. But, I do not have to put up with people who for one thing or another feel they can dump their sh-t on me. Patient or physican alike. Patients educate yourselves before you make a fool of yourself, you may think that our compassion is infinite...we are not your mothers some people never had it that way either, just goes to show. Diagnostiticians, stay in your lane, as a pharmacotherapeutician I'll stay in mine. And for all those who think pharmacy is adjunct, pharmacist are not doctors, thus we don't deserve that level of respect, look at all the medical malpractice lawyers on TV and imagine there were doctors of medicine filling your pharmaceutical prescription and not a doctor of pharmacy, think about that the next time you pick up a script and see how safe you feel imbibing our therapeutic toxins.

    1 Votes
  • Ph
    PharmD-student Jul 07, 2009

    Pharmacists arent just f***ing pill counters! You people are ignorant. If the pharmacist has a PharmD, then they are a freaking doctor!!

    -3 Votes
  • He
    healer78 Mar 04, 2017

    @PharmD-student nope. they are pill counters. that's why they count pills and sell them. Dr.'s treat people for illnesses...stop with the technicalities... a Dr. of drugs simply is the one held legally responsible for the actions of the underlings, and the purchasing and the facility etc. and of course the one who gets screwed for giving the wrong medication to the wrong patient, etc. just stop already, your PharmD is showing...

    2 Votes
  • He
    healer78 Mar 04, 2017

    @healer78 oh wait you're just a student you don't even have a degree yet! lol! for god sake are you even an adult? Please go out and experience something first before you comment anything on here...

    1 Votes
  • Th
    TheTuna Aug 31, 2009

    I tried to pick my class 3 controlled substance tonight 2 days early. The pharmacist at walgreens said I had to wait exactly 15 days from date of the last refill. Now they have put a flag in the computer saying they will have to call my doctor to get my refill. I like walgreens because I travel. I'm going to transfer all off my scripts to a local pharmacy. I am fed up with the pharmacists acting like feds.

    1 Votes
  • Aa
    AAR-andi Oct 06, 2009

    Hi. I am the opposite - my Walgreen's is great & the people have gone out of the way to accommodate me. I am a chronic pain patient with a brain tumor + the pharmacy is in Knoxville, Tennessee -> The Farragut area.
    I appreciate them. So some are great + some not. Think I'm on the wrong web-page so I'll run along. Hope it's all working out for You.


    3 Votes
  • Ke
    kenneth1103 Dec 18, 2009

    Today I experienced the same problem with Walgreen’s. My Klonapin prescriptions are written in 30-day cycles, and I deposit them with the pharmacy with three refills. I attempted to get my Klonapin refill today seven days early (23 days after the last fill) because I am leaving town for several weeks. The Walgreen’s pharmacist said she couldn’t fill it because “it’s way too early.” I respectfully asked her what, in our state, the early refill law was for Class IV substances (my impression was that per law, Class IV could be refilled after 21 days). The pharmacist said she “didn’t know” what the law said, but that she “thought” it was “27 or 28 days.” I asked her if there was any way she could find out exactly what the state law said, and she dodged my question by saying “not even insurance companies will fill it this early.” I politely told her that the insurance issue was immaterial, because I always pay out of pocket for my Klonapin. Still, the pharmacist dodged my question about state law, and said I couldn’t get the refill until “Tuesday or Wednesday next week at the earliest.” Because she sounded confused about the state law issue, I politely asked her if there was any way she could find out what the law was: I assumed she must have some manual somewhere in the pharmacy with this information. Unfortunately, she angrily retorted “I’m telling you, not until Tuesday or Wednesday.” She actually raised her voice and made an aggressive facial expression. I thought the pharmacist’s behavior was outrageous, especially since she was dodging the question about state law and early refills. After all, if she had merely told me that, per state law, it’s too early to get the refill, I would have been fine with that. But she deliberately refused to address the question, and became noticeably aggressive. There were several people behind me, and I didn’t want to create a scene, so I left. I am going to research the law on this issue, and if it turns out that the pharmacist was playing god – as I suspect she was – I am going to vigorously investigate all possible means of getting her reprimanded, both by the board of licensure and by her employer.

