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1.1 202 Reviews

How responsive is Mobilink's customer service?

6 Resolved
196 Unresolved
Very poor 🤒
We don't know much about how Mobilink handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Mobilink and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Mobilink reviews and complaints 202

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5:48 am EDT
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Mobilink Jazz signal issue

To

The Managers,

The Mobilink

Pakistan.

Subject: application for installation of mobile phone towers

Respected Sir,

This is to inform you that I want to install Mobile Booster/Mobile Tower /Wireless Tower. I have one place in District Mianwali Tehsil Isa khel village Behu Wada

I m living in Village Behu Wada. This is most suitable location for your Mobile/Wireless Booster installation. Mostly here Mobilink signal are very low and some time are not working . I provide this place for reasonable rent.

Kindly send your Survey Team for inspection of your business.

Thank you.

Name of Contact Person: Sultan Ali Khan

Contact Nos [[protected]]

Claimed loss: Jazz signal tower provide

Desired outcome: Please I want to contact with you.. therefore I requested to you install the jazz booster

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12:04 pm EDT
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Mobilink For application to install tower

In our village service is very low near tower of jazz is closed due to agrement performed now there in our residents and arround the other village we are facing very low service so that you can contact me and I shall be provide place on low price rent so you can contact to me for further inquiry

Regard as Ahmad Ali khokhar

Call. [protected]

Email. [protected]@gmail.com

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Update by A. Ali advocate
Oct 21, 2023 12:34 pm EDT

Asslam o Alikum respected sir,

Myname Ahmad Ali khokhar from Harnwala Tahsil Minchanabad district bahawalnagr punjab in my village and arround circles village and surrounding place we facing jazz sevice a few months ago in our services tower is closed due to agreement performed now we residents are we badly facing the service of mobilink jazz please install the tower for redress us thanks

Note . I shall provide place for installation of tower in my property.

So contact to me

[protected]

Email. ahmadalisrpkk@gmail.com

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Danish Ali Baloch
Mirpur Mathelo, PK
Feb 07, 2024 12:08 pm EST
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To,

Jazz Internet services,

Respected sir,

My name is Danish Ali ,I am living in city Mirpur Mathelo, District Ghotki Sindh .i have 4 marla plot muhala ghulam abad near Degree Collage Mirpur Mathelo, very good location papoulation incressed in this area plz install 4g ,5g Internet tower in best location I provide land in your company, Kindly send your Survey Team for inspection of your business.

Thxs REGARDS

Danish Ali

Contact [[protected]]

Gmail account =danishalibaloch7@gmail.com

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3:48 am EDT
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Mobilink Tower is not functioning.

There is raining in our village so the wapda electricity have some issues that's why there is no electricity on our village but operator provides petrol or diesal for tower shouldn't shut down but owner sell petrol or diesal that's why today is 2nd day tower is not functioning so kindly look into this matter or force owner to operate tower with diesal or petrol. So the Villagers will not face any network issue to communicate with somone.

Desired outcome: I'd appreciate a good response from Mobilink

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8:27 am EDT
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Mobilink Application for installation of mobile phone towers

Respected Sir,

This is to inform you that I want to install Mobile Booster/Mobile Tower /Wireless Tower. I have a suitable place on on the road. location is District Dadu Talkua Johi Union council Tando Rahim Khan Tower location Village Murad Khan Jamali is suitable for your i provide the place reasonable rent

Kindly send your Survey Team for inspection of your business.

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1:23 pm EDT

Mobilink Jazz tower install application

To

The Managers,

The Mobilink

Pakistan.

Subject: application for installation of mobile phone towers

Respected Sir,

This is to inform you that I want to install Mobile Booster/Mobile Tower /Wireless Tower. I have a place in clarkabad village tehsil kot rada kishan Punjab it's about 5marla

I m living in lahore butt my home town in clarakabad village tehsil kot rada kishan very poor signal of mobilink there . Im using mobilink for 6to7 years. mobilink internet and call signals always drop. This is most suitable location for your Mobile/Wireless Booster installation. Mostly here Mobilink signal are very low. I provide this place for reasonable rent. I'm giving details Contact please

Kindly send your Survey Team for inspection of your business.

