Vodacom

Please please help

I have been on the phone all morning with no sucess

My bank account is being debited every month with r76 per month. I phoned vodacom on 12/06/2020 to not upgrade the following numbers [protected], [protected], [protected]. I spoke to cyril and he gave me a reference ofsello 2020/06/12. He assured me that the last payment would be the monthly instalment.

Today I have spoken to 5 people. One person said the r76 was for [protected] which has not been cancelled. When I got to cancellations she told me that number had been changed to pay as you go. She asked her supervisor what I must do as I have no phones on contract. Call customer care. What a disaster. You cannot speak to anyone. Tobi is a disaster. He always tells me he cant help me.

Please advise what am I paying for?!. Cancel what ever it is for.

Hope for some service

You can contact me on [protected]. I want to know what the deduction is about, how can vodacom deduct funds from my bank but nobody can explain to me what it is for. I am a pensioner and living in the old age home and are tired of not getting assistance.

Hi my name is Ndivhuwo Ramudzuli cell no 072 274 8988good afternoon I was extremely disappointed today morning when I visited your store in Giyani Masingita mall by an unethical behavior that one of your consultants gave to me, I was there for ebilling but unfortunately I was could not be helped as the woman was rude to me and was on whatsapp, she even told me how stupid I am and I tried calling customer care while I was there to provide evidence that I contacted them before and they directed me to vodashop for prepaid ebilling, the service that woman is providing to customers is poor and she was not even wearing her name tag but I hope the manager of that branch has to resolve this matter as i'm highly indignant, the service I get from her is poor she just doesn't care about any customer you should have seen her attitude towards me like.. Do whatever call head office if you can.. That is what she end up telling, I think I should part ways with vodacom if this is how I will visit a branch and be treated in that manner

I cancelled both my contract in 2018 for iphone 6 and wifi router but vodacom continued to charge me without my knowledge and had to stop the debit which resulted in me being in credit bureau.. This year when I was trying to buy a phone on contract I was told of the vodacom debt that resulted in credit bureau. I never got a letter or email even sms from them (vodacom) notifying me about my debt, it was just a suprise to me that I owe them and had not tried to apply for another credit I wouldint have known about all those stories, no statement from them to show how much I owe them, nothing. Not even a phone call and they have now tainted my name to credit bureau. Worst service I ever received from vodacom, very unprofessional, how do you list a person who is unaware of her debts to credit bureau. Very disappointing service provider.

Please see below complaint I've posted on Social Media (Facebook/LinkedIn)

Warning do not do business with these operators who sell on behalf of Vodacom. These companies work aggressively to sell LTE contracts and upgrades. They suddenly added a new account on my profile BUT when you phone Vodacom they tell you nothing can be done and give you a number nobody answers. Vodacom are trying to push as many LTE deals as possible to ramp up deals for the upcoming 5G network. Please anybody add to this if you have the same concerns.

On 16/10/2020 I was not able to log onto my work servers. When testing the speed I found that both upload and download was less than 1 Mbps.

I logged a request, SR201016-759964, This was closed without any reason.

I logged another request, SR201016-759968, This was also closed without any reason.

I tried calling, but gave up after 5 minutes of waiting. I managed to get thru to the service desk on Sunday morning and logged request number SR201018-763352.

This is the 4th day of outage and still I am unable to log onto work.

If I'm a day late with payment, never mind 4 days, you will be quick to remind and nag me...

So what compensation do I get for not being able to do my work and not being able to access entertainment?

Hi there

I have a recurring problem in that my service gets suspended every second to third month.

This is due to a r4000 data amount that was added to my bill in april/may 2019 (or that is the first time I became aware of it)

I have now, since may 2019, logged 7 disputes, the latest reference nr being [protected]

Every second month, I get a message from vodacom, saying that the resolve to the dispute is to phone collections. The result is that the dispute then gets "resolved" on their system, and still I have no details or explanation for the data added (r4000)

The latest dispute resolution in june 2020 said I have to contact vodacom law enforcement, with an email, and no contact nr

After 3 emails to "vodacom law enforcement", with no reply whatsoever, my service got suspended again today... Reason being:... R 4000 still on the bill from before 2019

With my last call to the dispute department, I was told that no further dispute could be logged due to this dispute already having been logged 7 times

I am no way closer to a layout? Explanation for r4000 data, and my service is still suspended!

