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Vodacomproduct paid for, but not received.

Ive upgraded my contract on numer [protected] on 21st September. I took an optional gaming remote extra on the deal with the Samsung galaxy a50 .
They told me that it would be at their shop within 3 days, seeing that they had to order it for me.
I drove a 100km to kimberley now, only to hear that they still dont have it.
He said that there is no stock at the main warehouse.
Why am I paying for a product wich I didnt receive?
Please resolve asap.
Im waiting on your feedback (ptrefered email)
Thank you

Da
Oct 09, 2019

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