SUBMIT A COMPLAINT

Hallmark Customer Service

Hallmark Cards, Inc.

2501 McGee St., Mail Box 100
Kansas City
California
United States - 64108-2615

Customer Support Phone Numbers

800 902 0900(United Kingdom) 2 2
1800 729 999(Australia) 0 3
+1 800 425 5627(United States) 1 4
+1 800 268 3230(Canada) 1 1
+61 800 651 845(Australia) 0 1
+32 36 807 251(Belgium) 1 0
+31 104 596 515(Netherlands) 0 0
+91 114 141 0000(India) 0 0
+91 114 141 2222(India) 0 0
Mon8:00 AM - 7:00 PM
Tue8:00 AM - 7:00 PM
Wed8:00 AM - 7:00 PM
Thu8:00 AM - 7:00 PM
Fri8:00 AM - 7:00 PM
Sat10:00 AM - 6:00 PM
Sun12:00 PM - 6:00 PM
Canada
3762 14th Avenue, Markham Ontario, L3R 0G7

The United Kingdom
Dawson Lane, Dudley Hill, Bradford, BD4 6HN
 
Australia
10 Caribbean Drive, Scoresby, Vic, 3179

New Zealand
Ground Floor, Block B, Avanti Finance Centre, 65 Main Highway, Ellerslie, New Zealand

Belgium
Ruiterijschool 5, B-2930 Brasschaat

Germany
Wespienstraße 8-10, 52062 Aachen, Germany

Netherlands
Rietbaan 48, 2908 LP Capelle a/d IJssel

India
C-113, Naraina Industrial Area, Phase-1, Delhi - 110028, India
Plus

Hallmark Complaints & Reviews

Hallmark / hallmark

Go
Oct 18, 2019

I was a vendor for Hallmark till I got fired because of my sexual preferences my gender was an issue to my supervisor she was always picking on me bullying me harassing me during work hours and after work hours she would intentionally mess with me by telling me few hours before when I...

Hallmark / hallmark notecards

Jo
Oct 14, 2019

I purchased a packet of Hallmark Notecards. NOT1410, appears to be the product number. The notecards in the packet are to be able to be opened in order to write the note. When I opened the packet, I found that each notecard is a single sheet of card stock with no inside fold. The entire...

Hallmark / associate treatment.

Re
Oct 03, 2019

My husband and even father in law work for this company for the past 10+ years and recently My husband was told he can't take a 30 minute lunch break anymore. Not just him but his whole department. I think it's truly un fair and against the law what you guys are doing to great people that...

Hallmark Movies and Mysteries / lack of people of color in new christmas previews.

Mr
Sep 29, 2019

Enjoyed the appearance of African American actors and actresses in 2018 Chistmas lineup, but just saw new Christmas previews with no people of color whatsoever. It's bad enough you only have one mystery program with people of color. Whats the problem? Have you even tried to get some people...

Hallmark / offensive material

Bu
Sep 27, 2019

I went to loacl Hallmark store to buy some cards and was shocked and appalled that a Hallmark store would have offensive and mocking material about our President Donald Trump. I am not going to shop at Hallmark any longer! Political materials have no place in a Hallmark store. It should be...

Hallmark / associate

La
Sep 17, 2019

Hello I dont know if he was a manager at hallmark or just an associate at the hallmark in the mall in Springfield il. His name is Jon and he came into to the business I work at and was very upset because his husband glasses were supposedly made incorrect but whatever the case was, he wa...

Hallmark / hallmark channel scheduling

Jk
Sep 13, 2019

Seriously, I'm so disappointed every night the Golden Girls come on for you late night scheduling. You can do better than this Hallmark. This is the only time I don't want to watch your channel. Please get better shows for this time slot! If you like suggestions out it out on social media...

Hallmark / christmas movies and hallmark movies now

Lu
Sep 09, 2019

Last year I added hallmark movies and mysteries to my package mainly to get away from the christmas movies. Now you have decided to have christmas movies every thursday night, the entire month of july, and every friday and saturday night starting in november. Too much. Christmas year round...

Hallmark TV / taking off I love lucy

Bu
Aug 12, 2019

Why would you take the best show on tv off and replace it with crap??? Please put I love lucy back on!!! And I would like it and golden girls left on thru the holidays instead of the lame cmas movies all day long.. You have a movie channel for that.. Leave regular hallmark alone... So...

Hallmark / hallmark channel

Ni
Aug 03, 2019

Today is 8-3-2019 and I'm from Lacombe, Louisiana. The weekend is the only time I get to watch television and the Hallmark Channel is my favorite. Well the last few weeks when watching movies the mouths are off from the actual film. It is very distracting and annoying and ruins the...

