Walgreens

I decided to try Walgreens Pharmacy to fill my new Prescriptions, as opposed to CVS, which I have used for years. First, one of the drugs I take is Ambien, which is a controlled drug. It have huge sleep issues, and without this medication, I do not sleep more then 2 hours a night. The first thing Walgreens did, was mess up on my Insurance billing, which caused me to run out of my pills, and I could not get any for 5 days. So, out of sheer disgust, I told them I wanted my script sent back over to CVS, and they agreed to call CVS and transfer my script to them. Cvs called me, saying they wanted to verify that I did want my script moved back to them, and wanted to make me aware that if I did transfer the script, I would loose all refills on my medication, except for 1, due to Connecticut laws regarding controlled drugs. So, I ended up telling CVS just to send the script back over to Walgreens, and I would refill it there until the refills were out, then the next script, I would take to them. The lady at CVS said ok, she would take care of it, and call Walgreens back and let them know what's going on. Now, fast forward to today...I get a voicemail on my phone, and it was my Doctors office, saying that Walgreens Pharmacy called my Doctor, and told him that I was getting my Ambien filled at 2 different pharmacies...at CVS AND Walgreens! I was floored! I didn't know what they were talking about, and my Doctors office was closed. So, I called Walgreens, spoke to the Pharmacist, who proceeded to tell me that the Pharmacy Manager, Samantha, called my Doctor, and told him that I was having my prescription filled at BOTH pharmacies, and because of this my Doctor had cancelled out my prescription for Ambien! I was beyond angry at this point! I called their corp office, and filed a complaint, and the lady told me that she was forwarding this to the district office, and they would be in contact with me. Now, I look like a drug addict, thanks to Samantha at Walgreens, and now have to take a day off work to drive to my Doctors office, and TRY to explain to him what happened. If he actually gives me another prescription for Ambien, I will be amazed. Thank you Walgreens for making me look like a drug addict, and damaging my reputation...I will NEVER go back to another Walgreens again! People beware!

Customer service at Walgreens has turned into a complete failure since they implemented the automated nationwide numbers for refills and you can longer speak -if needed- to the local pharmacist technician manning the store. When they had the prescription orderering/refill process being handled locally at the store, there were NEVER any service issues or errors. Now, you call in a refill request, get a confirmation for it, and when you show up at the store to pick up the prescription refill, they have no record of it! No matter how many times I have complained about this problem, nobody does anything -not even the so-called "supervisors", and the problem continues to persist as they have no clue -or no competent techical support- as to how to correct the issue. And if you do not want your medication on auto-refill... good luck - no matter how many times you tell them you don't want them on auto refill, the system will bump it back to auto refill status! They have spent millions renovating stores, they even sell apples and bananas, and now their pharmacists get to play "receptionist" in the front desk! A complete disgrace!

They are not a good pharmacy store, they have rude and incompetent pharmacists and store managers! Lousy customer service, and they keep messing up medicine prescriptions...

I had a new prescription for Klonopin written by my psychiatrist. The Walgreen's pharmacist refused to fill it since it had been less than 30 days since I had filled my old Klonopin prescription. I am not an insurance patient. I pay cash for all my prescriptions. This is not right. My doctor is aware of this. That's why he wrote me a new prescription so there wouldn't be a problem. I am seeing similar complaints on this site about Walgreen's. I can understand if it was an insurance regulation. But if I am paying cash and have a valid new prescription from my doctor, they should not refuse to fill it. I am done with Walgreen's. I have filled there for the past 5 years and probably spend $150 per month out of pocket. I know they won't miss my business but I will never return to a Walgreen's to fill prescriptions again. A pharmacy degree does not give one license to overrule a valid prescription from my doctor when I am a cash patient. Goodbye Walgreens.

Went to pharmacy at 10:30 this evening. Home with 3 sick kids and husband is out of town so in a hurry as neighbor watching kids briefly. On phone with husband while I was waiting in line due to husband out with clients until late and trip to Walgreens first chance I had to speak to him all day. Pharmacy tech passed over me/did not wait on me. When I asked him if he was ready for me he stated that he did not assist people speaking on the telephone because it was rude. When I got off the telephone, he rang me up for the incorrect amount on my prescription because the pharmacy had failed to apply the walgreens pharmacy benefits that I purchased after having showed them the walgreens pharmacy as well as my blue cross insurance cards when dropping of the prescription.

