Vodacom

I was stupid enough to upgrade ( [protected])
via your online system. I placed my order on your website on November 28th. I was contacted by an agent to confirm my order and was informed that is I needed to have it delivered to my husband that I must call 082 1945 to authorise is third party delivery. I did that the following morning and assumed that all was arranged. After waiting way more than you advertised 3-5 working days, 10th December the courier RAM arrived at my husband's place of work but unfortunately he was off sick with a stomach bug. We where then contacted by the courier and RAM consultant and it was said that they would return on the Monday to deliver. Well they only returned on the following Friday, we received the email to say that the courier would be dropping off however by husband had worked the morning shift and was due to leave at 12pm. I contacted RAM to inform them but the courier proceeded to arrive later that afternoon. In my conversation with the courier I discovered that the third party delivery had not been arranged and therefore they would not deliver to my husband in any case. At that point I was on leave and could receive the package myself so I contacted Vodacom as per the couriers suggestion to change the delivery address and then RAM called and I changed the delivery address with them as well. At this point both the courier and RAM consultant made me aware that this would be then be the third and final attempt they would make to deliver (the delivery to the changed address). They also said the package would arrive Monday or Tuesday but latest Wednesday. At this point I was starting to get stressed as the phone and tablet where Christmas gifts. You can imagine my horror when I consulted the RAM tracker on Wednesday morning to find that they had sent the package back to Vodacom instead of delivering it to my new address. I have spent many hours on the phone with RAM and Vodacom now. I have been passed from pillar to post and eventually advised to email [protected]@coactivate.co.za and request an urgent call. I have done that and received a couple of return emails but they totally ignore my request for a call back. I was advised to cancel the order in an attempt to walk into a store and get my goods there. I requested the cancellation but it still been processed to a point where I can upgrade instore, which is a moot point as I was there this evening and they don't even have the tablet I ordered in stock. I am angry, upset, highly irritating and Vodacom and Ram have now ruined my Christmas as there is no gift for my daughter and my husband does not have his cellphone. I am at the point of totally cancelling my Vodacom contracts as no one there can or will help me. I feel that you should really relook your contract with RAM as they really are a useless bunch.

Hi Vodacom,

Your service is the worst I have ever had to deal with in my whole live and I would never recommend you to anybody.

First off all we have been logging calls since last week Thursday the 16th of December 2021, with no resolution at all... your call center staff is extremely incompetent and misleading. Evetime we phone you log a new ticket there is already 3 tickets logged on your stupid system that is obviously not working. Then the issue gets shoved to the bottom again.

Pls see sr211216-425092,

We have decided to cancel our fiber contract since you are not adhering to the service delivery agreement that we signed originally. We will put a stop on our debit order and we will only transfer the cell phone money and as soon as the contract come to term we will cancel that as well.

Should you blacklist me, I will take all the information regarding calls made as well as speaking and requesting numerous managers to call us and even escalated to the HOD of the fiber department to the Ombudsman and I will request a full money back spend on calls as well as time and data that I had to buy because of your [censored] service.

Please confirm that you have received the cancellation of the Fiber contract P20059138951/2 for 59 Elspark Villas, Partridge Str, Elspark Germiston, 1428 or cell number [protected] as at 22 December 2021 as I have had no feedback, or resolution from you regarding my complaint lodged at several different occasions and methods.

We have already got another internet service provider who is much better at their jobs.

Again it is proof of the disregard for customers of Vodacom, and why everyone is leaving you for another Service Provider.

Dawie Jacobs
[protected]

I cancelled all my contracts with Vodacom until I realized there is still a R60 going of on my account. It is not a phone no:.
1. I am oversea and don't have a Vodacom no to call them.
2. I send several emails with little to no response.
3. I just need to cancel this.

Nobody is coming back to me and it is a year now. In todays modern world?

I am having financial struggles to pay my contract. But what really makes me angry is the fact that even before they decide to delete the number, there is no warning or any dorm of communication towards that

Why should the number be deleted, what for? Is blocking the number not enough!

Everyone is going through a rough time at the moment, but this kind of treatment, really?

hi there

i had a number [protected] and which is owing close to 5K and has been removed from the network and it seems I'm billed on the same number. kindly call me on [protected] to sort it out as I tried all communication but without anyone attending to this query.

your urgent response will be highly appreciated.