    3 Votes
  • Ke
    kenneth1103 Dec 18, 2009

    Just a few comments about doctoral degrees. First, a doctoral degree does not make someone infallible or omniscient. Like anyone else, people who hold doctoral degrees are expected to know the limitations of their own intellectual and moral authority. Second, the individuals above who claim that pharmacy school is “as hard as”, or “more difficult than” medical school are deluded. Getting a PhD in pharmacy does not put someone on the same footing as an MD. Thus, with respect to the complaints posted on this board (such as mine and several others), IF the pharmacist is permitted per state law to use their own judgment about early refills (and that’s questionable), then the pharmacist should have politely offered to call the patient’s doctor to get permission to refill the scrip early. That would have been the sensible and responsible thing to do. If the pharmacists have any suspicion of drug abuse on part of the patient, such information could be promptly reported to the doctor. Third and finally, the pharmacy personnel who have posted on this complaint board sound utterly narcissistic, self-indulgent, and deluded about their intellectual and moral authority. The one I dealt with today looked rather young. Based on the judgmental tone and sanctimony so obvious in the remarks of pharmacy personnel on this page, I am guessing that those individuals are quite young, too. That tells us something about how these situations at Walgreen’s pharmacies ensue.

    1 Votes
  • He
    healer78 Mar 04, 2017

    @kenneth1103 oh my goodness, finally, someone who makes sense! THANK YOU!!

    1 Votes
  • My
    m.y.00304 Dec 30, 2009

    For your record those medications are controlled for a reason. Do you not read the news and see how many people over dose ...even accidentally and die from combinations of controlled medications? Pharmacists have doctorates too and when it comes to medications they ARE the experts. You go through four years of pharmacy school, earn a doctorate, deal with ignorant customers all day long and then come right a blog about being sadist.

    Please do walgreens and favor a go to mail order. They couldnt care less whether you overdose or not.

    -1 Votes
  • De
    Deb in Tennessee Feb 18, 2010

    When I was on methadone for Pudendal Neuralgia pain, Walgreens was the only pharmacy that could fill the prescription at a reasonable price in Tennessee. I suffered the same rebuffs from pharmacists that considered me an addict because I took 5 mgs. per day and no more. But every time I went in to fill the script monthly, the looks I received were unnerving. And I've never used street drugs! I guess they thought I was using methadone for heroin withdrawal.

    Well to hell with Walgreens! I finally took myself off of methadone and now use tramadol although I'm in constant pain. Doctors don't care and neither do pharmacists because of the dregs in our society. I've never seen so many judges of regular people in my life. The DEA and their drug laws have made criminals of everyone who REQUIRES pain medication.

    I miss the days of neighborhood pharmacies that knew their customers and understood their needs.

    3 Votes
  • Up
    Upset anonymous person Mar 20, 2010

    I have had the exact same thing happen to me at Walgreens to...I went to fill a Lortab prescription a 30 day supply, I came back on the 30th day to pick up and they said I could not pick it up because it was too early...And I said how was it to early and the pharmacist said your not picking it up today and thats final...They would not let me pick up my Lortab until the 33rd day which was not what my doctor ordered saying they don't count the day u pick up or the next day after that...STUPID!!! And RITE-AID IS NO GOOD NEITHER TO PICK UP PAIN MEDICINE'S...I tried to fill my pain medicine there and because my insurance that I had at the time only allowed 60 pills to be filled and she tried to fill all 90 pills and the insurance told her it was not covered because I reached my limit and I told the dumb pharmacy this before she tried to run it...SO THEN THE DUMB BROAD - JESSICA - CALLED MY PAIN MANAGEMENT DOCTOR AND TOLD THEM THAT I WAS COMMITING FRAUD AND GETTING MEDICATIONS FROM OTHER DOCTOR'S WHICH WAS WHY MY INSURANCE WAS DENYING MY REFILL...SHE ALMOST GOT ME KICKED OUT OF MY PAIN MANAGEMENT CLINIC DUMB BUTT AND HELD UP MY PRESCRIPTION A WEEK WHILE MY PAIN MANAGEMENT CLINIC INVESTIGATED ME . OF COURSE THEY FOUND THAT I DIDN'T DO ANYTHING WRONG...I HATE PHARMACIES THEY ALWAYS HASSLE ME SINCE IM VERY YOUNG THINKING THAT I DON'T HAVE A SERIOUS CONDITION THAT CAUSES CHRONIC PAIN...

