Vodacom

Good day.

It came to my attention after I applied for an additional line on my account of only one line that after it declined that on my credit profile they filed a missed payment.

I have never missed any payments and there system when I enquire shows no issues.

Since then, in trying to sort out this issue, nobody can help and every one is applying over and over again, Wich is now not indirectly but directly effecting my credit profile.

At this point I am complaining every where I can so that the person who can help hopefully sees this and addresses the issue.

Thanks.

To whoever might read this,

I applied in October 2020 for Vodacom Viber. After cancelling my Telkom contract for uncapped data, I was informed by Vodacom (after they delivered the modem to my house) that I will have to wait - it might take up to three months for the installation (why Sales did not inform me about this I do not know). In any case, it is costing me an arm and a leg for data (check my mobile account ([protected]) as well as my Vodacom Rooter ([protected]) for the extensive usage over the past three months. This is apart from the temporary Telkom data package I was forced to subscribe to. Please take note that I work from home and spend virtually the whole day on my computer.

I have lodge complaints in this regard twice at the Viber Helpdesk (!) who promised me to "speed up the process" but to no avail. Could someone please come back to me regarding the anticipated installation date.

My second complaint involved your Vodabucks Shop where I paid R599 on the 9th or 10the of December for a pair of Sketchers on my credit card. Nobody came back to me to enquire about the size of the shoes or delivery address. Could you please come back to me on this issue as well.

Thank you

Prof TE du Plessis
tommy.[protected]@nwu.ac.za
[protected]@gmail.com

I upgraded one of my numbers [protected] I was told my the consultant at the Vodacom Service centre in Vanderbijlpark the phones will be here on Monday the 4th of Jan I called at 9:20 only to be told they only made the orders today
139 Rossini Boulevard
1911 Vanderbijlpark
Gauteng - South Africa

Hi,

I upgraded my contract in December 2020.
Here is what was agreed with the consultant:

Device: Samsung A31
Device: Samsung Smart Watch
2GB Anytime data per month
R125 airtime per month

Total monthly premium: R329.00

Instead I was put on Uchoose Flexi 175:

Airtime: R175.00
Promo data : 20GB (expires on 29/01/2021)

There was NO 2GB for January 2021

I had already spoken to 2 of your consultants but they are both giving me the runaround.

PATHETIC !

Please correct this immediately.

Thanks
Mr L Singh

I have applied for a insurance claim on my device which was stolen on the 21-12-2020 vodacom got back to me stating they cannot pay out for my claim as I has another sim card in my device, I advised them that I do have a dual sim device samsung galaxy s20 ultra and that my contract sim card and simcard supplied by my company has been in the phone at the time it was stolen they advised that they still cant pay out as I did not notify them about the second sim inserted in my device, advised the salesperson that I was never told to notify them when I do such action but she still said there's nothing I can do, and I urgently need a device which I am still paying for

Vodacom in error creating a new contract for me instead of processing an upgrade, to date no resolve has been made. After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). Numerous follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve!
Nobody is reading my email of what is required and getting frustrated! All I require is what I confirmed over the phone which is an upgrade and not a new contract.

Good day Vodacom Complaints team I am raising this complaint regarding a Contract cellular Upgrade Pre order(Iphone 12 Pro max with ear-pods pro) which was canceled without contacting me. I called on the 11 December to make an Upgrade to my existing contract and pre- order the ( Iphone 12 Pro max with ear-pods pro) for cellular number [protected]). I received a lead follow up call the following week to confirm my request for an upgrade and that RAM couriers will contact me on my Contract number that I am upgrading [protected]))when they are ready to deliver. I have just learnt when I followed up on my order status yesterday afternoon the 21st December that my order was canceled. Every agent that I have spoken too regarding why my order has been canceled has contradicted each other. Other agents advised it is due to me not being reachable by Vodacom on other numbers besides the contract number [protected]) I was told I would be reached on. Others agents said RAM couriers were not able to reach me. Other Agents advised my order was canceled due to them detecting a sim swap on my contract number [protected]). I must state that I was not at any point told when I called vodacom to initiate my upgrade and place a preorder about the above criteria, nor was I told about all the hoops I could need to jump on the Lead call I received from Vodacom. However conveniently and without any calls to me or emails, my upgrade request has been canceled. I believed these are not the Vodacom values that you uphold and live by in the way that I have received such poor customer service. I have been taken from pillar to post by every consultant that I have spoken too and all of them have been dismissive. Now I am being hold I need to go to a Vodacom store to apply again from scratch for the upgrade. I have no issues with that Provided I will receive the phone that I have pre Ordered on that day I get to the store. I have 2 cellular contract and a Fiber contract with Vodacom. Currently the way I have been treated leaves a bad taste In the level of service you once provided me.

application is just a scam when you left with only one puzzle to win
it keeps on giving an error.

you just want us to buy airtime that way you will be generating money from your customers

what a strategic marketing plan

Accounts not cancelled after varies queries as well as emails written as well as phone calls.

