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Vodacomservice

1
C Nov 14, 2017

Urgent complaint: I0408744-9 Received a phone call in August from Vodacom rewards offering me a contract for a Samsung Tab for R179 per month with R200 airtime. I accepted the contract telephonically. On 30/08/2017 Ram Couriers delivered the parcel, only opened when I returned to my desk. Inside was a Huawei Router and a Sim([protected]) I immediately phoned Vodacom and requested that the contract be cancelled and that the parcel must be collected from me. Ram Couriers collected on 05/09/2017. I was under the impression that the contract has been cancelled. But the a Debit order for 15/09/2017 included the incorrect contract. Phoned on 15/09/2017 and 26/9/2017 Ref:[protected] querying again that the contract be cancelled and I be refunded for incorrect amount deducted from my bank account. Debit order for 15/10/2017 also incorrect. Received invoices today, tomorrow once again the incorrect amount will be deducted. Can this be sorted out ASAP?

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