    2 Votes
  • Hy
    hydrangeaS2 Apr 14, 2010

    Like many people have already mentioned, most pharmacists are Pharm.D's which would make them DOCTORS, so don't let me hear anymore of those insults "pill counters". Physicians (MD's) have more knowledge on diagnosing and treating diseases but how much time do they actually have to learn about drugs? ONE semester. So who do you think knows more about your medicines?

    Pharmacists don't spend years of hard schooling and possibly hundreds of thousands on tuition just to lose their license because some people can't seem to follow directions on how to take their medications. If you want your controlled medications early, transfer the prescription out to CVS, Winn-Dixie, wherever you want. When something does happen to you, because you OVERDOSE yourself on something we'll be glad it was that CVS or Winn-Dixie pharmacist license on the line and not ours!

    -3 Votes
  • Ma
    mari1234 Apr 10, 2011

    Pit cole I just want to let you know that Jen is being the ignorant one here. I have been going to walmart for over 5 years for the same medication. Walgreens themselves told me to order it 5 days earlier because the medicine I take is not a medicine they always carry. I havent had a problem until two months ago where this pharmacist says its too early and I tell her I have to make sure I order it ahead of time because sometimes you are out . The next time I went to walgreens and I dealt with the same pharmacist, Guess what? They were out and if I dont take this medicine everyday I can have seizures. If the insurance company approves it, it is none of their business when I pick it up. I had to go twenty miles to another walgreen because that one had the medication. It is the pharmacist attiude. Some know you well and treat you great and some are just nasty and make up their own [censor].

