Vodacom

I have upgraded my cellphone and received my IPhone 6S and while under contract, the phone died. Only to find out that Iphones only have 1 year warranty (which was never told to me) and I have 9 months to pay off this contract with no phone...which I am paying for

I sent it to IPhone doctor only to tell me that it would cost me R5500, 00 to fix the phone but I have to still pay it every month and it is a defect from IPhone and no one wants to help me here.

i have been recieving the worst kind of service from the staff at this shop.

i had signed a form to take out phone insurance to only find out it was not processed and my phone is not insured.

micheala one of the staff tells me she doesnt know what to do and and completely ignores me and goes off to stand by the door where she laughs away with her colleague samantha..

if this is not sorted i will cancel my contract with you guys and if you try to black list me because of your mistakes we can take this to court i have all my relevant doc and phone call recordings. i regret ever taking up anything with vodacom. i am disgusted by the service i have received from the staff at the shop.

I have had many issues and have asked for callback on numerous occasions, and not even once has anyone called back regarding any issues I have. Does Vodacom's service department even exist on their website?
Poor service and no support. There is no way to contact Vodacom directly without going in to a branch. How are we supposed to sort out issues when Vodacom doesn't do anything they say they will on their site. We can't all make time to go into a branch for every little thing we need help with.

I did an Upgrade on Sunday the 12th of August, on Tuesday i called to confirm i was then told there is no upgrade done on my number i was told i didn't qualify and i should go to the store. I called again cause i couldn't believe what i just heard only to be told something else again the gentleman told me an upgrade was done to a package i never agreed on and no device. He then canceled that incorrect plan and did the upgrade afresh i was told i would be called, there has been no calls since and when i call in they said i have been called on numbers i have no knowledge of but i am not being called in my current normal number, please assist i have been on Vodacom for 6 years and this service is unacceptable.

Good Day
I was at vodacom Vanderbijlpark on wednesday to do an upgrade, i took the 2 for 1 deal on the Samsung J5 prime, just to find out they do not have any stock available. thursday morning they phoned and said that it is on back order as the demand was to much. Saturday i phoned and the lady said that they received a mail on wednesday that those phones was discontinued. How come they never let me know about it. Today i phoned them and said i want to change the phones to different phones. i decided that i want to take the deal for the LG V30+ with the LG Stylus 3, the lady says she has to order the stock as they dont keep them in store. this is [censored]. why advertise something when you dont have the stock for it...
I would like to get something that htey have in stock for the same deal that i originaly want. i dont want the J5 anymore as i researched that it is a problem phone. if possible i would like the Huawei P8 lite 2017 for the 2 for 1 deal. they can contact me on [protected] or on land line [protected]

I have still such an extremely awful experience with Vodacom! Since i bought the LG Q6 in Oct lat year i had a broken phone. No positive results up to now. I had so much stress with vodacom i was admitted into hospital for 2 days. The wifi modem also is not working. I am paying every month since Feb for service i dont receive at all. What am i paying for? What about my broken phone? Rudzani at least try to help me. All the others is outright rude and make as if i am the problem. But it is Vodacom who are not able at all to deliver on their so called promises. I am posting on fb brought band and gumtree abd all over including hello peter what a terrible service provider Vodacom became. I am utterly disgusted

Why are Vodacom staff so unfriendly? When one walks into a Vodashop one would think that someone had died. No friendly greating, no can I help you, just blank stares.
I have complained about the same problem at least 4 times. Every month I have the same problem. The problem is that they use my newest data before my old data is used up. At the moment my September data is being used before my August data is finished.

1)Company requested change of ownership to personal account of employee
2)Vodacom(Nonhlanhla V) confirmed that number will change to prepaid on 1 Aug.
3)Instead number disconnected on 1 Aug to date; a business number!
4)Numerous emails, telephone conversations, misinformation, misdirection, including to buy sim new contract sim card(Thabisile) etc. have yielded no solution
5)Global company business impacted, business cards contain number.
6) Two sim cards bought, one contract sim card and a prepaid sim card, but I need the number restored.
7) Email copies available,

I have had my account with Vodacom since the 1990's and over the last 4-5 years had my Daughter Kristine [protected] on my Contract as part of my Divorce agreement, this has now ended and she has to go on her own and have her own account and must be removed from my account with imediate effect.
But I can't get anyone at Vodacom to do anything all I can get is a electronic voice option which is no help and quite frankly useless, and no help with real life issues.
My Account No is I0054864-7
My Cell No is [protected]
I am now in the United Kingdom.