Hallmark / christmas show scheduling

Ni
Jul 31, 2019

We love the Hallmark Movies and Mysteries channel but the Christmas movie scheduling is killing us! We love mysteries and is the reason we watch the channel. It's literally on all day in our house. We're newly retired so we have time to watch during the day while we do household chores. We...

Hallmark / lori laughlin

Be
Jun 14, 2019

I cannot believe that you guys are such a prestige channel turned your back on Lori Loughlin she is a person like everyone else and is considered innocent until proven guilty right away you guys assume she was guilty with all of the other parents and people involved you act like she's the...

Hallmark / hotel room and customer service

Da
May 27, 2019

I booked a executive room for myself and bride to be for the 25/05/19. This was done several months in advance. However my fiancee decided to stay on the 25/05/19 as well. Looking on booking.com the rate was approx £90 We called in at the Leyland Hotel and was quoted approx £110. However after...

Hallmark / workplace management

Hb
May 15, 2019

I had worked at the Maui Hallmark store in Queen Kaahumanu Center for six years while in high school and college and held the position as lead keyholder (I had been there the longest besides the store manager). Recently the franchise merged to corporate and a change in management took...

Hallmark Movies and Mysteries / monk and psych

56
Apr 30, 2019

do you really think monk all day saturday can take the place of your movies and series of mystery shows. psych is another non starter. now you have switched the schedule of perry mason and columbo after we got use to perry at 3pm psych is an insult to the perry mason show. this channel i...

Hallmark / movie channel

Na
Feb 03, 2019

I just sat down to watch the most recent valentine movie: valentine in the vineyard. It aired last night; 2/3. I dvr'd it.) Talk about a huge dissappointment!!! Sadly, I only got to enjoy the first part of it. Once I saw the seen where the gay, male couple was at the couples event... I...

Hallmark / service

Ca
Jan 03, 2019

Dear Sirs, My friends and I stayed at the Mickleover Derby Hotel over the New Year. The confirmation we received showed that we would get free wine, beer, soft drinks during the New Year meal and branded gin, vodka, Baileys etc from 10 pm to midnight with a glass of bubbly to toast the New...

Hallmark / the movie a novel romance

Rl
Jan 03, 2019

********Not so much a complaint but I thought you might want to know: when u look into the movie(b4 or during) the title is right but the description is wrong as well as the cast. The description & cast say it has Steve Guttenberg & Milena Govich when it is really Dylan Bruce& Amy...

Hallmark / program scheduling

Th
Dec 17, 2018

I have waited all week for Christmas at Pemberly mansion. The title is on the guide but you are showing "Mingle All The Way" I call that False advertising Hallmark, what do you call it? Shame on you. Don't advertise a show if you're won't be showing it. What a disappointment you are...

Hallmark / channel line up

Vi
Dec 10, 2018

Dear Hallmark, I love my Hallmark channels, but I was wondering if you could change up the movies. I've been watching for years and want to know why you are not showing some of the older Christmas movies from years past. I'm kind tired of watching the same new movies over and over and...

Hallmark Holiday Movie Premieres / hallmark scheduling

Jp
Nov 22, 2018

I have Dish in Corona Ca. The commercials advertise premieres for movies during the week of thanksgiving but when I try to set my dvr or actually watch them its an older Christmas movie why?? Are the premieres on and I cannot watch them. I am suscribed to the heartland package through my...

Hallmark / movie changing to another movie

Mc
Nov 08, 2018

Channel frozed while going to a commercial break while watching "Love at the Thanksgiving Day Parade" when it came back from commercial it was a different movie. Then after the next commercial break it was back to the original movie but now I missed a big gap of it. What's going on? I...

Hallmark / hallmark movies need more minorities

Co
Nov 03, 2018

I love to watch Hallmark movies and I really like the Christmas movies. But I feel that you need more minorities in your movies. I rarely see any minorities as the main actors. They may be a friend or coworker. It would be nice to see more minorities in love stories. Everyone from every...

Hallmark / movies

Dm
Oct 29, 2018

Dear Hallmark, This is not really a complaint I love my Hallmark channels. I was wondering if you could change up the movies. I've been watching for years and want to know why you are not showing some of the older Christmas movies from years past. I'm kind tired of watching the...

Hallmark / christmas movies for 2 month

Da
Oct 23, 2018

I am tired of Christmas movies for 2 months. 2 Months is 60-61 days and you guys run these movies for roughly 69 days. If this is something that has your ratings go up then I suggest creating a new Channel called Hallmark Christmas this way all the people that enjoy watching Christma...