    2 Votes
  • Da
    DanEsq Apr 16, 2011

    Here is the problem and it is not the pharmacists. They are victims as much as anyone else. Our government has commenced a so-called "war on drugs" during the Reagan administration in the mid 1980's. We lost that war a long time ago. Drugs are available on the street 24/7. They will deliver or whatever it takes to get paid. There is no shortage of supply or demand. What our government has done is create a giant group of mainly public employees whose paychecks depend on the continuation of the failed "war on drugs". These people include, police, DEA, prosecutors, jailers, prison guards, judges, attorneys, drug counselors, inpatient facilities, DUI camps and more. That is a lot of people getting paychecks. If there was any form of legalization the ranks of these employees would thin rapidly. Unemployment anyone? Pharmacists are under the gun because they are the legal distributors of drugs which can also be used illegally, which includes diversion of the drugs for street sales or use and, technically, overuse by the lawful user which may also include doctor shopping activities. The pharmacist is forced by various government entities to be the gatekeeper for these drugs. However, the huge group of people that earn a living from the "war on drugs" do not really want the pharmacists to be successful in their gatekeeping functions. If they were, the supply of drugs on the street would fall and there would be less illicit activity. I am not talking about Schedule I drugs here at all, such as heroin, marijuana, methamphetimine and so forth. The pharmacies are not distributing those, the Mexicans are doing that and we let them across the border in droves to bring their products into the USA where the demand for these drugs seems unlimited. Again, there is no shortage and you can get 24/7 service and delivery without so much as showing an ID. All you need is cash. So what we have are pharmacists and physicians being somewhat terrorized by the government people or at least believing that they are being watched. The government could easily limit distribution of lawful drugs by pharmacies if it wanted to. It does not want to and never will because too many people make a living off of this system. The drug manufacturers want their stuff being sold as rapidly as possible, so do the pharmacies. Guess what, they make money off of it. Do you see government agents trying to regulate how much booze you buy at the liquor store or if you refill your booze supply too early? Of course not. They collect big taxes on booze. How about all the latest gambling joints. I don't hear the government screaming about gambling addicts going to casinos too often and spending their money. The government makes money on it and there are many government jobs policing it. Fat, dumb and happy. Gambling is also a social problem, but it is legal. It is illegal to bet on sports at work. The FBI can arrest you and you go to jail. Have you seen them hanging around at your work? Nope, and you won't. It is all a bunch of political crap and the pharmacists are being watched just like the dealers in Vegas. That is an occupational hazzard. They are victims and that is it. Very politically motivated. I say we should consider legalization of narcotics, etc. and put these government workers into the private sector doing something else more productive than being prison guards. Tell me the difference between Vicodin and Crown Royal. There is none. Actually, liquor does more physical damage than narcotics do. Check it out, don't just take my word for it. Next time you get upset with your pharmacist, step back and think about it. They have no real choice. They have to protect their jobs and make sure they do the government's bidding or at least look like it. If the pharmacist was paid by getting a piece of the action from the pharmacy nobody would argue with you refilling a prsecription. Look at how the various pharmacies fight for your business. It is big bucks today. It is not going to change. The police are taught that they are doing something good, so give them a break too. That is the story the government maintains. Good luck at Wallgreens everyone. It is not a bad place. It is the biggest drug chain in America.

    2 Votes
  • Su
    Suzy Homefaker May 29, 2012

    This is my Walgreens experience...

    After calling in my refill to Walgreens in Fond du Lac, Wisconsin, the automated system saying it will be refilled, and driving 35 miles ...Pharmacist Renee denied to give me my medication, then tells me to come back 2 days later they still play games AND NO MEDICINE!!! . I was told I had to pick up my med refill on June 9, 5 weeks after the previous refill, because she felt I might be abusing this drug. Really? Because it is a non narcotic pain medication, that I have been taking for 8 years, she feels I should refill it every 5 weeks instead of the 4 per my physician. If my doctor says I need it, and my insurance will cover it, what gives her the right to tell me when and how I should take my medication. I was lied to telling me my insurance wouldn't let me fill til the 9th of June, which would be 5 weeks from the last time I filled it. I went to another pharmacy with the same refill the same day, and it went right through.I called my insurance and they said they never denied the script. I see my Dr. every 3 months, and she has no right to dispense my meds to her satisfaction.Pharmacists tend to think that they themselves are doctors. I understand that they go to school to learn an abundance of material regarding the molecular makeup of a drug; however they are not prescribe-rs of medications. They have a license that says they are responsible enough to fill the medications without consuming what they have in stock. Who are they to determine if a prescription should or should not be filled??? Funny how you can ask one pharmacist when you can get your medication filled and he will give you one date and ask the next pharmacist on duty when they can fill your script and they will give you a date with a two day difference. I will not be back !!!

    3 Votes
  • Da
    danieltyler Jun 14, 2012

    all of these pharmacists saying go to another pharmacy and "OVERDOSE" are ridiculous. First off, you are driving away customers from going to Walgreens. Secondly, do you really think someone is going to overdose by filling a prescription 3 to 5, even 7 days early? There is a thing called tolerance, and it will build up taking any opioid, benzo or stimulant. You say get a new prescription to account for this, well some people don't see their doctor every time they pick up a prescription, and doctors can be pretty hesitant to increase the dosage even if its just a slight increase, I have had a doctor write 70 instead of 60 but 3 months later forgot all about it and hasn't done it since. Pretty funny considering they aren't as hesitant by first putting you on a drug, such as klonopin, without even telling you it is habit forming. This has happened to a number of people I know as well. Then it builds up a tolerance and you wind up with even more anxiety because it is basically like taking nothing, and when the pharmacy fails to fill it a few days early you have to go without. Do you know what withdrawals from benzos such as klonopin cause? seizures and death. So if you are so worried about someone "overdosing", you should be equally concerned about that person having a seizure and dying (a seizure has happened to a family member), so just fill the prescription a few days early, 3 days shouldn't be a problem. I have heard of pharmacies filling it a week early if you pay cash and no insurance.

