Vodacom
reviews and complaints

Recently took up a contract with Vodacom (06/09/2017) amounting to R289 per month. Instead I am being billed R 439, upon three weeks of calling-in and complaining the explanation was that "they processed the contract late" hence the deal I signed up for, had expired as a result I am being billed normal rate. I have been to the shop countless times (Vodacom 4u, Clearwater, shop LM147) begging assistance to no avail. On my last visit I insisted on speaking to the manager hoping she may add some weight in elevating the matter, only to be told She doesn't know when the matter can be resolved, doesn't know which of her employees is responsible for capturing the contract late and that she is busy with " millions" of other customers. Apparently the best she can do is to simply file a service enquiry. We are well into another week and still no resolution in sight let alone feed back (as indication my matter is being handled). This is highly unprofessional and amateurish of such a global institution. Utterly dismayed.

I purchased a phone from a reputable company on the 28/10..it has taken me this long to actually be told there is a complaints division as when ivd been trying to access your email if doesn't work...as I stated I purchased your "p520" model along with accompanying sim that "clearly" stated 3gb of data plus 250 MB a month for 12 months... perfect I thought as it is worth it for my work..upon purchase (after) I paid the cashier informed me that the data is split over 12 months and I only received 125mb for 12 months...you clearly stated ( i have proof) that the deal says " as mentioned above 12 months 3gb" and nowhere does it state " shared for 12 months" divided by 12months...this is blatant false advertising and am now seeking advice elsewhere to lodge my complaint..as it's clear I can't contact anyone in vodacpm all I get is tephone vodacpm email us all to unsatisfactory endings..ie nobody wants to listen..I have photos to prove your mistake and would like for you to fullfill your statement and receive what I paid for..it hasn't been cheap in data usage phone calls etc to find this division.. Hi hope you can help me and will assist where I can..
Kind regards Kirstey oellermann

reference number: [protected]. Vodacom.
Above reference number has been logged 2weeks ago.. Up to date nothing has been done and no one will call me back after i called 6 times. It is the worst service that i have ever received and i will take this complaint to all social media platforms. Unauthorized data has been located and charged to my account. After a number of calls and more that 14 days later absolutely nothing has happened to the account or data, , only false promises. I expected more from Vodacom

I am so fedup with Vodacom, data goes missing at alarming rate, how is it possible that I went over from 16h59 (R99 out of bundle) to 18h17 (R 303.00 out of bundle) when I also bought 3 x 250MB's,

During this time I was connected to wi - fi at home

I believe that this a serious problem with other Vodacom users as well

I am in process to upgrade with Vodacom but in light with this I am looking at other providers

I have had my cell phone for a year and 5 months. In this time the device has been sent for repairs three times. Whilst being sent for repairs I am left without a cell phone but yes of course I am charged my full monthly fee. It is understandable for a cell phone to be repaired once within your contract period but to have it fail 3 times in 17 months is ridiculous.

I am a female and cannot afford to have my phone stop working at any time. On the last occasion my phone had to be sent for repairs, I was left stranded for 1 hour because the piece of [censor] phone that they claim to continuously repair stopped working once again. I drive long distances and anything can happen so I need a working phone at ALL times -this is the reason one PAYS FOR A PHONE!

My phone is currently at the Umhlanga Vodacom Repair Centre for the last 7 weeks. The phone is ready but I have notified them that I do not want the device back as it will break again and that could leave me in a difficult or dangerous situation.

I was contacted by Deon from the repair centre on TWO occasions, within 7 WEEKS, I have been contacted only twice just to inform me that my phone is ready to be collected and they need their LOAN phone back. In actual fact all they care about is their damn LOAN phone - but what about the customer? There was no mention from me about the fact that I have said from the onset I would like a new device and not have my phone repaired again. I highly doubt the issue has even been escalated.

This has been the most disastrous service from the onset, dropping my phone off took an hour and a half with just two customers in the store.

I will not accept that the device has been repaired. It is guaranteed that I will have a problem again. I want a new device or out of my contract. Some sort of solution needs to arise, I am a paying customer and Vodacom are doing me no favours.

Absolutely disgusting service!

I look forward to a response ASAP!