Email below

Dear Kelly

Reference number is: 1-34837804533436

I am really not happy with Vodacom customer care!

Feedback will be provided to you within 3 - 5 working days. - NO FEEDBACK SO EVER GIVEN!

You promised me that the below mentioned account numbers is closed and that I will get refunded for the months that I payed for!
But what happened - I payed again for that CLOSED accounts!
Is it fair to me to pay for your mistakes?

PLEASE CANCEL cell number 0825968351 -- due for a cancellation on the 31st January 2021 - SO I REQUEST FOR CANCELLATION!

Please correct your mistakes!

Thank you

Marietjie de Kooker

From: customercare@vodacom.co.za [mailto:customercare@vodacom.co.za]
Sent: Monday, 16 November 2020 13:50
To: marchant@telkomsa.net
Subject: Re: FW: Vodacom Customer Care Reply - Authentication Response Ref: 0026BaFM1HR745BP

Good Day Maraai

Thank you for your email.

As per our discussion on cell number 0825968351 authentication process followed and done successful.

Kindly note I have request for the following four numbers to be cancelled immediately.

0768424354
0726424043
0827187505
0609670769

Please be advised I have logged a service request to our Cancellation Department with regards to the late cancellation and for the credit request.

Your reference number is: 1-34837804533436

Feedback will be provided to you within 3 - 5 working days.

With regards to cell number 0825968351 is only due for a cancellation on the 31st January 2021 you may send Customercare@vodacom.co.za an email requesting the cancellation.

We do apologies for the inconvenience caused.

Hope the above is in order.

Thank you for your support.

Kind Regards
Kelly May
Customer Care
eService Team

On 2020/11/16 07:46, Marchant de Kooker, wrote:
CAUTION: This email has originated from outside of Vodacom - be careful of attachments, links and suspicious payment requests. Please report suspicious emails using the Report Phishing button in Outlook.

Goodday

WE have tried now for many months to get these issues resolve. With no reply or any feedback or action.

I do not think it is fair from you to keep on with this behavior or lack of attention to solve this.

I ask again can you please resolve these issues.

Thank you so much.

Marchant de Kooker

----- Original Message -----
From: Marietjie de Kooker
To: customercare@vodacom.co.za
Sent: Sunday, August 23, 2020 7:27:03 AM GMT+02:00
Subject: RE: Vodacom Invoices and Statements - I0440360

CAUTION: This email has originated from outside of Vodacom - be careful of attachments, links and suspicious payment requests. Please report suspicious emails using the Report Phishing button in Outlook.
Good day

In May I spoke to a person online regarding my account!
There are some numbers that is in not in use for many years.
They do not even exist anymore - they gone.
I WANT TO CANCELL IT!
WHY CAN YOU DO NOT DO IT?
I told the person that those numbers is not in use anymore - it is money that I pay for nothing!
He told me that he did cancel it, while he spoke to me, but that I need to pay for June 2020, because it is too late to cancel payment for June.
I agree to that. He said in July I will not again pay for it, AND WHAT HAPPENED IN JULY?
I paid again for it!
Early in this month {August} I phoned again.
The lady {Thuwana - spelling I don't know} I spoke too, told me that she will investigate and came back to me, and what happened? Nobody called me!
So the question is? WHAT IS GOING ON?
Do I need to go to a lawyer to help me or what?

The numbers I want to cancel:
H6-M03SV == 0825968351 == R392.99
H6-M6K06 == 0768424354 == R110.00
H6-M7P9G == 0726424043 == R110.00
H6-M9J79 == 0827187505 == R110.00
H6-MA213 == 0609670769 == R110.00

I hope that this matter can be resolved now.
Please let me know what is going on.