    I have also had problems saying there will be interactions and another incident saying I was too early when I did have to leave to work offshore. Newsflash, If i get a prescription for 20 5mg oxycodone/325 mg apap after surgery that says take every 4 to 6 hours as needed for pain, it is gone within 2 weeks and should not be a problem to REfill ativan 2 weeks later. If it was such a bad interaction, why didn't the first person notice it when they filled it in the first place at the same exact pharmacy?

    You also don't know what its like to see your mother crying in pain because she has to stretch out her pain medication because of the strict refilling policy. Someone that put her trust in people that had the "proper training", phds etc. and was butchered in surgery by a doctor that has now fled the country after so many complaints, but he was here for several years and no lawsuit could be put on him because supposedly it required another doctor to testify, which wasn't happening. I guess you guys all stick together. Now doctors and pharmacies alike expect the same dosage to have the same pain killing affect for 2 years? and then raise it up by like 5mg? Tolerance can occur within in several weeks in some cases, definitely in a few months. You really think someone is going to overdose by taking a few extra pills every month, when they have been taking the same drug for a long time? its not going to happen.

    Anxiety and pain do hit your harder on some days, do you really expect a doctor to call in or write you a new script within that time period? no it doesn't happen even if its a great doctor because guess what, THEY ARE VERY BUSY PEOPLE. I assume that those working at the pharmacy are too, which is why they probably just assume everyone is a drug addict to cover their own butts instead of actually caring.

    The above poster is right, you can these things on the streets and there are quack doctors who run clinics where you can actually get the prescription on site if you have cash, no paper, no trace. However, the people trying to do things the legal way are left screwed, unless you suggest a 60 year old woman go to the streets or some quack clinic in order to receive pain relief which I am highly against and discourage anyone from doing.

    3 Votes
  • 1b
    1Butler Jun 20, 2012

    Walgreens does the same thing to me. I been using same store for over 15 years. Since 2003, I was put on Hydrocodone Apap 5 500 Mg Tab twice day. I been on the same dose on into 2012. I normally try to refill on day 29, after taking my 1st pain pill I have 3 remaining. Walgreens constantly tells me 29 days is to soon. I must wait 30 days.I try to refill on day 30 and am told it is way to early and I would now need to wait every 31 days. Other times walgreens fills on 29 days or they say 30 days. There is no standing policy the staff is given on when walgreens will next refill you pain med. Walgreens started telling me Drug Tolerance and people are overdosing or I been told it's a state law or the dea is cracking down. I asked walgreens do you mind showing me these memo's you have from the state or the dea, no can do and I asked what does other people overdosing have to do with me, you think from 2003 same med, I have now and have not overdosed yet and it's 2012, that this is the refill I will be overdose on?. I asked next, is it the dea, biggest goal right now to search for people have who have 2-3 pain pills, left on day 29 to refill their med, that they considred this major addiction and abuse of med ?Walgreens, thats what they told us. Walgreens is so dysfunctional, their
    concerns about addiction are often due to lack of information. CVS I read is no better than walgreens, kroger, walmart, all of them do the same thing. I might get my next refill on day 29, 30, 31 who knows. I am going to have to ask the dr to increase by one pill so it is 3 day. I expect them to say, no. I did not think it is wrong to ask for dose increase of 1 pill after being on same dose since 2003.I am not getting effective pain relief. That's my story.