I completed an application for fibre on the 1 August. To date nothing has happened. I cannot get hold of anyone on the numbers listed on the website as the call is just disconnected each time. I have asked them to call me back, however that has also not happened. However Vodacom keep on sending sales agents into the office park to do cold calling for a product that they can't supply. The one sales agent doing the cold calling even acknowledged that Vodacom can't supply the service. So then why is Vodacom doing canvassing to offices if they know that they are misrepresenting themselves and the services offered.

I am Being charged for a contract that was put on pay as you go months ago.
Vodacom claims to have no record of this. And refuse to communicate with me via email. I am not willing to speak to anyone over the phone as the staff is incompetent and no record is kept.
I want an email address for a manager or team leader or someone accountable. Phoning Vodacom is useless, someone on the other side will just pass it on to the next department, who also cant help and in the end I land up being sent back and forth to no avail .

HI I have had a cellphone contract with Vodacom which was expiring in April 2017, I went with my husband to the Musgrave branch in musgrave mall to cancel the contract, I was told that we dont need to come in to the branch to cancel but rather call vodacom and do the cancellation over the phone. We did exactly as we were told, called them and cancelled, was then told to switch off my cellphone and turn on after 24 hrs, Recently I was old that I owe vodacom an amount of R3600, so I contacted them to enquire why do I owe this money when I have cancelled my contract. they tell me the contract is not cancelled. I was livid but luckily all there calls are recorded and I have a reference number for the call made when I requested cancellation. I was further told that on there system they can see that I requested my cellphone contract to be terminated. So basically somebody working there did not to there job. anyway we applied for a home loan but was later told that I owe vodacom R3600 and the bond cannot be processed until payment is made, so I decided let me pay this amount to Vodacom because its holding up the bond approval process and will then liase with my Lawyer so sort this out with vodacom, I have made payment yesterday and I requested a letter to say that the amount has been paid so that I can submit this letter to Nedbank so that my bond process can continue. I called them and was told that the payment has been received but I must wait 14 days to receive that letter. can you believe there incompetence, firstly they did not cancel my contract when requested and even after paying them whats not even due to them they tell me that I need to wait for a setlement letter. I am disappointed with there pathetic service and never will I recommend anybody to associate with vodacom as a client nor will I ever have any future business relations with vodacom, this incident has jeopardised my relationship with my bank. it is surprising to see such a huge corporation provide its clients with terrible service and the such incompetency.

thank you
hawa karim and dr ia abdoola
vodacom account number : i1188728-0
contact : +[protected]

On the 15th May I telephonically agreed to a vodacom contract with phone. On the 19th May Ram delivered the phone and SIM card. I switched everything on and waited 24hrs for it to accept my phone number, to no avail.

On the 22nd May I went into the Vodashop to see if they can help me, I was told that the contract is linked to the new SIM card. This was not what I asked for telephonically, I told the lady that I wanted to port. So In the store we cancelled the contract by dailing 082 1945. After several calls they collected the phone on the 26th July that is 2 months later. Still up to date I am getting bills from vodacom. They always have another excuse not to cancel the account and make you pay for unprofessional service.

Urgent complaint: I0408744-9 Received a phone call in August from Vodacom rewards offering me a contract for a Samsung Tab for R179 per month with R200 airtime. I accepted the contract telephonically. On 30/08/2017 Ram Couriers delivered the parcel, only opened when I returned to my desk. Inside was a Huawei Router and a Sim([protected]) I immediately phoned Vodacom and requested that the contract be cancelled and that the parcel must be collected from me. Ram Couriers collected on 05/09/2017. I was under the impression that the contract has been cancelled. But the a Debit order for 15/09/2017 included the incorrect contract. Phoned on 15/09/2017 and 26/9/2017 Ref:[protected] querying again that the contract be cancelled and I be refunded for incorrect amount deducted from my bank account. Debit order for 15/10/2017 also incorrect. Received invoices today, tomorrow once again the incorrect amount will be deducted. Can this be sorted out ASAP?

I have a samsung s6 on a smart s package. 7 5mins, 200 sms and 250mb data. I've realised now that the minute my free minutes are finished I am unable to make any calls from my phone or use cellphone banking. The error I get says insufficient funds and my calls just end... Not one consultant can help me! Why should I have to purchase airtime if I have a contract? This is becoming very frustrating.. It is not a device issue as I have tried to explain numerous times. Can someone please help me with a solution! I refuse to have to purchase the talktime if I have a contract phone.. A gentleman by the name of daniel has been trying to assist me as much as possible... But I need to have the problem sorted asap.