Kind regards

Marietjie de Kooker

"This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

I Marina Clasen ‪[protected]‬ recently upgraded on my 2 contracts. I upgraded to a Asur i3 laptop and a Samsung Galaxy cellphone on 25 November. My goods haven't been delivered as of yet since RAM couriers did a pathetic job. My packages has been returned to Vodacom but nobody informed me how my upgrade will proceed and when I will receive my goods. Can I please have a feedback on this upgrade
Greetings
‪[protected]‬
Sent from my Huawei phone

Had Vodacom fibre connected to my home approximately one month ago. Internet has been down for 95% of the time. Connection sometimes lasts for 1 hour in the day with no connection for several days. Called the fibre customer service 4 times but still no connection. I have 23 months left on the contract with no connection but have to pay my monthly subscription. Is this not fraud? Charging for no internet connection. Can't cancel as I have to pay the full outstanding amount for the remaining 23 months.

-name is Lisa Sibanda
- Vodacom Fibre Number is SO201117-277235.
I placed my order about a month ago and since then I had no contact from vodacom, today on the 15th of december I am calling them again to follow up on my order and I am told that I have to wait for 21 days for my wifi to be installed,
I called in 2 weeks back again and I spoke to justin boer from vodacom he rest assured me that by last week thursday my wifi will be installed,
Since then I have been communicating with him via email to find out what is the delay is for but no response from him.
I am very unhappy with what vodacom is doing,
I had expressed myself in the beginning that I need the wifi for the beginning of december,
Now I am spending more money buying data because I had not budgeted to do so in december.
Please do check the emails and see that no communication was made rergading the waiting period.

My cell nr [protected]
Account nr [protected]-6
My contract expired with Vodacom and I was contacted by Vodacom for Airtime subs - U choose flexi rental R56.52
At first they only deducted the airtime subs, but now the last few months they are deducting the accidental damage insurance again with the amount of R118. Why is this happening? This is not a new cellphone contract. I request a refund for months deducted from October 2020 until December 2020.
Subscription Charges
Accidental Damage Insurance
November
118.00
Airtime Subs - uChoose Flexi 65 Line Rental
November
56.52
Reduced Subscription Discount-New
November
-13.91
VAS - Caller Identity Subscription
November
8.69
Total Subscription Charges
160.61

Cancelation - upgrade - devices never delivered.
Note says client declined (fraud)
Vodacom ran out of devices
Promised new devices
Still waiting.

I'm paying for a fibre contract 8 months already and it has not been installed in my unit. I was promised that I will be installed within 3 months. I was only given a router with monthly 100G data. Vodacom refused to switch to uncapped data due to the delay in the installation. I have since learnt that there is wi-fi cables in my area but I have been made to wait 8 months for installation, paying a full subscription. I'm a loyal vodacom customer of so many years. I won't be renewing my primary contract with vodacom, I feel abused. My 4 children could not study and attend online classes during the lockdown due to this experience. The TV box I had purchased for streaming was a waste. My conclusion is that vodacom does not care about me and my family. I just wonder if all customers of different races are treated this way.

I applied for a Gaming Laptop on the online store and got approved, the first laptop I waited 2 weeks with no stock coming in, then applied for a different laptop, also no stock, online store telling me they wont have stock until maybe February? Why advertise the deal if there is NO STOCK?

Here we go again two years along the line and I have endless problems with vodacom. I am really really disappointed.

On the 23rd of september 2020 a lady phoned me regarding my contracts with vodacom. I first told her that I wanted to cancel 3 of my contracts with you and make them prepaid. She convinced after along struggle to make two of the contracts numbers [protected] and [protected]) to be as follow: I pay r89 and get r125 airtime per month (before this she gave me other options that I did not accept) but this deal I said yes to if both these numbers are changed to r89 per I will keep it then. The data account I see was changed as discussed to r 36-00 thank you for that. But the other two accounts are still almost r 200. This new reduced contract I was told will be from october 2020 and when I go onto my vodacom app it shows that these two accounts were not changed.

I am tired to always fight with vodacom to get what was agreed upon this is poor service. You guys phoned me and convinced me to take this better deal. I wanted to cancel my accounts. If this is the way it is going to be everytime I really will seek another service provider who will keep true to their word.

I am sending you this email because you were the one that helped me the last time as well. See email from 2 years ago.

I am really disappointed with this. Would you be able to assist me?

The main cell phone number is [protected].