    3 Votes
  • 70
    70351 Oct 27, 2012

    Wow, lots of Walgreens complaints here... guess I'll throw mine into the pot then.
    I really never had any issue with Walgreens until recently. I've been prescribed pain meds at least half of my life. I won't go into why because all the "whys" don't matter here. Needless to say I've done everything the doctors have asked of me and this is what they prescribe. I have never had an issue of filling too early but recently I did run into something I never thought I would encounter.
    My normal pharmacy, CVS, was completely out of my monthly pain medication and it was going to be two more days until they would have more. As everyone knows, doctors prescribe pain meds so you run out EXACTLY on the date of the refill. There is no such thing as an extra few pills every so often, so when you have your regular monthly rx filled it means you have either taken your past pill or you might have ONE left at best. Since CVS wouldn't have the rx until TWO more days I needed to have it filled right away. This isn't my fault, but rather the way they either write it or the way your insurance carrier allows you to use it. So I ask my regular pharmacy *where* I can get it filled (basically WHO has them in stock so I can get it filled), but they refuse to tell me stating they can't tell customers who has narcotic pain meds in stock. Although I see why they would be reluctant, I'm no off-the-street customer here. However, this is another issue we'll save for another time. Needless to say these pharmacies would have you driving around aimlessly looking for your medicine all the while treating you like you're looking for your next fix. I ended up driving to three CVS stores, all stating "we're out". So I go to the Walgreens right across the street from my regular CVS store. They tell me they have it in stock but won't fill it because they said I normally get it filled at CVS. I told them the only reason I was at Walgreens was because of CVS's inability to fill it due to being out of stock. Didn't matter to the young punk behind the counter. He just said "I won't fill it". He went on to patronize me by stating I could wait two more days for this medicine as if this was his professional advice, to just not take my pain medicine for TWO days straight when I'm supposed to take it three times per day. Yeah right, like this is sound medical advice. So here we have a pharmacy that has the medicine in stock but refuses to fill it and all because I normally get it at CVS? So what am I locked into CVS the rest of my LIFE just because I normally go there anyway? By their own refusal to fill the rx Walgreens makes the customer look like they've done something wrong, like they're an addict off the street or something, when all you're doing is trying to get the medicine your doctor has prescribed for almost 20 years now. The Walgreens store manager, pharmacy manager, home office . . . none of them were worth a **** so I decided to seek legal counsel to see what they have to say about it. Of course it's all on my dime to fight this outrageous issue, but I'm going to do it because counsel indicated this issue has great merit, and innocent people shouldn't suffer because some knucklehead behind the counter decides to abuse their authority over such matters. Walgreens' professional advice of "just waiting two days" to take my pain medicine was also not only unprofessional but caused further suffering by an innocent party who was in possession of a valid and legal prescription which could have and should have been filled. No doubt about it, to court we go on this one. Unfortunately this is the one and ONLY thing big companies like Walgreens understand, which is what you can do to them in court and just how much money you take from them in the process. This is the only thing that gets their attention but believe me, I intend to get it. This isn't gonna be cheap but Walgreens made their own bed. It's now time to lay in it.

    2 Votes
  • Ju
    julie34 Dec 18, 2012

    World traveler, While I agree that she is wrong to fill her narcotics way too early. You kinda helped her prove her point about the pharmacy staff being jerks by your post. You should of tried to word your post a bit nicer if you were really trying to stick up for the pharmacy staff.

    1 Votes
  • Ja
    JayS3521979 Mar 23, 2013

    Walgreens pill counter tried to tell me that my insurance covers my script on the 23rd. I go to get them, and this social rejects says the insurance won't pay until after 5pm. Any idiot knows it is covered from 12:01am until whenever as long as it's the 23rd...now when I go back I'm going to make his ###ed ### count them out for me twice just to be sure HE isn't a druggie himself...phuckin pill counters...put on a lab coat and they feel intelligent! I went to a REAL college...try 4 years of schooling and maybe you'd be able to count hours AND pills..losers

    1 Votes
  • Jo
    Joseph J. Lang Mar 30, 2013

    My experience has increasingly been that Walgreens' "pharmacists" are playing God and are wanna-be "doctors."