I had my 7 month sons prescription filled today at the Walgreens pharmacy. When my husband picked up the prescription and returned home. I read the label to check dosage and directions. The condition being treated was no where near what the label had stated. I called the pharmacy and asked them if the brand name was correct and they told me they had made an error and the medication i was given was the wrong one. Needless to say, i was very angry and all of the things that could have gone wrong if i given my son the medication went through my mind. He could have seriously been harmed by the pharmacys medication error.

I broke my foot almost 2 months ago in a car accident. I have never received prescription pain medicine but that doesn't matter. I had a prescription of pain medicine filled on the 22nd of October. I dropped off my prescription for this month at Walgreens in Portland, tn. I called tonight the 19th to tell them I would be there tomorow to pick it up and the pharmacy tech named Wayne, got very rude with me. He made me feel as if I was a crackhead. He told me that I couldn't get it til Wednesday and I shouldn't have ran out yet if I took it properly. I never told him I was out. He just assumed I was a junkie I guess who abuses pain meds. I proceeded to tell him that I would just come get my prescription because I didn't want to do business with someone like that. He then told me to drive on up there if I could get there and get it then. His tone was awful. I told the man I would I only lived 5 min away and he told me I wasn't his father and he wasn't my son so I didn't have to tell him anything about myself. My temper rose and I specifically told him he didn't have to get smart or treat me like I was a junkie. He then told me my mother probably was. This is unexceptable. I could be a mayor or anyone. This man has no idea who I am. And no one deserves to be spoke to this way. What he doesn't know is I am someone. And my attorney will be notified. I was discriminated against because I was in an accident that wasn't my fault and had to have pain medication? If anyone reads this I will never do any business with any Walgreens ever again. I am human, and who is Wayne to judge me?

I took a bottle of Eucerin Lotion back to the store I purchased it from (Walgreens Pharmacy located on Perris Blvd in the city of Moreno Valley, Ca.). I didn't have the original receipt with me (couldn't find it) so when I entered the store I immediately told the clerk (Irene, I believe) near the entrance that I was only bringing it back to do an exchange for a different lotion, as this brand was not adequate for my needs. It had not been used. Irene said only the manager could authorize an exchange and so she called him over. His name was Sergio Ramero. He looked closely at the bottle I had brought in and then walked away, without explanation, to see if he could locate the same bottle on the store shelf. Before coming back to me he then went into a back-office with the bottle. When he returned a few minutes later (btw, I had no idea where he went or what he was doing) his attitude was that he couldn't justify giving me an exchange because, according to him, that product had not been sold in his store for the past month. I explained to him that that might be true because I did, in fact, purchase it approximately a month before. We didn't disagree about that, however, he also said that he was not going to do the exchange because he couldn't tell that it was even purchased in "his" store. I asked him to simply scan the UPC code or other bar-coded information on the bottle in order to verify that the product came from "his" store. He said, in no uncertain terms, in fact, angrily, that he wouldn't and that there was no information on the bottle that would indicate it even came from Walgreens. At that point I then offered my credit card that I used for the original purchase in order to try tracking Walgreens system as a way of verifying the purchase and he said again "no", that Walgreens isn't a Target-type operation that can do that. By now I had become frustrated at not only his responses, but his demeanor, his attitude towards me, and his overall lack of customer-oriented skills. He just didn't grasp the concept that I was there, as a customer, (I already had several items I was planning on purchasing before his involvement) whose purchase not only effect Walgreens' financial bottom-line, but that I was indirectly contributing to his own salary and benefits. He finally, and with a great deal of consternation, said he would give me a 'store-credit' for the bottle I was returning, and I then told him that a credit was the same to me as an exchange, which was all I wanted to do in the beginning! He never got it! After I told him that and asked why he was being as belligerent as he was, he then changed his mind about giving me the store-credit and told me to take the bottle to another Walgreens and if I had a problem with him I should come back and tell it to his boss, the store manager. He was clear that he would not, under any circumstances, allow me to do any kind of exchange in "his" store. I emphasis "his" because he was pretty adamant that he was the "boss" and it was "his" store, and that things happened there according to his dictate. So sad! I hope that Walgreens or someone associated with Walgreens, either as part of corporate management, corporate customer service, or any stakeholders in Walgreens doesn't take this complaint lightly. This guy Sergio, is NOT doing the name of the business any good with the attitude he displayed to me today. I am absolutely sure that from what I experienced today, that I am NOT the only Walgreens customer in our area who has had the misfortune of dealing with Sergio and has left the store with nothing less than a bad taste in their mouth because of it. My experience also left me feeling like he thought I was a common criminal trying to scam the store... Too bad that his people-skills are as lacking as they are. As consumers, we come to stores like Walgreens to spend hard-earned money on goods offered and expect at least to be treated like we're appreciated. Today Walgreens didn't treat me like a valued customer...and with a Rite-Aid, A CVS and a Costco and a Sam's Club all within a mile of this particular Walgreens, the choice is pretty easy to NOT return to this Walgreens for anything, especially if it means running into an attitude like the one displayed by Sergio Ramero...