I contacted Vodacom by phone approximately week ago to ask if I could upgrade by cell phone. I was told I can and the consultant proceeded to assist me telephonically. I was told that I would receive a sms confirming the upgrade. The sms did not come that day but I realised that evening when telling my son that I was busy upgrading my cell phone that he had received an sms to his phone. (I have been the main member for a number of years and always had a Red plus package, and my son who is 19 years of age has a much cheaper contact under my name). I was alarm and disappointed. I was firstly concerned that the wrong contract was being upgraded and secondly disappointed that a day had passed that was wasted since my son had not known to respond to the sms that was sent to him in error. I called Vodacom Customer Care that same evening and was told that they were not able to inform Upgrades department that the main account holder was incorrect on their side. They said I should call Upgrades the following day. I cannot understand why Vodacom Customer Care cannot inform another department under their own umbrella regarding an error. Why should the customer call again?
After informing Vodacom again that I am the main member and confirming that my contract was being upgraded and not my sons, Vodacom again sms'd my son the day my handset arrived. When my son did not respond, the consultant from Ram Hand to Hand couriers tracked me down by phoning my ex-employer to check if I was still working there so my phone could be delivered. When the delivery happened (fortunately I happened to be home by chance) my address was incorrectly spelt. A comedy of errors. I then called Customer Care again to inform them that they still have the wrong information about the main telephone number. I then preceeded to go to Vodacom Somerset West Main Road to ask them to transfer my information from one handset to the other and while I was there I told the consultant helping me that I understand that my son's contract is also up for renewal and while I waited for the data transfer I asked to see a book of the current offers as my son is an i-phone fan and I wanted to check what was on offer. While looking through the booklet, I saw that there was an offer on upgrades to a Samsung Galaxy Note 8 (which is the phone I had just upgraded to). I saw that a voucher to the value of R300 was being offer for the purchase of a genuine Samsung product such as a screen protector. I asked if I could qualify and the consultant said I should call the upgrades dept. When I did, I was told that I don't qualify as I purchased 'online" and the offer is only for customers who visit the Vodacom shops. There is no where in the book where it states this. To me, Vodacom is Vodacom. I had to call Vodacom upgrades, order the phone, go through all the errors made by Vodacom, wait for the phone to arrive and then couldn't understand why I was not able to qualify for the R300 voucher. I will in future encourage people I know not to call Vodacom to upgrade but rather go to the shop where the service was very friendly. I have been a loyal Vodacom Customer for years and am extremely disappointed in the bad service received.

I load Data and Airtime once a month. I don't switch on my phone during working hours since I am not allowed to have phone on. When I get home I use Telkom Wi-Fi to check for WhatsApps and I use airtime if I need to phone for emergencies. My airtime doesn't even last me a week and it's gone.

How is this possible? 1g data also gone within two weeks. Can you please investigate and let me know what is going on? I request a refund on my phone please.

Good day. I hope that you are well. On the 9th of August 2018, I have applied for a contract with Vodacom, the phone applied for was a Huawei P smart, for R249 a month. It was partially approved for just a sim, the Consultant Roderick at the CradelStone branch, advised that he will send the documents through for review, and get back to me. Each and every day, I need to contact the Vodacom offices to follow up, Vodacom never contacts me, for updates. Since then I have also received an sms to say that I have fully been approved, but the wrong phone, for a Samsung J1. Roderick from Vodacom advised that there was an error, and he doesnt know how to fix it, Can some sort of manager assist him, in order to get the right phone onto my name, in order for me to get the phone that I have actually applied for. A full week has lapsed, and still I have not received my phone, and the contract is not in place. Is Vodacom going to help me, or not?

On 9 August 2018 I upgraded to a new cellphone Samsung J4. Two days later I went back to VodaCom Canal Walk to explain to the manager that this particular cellphone doesn't have a notification light eg. receiving messages. I sed to him I want to take this cellphone back but he refused because I already used this cellphone. My contract plan changed from Smart S+ to Smart S. Now I'm using my previous cellphone which is Samsung S5 mini. Meaning I pay will pay more as from next month as before.
What am I suppose to do about this situation?

discovered that I am being billed for some kind of entertainment service. I NEVER subscribed to anything. On my bill it shows as "VodafoneL p-squarem-games-c-01" This needs to be stopped straight away and funds need to be returned to me. I dont know how long this has been going on. My number is [protected]
Please contact me at [protected]@hotmail.com

on the 6th of august i phoned and applied for a contract online and i was told to submit paper work to Sameera Chetty which i duly did.On the 7th she asked for the documents again which i sent through.on the 8th she didnt want a certified copy of my id as she wanted a normal copy.On the 10th, 11th and 12th i follow up for feedback with no answers, she replied on the 13th saying i must phone in and speak to Amelia, so i phoned in and spoke to amelia and amelia never had a clue as to what was going on, but she will get sameers to call me in 5 minutes.of course i never received the phone call back and i again had to phone in the next day, to which sameera told me she handed it off to an agent who will call me.I then spoke to christopher who said he is waiting for feedback.Keep in mind this has taken more than a week now.Only to get told later in the day its declined.