    I have had a prescription for Ambien for sleep. The bottle of thirty tablets has "1 Refill" marked clearly on it. The insurance says, "Yes, we will pay for that refill because it's been 30 days since the prescription was written and filled."

    Walgreens' response: "Well, you didn't come in for it until six days later. Therefore we WILL NOT refill it until SIX DAYS past the date of 30 days from when it was written!" My M.D. told me this is WRONG -- She said "It's a case of pharmacy techs playing doctor." BUT, no matter what I've said I cannot get the prescription filled.

    Isn't it MY BUSINESS why I came in "six days after the fill date"? People have lives, and things happen that make them sometimes pay attention to things other like how many pills they have left in a bottle.

    Consequence: I have had several nights of NO SLEEP! If you read the prescription information, it says "Do not stop this medication suddenly." Many of the meds that Walgreen pharmacists "play God" with say this, but they DON'T CARE.

    I think this is OUTRAGEOUS.

    Angry in Arizona

    2 Votes
  • Do
    dont be the stupidest Apr 16, 2013

    pharmacists have licenses to protect. they would love to sell you your junk and forget about it, bt they are accountable. when asked why they let you build up your supply of pills because you decided to off yourself or are "sharing" the pharmacist has no defense. they don't know you from adam. have your wonderful doctor call the pharmacist and aprove an early fill you idiot!!! liability goes to doctor

    0 Votes
  • Co
    cognoscent Apr 23, 2013

    The notion that pharmacists are more knowledgeable than medical doctors and/or have 'true doctorates' is preposterous!
    1/ even the Pharm D. degree does not confer 'doctorate status'; it's more like a MS. True doctorate status is a Ph.D. in pharmacology
    2/ although pharmacists serve a wonderful function, their training and criteria for admission is far inferior to rigorous requirements of medical schools. Parenthetically, any pharmacy post-graduate training and certifying examination is far less exacting than that of medicine.)

    1 Votes
  • Ja
    Javmom May 05, 2013

    I have been filling rx's at Walgreens for 15+ years and only recently have become disgruntled and am considering taking business elsewhere. As others have stated, I too have dealt with techs that look down on you because of the medications being filled and have gotten my fair share of being dicked around about refilling what they consider to be "too soon" . Just recently they flat out refused to fill my adderall xr because of a different script I fill at different pharmacy that they claim is too similar to this one. Odd bc I have been filling both for 3 years why is it a problem now but not for past 3 years? How can they know what is filled at other pharmacies (ex: CVS, Target, Walmart, etc)?

    2 Votes
  • Ir
    Irene Carnahan Jun 21, 2013

    Walgreens. I hope you are reading these. If there is ever a class action lawsuit... I am 63, blind, and had brain surgery. Recently I had my knee replaced and the pain from that is awful. It has been a week since surgery. I am home, awake, in pain, with one pill left. A scrip was presented to Walgreen today, and they refused to fill it until tomorrow. Insurance had no problem with it. Ten years ago, I would still be hospitalized getting IV meds for pain

    1 Votes
  • Do
    Donna McL Jul 30, 2013

    I am a chronic pain patient. Most of these comments are older, but still hold true. scheduled substance can only be refilled every 28 days, like Vicodin and Morphine. Look up Walgreens and the record fine they just had to pay for filling fraudulent pain meds, over a billion dollars worth in FLA alone! Walgreens screwed up, also used illegal incentives to get Medicare and Medicare patients to switch to their pharmacies like gift cards, etc. It is a huge story, and now Walgreens employees are over using the law, going above and beyond the limitations of the law by making non cancer pain patients wait 4 or 5 days past the due date, because they are covering their own butts. Look on the Dept of Justice web site and search Walgreens. You will get the whole story. They knew this investigation was going on back in 2009, so that is why some legitimate pain patients are being turned away. I have a narcotics contract with my doctor, get my meds from ONE doctor, from ONE pharmacy( and it certainly is not Walgreens) and these stories are coming out more and more, because Walgreens is on "probation".