I received this order number: [protected]. But I think this was for the data bundle account. If this can help you solve my problem. (the data bundel I had to phone another number and I spoke to a man regarding this and he did what he said he was going to do. The data bundle number was changed as discussed).

Regards,

Vodacom complete lack of customer services, and incorrect upgrade of contract has resulted in complete lock of account, multiple months of billing on wrong accounts, and now finally a complete mess of my Vodacom account and credit score

In Summary,
Where it started.
 I upgraded my data package, [protected], with Vodacom in January 2020 through your online agent (contact no. [protected]) that contacted me. The data contract was agreed to have 100Gb anytime and 50Gb nightime per month. After receiving the modem was able to use only night time. Contacting Vodacom it revealed that I was give a 50Gb nighttime contract only. I then tried cancelling the contract during the "cool down period". The agent though, proposed that we investigate the issue to get correct contract, and that I will still have the option to cancel if this is not resolved.
o Please note - at this time I have already spend all my airtime for 2 months phoning your agents to solve this issue
 After 2 months and 3 investigations with Vodacom and your agent I still did not have it solved, and we agreed that the contract will be cancelled since I am running a busines with no internet!
(Please note - I never received in communications regarding what is happening in this whole last 8 months from any logged investigation. Everyone I contacted had no answer and just said I need to log a new investigation)
 Up to this point I have been paying the approx. R800/month for the [protected] Data contract. I have not used
 Vodacom then continued debiting my account monthly, after logging numerous investigations with Vodacom to resolve this contract ([protected]). I then phone accounts in April and May 2020, and threatened to reverse the debits on my accounts since I could not afford the payments, where I am spending R1000 with another supplier for data at that point.
 After 2 months of threats I then reversed the debit from Vodacom at my bank in May. Vodacom then blocked all my accounts and I could not make any outgoing calls
 The next month you debited my account for the two months, June. Following that I reversed it again, and issued a letter at Vodaworld, Midrnad helpdesk revoking Vodacom authority to debit any money from my account (26 June 2020). During this time a new investigation was logged
 New Investigation: After 2 emails to Vodacom enquiring around what is happening with the investigation I gave up! I have spend hours of time, while trying to keep my company afloat during COVID. THANKS VODACOM!
o NOTE: CANNOT USE ANY OF MY VODACOM ACCOUNTS SINCE ITS ALL BLOCKED BECAUSE OF NON-PAYMENT
 13 November I went to Vodacom again to try and resolve this. Was told by helpdesk and Vodacom accounts that the case has been handed to your MDD (debt collectors). I was also ONLY THEN told that data contract resolved and debited R3246 on the 22 July 2020. NOTE: Still no communication to the client up to this point. This is credited to my Vodacom account, that conveniently pays of the running bill there for services I could not use, and Now I supposedly should still owe R2206 for services I could not use!
 16th MDD Phone Call: Phone MDD on the 16th November and they said that the case is not with them. (Spoke to Sihindile) Phoned Vodacom accounts again on the 16ht and they said I must email legal
 Phone accounts on 21 November requesting to at least convert the following accounts [protected] and the Uchoose 60 Line Rental, to prepaid while this is resolved with legal. Was told I cannot convert but must first speak to legal.
I am compiling a timeline of all investigations, phone calls during this period. Will forward this to you at legal.

TIMELINE OF EVENTS - I Have proof of below. Unfortunately its not the complete picture, but partial picture
There has been numerous discussions, not all documented. These are the ones documented.

Date
January 2020
[protected]) Mondi Mobile phones to upgrade data contract and to upgrade personal primary number. Sales Special discussed and agree data to be upgraded for 50GB/mnth any time; 50GB/mnth night time; and 50GBmnth anytime as special.
After 3 days of evaluating, contract upgrade accepted
31 Jan 2020
RAM Couriers RAM Couriers delivers modem and sim Card Ref: K192 9014
5- 12 February 2020
Internet Connection Issues - Only works at night time Modem received, but could not connect to internet during daytime. Contacted Vodacom and enquired as to reason why there is a connection issues. Vodacom Customer support gave different reasons at each phone call.
1) At first they tried to reset the Vodacom signal. DID NOT WORK
2) Then Vodacom support indicated that I used all available data, which was not possible since it was used for 2hrs.
2) Third call, Vodacom Support indicated that contract only 50GB night time, no daytime data. NOT CONTRACT TAKEN OUT
3) Fourth Call, Vodacom Support indicated that now the package is 50GB day and 50GB night time with additional 50GB night time, but my 2hrs used supposidely depleted my daytime 50GB? Not possible
Investigations were logged around contract type. Did not record these Investigations Numbers
Summary: VODACOM HAS NO IDEA WHAT PACKAGE IS AM SUPPOSE TO HAVE UPGRADED TOO.

