Vodacom
reviews and complaints

Good evening
I am writing this at 23:17 as i cannot comprehend the violation i have been done by Vodacom agent, Zanele (not sure of surname, as she has called all my contacts according to the information she has but me)FROM A LEGAL DEPARTMENT it seems. My story has its faults but none deserve my business been pinned about to my recent call list. The following events are what have transpired and would like to get assistance as to how can be appeased as my privacy has already been taunished.

I took out a contract in 2019 early with Vodacom, in light of my finances being steady. I was managing the contract until i hit a financial dip, which then was additionally influennced by COVID pandemic.
I couldnt keep up with payments, the line was closed.([protected])i didnt mind. In Nov 2019 i got a steady contract job, i went and paid the vodacom balance i had been owing . I paid R1200 at Brooklyn mall. I was then told i have a balance of R1000. I fell off the wagon of good payments, in light January 2021 would be attainable goal.
I get paid 31 st of every month. On the 2 Febraury my line at 14:00 pm was suddley cut off.
i was not sent a message and email nothing to notify me of me breach that infringed any clauses.
I couldnt connect call, reach, nor be reached by anyone. The next day i asked a collegue who was using the network to assist with her phone and called Vodacom and inquired what had transpired and why my number was cut off..I was told i was owing R1712 . =+ there and i enquired why was i not notified or warned about the disconnection i got an apology from the agent at hand . The Saturday of the week i was cut off i went to pay the R1712.. AT Brooklyn Vodacom branch, i was assisted by consultant and told me they had put my number too legal.

They gave me a number to inquire more as the questions i had they could not answer. I then called the next week Tuesday and was told by an agent it was handed over to Hammond Pole Attorneys . i called the attorneys, explained i had paid and that Vodacom insisted my case was handed over they informed me they had sent my file back to them last year already and should ask Vodacom to assist with my numbe being reinstated. At this point my number has been disconnected and apparently i will not get it cause its gone.

ANYWAYS i have called vodacom for the past
I took out weeks and the calls ar erecorded of course and asked for a manger to resolve my matter, everyday i get promised i will get a call from a manager ad they are the only ones who have such powers and hear my story.
10/2/2021 i have yet to speak to a Manger in this light . instead from today, my most frequent calls, callers or called people call me on my temporary number and watsapp me say there is a lady from VODACOM, ATTORNEY AND SHE IS LOOKING FOR ME AS I AM OWING. They report when they tell her that the numbers called are not belonging to myself. and should contact me, she still has not done so.

i have called or been in luck with a agent called Nokwanda from Vodacom who can attest to my frsutatraions calls and follow ups and still no answer no call. I sit here thinking my financial business have been violated by Vodacom, firstly i didnt give them any rights to call any of my last contacts. nor did i supply them with the details of the people they are looking for me through. In my quest for looking for them agent reconfirm the number i can be contacted on and still my business was spread and got my people worried about my finances as lawyers are looking for everywhere.

I want to know what steps can i take against such action and if you could kindly assist me in doing so . i do not take lightly the actions they have done the past days . i think its simply uncalled for and violation of my rights and digity..Please help ..

[protected]
Mbali Sibiya

My name is Betty Pearl Khumalo - [protected]

My two data lines were coming up for an upgrade and I chose to cancel them, as I have no use for them . 1st line was for R49 per month and the 2nd was for R110 per month.

I called on 20th October 2020 @ 11:30 and spoke to Vusi - He advised that last payment will be for the month of Nov, as I had to give 1 month notice.

I called again on the 5 Dec spoke to Joshua and 6 Dec spoke to Buhle - They could see that the 1st line was put on prepaid, but nothing for the second line. I put to them my request to cancel it as I did not want to have issues come month end.

I was suprised that Vodac deducted my account in Jan - I was irate and called for the 4th time on 16 Jan and spoke to Nelson, who said he will escalate to the supervisor/leader for my refund. End Jan another deduction went through for R110 - I called on 3 Feb @10:29 and spoke to Nikkie who checked and found that there was no escalation. I requested to speak to the leader, he couldn't not give the number but promised to escalate, I requested to be called before end of the week. To date not call from Vodac with regards to my query. I find it strange that one line can be cancelled but the 2nd one there are issues.

The ratings I gave them after the last call were so bad that they were aware that I am a dissatisfied customer, but chose to do nothing about it.

Regards
Betty Pearl khumalo

I would like to reverse all the contracts that are due to the three devices that I own which are [protected], [protected] and [protected]. I am reversing the above due to criminal activity that was done by Vodacom consultants on the 2nd of October 2020. The consultant begged and urged me to upgrade but this promised upgrade was to benefit me in the sense that my debit order was going to decrease from R344.00 down to R179.00 from October going forward but it did not reach that promised contract. To cut the story short, I do not and will never have the accused balance from Vodacom. The only money that I can be able to pay is the one we agreed upon which is R179.00 X 2 months as in December I paid R344.00. If my devices are not going to be opened to work again please inform me so that I can be able to seek alternative network.