    3 Votes
  • Mi
    Miracle555 Aug 13, 2013

    I have been in pain for more than 35 years, but have only taken pain meds for the past 15 years. I too have been treated poorly at Walgreens . Just last week a phaacist that O have known since 1995 lied to me, declaring that my Rx was 'very hard to get' and besides, they didn't have it anyway. I later learned that supply was not the issues it all. This pharmicist told another pharmacist that I know, that he did not "feel comfortable" filling my prescription. I felt terrible about this- embarrassed and humiliated, and especially, betrayed.

    This man pretended to check his stock (on an open shelf, NOT where scheduled drugs are kept under lock and key). It was a charade! Enacted because his coward did not 'feel comfortable'.

    Who is wrong here? The patient who has taken the same medication for years without a problem? Or the professional who lied? Why not check the Florida Electronic Data Base, where my doctor and my Rx's are recorded? Why not just talk to me like a human being? Ask my about my pain. Even though it really isn't your business, I'll gladly tell you about the terrible trauma I survived at the age of sixteen.

    Because this Walgreens pharmacist did not feel comfortable, and chose to lie about it, I suffered so much unnecessary pain! Without my medication, it is not a matter of being uncomfortable, it soon becomes a matter of praying for death to relieve me of the pain.

    I have been treated shabbily many times by Walgreens so-called professionals. Lying to customers and patients is not professional behavior. And all this because of someone else's bad behavior.

    Your argument that these Pharmacists are 'protecting' me in any way does not hold water. Because the man LIED. And don't think withdrawal can't cause harm. When a pharmacist has denied filling my Rx, my blood pressure has spiked to 180 over 95, from my normal of 110 over 50. Not to mention the heart arrythimia that comes with it. Does this sound safe to you?

    The torment that good people are being subjected to, having their much needed medicine withheld, being criticized, scrutinized, and insulted by drugstore staff is immoral, and should be illegal. This behavior causes real harm. It must stop.

    1 Votes
  • He
    herethereverywhere Aug 18, 2013

    First, obviously most of you haven't a clue about how a pharmacy works. Instead of blaming Walgreens, or any other pharmacy for that matter, look at the people that are running your country. And believe me I say that lightly. They are the ones that are causing the problems at the pharmacies. Then comes you insurance companies. The gov't want to control every aspect of your life, and your medication, where it is hurting the majority of us, it a great place to CONTROL!!! As far as the way the pharmacists treat you, look what they have to put up with, probably close to hundreds of people all day, every day of the week. And quite frankly, it's people like you, trying to fill your medications that are controlled, way too early. What would that say to you?? It says to me you are either taking extremely too much, or selling ( according what the meds are) . So again, stop blaming the ones that are trying to help you and do your homework, heard of OBAMACARE? That's what is causing you and getting your medication a problem. If they see your name on that computer, that you have gotten this more than once or too early, then you're considered "Dr. Shopping" and probably abusing . It's not the pharmacists people. Where have you been? Since this "president" was put back in for another term, haven't you felt like you been in a communist country? Slowly but surely he is putting his nose in everyone's lives. So once again, the pharmacist are only getting a certain amt of certain amt of medicines, and having to take contracts with drs so the gov't can keep up with how much of certain drugs they dispense. So, i would say if you had that kind of pressure on you, wondering when DEA was gonna check on you, plus your regular stressful job, then the bit--y people that come in and gripe cuz u aren't kissing their feet, I'd say you'd probably be a little on the edgy side too. And just to let you know, we have a wonderful, very helpful, pharmacist at our Walgreens near Kingston, Tn. And I promise you, if you move your scripts somewhere else, you'll be griping about them before long.

    -1 Votes

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