Kind regards

Oupa Mabena
[protected]

I am extremely frustrated at the pathetic service i'm getting from vodacom subscriber collections. I have been requesting to be moved over to top up collection. This has been first requested november 9th (an agreement was made and it was said I should wait 48hrs a month later no service - I have been calling like a fool spoke to multiple agents katlego (which was very helpful) dorcas prince bridgette and a supervisor morena (who put me on hold for more the 10 minutes decides to drop the call and not call back) I am a client and I have been in constant contact with vodacom and I need this resolved because i'm totally helpless because besides all the dropped calls, no one is willing to help even after an entire month... Please help

During classes, I lose connection with my students 3 to 4 times in a 25-minute period. This is not good for my reputation as a teacher. The reception of my service provider is of utter importance for me to conduct classes successfully. I stand in risk of losing my job if this persists. I lose connection during all my classes.
I am devastated, what is going on and for how much longer?

I visited a Vodacom 4u store at Mall @ Carnival on Sunday 5th of December 2021, the consultant who assisted with our queries was highly unqualified and did not listen to what we were requesting, to a point where we asked for the manager. This gentlemen had such an attitude and was clearly not interested to assist us. After leaving the store and being assisted efficiently by MTN I had to return to do a sim swap. The power went out and they closed the shop asking everyone to leave despite their system still being fully operational. I have been a client of Vodacom for 10 years and regret staying with them. I will definitely be moving my business elsewhere. Ridiculous and unsatisfied with them!

Not give on contract what was discussed

Your service has been absolutely horrid since July 2021 in Kwa Zulu Natal Hibiscus coast town port Shepstone suburb Umtentweni. This issue has been reported locally everytime we get told it will go to head office and nothing sorts it out. As I am typing this message it did it again can't believe that me and my family are spending easily R2500 on you with mobile contracts and a home LTE modem and this is the very bad service you give us the thing disconnect and does not provide any internet for several minutes we left Telkom to you guys but now I see you are just as bad as Telkom I can't wait for our contracts expires then I am going to pull out all my contacts from you can't wait to get the hell away from your bad service. I can't believe the great Vodacom has fallen so you have always provide great service but guess those days are done well. Sincerely go take your bad service and shove it where the sun don't shine congratulations on losing R2500 and a very loyal customer

On 26 Nov purchased was made at vodabucks store order number [protected] with amount of R737. Status show - complete and amount was raised on bank card. Enquiries was done at Vodacom and no order can be traced. Requested for refund but no consultant can assist
I tried to phone 082135 with no answer. Only available number for Vodacom. On 01/12/2021 I phone again and consultant again advice that no order can be traced. Proof of order attach and the status

In October 2021 Vodacom deleted my number with no warning, no sms, no call before, alot of people have been struggling with this pandemic and couldn't make payments on most of their accounts, I refuse to pay them until I have a definite answer that I will get my number back, they sent me from pillar to post and so no one can help, they are all useless there and don't know what's happening in that company

I applied for a new Vodacom contract online on 22/11/2021. Received a call on Tuesday 23/11 telling me that my application has been approved and that I will receive my simcard either on Thursday or Friday. It did not happen. When I called them this morning I was transferred to 3 different departments. The short version is that the confirmation department did not finalize my order so it was never sent to the warehouse. Then they tell me that this department does not have an outside line so I can not contact them but they will contact me. The reference I received via email just told me that my my application was approved with reference number [protected]. This was a Black Friday special so I can not reapply for it does not exist any more. Why do Vodacom give such bad service. Always blaming the next department telling me that they can not fix it there. I spoke to Ayanda at after sales who was suppose to be a supervisor. Nothing has been done.

This PayD vodacom express has been deducted R20 and R20 out of my capitec bank I don't know how but I would like you guys to stop that since I am not even using vodacom!

I suspect someone is using my vodacom SIM card to buy airtym there number is [protected] pls check if they bought airtime with any card coz I don't remember if I once's liked the sim to my card

I will be grateful to hear from u guys soon

I have applied for a new contract on 23/11/2021. Message said they will contact me shortly to finalize my application. Did not happen. I call them the next day to finalize. Said that all is ok i should have my device hopefully by Friday. Got a messege again saying I need to contact them. I did so, they said that verification deprtment will get hold of me shortly to complete? Thought that was done on Wednesday? Nobody still has call. Today is Friday no messege from them as yet decided to call and find out what the hold up is. Was on the line for about an hour and 20 minutes holding on after speaking to a person there. Got thru to a new person had to repeat my story again and was told they will call me with in 72 hours after application was on it has been more than that now and I am still waiting.