February 2020

Vodacom points Resolution to Mondi Mobile Vodacom states I must resolve with Mondi Mobile as upgrade agent. Continuous phone call

Request to Vodacom Accounts to Cancel upgrade. Vodacom accounts recommend investigation, and states that I can cancel after upgrade.
25Feb 3:27pm
Mondi Mobile [protected] Called Mondi Mobile to resolve Contract issue on correct package
25 March 8:26am
25March 8:23 am
Mondi Mobile [protected] Called Mondi Mobile to resolve Contract issue on correct package
25 March 2020 Called Vodacom Customer Care Vodacom dispute reference: [protected]
06 April 2020, Called Vodacom Customer Care Vodacom dispute reference: [protected]
06 April 2:29pm
06 April 2:15pm
Mondi Mobile [protected] Called Mondi Mobile to resolve Contract issue on correct package
28 April Agreed Cancellation of Upgrade on Data Contract. Obtained another service provider to operate my business
April 2020 Three payments debited for Data contract with no service. Could not continue to pay, since I had to take out another contract to operate my business. Customer service was contacted. No Accounts available due to COVID. Instructed 2nd time that I will reverse the debit.
May - June 2020
Return of Modem Modem with Data Sim was packaged and at reception of company for 2-3 months.
NOTE: An Incorrect data packages serves no purpose since there placing a sim in my modem to gain a couple of MB to run a business is pointless. That was why the Data contract was never used until Jan 2020, when it was upgraded to a package that could serve home business. Night time data of 50GB has no value since I am not going to wake up between 11pm - 5am to do my work!

Failed collections: RAM couriers phoned twice past 5pm in week days stating they are at my company to collect the Modem, but company closed and no one answering since its past 5pm (Note - it was approximate a month between these two events)

I phoned Customer Support numerous times requesting during this period, requesting that I deliver modem to choice of Vodacom shop to close this ISSUE. Vodacom every highlighted RAM will collect and there is no other options!

19 May 2020
RAM Couriers Ram Couriers phoens again to collect Vodacom modem that has already been collected on the 13 July 2020
25 May 11:37
25 May 11:36
Mondi Mobile [protected] Called Mondi Mobile to resolve Contract issue on correct package
End May 2020 Reverse 1st payment Another month with no communication from Vodacom. Reverse the debit. Sitting at 30% of standard salary. Cannot afford to pay Vodacom a service not received, and NO ONE AT VODACOM CARES

NOTE - So, at this point I have paid 3 x R800 (approx. extra with previous payments)
June 2020 Primary contact number for Vodacom - [protected] now blocked by Vodacom because of non payment. No service received

NOTE: NOT WILLING TO PAY FOR THE MONTHS WHERE MY OTHER NUMBERS USAGE WAS BLOCKED BECAUSE OF THIS INCIDENT. PRACTICALLY, MY ACCOUNT WAS IN POSITIVE BECAUSE OF CONTRACT CHARGES
June 2020
Reverse 2nd Payment Another month with no communication from Vodacom. Reverse the debit. Sitting at 30% of standard salary. Cannot afford to pay Vodacom a service not received, and NO ONE AT VODACOM CARES

24 June 3:52pm
Phoned Vodacom Accounts
3:52pm
3:49 pm
3:48 pm
Number of dropped/ accounts just drops while talking, call indicative how many attempts made. Investigation Logged
25 June Phone Vodacom Accounts (082 1946) since no Resolution

9:44am
10:01am
10:00 am
11:25am
Number of dropped/ accounts just drops while talking, call indicative how many attempts made. Investigation Logged
27 June 2020
Eventually go to Vodaworld to attempt to obtain a solution there Went to VodaWorld at Midrand to hopefulle resolve this issue with someone that is actually willing to speak with me. Spoke to Diego Booi at Voda world. I withdrew debit approval from my Capitec accounts, since no resolution is obtained. Ref: [protected] voda world,
27 June
Banking Authority Revoked Revoking Authority to Debit Letter to Vodacom
30 June 2020
Email Vodaworld enquiring on feedback Email Diego, he indicated he will follow up on progress of investigation
31 June 2020
SMS that Investigations concluded Get email that Investigation is concluded. No response as to outcome. No call to me
JUST LIKE BEFORE - A DARK PIT OF DISPAIR
I Contacted accounted and customer services enquiring to speak to Investigator to understand what was result. No one could assist
01 July 2020
Email Vodaworld again for feedback Email Diego again asking for assistance and clarity
13 July 2020
RAM Couriers
[protected]) Collects Vodacom Modem at 3:56pm