I think for being messed around so much, vodacom could do something and get this approved for me the contract in question is only a top up contract of 250.00 per month

I had taken out a contract and I was told that I will be receiving 200 airtime monthly however I have only received this for about 2 months and afterwords I am receiving 152 airtime which is not on because I am paying a certain amount to my contract in order to receive the correct airtime however this is not happening. I was told that a certain amount will be deducted for the contract but after a while you guys have been taking out more for the contract. This is not on... What pathetic services from VODACOM

On the 2/08/2018 I went to the Canal Vodacom branch to pay my cellphone account. I was referred to the express till and Informed the consultant that I would like to make a payment of R3200. I swiped the card it reflected approved on the machine and I received the sms of the transaction. The consultant then informed me that the payment didn't go through due to a system error. I told her that it went through and showed her the sms. She said their is nothing she can do because they didn't get the funds and told me it will be refunded immediately. I then swiped my card again and the same situation repeated. I became extremely frustrated with her and she went to speak to the a team leader which was useless and didn't even bother to get up and assist. I then phoned the company that administers the card and he confirmed that the payment went through to Vodacom. I gave the phone to her so that she can talk to him.

She then thereafter called the floor manager by the name of Nigel Woodman. He told me it often happens and he can guarantee me the payment will reverse within an hour. I informed him I wanted a letter stating what happened as I am not convinced. He then went to fetch a manual card machine that that transaction when through the terminal and the system.

The two payments never reversed I then contacted Nigel and informed him and he asked me the statements were the payments are reflecting etc which I send to him. He phoned me back to say its not reflecting on my account and there is nothing he can do. He didn't even bother to investigate further than my account or even phn the finance department to check if its reflecting on an exception report. I am out of pocket with R6400 and if this matter is not resolved I will escalate the matter the ICASA for resolution.

My contacnr is [protected]

My vodacom contract has been aprooved for upgrade. However the contract is on my mothers name, I pay the contract and I am in possession of the cellphone. When vodacom called my mother for authorisation, she approved however didnt know the address where I am currently staying because I moved in april this year. She asked vodacom to phone her back. We have since tried to call back ourselves, but vodacom says they work down a list they will call her again, we dont have to call. This is 4 days later, really poor service! Especially after us trying to make contact from our side numerous times. Mrs C Harrison. [protected]

I am forced to formally complain about the contract I recently opened with Vodacom at Cellucity, N1 city branch.
In the beginning of July 2018 i took a Sony Xperia L1 phone with a R60 airtime plan for my husband.

The first experience started when the device was out of stock and will have to wait for the phone, this was okay at first as we are understanding customers. We then had to contact the store to find out what's happening as we already waited a week with no update or feedback. They said we will be contacted as soon as the phone arrived from the Blue Route branch. Eventually about 2 weeks after being approved, we then received confirmation that we can collect the phone. We paid for the connection and the once off payment when we collected the phone.

A week later the phone started acting up and we realised that this happened after the software update as the phone was unable to use the media applications. We were within the 7 day warranty and was advised this is due to software and to be sent to the repair centre.  We were given a timescale of 7 working days. We waited a little over 2 weeks, to find out that the shop was too incompetent to, have communication and feedback to me as the paying customer and to just get this issue resolved.
Eventually they gave a brand new device as they said this  shouldn't happen again. We stated that the issue isn't hardware so if this phone needs an update it might happen again.

By this time we were careful and did the update on the phone again as the phone automatically updates on WiFi as normal as any other device that requires software update. The same thing happened yet again. By this time the first payment went out for the phone and contract.
We only had the device for less than 2 weeks and paid for a month including an additional once off fee that was already charged at the collection of the phone.
On 7th August 2018, we spoke to the manager in Cellucity, Sam. She referred us directly to the Vodacom repair store(Canal Walk) manager, Aneesa. We explained ourself again and was told by Aneesa that she will have to escalate this as we were very clear that we don't want the same device as its been giving us problems since we got the phone.

Today we called Vodacom Repair Centre in Canal walk to get feedback and was told that they will have to give us the same phone again because its not hardware related!
I am paying for something i am not able to use due to software issues which is beyond my control and frankly not my problem .

I am a paying customer and i shouldn't be going through any of this nonsense bull crap at all! You are my network provider and if there's any manufacturing issues it shouldn't affect me as the customer. I dont want that phone because the software is the same problem doesnt matter how many Sony L1 phones you give.. its been giving the same bloody problem and it seems like no one gets that!

I want to be compensated for everything i paid including me having to call in and ask for feedback when you should make contact with me. I also want compensation for my petrol that i have to use getting to these places for help which is inconvenient to me and i haven't received an apology for this [censored] experience. I want a different phone as i was promised i will have that option when the team from Joburg provides the credit for an alternative option.

Vodacom the best network is not showing the best service right now and i am very very very disappointed and utterly disgusted in the long winded process because i have to pay and im literally being said the same thing everytime... Wait 7 days. Send to repairs. Use a new like for like phone. Check it. Same [censored] happens then again wait and send to repairs. When will this ever stop?

I have been billed for a Basebone Chatback Silver subscription when i never requested it. I do not know what chatback silver is and don't have such an app or games on my phone. This is fraudulent and illegal. There have been many complaints about Basebone and Vodacom should not support fraudulent companies or activity. I want a full refund dating back to June 2018.