Thank you.

Name of Contact Person: zubair ali

Contact No:[protected]

Desired outcome: Network signal issues

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1:54 pm EDT
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Mobilink Installation of tower

To

The Managers,

The Mobilink

Pakistan.

Subject: application for installation of mobile phone towers

Respected Sir,

This is to inform you that I want to install Mobile Booster/Mobile Tower /Wireless Tower. I have a suitable place on on the road. Address: Village Punjkot Post office Dhani tehsil Pattika naseerabad District Muzaffarabad Ajk. This is most suitable location for your Mobile/Wireless Booster installation. Mostly here Mobilink signal are very low .I provide this place for reasonable rent.

Kindly send your Survey Team for inspection of your business.

Thank you.

Name of Contact Person: Yasir Iftekhar

Contact No. [protected]

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3:45 am EDT
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Mobilink Request for installation mobile tower

To

The Managers,

The Mobilink

Pakistan.

Subject: application for installation of mobile phone towers

Respected Sir,

This is to inform you that I want to install Mobile Booster/Mobile Tower /Wireless Tower. I have one place in New Karachi dua chock sector 5f west open and park face 128yards Roof is Ready For mobile tower installation . This is most suitable location for your Mobile/Wireless Booster installation. Mostly here Mobilink signal are very low . I provide this place for reasonable rent.

Kindly send your Survey Team for inspection of your business.

Thank you.

Contact us: [protected]

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12:13 pm EDT

Mobilink For signal tower

To,

The Director ,

Mobilink, Pakistan

Respected Sir,

I am Interested in to installing Mobilink Mobile Tower. There is no Mobilink tower installed in our area that's why we are facing shortage signal and also cannot use Internet data 2G/ 3G/4G signal due to low network coverage in our area. There are more than 30000 people currently living in this area.

Kindly send your Survey Team for inspection and give us a chance to consider for Installation of tower.

Contact #:

[protected]

[protected]

Address: District Layyah,tehsil karor.lal.san,chak no 102tda Pir siwag sharif

Desired outcome: Please provide signal tower

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5:42 am EDT
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Mobilink Application for installation of mobile tower

To,

The Director ,

Mobilink, Pakistan

Respected Sir,

I am Interested in to installing Mobilink Mobile Tower. There is no Mobilink tower installed in our area that's why we are facing shortage signal and also cannot use Internet data 2G/ 3G/4G signal due to low network coverage in our area. I have a 7 Marla place in Nalli Shumali of District Khushab. This is very populated & speared area. There are more than 20000 people currently living in this area.

Kindly send your Survey Team for inspection and give us a chance to consider for Installation of tower.

Contact #: 0 3 4 7-7 8 6 0 6 4 1

Google Location: MOHALA Medan Nali Shumali

Address: Near Arid Agriculture University MOHALLA Ahmed Pura Joharabad Road Khushab

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5:53 am EDT
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Mobilink Request for installation of mobile phone towers

Subject: Request for Installation of Mobile Phone Towers

I am writing to you on behalf of our community, located in Village Wali pur bura RB175 Tehsil Shahkot Dist. Nankana Sahib. where we have been facing persistent issues regarding the quality of cellular network reception for Mobilink users.

Over the years, our community has seen significant growth both in terms of population and economic activity. We have a thriving population of professionals, entrepreneurs, students, and elderly citizens who are heavily reliant on mobile communication for their daily needs. The inadequate coverage of Mobilink's network services has proven to be a major inconvenience for our residents.

There is a general consensus among our community members that there is an urgent need to rectify this issue. After several discussions and community meetings, we have concluded that the installation of Mobilink's mobile phone towers in our locality would be the most effective solution.

We understand that the process of installing a new cell tower involves many factors including the availability of land, environmental considerations, and local regulations among others. In light of this, we have identified several potential sites in our area that we believe would be suitable for this purpose. Additionally, we are committed to supporting any necessary procedures such as obtaining local permissions and facilitating community engagement.

