Walgreens
reviews and complaints

The pharmacy has great difficulty providing equitable service filling perscriptions, reviewing patient-customer of what country drugs can not be used to fill medications and providing correct information regarding pickup of orders. For perscription nasal spray I had returned 7 times per request of pharmacy; the order has yet to be filled. Medications were filled using customer black listed countries (Romania, India, Sri Lanka). Physican Prior Authorizations have been lost by staff causing week long delay receiving medications. Cupons are often not accepted. Wallgreens should not be allowed in USA, one of the worst pharmacutical companies on the planet.

I have tried at least twice a week for several weeks to buy diet Peach Arizona Tea (can) at the Walgreens on Texoma Parkway in Sherman, TX...they never have any! Even when it's on sale...none. I have a raincheck which is expired because they do not have this product!
I was told today that a truck will be in tomorrow...guess what, I won't be in town tomorrow!
Getting another raincheck is just one more waste of my time...they don't have this product!

While at Dr Hannas office today because of a bad radiation burn I sat there while the nurse called in a prescription for silvadene. It was at 1225 and she asked could it be done stat. I called the pharmacy at 350 and was told it wasn't ready and that they had just got the order 20 minutes before which was a lie. The pharmacist was a jerk as usual. We get many prescriptions filled thru Walgreens but never again. We just called in for a renewable script to our primary care doctor and asked them to fill it at CVS in Flagler Beach. This is where we'll be doing all our future business. I know you probably don't care or you wouldn't have such inept help at your store. Thank you Scott and Donna Taylor
My phone # is [protected] if you want to discuss this.

On behalf of all healthcare professionals I ask that you stop routing direct calls to local pharmacies to the pharmacy techs in remote call centers. They have never helped with anything I have ever called about; they just transfer us to the number we originally called so we can talk to THEIR tech, who then finally transfers us to a pharmacist. This is inefficient and a waste of time. If you insist on keeping them please set up a different phone number for healthcare providers or a prompt that allows us to bypass this pointless routing. Thank you.

After 7 days of being hired for the Walgreens Work at Home E-Commerce (balance rewards) Specialist position i was fired due to not achieving a certain score on a quiz! I attended all my training on time, downloaded all required programs with no issues, I was attentive in virtual training and asked questions, i did all that was required of me during this 7 days of training. Upon my 7th day of Training i recieve the following message
"Please call me at my number below upon receiving this email.
Thank you".
Jack Bell
Human Resources Generalist, Pharmacy & Retail Centralized Services
Walgreen Co. | 8325 South Park Cir, STE 200, Orlando, FL 32819
Telephone [protected] | Fax [protected]

I was unaware of what was about to come, Mr Bell informs me due to not recieving a passing score on a quiz i was being terminated! this i feel was very unfair for Walgreens to do to a dedicated worker that appreciated the job they got hired for. Please see my response below:
Jack,

Like i was trying to convey to you! in all my 58 years i have never been fired from a job..28 years working for ~~~~~ and perfect attendance! a successful Business owner also. During my time in training i have been in attendance everyday! had no computer issues! always was on mute as to not disturb others in class and always professional and asked questions... I guess i am extremely confused as to why i am "FIRED"over a small test? i fail to see what that has to do with providing excellent customer service and navigating systems to help the customer? have you ever listened to me even take a call? how can you say i would not of followed SOP or would not of done 100 percent? I am very disappointed on the reasoning and sorry to say i will be taking my business also elsewhere.

Sincerely,

Did and online survey yesterday and you said I got a couple gifts I could pick from because we were good customers and Walgreens so I ordered the cream for 795 then I got a call from the fraud department and wondered if it was me placing this order and it was for two of them plus another dollar charge so then I talk to a person at Walgreens and I told them my situation and she told me it was a site that I ordered from that is very hard to get out of and after my 14-day clinical trial they're going to Bill me $102.97 a month I don't want the product I couldn't get the charge taken off my account so I close my bank account I called this morning for this product and they told me it was already in processing and they could not do anything about it well when you go ahead and send me the product I'm not sending it back for $15 and you will not be able to charge my account $102.97 because I closed it I am very disappointed in Walgreens the way they tell you you're getting a free gift for taking the survey of being a good customer and then down the line you find out that you're hooked onto a yearly or monthly product line it might be there in small print but I sure didn't see it and I think that's very deceivable and I'm not very happy with you so I hope this product does not come cuz if it does I'm keeping it and you will not be able to charge my charge, again because I closed it it was the only way anybody would handle it and then when I called today to the company that I ordered it from my bank man told me to do that I was hung up on twice my name is Janet lingle my phone number is 815-962 4 3 2 5 I just find it hard to believe taking a survey from Walgreens would be such a scam

I have been on hold now for one hour and twelve minutes. No one will answer the phone at the pharmacy dept or the front of the store. I had a ride scheduled to pick up my inhaler and now I can't go because I don't know the status of my prescription. This is ridiculous. I am enclosing a screenshot of the actual call and how long I have been left on hold. He recording keeps saying there is only one call ahead of me so unless there is absolutely no one working then they are deliberately leaving calls unanswered