I was an employee of Walgreens for over ten years. I Complained to store and regional managment about the cutting of staff because of inability to take care of customers in a timely maner. Store managment told me to call for managment help when needed, they never showed up. The regional managment told me that customer service was not a priority and do not stay after your shift time, or you will be written up.
NOTE: to all Walgreens employee's watch your back, do your job, don't go out of your way to help, and keep looking for better employment. This company will discard you like the trash. Profit sharing is a joke . When you try to contact them in bed with J.P.Morgan(listed as one of top five companies for worst customer service) took almost sixty day's to transfer my money, and thirty day's just to tell Walgreens Profit sharing that was no longer employed. I even had a customer leave a thank you card with the pharmacy manager and somehow it got thrown out (Pretty Low). This company has nothing in mind but PROFITS. Find a small pharmacy that has the customer in mind, if you can.

Walgreens once rated americas best pharmacy is becoming the worse day by day –ughh just thinking of how they treat their employees make me sick –its time they have independent bodies doing the loss prevention work –the internal body is a total mess they are all so corrupt when they are supposed to be investigating matters instead they are sharing the info with the same people involved. They clearly have the favorites and their untouchable people who just collect a paycheck every month and dont do anything but play the system. Sum store managers are almost never in their stores instead they only write notes arrive late and take 3 hr lunches and leave early they do everything thats wrong and against store policies and even tho lp is given info they fail to act up on it but yet quickly target other people. Its so disgusting but fire shall be upon them evildoers. And to all those dm’s who are covering dirt for your favorite str mgrs continue doing so it wont last.. Only time will tell less they forget that nothing lasts forever whether good or bad / they too shall have their day.. I wouldnt encourage anyone to invest their hard work and time for this company at least not anymore it used to be good but now the people who have infested it has made it a place not worthy.

I had a $2000 contract for a ten hour photo shoot and ad design. I shot 5 rolls of film, Four of which were black & white film. I took the film for processing at the local Walgreens where I have a business account. I asked the Photo Department associates if they were sure they could process the Black & white film. Both associates looked at the lable on the film and said yes, it would be no problem. Three days later I went to get my photos only to be told that all the black & white film was incorrectly processed and non-recoverable. I got a letter form the manager apologising for the error and he gave me the contact information for their insurance company, Sedgwick CMS. I subsequently had to pay back all of the money paid to me for the photography contract. The participants of the photo shoot and the client were all very angry and refused to do further business with me. I have had at least 10 conversations with Erica, who is supposed to be the Claims Specialist. I have sent documentation of my loss to Erica at Sedgwick twice. Erica has refused to cover even half of my loss. I feel that I should not have to take Sedgwick to court in order to get compensation for my loss. Sedgwick CMS collects millions of dollars from clients (supposedly) for the purpose of covering such mistakes and carelessness of employees. So why do I have to continue to waste time and money in efforts to recoup a portion of my loss?

Darlene Belanger
[protected]@yahoo.com
PO Box 451
Milton Fl 32571

I have a complaint about the experience I had at the walgreens pharmacy which is located at the corner of Irving park Road and Kedzie Ave.
I waited 25 minutes for 2 minute prescription re-fill . I cream refill.
Your staff is extremely ignorant and there is no such customer service. These people they just chat with each other, they are not even busy nor in rush hour. But they are too ignorant to just lift their head up a little and ask customers:
-hello can i help you
- sir for what have you been waiting for?

I gave my prescription I just waited there for half an hour. Of course I can not see behind the cashier and figure out if my drug is ready or not. They dont even care to announce the customer s name or give simple sign. They just put the paper bags on their own desk which people cant see. So I kept waiting. Finally I decided to ask what happened, why do I wait so long? I was so pissed I just wanted my prescription and leave. Guess what? They lost my prescription so I had to wait for another period till they find it. No single apology no single Im sorry. Same -whatever..- attitude.
Why these people are so ignorant to raise their faces and look at the customer and speak to them? what is with the attitude! This is not what you advertise on the TV!
Please watch the camera records because I know that they will simply deny and blame me as being a difficult/hard customer to deal with. Please watch the asian pharmacist while I sit there and wait for my medicine (which was already ready ages ago).
Never ever again walgreens, at least they give customer service at cvs!