I am trying for months now to receive information Regarding my Contract. Via email and visiting a Branch. Is this plain poor Customer Service or just people don't care about professional Client Service ?

WHEN IS IT GOING TO EXPIRE !

Veronica Kleynhans
Acc: [protected]-4

[protected]@gmail.com

Cell: [protected]

I make use of a vodacom wifi dongle in order to work online.
I pay a lot every month for this and a 80GB vodacom data bundle that is supposed to have a speed of 4Mpbs.

For the past 2 months now I have been struggling to work as the speed are often 0.2Mbps or slower. They don't know how to resolve the problem.

Have tried everything suggested sovar and its doesn't work.

Vodacom very bad service and paying for non existing software
I upgraded on one of my Vodacom contacts a while ago, actually I wanted to cancel but thought maybe it's time for a new laptop. This was after listening to the agent.

Thats were the drama started. Next day delivery does not exist, as they were out of stock. There were three attempts to have it delivered to my home address. Every time I instructed that it must be delivered after 15h00. Well this was totally ignored. When I eventually were at home to sign, they had not attached the correct invoice. The last time I got hold of it.

The package consisted of the laptop plus Office 365 for a year. Starting up and loading gave me another surprise. Only a trial version of Office 365, no product key whatsoever. I am paying for this out of my own pocket now. Take in mind Im paying Vodacom for three years an extra amount for so called one year subscription to Office 365.

I've sent numerous mails and no reply after about three months. Calling is out of the question. You hold on for close to an hour just to be cut of again. Not to mention the agents who's lack of manners goes beyond my beliefs. 11 years a loyal customer and now this. Let's see if Vodacom puts in a effort to reply.

We agreed upon a contract via e-mail and the 1st month they were suppose to load the data of 10gb this does not happen. I contacted customer support via e-mail with no response I then phoned and was given an e-mail address of mulalo nemuduluni to send my proof of contract agreed upon. This was saturday (3 october 2020) and I was assured contact will be made tuesday (6 october 2020). Today is thursday (8 october 2020) my data is running out and I sent another e-mail to mulalo and customer support, no response. The agreed upon contract was agreed upon on august 19, 2020 and consisted of the following : huawei p40 pro+ 5g (ag) + 10gb data x 7 days - (c) + video ticket - 3 months - 1gb @ r1799 pm (r930 finance + r869 sub on myred 1gb unlimited
Huawei p40 pro+ 5g ceremic black
Myred unlimited + 1gb
10gb data 24 months r119
10gb data 7 days
Total of data for 24 months 11gb
Total amount= r1918
E-mail was forwarded and can be sent to anybody as required, this is not the 1st problem with them as this same upgrade was handled very badly and took more than two weeks to conclude as I wanted the contract agreed to in writing which I luckily got on e-mail otherwise this would mean absolutely nothing. All I want is my promised data as greed upon to be loaded on my monthly bill.
Number in question is [protected] and account number qc199418-4

Good day,

My name is Debbie Souls, ID number [protected], cell phone number :[protected].

I had a contract with vodacom which in ended in 2018/2019, only to find I was still paying for the R60 per month contract in 2020 because it was a small amount I did not notice it. I then stopped the debit after trying to cancel the contract.

when I tried to by a property in 2019 I found out I was blacklist for R340 rand I then paid the amount because I need to get my name cleared to purchase the property. They did not send me a paid up letter only an invoice with a zero balance and confirmed that the account was cancelled.

Now in 2020, I am attempting to purchase a second property only to find that they have once again blacklisted me with no prior notice for R60 this time.
After confirming that the contract is cancelled and without any warnings or attempts to contacting me to find out what the amount is for.

I feel defeated by Vodacom and I do not believe that I have been treated fairly at all.
I am not able to do what I need to do and I have to take time to draft communication fighting to clear my name for something that I have no control over.

Is it fair that I am blacklisted for R60 and my financial records tarnished for something that is out of my control.