I did above mentioned contract with Vodacom online about three weeks ago. A week later after I contacted Vodacom online to enquire as to why I had not received my device I was informed that the device was out of stock-AFTER the money was debited from my account. I lodged a complaint and no one was able to help me after numerous phone calls as well as a post on Vodacom Facebook page, out of desperation to find a solution. I was advised by the Vodacom social media team that they would refer rhe matter back to Vidacom online, the very people who could not assist me in the first place.
This matter has not been resolved. I do NOT want a refund as Vodacom accepted the contract when the amount of R199 was debited from my account, signifying that I would be getting that special offer advertised. The only solution they could offer me was a refund. This is unacceptable, unproffesional and unlawful.
No one has been in contact with me for almost a week updating me as to the progress of this matter. In the mean time, I do not have a device and Vodacom has my money.
Horrible, horrible service as the people who phoned me simply told me that they can give my money back and all deals are subject to stock availability. The agent who took my order should have told me it was out of stock when he took my order, then obviously I would have chosen a different package. But since he assured me that I would have my phone in 48 hours and it has now been three weeks, I demand something be done about this.

I am at my wits end with Vodacom. I don't know how to get any type of reaction or service.
1. I have a data contract which I pay R209 for per month. I receive 10G of data. I enquired about a limit on this and was told that it is impossible (which I later found out it was not). I used an extra 10G of data and was charged R10 00 for it. This is an overcharge of R9791 and extortion in the worst sense.
2. I phoned in to request a cancellation quote. I received a quote wherin the monthly installment was noted as R499, which is incorrect. After lengthy conversations and explanations and calculations to the incompetent staff on the phone (in various departments) I was promised a corrected quote on 30 October 2017. It is now 13 November and I have not received anything.
3. I phoned in on various occasions to follow-up on this matter and no department or person was able to assist me. Instead I have had the phone dropped in my ear, spoken to useless and rude consultants, been placed on hold for more that 2 hours and my query is now suddenly missing.

What can I do, where must I complain, who can I speak to, in order to resolve this.

Vodacom has been debiting my Money for airtime that I have not received for 3 months on my choose flexi 55 contract .
I have enquired about this and called the customer care today, but I still have not received any positive feedback. However I went to the Vodacom shop in witbank Yesterday and they assured me that all my airtime will be refunded. Yet I still haven't received any.
Vodacom but why are you treating us your customers in such a way? . I have been a loyal customer for years and this is what I get back. .
Please can you assist In this issue

I did an online upgrade on the 2nd of November 2017. I then received an sms to confirm then a consultant called to confirm and tell me i can expect the Iphone 6 this week. I have not yet received the device. So i call customer care not once but three times. To be told this phone has been discontinued by vodacom and i cannot have the iphone 6. But on the Vodacom online shop this contract with the iphone 6 is still available. I have phoned 6 vodacom stores and they all say they can order an iphone 6 for me it will take 3 to 5 days. What is the trueth? Oh and a manager was supposed to call me back at 11.45am i am still waiting. Sameera called me to tell me that she cannot assist me with this matter. Whereby I requested to speak to some one higher than her to be told she cannot assist me any further but I can e-mail my complaint.

I booked in my Huawei P9 on the 27th of October 2017. 10 Working days ago. At the Vodacom Port Elizabeth Repair Centre in Greenaces. I received a message to say that the turn around time will be 5 - 7 working days. After that sms I have received messages stating the same status. In the assessment centre. I have phoned the Vodacom Repair line almost every single day. The people that work at this call centre is useless to say the least. One of the gentleman told me to escalate the matter or try and resolve it "is not in his job description" and the other lady this morning tuned me "what do you suggest I do?" Well, you work there mam don't you? If I had to say any of these things to my clients I will be fired so fast! I was told that my device will not be repaired but replaced. Well great, can it be replaced then? The gentleman I spoke yesterday said that I have to wait for the turn around time of 14 working days - not what was stated in the sms messages to me! We have to wait was the response. Yes, let's wait for better days why don't we! Huawei needs to replace the device. Apparently Vodacom is waiting for a credit from Huawei in order to replace my device. I spoke to the regional manager of Huawei this morning and he confirmed that Vodacom and Huawei have an arrangement in place that Vodacom must replace a device immediately regardless. The regional manager of Huawei confirmed that Vodacom does not need to wait for "a credit" from Huawei in order to replace a device. This is clearly an arrangement Vodacom has no cooking clue about. Is there no communication whatsoever between Huawei and Vodacom? One thing is for sure. Come July when I need to upgrade my contract (not the only one I have by the way) - I will definately not be upgrading but cancelling. I have had years of issues with Vodacom. As for Huawei. This is a brand I will never give a shot again. Because the service from Vodacom and Huawei is absolutely non existent. So many people are changing over from Samsung to Huawei. If you are ever considering this people, don't! You will have endless issues and no assistance whatsoever. My Samsung was booked in at TTS and sorted out in 3 days, with constant feedback. No one sits there and waits for "turnaround time" to sort an issue out. Ridiculous Vodacom and Huawei! Ridiculous! I am disgusted in the customer service I have received.