Hallmark / repetitious shows

Ju
Sep 27, 2018

Could you please switch up you late night line up? You've been showing murder, she wrote and hart to hart in the same time slot, year after year after year. I love both of these shows, but enough is enough. Please show some other shows for a change. Please! What about putting father dowling...

Hallmark / ladies watch

Ca
Aug 31, 2018

My husband bought me a watch for mothers day and 3 months later the chrome is bubbling and the watch is actually burning my skin. He took the watch back to the shop it was bought at and was told there is no guarantee on this . It's supposed to be chrome silver and stainless steel this wa...

Hallmark.com / online customer "care"

Jo
Aug 28, 2018

Tried to join Hallmark eCard service but website went into endless loop while trying to complete payment. After second try I finally gave up and went to a competitor's site to fulfill my needs. After the fact I received an e-mail confirming confirmation of the payment I was unable to...

Hallmark / jewelry item missing from my purchase

P6
Aug 26, 2018

I was in Amy's Hallmark Store #642, McHenry Illinois on Saturday, August 25, 2018 looking for housewarming gifts. I had found a bracelet in the clearance section that had a charm on it with a purple color rhinestone in it. I'm at the counter and Erin is ringing up my purchase and wrapping...

Hallmark / home and family show

Sh
Aug 13, 2018

First you fire Mark Steines. Bad move! The reason you give is that your going in a different direction. Well, so far, I am less than impressed by your new direction! You seem to favor Cameron Mathison who has co-hosted numerous times compared to the others you've had co-host. In my...

Hallmark / programming available on all 3 hallmark channels

Ac
Jul 30, 2018

A few thoughts I would like to share with Hallmark executives: I have always been a big Hallmark fan until the last 5 years or so. The programming has changed so much that I find my age group is often neglected and I am willing to bet that a very significant percentage of viewers who watch...

Hallmark / hallmark tv

Ri
Jul 08, 2018

HallmarkI love watching the Golden girls and Frasier on the Hallmark channel. My only complaint is that you play the same episodes all the time. I would love, as I'm sure many other viewers (my friends and colleagues) would love if you started with season 1/episode1 and go through them all! These...

Hallmark / christmas movies

Jo
Jun 30, 2018

I like the Christmas movies that Hallmark be showing but I have one question to ask why do you never have a black family a Hispanic family why do you not think they do not have Christmas put some black people and some Hispanic people and some of the movies make a movie about a black family...

Hallmark / deceptive product description

Ro
Jun 23, 2018

Hallmarkdate received 06/21/2018 date contacted customer service 06/21/2018 The blank card stock on the website as well as the boxes received were indicated to be "85 pound stock" The cards I received were not near 85 pound stock. They appeared to be not much thicker than a sheet of copy paper...

Hallmark / movies

Ro
Jun 21, 2018

I love the Hallmark Channel movies and many of the shows that are highlighted. However as an African American female I don't feel that myself and community are represented. Love of family, wholesome fun, healthy relationships, healthy marriages all the great things and more that Hallmark...

Hallmark Channel / psych

Mk
May 17, 2018

Where is Diagnosis Murder!!! This morning Psych was on instead of Diagnosis Murder. It comes on every weekday morning three in a row! Everyone is tired of Psych and Monk!!! My favorite show is Diagnosis Murder and this morning it is still on the cable schedule!!! Your channel has really...

Hallmark / mother’s day card

Am
May 08, 2018

HallmarkAfter spending almost 6 dollars for a card for my daughter in law on her first mother's day, I filled it out and read it again then noticed a major grammatical error on the authors part ! I don't have time to go purchase another card as I have to send it off. I would expect more from the...

Hallmark Movies and Mysteries / aroura teegarden movies

Mr
Apr 23, 2018

These movies were really good up until the last one Reap What You Sew. Change in cast really spoils the movie. Martin Bartell leaving is the worst! That was a real mistake. John is gone and Arthur's wife was missing because they said she was home pregnant but her first child she worked...

Hallmark / hallmark channels

Lu
Apr 20, 2018

I subscribe to three Hallmark channels through Sling TV. What happened to movie content, and why are the channels now stuffed with old TV shows, cooking and lifestyle? There's plenty of this stuff available through other channels. I'm really disillusioned. Are you trying to push me to your...

Hallmark / a hallmark birthday card

Me
Apr 15, 2018

I bought an expensive musical card for my daughter's 16th birthday. It worked in the store...on my daughter's birthday, she opened the card and...No lights, no music. I paid almost $8 for a musical card that lit up, and all she got to see was a plain card. No point in taking it back to the...