I am not of the view that this is how consumers should be treated and I do urge Vodacom to take corrective measures in this regard. I can't be spending time to clear my name because of the incompetence of Vodacom.

Thank you,
Debbie

Date of incident : 30 september 2020
Contact number : [protected]
Account number : c0010302-0 (number in question [protected])

Vodacom business you are pathetic and rude! Contract cancelled with request that the number goes to prepaid - the number was deleted due to incompetence. Upon request to reinstate the number - it has been done incorrectly and the problem still stands. I cannot receive otp's to the number for business banking and being month end sars requires payment. I cannot do this because the number is cut and cannot receive an otp. Second to this - the person in question that needs the number reinstated - is terminally ill. They are in need of a working number so they can contact emergency services should doctors need to be phoned. This is utterly disgusting customer service as no one answers or is willing to help. Business banking manager has made it clear I have disturbed her day and did not help. I was promised a phone call in return and this has not happened. This is 3 days running and you do not honor your commitments. For being a business banking customer for over a decade - this is how you treat people? You should be ashamed as the "dominating telco" for the people you employ and the lack of service!

To Whom to may concern

I upgraded my contract [protected]) in February 2018 to an iPhone 8+.
When receiving the phone, it was faulty, it switched off all the time and I was unable to use the phone.

I contacted Vodacom to explain my experience with the faulty phone shortly after receiving it. The lady on the line was extremely rude and said she had logged the fault and that they will collect the phone.
After a while still no one came to collect the phone, so I recalled Vodacom with the same issue. The gentleman on the line said the previous lady did not log the call.

Vodacom once again arranged collection, still nothing after a week. I recalled Vodacom with the same issue for the third time. - eventually the phone was collected.

RAM couriers collected the phone but heard no response from Vodacom. I called Vodacom for a follow up. Vodacom advised that RAM had the phone because they delivered it to the incorrect warehouse, so they decided to keep the phone at their warehouse. The Vodacom operator (ZAMA.B in cancellations - the only person that showed respect and great customer service) called RAM and arranged for the phone to be sent to the correct warehouse.

I had been paying since February 2018 for a phone that does not work and has not been with me majority of the time.

I am extremely dissatisfied with Vodacom and requested a refund of all the money paid since February 2018. I also asked to cancel my contract with Vodacom that I have had for a few years.

I did not get a refund, but I eventually was able to cancel the contract. I was issued with an invoice with balance of ‘R0' and all was in order 2 years later I have been hassled daily by MDB debt collection and have been blacklisted for a Vodacom contract I no longer own or own any amount on.

No one can help me from Vodacom nor MDB.

This is by far the worst experience I've had with regard to customer service.

How can I get this resolved and myself ‘Unblacklisted'

Ref Number: 1-34128914169074
Cell Number in query: 0712864681
RAM K Number: K0734355

Regards,
Crystal Jacobs

Fibre. Service has been down for 4 days, several calls to Vodacom fibre lasting 20 minutes on average, placed on hold Most of the time. Nothing resolved all staff appear to be oblivious to previous calls and issues . Just the worst worst service ever.

I'm now being advised by some bot that my complaint is too short so I would need to more detail in my complaint hence me writing this shir now.

i bought a y5 phone which is not delivered, since 28 july until now, I went to vodaworld, engaged with neo, who sent an email to online manger.yet no reply.i tried calling but I never get any assiatant, I was told that I phone deprtment, i will appreciate if Vodacom can refund my money cause I already bought another phone from them, without getting my refund.

regards
rosean
[protected]

In 2017 I cancelled my Vodacom contract leaving me with a data bill I queried: I was then handed over to a collections agency VVM or VDM attorneys. I paid them a total of R1600. My account was then handed back to Vodacom. I called last year to ask for a balance on the account, I was told there was none. I then found that there is still a balance outstanding on my credit record. I phoned vodacom, got referred to a new collections agency who has no record of the money I previously paid. Vodacom claims I haven't paid anything and no one responds to my mails at vodacom customer care. My cel number is [protected]