This is draining and I am so tired and worked out the way that Vodacom handled this matter.

Unhappy customer
L. Maloka

My celnr I have a query on is [protected]. The contract that was agreed upon on 2021-01-21. The lady phoned from the Vodacom office at about 16:00. she said I will receive 75minutes talktime, 500meg data and 75 minutes sms's for R159 on a XS top-up contract.

On 2021-01-28 I phoned Vodacom again on [protected] whereby she shared that the lady who processed my contracts was incorrect and I will only receive 50 minutes talktime, 350meg data and 50 sms's. The lady just said they are sorry for that information that was wrong, I can either cancel this contract or except the current contract.

It is totally different from what was agreed upon via telephone and what the actual minutes, data and sms's are.

I have been with Vodacom for more than 20 years and I think this is unacceptable. I am still trying to get information regarding the different amounts on my invoices as well, that differ from the R159 and R199 data contact.

It's 5 am and I am awoken by the utter contempt that I have for Vodacom. It feels like Vodacom trains their employees / contractors to give bad customer service. 5 months 7 days later, I'm yet to find the person that can help with my enquiry. My 24 month contract came to an end, but when I chose not to upgrade, I was billed R400 a month. Oh the same contractor that did my initial upgrade, followed up on the upgrade, but never informed me about this surcharge, see attached when I enquired about the handset fee. It took 7 days to understand what this R400 charge was about. It is apparently the discount offered on my contract, which fell away when the contract ended. When I tried escalating the matter, I was told that it is in my contract. The challenge is that I upgraded telephonically and never received the contract. R2400 is my total damages at this stage. A tough pill when I'm sitting with R193 in my account. I have tried to see how many others experience this problem and it seems, bad customer service should be Vodacom's slogan. Whilst there might be a myriad of customers to deal with, Mr CEO you desperately need to clean house. You won't loose customers due to a switch from voice to data, but instead because the priority is income based rather than customer centric.

I went to vodacom shop on 03/02/2021 in lichtenburg to ask them for help on my account. It was already 09:00 when I arrived, and the lady swiping the floor in the shop was very rude to me and told me the were not open and will be open at 09:00 but it was already 09:00 and the two guys sitting in the shop was not even greeting me and I promise I wasn't rude to them. I asked them, what was the time and no one answered me. My husband was still on the outside and I went back out and he asked me why because it is 09:00 and the doors was unlocked for customers so why did the lady send me out and was very rude to me? So we went back in and the she was like come! What is your number?!
I asked the man I don't understand because maybe our wastes is like a minute differed than theirs but still none answered me so the one buy ask what can he help me with but didn't greet me or stand up or nothing. Just give me a sort answer to my questions and a number to sort out my problem myself at vodacom, even when the system told me to go to my nearest shop. I was very disappointing to be handled as rude and just left. If there is any cameras you're free to see the way the lady talked to me and how angry she was when I came back in. I'm sorry but this is not a way to handle any client and why was she still cleaning if it was already 09:00 and why didn't any of the men stand up and great me or at least asked me to wait outside for 2 min or whatever.
To tell you the truth this wasn't the first time that I went there and they are always like rude and not really want to help and then it wasn't even for advice it was when I wanted to buy a charger and they were also rude and didn't greet.

I'm having the same problem vodacom has no way for customers to complain to the directly no way of resolving the issues. I submitted a relocation on 11 december my wife cc me in the email and thus vodacom rejected the mail but did not notify us that it was not delivered. When I inquired they explain that I have to wait another month and had the resend the form I did on week later I follow up and now they say the email address on the form is no longer working I must send it now to the [protected]@vodacom still no one can assist vodacom sucks the latest sr number is [protected] this is not the first on this problem I state again vodacom suck

Late in 2020 I submitted an application for wi-fi to my home. The application was approved (sales order SO210106-347083). I received the router (on a Tuesday) and for 4 days thereafter I struggled to get someone from Vodacom to assist me with getting connected. I must have made 6 calls, but to no avail. The Saturday morning I called again requesting cancellation. I was told that I would receive an email and I would need to complete the cancellation application. To this day I have received no such email. In fact, I have had no request for the collection of the router either. Instead, I have had several emails confirming the approval of Business Internet LTE, which I did not apply for. I want confirmation of the cancellation & I want the router collected by the end of tis week else I will be approaching the ombudsman.