15 July 2020
Call to Mondi Mobile Contacted Mondi Mobile to enquire if Modem received and the reverse of upgrade and when this will finally be resolved.
Response: Vodacom will inform me when the contract is reversed. Recommended that I am patient since Modem has been collected
I GAVE UP - NOTHING. I AM TRYING TO KEEP MY BUSINESS AFLOAT DURING COVID. THANKS TO VODACOM I CANNOT CALL ANYONE. HOW DO I NOW DO BUSINESS!?
06 August
Call to Mondi Mobile One More attempt
Enquired about when the Data Upgrade will be reversed and when this will finally be resolved.
Response: Vodacom will inform me when the contract is reversed. Recommended that I am patient since Modem has been collected

13 November 2020
Vodaworld Customer Care I visit Vodaworld again to a THIRD concentrated focus to get this resolved.
Consultant prints out statement and states that according to statements the contract was revered in July somewhere?

PS - ZERO comms to their client

Phone Vodacom Accounts. They state account has been handed over to MDD Debt collectors. They Cannot help me
16 November 2020
Phone MDD Debt MDD Debt cannot find file, Cannot advise
18 November 2020
Phoned MDD debt again MDD Debt cannot find file, Cannot advise
18 November 2020 Phoned Vodacom Accounts Vodacom accounts propose I email Vodacom Legal
23 November 2020 pHone Vodacom Accounts to cancel data, cell phone and other contracts that was due for upgrades at Feb 2020 Phoned Vodacom Accounts requesting conversion of below contracts to prepaid while the resolution is finally obtained.
Accounts indicates they are not able. I must email legal.
Request to convert to prepaid:
4) Primary Number - [protected] :
a. Convert/Cancel Uchoose flexi
b. WHY DO I STILL HAVE TO PAY HANDSET IF THAT CONTRACT AND HANDSET BEEN PAID BY FEB2020. WHY IS VODACOM charging me still for that?. Please remove
5) U choose Line Rental - Convert or cancel (no idea what this is)
6) [protected] - Convert/ Cancel
a. I don't have the SIM
Use of the Vodacom accounts has been blocked because of non payment. I notice in November it working again
7)
23 November 2020, Email Legal Eventually email legal to request resolution, negotiation, and support.

GEUSS WHAT - NO response up to 30 November. No Surprise?
27 November 2020 Identified Vodacom primary line - [protected], allowing phone calls again.
Made payment for the primary number for this month

30 November Current timeline and request negotiations/ support etc to Vodacom Legal, Customer Care, Accounts

Lets see if there is any response?
Conclusion:
I had no use of Vodacom service, which Vodacom billed me every month, May to September 2020. I cannot see how I must make payments for months where my account was locked by Vodacom.

Sitting with 3 x unused contracts that are being paid for every month, should be a quick, 1, 2, 3, step to cancel on line but no such luck. Told by a consultant that the Cancellations.retensions email does'nt work and have to come in (this during covid), and on top of that whilst talking to the consultant, she put the phone down on me when I queried the fact that I find it amazing that it's quick to keep charging for additional stuff, but will not cancel on an online request. I also seem to be charged R 500 more on my last payment. I need the following cancelled with immediate effect and a full comprehensive invoice / statement for October / November as I have not asked for any additional costs per month other than once off data here and there. Numbers to be cancelled are (which i have been trying to cancel but still getting charged for) are:
076 3331951
064 9065459
082 6865975 and also now 082 441 8625 as there are no viable upgrades available.

I have also been trying to get a price friendly upgrade on [protected] to no avail, very expensive.

Regards
Kevin Batham
[protected]

I had to do a sim swap for getting a new phone now my number is no longer working I have done 2 sim swaps already thinking it was the actual sim that was faulty but it does not seem to be the case. I logged a service request on my line but still nothing has happend. I need this problem resolved asap. This has caused me loss of business and is unacceptable. The number that I am having a problem with is [protected]