We are confident that the proposed cell tower will not only greatly improve the quality of mobile network reception for Mobilink's current customers in our area, but it will also increase your customer base as more residents will be likely to switch to a network that offers reliable service.

We kindly request that you consider our proposal and we are more than willing to provide any additional information you may need in your decision-making process. We look forward to your positive response and the potential for enhanced communication capabilities within our community.

This is to inform you that i have plot to install Mobile Booster/Mobile Tower /Wireless Tower.

Thank you for your time and consideration.

Best Regards,

Hamza Riaz

[protected]

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12:40 pm EDT

Mobilink Issue of network signals

We are facing indoor and outdoor problem of network signals, we various times complained to the tower management at dalipota, but they did not resolve our issue. Tower management of dalipota sell out the petrol of the generator, and they use for personal, and did not run the tower on it. After that we did contact at moro head of area tower office bearer, namely naseer, unfortunately he did not paid heed to it. He have go out of home for just sending emails and whatsapp. It has miserably affected, we did not have other way than complaining at this platform. It is greciously urged to resolve our problem.

Desired outcome: Kindly resolve issue of network signals in our local area.

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1:43 pm EDT

Mobilink Mobile tower for rent

To

The Managers,

The Mobilink

Pakistan.

Subject: application for installation of mobile phone towers

Respected Sir,

This is to inform you that I want to install Mobile Booster/Mobile Tower /Wireless Tower. I have one place in usmanabad chail chowk lyari karachi I provide this place for reasonable rent.

Kindly send your Survey Team for inspection of your business.

Thank you.

Name of Contact Person: Aliraza

Contact [protected]

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10:49 pm EDT
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Mobilink Respected sir

I am Interested in to installing Mobilink Mobile Tower. There is no Mobilink tower installed in our area that's why we are facing shortage signal and also cannot use Internet data 2G/ 3G/4G signal due to low network coverage in our area. I have a long range kenal place in Tehsil taunsa sharif of District DGkhan. This is very populated & speared area. There are more than 35000 people currently living in this area.
Kindly send your Survey Team for inspection and give us a chance to consider for Installation of tower.
Contact #: [protected]
Google Location: Dera Malik Azhar
Address: Chak 43 DB, Tehsil Yazman, Disitrict Bahawalpur.

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2:28 pm EDT
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Mobilink Jazz

To
The Managers,
The Jazz
Pakistan.
Subject: application for installation of mobile phone tower Jazz.

Respected Sir,
This is to inform you that I want to install Mobile Booster/Mobile Tower /Wireless Tower Jazz. I have one place in [edited] We have our own land there.

I am currently living in this village. This is most suitable location for your Mobile/Wireless Booster installation. Mostly here Jazz signals are very low. I provide this place for reasonable rent.
Kindly send your Survey Team for inspection of your business.

Thank you.
Name of Contact Person: Zuhaib Khan
Contact No [edited]

Desired outcome: Kindly visit to our location as soon as possible.Thanks

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9:41 am EDT
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Mobilink Tower installation

Dear jazz ceo

My name is Bilal qamar i am from gujranwala tahseel wazirabad post office khanki head village thatti bloch sir we have jazz service problem because in our area we don't have jazz tower our jazz service is coming from very far so i have to request you please install one tower in our area i have land in good location please send your team and visit our area

Thank you

Desired outcome: My contact number [protected]

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12:21 pm EDT

Mobilink Poor signals in our area

To

The Managers,

The Mobilink

Pakistan.

Subject: application for installation of mobile phone towers

Respected Sir,

This is to inform you that I want to install Mobile Booster/Mobile Tower /Wireless Tower. I have one place in Chak no108 JB Talwandi Faisalabad

This is most suitable location for your Mobile/Wireless Booster installation. Mostly here Mobilink signal are very low . I provide this place for reasonable rent.

Kindly send your Survey Team for inspection of your business.

Thank you.