We phoned 4 january 2021 to cancel cellnr: [protected] we received sms to say its cancelled ref nr: [protected]
It said that 31-01-2021 it wil be over wil receive nothing.. But today the cellnr: [protected] received 5gig data.. So we wil receive a bill yet again

Id nr: [protected]

Plz help

I was updating my mom's phone for me to take a new phone on the 3 november 2019 so here is the problem during the upgrade the sales consultant told me that regarding the insurance it will automatically upgrade with the insurance that I used previously with the phone I am upgrading to, therefore 15 january 2021 when I went to vodacom to claim to fix my phone they said they will not fix it because the phone that I am using I did not insert the simcard on the insured phone on it and which that was never explained to me, the problem with sales consultant they quick to sell but not explain fully with clients now I cannot claim n I have already paid since 2019 till today. But my contract proves that I have insured the upgraded phone the only problem is the simcard, I went to iphone store were I upgraded my contract to assist me with these matter but no luck, I even called insurance company the only answer they gave was "there is nothing they can do" with an attitude. What I am asking is either they refund me my money or fix my phone.

My name is Rudzani Makwarela
This my line:[protected]
Order number:[protected]

On the 28 December 2020, I made a purchase of a SMEG TOASTER on your Voda bucks store. The price of the toaster was R2899.00. I paid it through my credit card. I didn't include any Vodabucks.

Since then I have been waiting for at least tracking number or some kind of information about my purchase. only my bank notification that the money was deducted.

I have made numerous calls to customer service from the 6 January till today, no one seems to be able to give me a clear answer regarding my purchase. obviously I am no longer interested on the toaster, I just want my money back at least.

Please assist me going forward. I was able to get this email from one of the consultants.

I have attached copies of my bank notification and screenshot of my vodabuck store proof of purchase. this are my only guarantees of the purchases. it have been over a month and the least I should have gotten was assurance or Some kind of communication, but I am the one trying all the revenue to recoup my mother.
I have also made a request to FNB to dispute the payment since I never received the item I was billed for, they currently working on the case from today.

Any input regarding my money will be appreciated. this is coasting me more money than I was trying to save by purchasing online. having to seek legal and banking sector to get my money back is already money from my pocket that I do not have. and my sanity is mostly affected.

Thank you, I look forward to a productive response.

My data line no-[protected] was suspended on 26/01/2021 due to so called no payment A recon was done by my wife and proof of payment was confirmed. Email was sent to ceo and monies were allocated to correct account.
It is now 15h03 on 27/01/2021 and my line has not been reconnected.

Can you please help solve this problem as I am connecting on talk time converted to data time.

I am a senior citizen with diabetes and Get a state pension.

18 November 2020.

Ref : SR200811- 575523
I requested my fibre line to be reallocated to my new address in November, till today nothing has been done. No one has phone me instead I get phone calls that I owe Vodacom but when Vodacom has to fix my Fibre, no one phones me. I already spoke to more than 10 consultants without any assistance. I am so fed-up with Vodacom. Nothing from Vodacom is working. My phone network is not working when I am at my house and Fibre dololo. No one wants to take responsibility. I need answers that if it cant be resolved, they have to be honest with me cancel the contract so that I cant find another service provider who is willing to give me the services.

Goeie middag

Verlede jaar Oktober 2019 het ons kontrak met Vodacom verval en het ons die nodige dokumente gaan teken by Vodacom Oudtshoorn. Einde Desember het daar n betaling van R345 afgegaan nadat die kontrak reeds verval het, die 29ste Desember 2019 het ek na die Oudtshoorn kantore gegaan waar die vriendelike dame my gehelp het om te skakel en die probleem te verduidelik. Vodacom het gese dat daar n epos na escalation gestuur is om die bedrag te betaal, dit sou binne die volgende 3dae gebeur het. n week later het ons weer geskakel, geen betaling is ontvang nie. n week later het ons weer gebel. gister die 27ste Januarie het Vodacom weer R345 van ons bank rekening verhaal. Ek was vandag weer na die Vodacom winkel in Oudtshoorn waar hulle gebel het om die probleem te verduidelik. Die personeel aan die anderkant was egter onprofesioneel en nie behulpsaam nie. Ek wil graag my geld terug betaal he vanaf Vodacom wat hulle afgetrek het vir 2 maande (R345 x 2=R690). Ek het nog nooit sulke onprofesionele personeel gesien soos by Vodacom se call centre nie, en sal ek nooit weer van julle gebruik maak vir n kontrak nie. Die kontrak was vir n 10gig data package en die nr was [protected]
My kontak nr [protected] Mev Wolmarans

After several complaints lodged and every time receiving the answer problem resolved nothing has changed. We have zero signal especially when it is clouded. This has been the case no for months. What is wrong with you people expecting monthly payment with no service provided?