In January i did our company upgrade which was a premicell downgrade to r139 from corporate r589, this was just to be able to receive calls on this line for when telcom was down.

In June i realised that still the debit order was not changed and i went to vodacom hillcrest who were very helpful and they sent through a query.

It is now November and i went there again to vodacom hillcrest and they once again tried to assist me contacting the accounts department, business department and Brandon from the isd department, still no further.

Please tell me how do i resolve this issue ?
how do i get my money back?
who at vodacom can help me?
very unhappy with this problem.

Thank you to hillcrest for trying to assist me.

I hate Vodacom with a passion. On the 1st of November 2017 I sent an email to [protected]@vodacom.co.za logging a call for fraud. My number [protected] was due for upgrade, I knew that but choose not to upgrade. I entered into another contract Vodacom early this year and the total amount payable was (I) Old contract R48.48 (ii) New contract R272.41 = R320.89. End of the month I get an sms for an amount of R1 130.90 debited by Vodacom from my account. I called them 10 times asking for assistance as I have explained that I never did an upgrade and I need the extra money deducted. I spoke to 1. Zodwa 2. Nomsa Mthodi (who laughed at me) 3. Peter Matsepe and also sent him on peter.[protected]@vodacom.co.za no feedback was received to date 4. Lamod Motloung 5. Nicole Abrams 6. Makhubo, Siphiwe, Vodacom South Africa All these consultants I speak to them for more than 20 minutes each. Today 09/11/2017 I called Vodacom only to be told that no fraud query was logged under my name. I want Vodacom to terminate all my contracts with them. Their service is very bad and customer treatment is bad. I am calling and crying then they laugh. I addressed the matter with Peter Matsepe who did nothing but keep me onhold and make empty promises. I was told someone did an upgrade on the 29th of September 2017 and took Samsung Galaxy Note 8...imagine. Who authorised this?

To whom it may concern,

I would like to file a complaint.

I have contacted the Vodacom customer care center but was not satisfied with the outcome. I am a contract holder of Vodacom on the Smart L Plus package. I receive 600 voice minutes per month, but if I don't use all the minutes it rolls over to the next month. The problem is when the new month start your system does not continue to use the rolled over minutes from the previous month but start using the current month's minutes. By the end of the month if I don't use all the minutes I lose the previous month rolled over minutes which I paid for. I would like to know why the company is taking minutes which has been paid for and not first use the older minutes first before using the current month's minutes.
I have been referred to my terms and conditions of the contract that is besides the point. If your system can measure the rolled over minutes from the previous month so can they set up the system to use those minutes first before digging into the current minutes.

Your urgent response would gladly be appreciated.

Regards

Xavier Coetzer
[protected]

Unauthorised deductions are being from my credit card.
September 2017 - R362.25
October 2017 - R1640.95
Your sales rep. phone in August and we had a chat about an anroid phone.
A week later the phone arrived by special delivery.No terms and conditions documents attached.Most important, NO Contract Documents attached for me to be signed.I visited vodashop in West Street, Durban and the manager was not able to solve my problem and gave me 2 numbers to phone y our head office.The 082 numbers are not much of assistance.
Please cancel my account immediatedly and refund my money .On your instruction i will return the phone.Please sort this problem of mine.It is becoming a nightmare.I will think about a new contract in the near future.
Email address - [protected]@gmail.com
Hoping to hear from you.

Ahmed Latiff