Name of Contact Person: farrukh ijaz

Contact number [protected]

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6:17 pm EDT
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Mobilink Tower

To

The Managers , The Mobilink Pakistan.

Subject: application for installation of mobile phone towers

Respected Sir,

This is to inform you that I want to install Mobile Booster/Mobile Tower /Wireless Tower. I have one place in NawanKot (Raita) , Khanpur , District RYK of 20 Marla plot.

I m living in Nawankot . This is most suitable location for your Mobile/Wireless Booster installation. Here Mobilink signal are very low . I provide this place for reasonable rent.

Kindly send your Survey Team for inspection of your business.

Thank you.

Regards

Muhammad Talha

[protected]

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5:58 am EST

Mobilink Tower installation request

To
The Managers,
The Mobilink
Pakistan.
Subject: application for installation of mobile phone towers
Respected Sir,
This is to inform you that I want to install Mobile Booster/Mobile Tower /Wireless Tower. I have one place in in our town near manga mandi Lahore of 2 Marla plot.
I m living in this town and facing sim poor network problem. There is alot of users in our area who are facing same issue. This is most suitable location for your Mobile/Wireless Booster installation. Mostly here Mobilink signal are very low. I provide this place in free of cost.
Kindly send your Survey Team for inspection of your business.
Thank you.
Name of Contact Person: Muhammad Asif
Contact [protected]

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2:26 am EST

Mobilink Signal, call not connect, voice distortion.

Respected Sir/Madam,
I am as a Employ at Rustam Towel PVT Limited Witch is The Address 22K Rohi Nala Feroozpur Road Metro Last Stop Gajju Matta Lahore.
Well we are here & facing the mobile signal, call connectivity issue, that`s the problem from around 2.5 years we complain the mobilink un number but the problem are still. There are 1500 to 2200 workers using the mobile with multiple connection so please arrrange the visit and solve our signal problem.
Regard

Faizan.

Thankyou.

Desired outcome: we want there GSM Signal tower we will provide Land Free of Cost .

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5:01 pm EST

Mobilink Generator monitoring

I have been a Mobilink subscriber since 2016. No significant lapses of service occurred until October 2021.

In October 2021, I paid $350 for a required 4G unit to replace the 3G Model for which service would no longer be provided at year end. Since 10/30/22 there has been a notice of "No Cellular Service" from Mobilink on 6 instances for a total of 19 days Thru 12/21/2022. In addition, other unit activity is missing (weekly exercise) on numerous dates when Mobilink did not indicate there was No Cellular Service. I am writing this on 12/21/22, and Mobilink continues out of service since 12/18/2022.

I have Mobilink because I am out of town 6 months of the year and rely on it to ensure that my generator is operational during this absence. Mobilink first wanted me to ask a friend or neighbor to open the generator and execute a power reboot... which I reject for safety reasons. Mobilink then suggested I contact my generator installer to conduct a service call to see if a power recycle will rectify the situation. In contacting the installer, I was told this would result in a minimum $150 service fee. I asked Mobilink to cover this cost due to the lack of system reliability. Mobilink refused to pay the service fee, as "this is not Mobilink's responsibility". This fee would be over twice the cost of the annual Mobilink fees, and not money well spent considering the history of service lapses by Mobilink.

I initially requested that Mobilink contact their Cellular Service provider (Verizon) to verify that cellular service is continuing to our service location. Mobilink refused to contact Verizon, stating that they have no power to as Verizon to move their antennas.

I then Requested a refund from Mobilink for the $70 annual fee which was paid on 10/14/22. I would recycle power to the generator when I return in April 2023 and determine if this reawakens Mobilink. If yes, I would resume the Mobilink service. My request for refund was Denied by Mobilink because the unit continues to "periodically work". Further, Mobilink states that I am not cooperating with them in asking a neighbor to perform a service, nor paying a minimum $150 service fee to the generator installer.

Desired outcome: I paid Mobilink $70 on 10/14/2022 for a service which has become unreliable/ not working. I ask that this fee be refunded. I will attempt to recycle power to the generator and determine if the Mobilink system will respond April 2023.

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