Please do get your service up to scratch
[protected]
[protected] and every body else when at my house

Regards

I have ordered fibre on 18 December 2020 - To date no installation. Vodacom just gives me new Service Request numbers.
Original request : SR201218-984943 created Opened [protected]:47:44 PM after complaint and 21 days passed Service request SR210118-079410
Opened. 18-01-2021 9:55:39 AM
Coming to Interim LTE - I have loaded 10GB data to the cost of R469. It does not appear the call centre informed me to forward an email with proof which I have done. Received Vodacom: Service request SR210123-104203 created Opened 23-01-2021 9:04:08 AM after followup email where first SR was given a new request: Vodacom: Service request SR210127-120277 created. Opened 27-01-2021 8:47:59 AM.

My cell phone contract with Vodacom has been suspended as it shows that I am in arrears due to Feb 2021 invoice not paid. It is now the 26th Jan 2020, how can I be in arrears? I tried contacting them several times through the cumbersome process of dialing 082 135 and going through all the steps to get to a living being, just to be cut off everytime as soon as the consultant starts talking. No one returns my calls and there is no email address I can contact to have this resolve. I have missed an important meeting as a result of this.

Good day,
I am Jakkie Pretorius. My deceased husband had a vodamail email address that I used up to November 2020. He, unfortunately, passed in 2016. I paid the monthly required amount as this is the only email we used in our household. From November on, I am unable to use it as no password is correct. All of a sudden it says that this email address does not exist. I have extremely important emails that came after this happened that I now am unable to access. We did sent in my husband's death certificate, requesting that everything must be transferred to my name. Everything is still the same. Yesterday I went to our local Vodacom shop where the lady informed me that I must not switch on/use my laptop now. This does not make sense, and it is my opinion that the staff is not well trained as no one is able to assist in this matter.

As a loyal Vodacom client for many years now, I am truly extremely disappointed in the level of service I am receiving.

Do contact me to help me get this sorted A.S.A.P. please?

Sincerely
Jakkie Pretorius
[protected] (my deceased husband's number)
[protected] (my number)

Service request number: srsr200515-359028

On 18/01/2021 the city of tshwane damaged the fiber cable while fixing the water pipes. My call log until 23/01/2021 (I have called on the 24th and 25th as well and have send numerous emails, to no avail):

19/01/2021 07:09 13 minutes
19/01/2021 12:04 5 minutes
20/01/2021 07:08 6 minutes
20/01/2021 16:01 18 minutes
21/01/2021 07:59 7 minutes
21/01/2021 16:33 14 minutes
21/01/2021 16:48 38 minutes
21/01/2021 17:28 6 minutes
22/01/2021 07:10 10 minutes
22/01/2021 08:32 4 minutes
22/01/2021 09:56 5 minutes
22/01/2021 10:49 6 minutes
22/01/2021 12:05 21 minutes
22/01/2021 14:47 20 minutes
23/01/2021 07:28 8 minutes
23/01/2021 10:36 17 minutes
23/01/2021 15:05 26 minutes

After all these calls and emails the technician has not communicated with us at all and the call centre staff can do nothing but promise to phone me back, which they never do.

I have spoken to team leaders and "management". Vodacom's own procedures are preventing a solution to my problem.

I am working from home, not due to covid. I can not physically go to the office because my leg is broken. I should have paid salaries today and were unable, which means by tomorrow I am facing disciplinary action and my employer will lose production because of labour issues.

I have lost income due to my inability to complete assignments.

I can not believe a company like vodacom has this kind of customer service

Oh where to begin...

I have not had one single positive experience with vodacom fibre. This fibre was offered to me with the company I work for (as I work from home) but if this was a personal account, I would have cancelled it within hours of interacting with vodacom. I feel like I am in a never ending queue at home affairs, not knowing what to do or where to go.

First: when I tried to have fibre installed at my previous address for september, I start the process in july (to make sure there was enough time to get everything sorted). By mid october I still didn't have fibre installed so I cancelled the process.

I called the 0821904 number and spoke to different consultants but all of them either transfer me to different numbers or say "we have logged a service request and the technical team will contact you with support".

Second: when moving to a new address in december, I tried again. This time in mid november. Fibre was installed last week (mid-january). Multiple phone calls to multiple numbers did not help.

I received the famous "we have logged a service request and the technical team will contact you with support".

Third: fibre connection is intermittent (mostly down) so I cannot do anything.

I have made two phone calls and received the famous "we have logged a service request and the technical team will contact you with support".

To this day I have not received one single phone call or email from vodacom technical support about anything. I have contacted account managers and regional managers and all I get is a sorry, I will follow up...

Vodacom clearly were not ready to enter the fibre industry. Whoever thought they could is living with unicorns.

Please look at the rating they have received...

How are they allowed to operate?