After more than a year into our contract with vodacom in their error they cancelled our line.
We were told to re apply in order to have the connection turned back on.
Due to the incompetence and horrendous service, after their mistake, we decided to cancel instead and move forward with another internet provider.
16 days later and many hours on the cell phone to call centres we have still not been released by vodacom and so we cannot have the new service prover installed.
The customer care is none existent and when you ask for confirmation in writing that the line has been leased, you are met with a simple - we cant give you that information...
Speaking to someone other than a call centre rep is impossible as again - we cant do that...
Requesting e mail details for the department handling the cancelations is again met with - we cant give out that information or the one person responsible for all cancellation across sa is in a meeting, call back later...
I am appalled and stunned at the lack of service and caring from vodacom and would like to move on with my life - so please - now that you canciled us - could you follow through and release my line!

Vodacom 50GB dataline referred to: [protected]
Vodacom Account number: I0632312-6

I took out at 50GB data line with router from Vodacom, which my two sons were meant to use in Musina Limpopo. Over this period of time we have logged numerous calls because this line has been intermittently available. Unfortunately I never thought it would amount to this so I have not kept reference of all of these calls that were logged, but I am sure that Vodacom should have some record of all the calls.
I attempted to reach the cancellation department at Vodacom during April this year, after numerous attempts and hours on the phone I eventually got through to a consultant who advised me that this contract was due to finish in September this year. Should I wish to cancel the contract before then there would be a cancellation fee. I noted that I was not going to pay a cancellation fee of over R3 500 for something that wasn't working properly in the first place. This gentleman then proceeded to make me "a better deal" in the interim until the expiry of this contract. He offered me double the data for a lower rate, how Vodacom can do this I don't know? One would think your service provider would give you the best deal all the time, not just when you wanting to cancel the subscription or contract. Nevertheless, with the understanding that it was just for the remainder of the contract period (which was until September) I agreed to the "better deal", still however noting that there was a problem with the line and Vodacom needed to investigate the problem.
The problem with this line was not fixed. I was unable to get through to Vodacom to try and sort out the problem or follow up on the call logged or "investigation into the problem", I am not sure if it was due to COVID but you couldn't get through to the call centre and after holding for almost 30 minutes the calls were disconnected. Not being able to get hold of anyone, I took to social media and made a post on Vodacom's facebook page, please refer to screenshot of post made on Facebook. It wasn't long before I got a response on Facebook messenger, but this was also in vain because nothing came of this effort. I am unable to attach the Facebook Messenger communication but will gladly email it to someone for review.

I phoned Vodacom on the 3rd of September and spoke to a cancellation consultant by the name of Pindela, she informed me that this contract is only to expire in September 2022 and that this contract was "upgrade or migrated" in April this year. I insisted on speaking to a manager at the cancellations department, and was then put through to Elaine. She informed me that they would need to do an investigation and would get back to me within a week. It is now the 15th April and I still have no feedback from Vodacom with regards to this issue.

I clearly stated to Elaine that I did not want to extend my contract, I was actually trying to find out how I could cancel the contract; or alternatively try get the line working for the remainder of the contract period. Reference number I was given is Ref - [protected]. I emailed the Facebook messenger communication to Elaine for reference.

I want this contract cancelled and am unwilling to continue paying for this contract which cannot be used for another 2 years. Unfortunately I am not getting any service from Vodacom, they are just delaying this and I must keep paying.

Jackie Bruwer
Cellphone number: [protected]
Email: [protected]@greenstone.co.za
Vodacom 50GB dataline referred to: [protected]

Paying for 40 line most of time 0 - 10 checking speeds all the time never 40 upload or download

I have been trying to cancel my contract from May. My contract ended on the 15th June 2020. I call on numerous occasions and yet to date it's still not cancelled. I refused to pay August and September bill as I asked them to cancel my contract.
I contacted them on
27 may
11 July
11 August spoke to Denise
24 August spoke to Brighton
31 August spoke to Chrystal
Ref. Number [protected]
Chatted to Desmond on messenger.
Today a consultant called me for an upgrade and she said my contract is still active. My services is now cut due to the fact I didn't pay in August and September.
I'm so tired of them escalating my query but with no luck. What must I do now as it's not my fault the agents aren't cancelling my contract