Very bad service. Hope that i can get sorted out soon. The excuse I am getting is that its Black Friday but Tuesday and Wednesday and Thursday was not Black Friday.

We were approached in April 2021 during the Octotel Fibre rollout in Plettenberg Bay by Vodacom to get connected. Salespersons came to our business practice to sign us up. After business was approved, we were sent a complimentary 4G dongle and router to use during the installation period. We were immediately billed for the usage of the fibre line even though no infrastructure had been installed. There after each month we have been billed R599 per debit order for usage of this 4G dongle.

The major issue came in after installation was completed on the 05 Aug 2021, that Octotel informed us that Vodacom had illegally sold our business a FTTH connection disguised as a FTTB package. Octotel immediately disclosed that Vodacom has not got authorization to sell FTTB packages in Plettenberg over the Octotel network infrastructure. Octotel then suggested we choose an alternative service provider, which we did and were sorted.

I immediately contacted Vodacom and reported and threatened legal action with some reaction by a local contractor - Timothy, which escalated the situation to multiple persons with Vodacom which has resulted in nothing. I have emailed multiple times, even contacting the fraud department, with zero outcome.

I tried to stop all further debit orders with our bank, but the money keeps on going.

The deliberate fraud and failure to respond to an illegal deliberate sale is appalling.

I have even informed them that their router and dongle have been boxed up, ready for collection with no response.

My ISP Reference # : S21021479766 Octotel ID # : VOD14991. I am not sure how to attach the email threads to this form.

Email to Vodacom Customercare:

I was finally told that my account eventually after 5 months of phone calls and emails that it has now been made a prepaid account.

However, I am now being called by the collections department. I paid what I owed, and sent the proof of payment and requested that my account be canceled in July already.

Yet for the past 5 months repeatedly, I suffered from SMS 's and my phone being suspended and being told my account is in arrears and having to explain that I had already made full payment and requested for cancellation both telephonically and through email.

My credit score is now going to be negatively affected, who is going to reimburse and reverse the damage that this is doing to my credit score?

I am so disappointed at Vodacom and its people. People are not doing their job and this is impacting service at Vodacom. Yet when people are without jobs they cry, but when they are given jobs, this is how they behave. It is totally appalling!

I will further take to the Hellopeter and other media platforms to warn others of how Vodacom treats their customers. I have more than 5 years with Vodacom yet I wouldn't recommend Vodacom in this state of extremely poor service.

Accounts and service complaints

It with great disappointment that I am requesting full refund of monies deducted as well as termination of my number from VODACOM. Amount R1500.00.

After no notification received of funds by yourself yet receiving invoice of nil balance on my phone. My bank account has never been changed.
On the 21st October I got the following SMS
Hi, your services are due for immediate deactivation on Vodacom acc N30335470. Call 0821946 urgently for payment plan or pay R 8741.95.
I sent a message on 23rd October 2021 back on my return from my vacation
Please send me all details and information regarding this matter. I am unaware of any omount owing. Please email me [protected]@gmail.com. Thankyou
25 October SMS
Hi, your services are due for immediate deactivation on Vodacom acc N30335470. Call 0821946 urgently for payment plan or pay R 8741.95.
No response even tried calling and no luck phone was put down on me several times and following days. Eventually on the Monday 25th then arrange debit order of R1500 to be deducted monthly from my ABSA account. The phone will be reconnected in 7 days
On Saturday 06 November 2021 went to Vodashop Vereeniging and made payment for the full amount of R8589.81 the payasyou go amount was deducted from the total owing.
Cashier 3-MOREBANEN01
TAX INVOICE IN0045T004038497
DATE: 06-11-2021
Was the told it would take 1 week. Still waiting for cellphone to be reactivated - still waiting.
Spoke to Zondile on Monday 8 November and was given reference no [protected]. She said thet the service would be reconnected in 3-4 days.
Today 13 November debit order of R1500 deducted off my account even after paid in full.
I am not impressed with the service received from Vodacom.
I would appreciate immediate of R1500.
Due to bad service you have forced me look at alternate providers for cellphone connectivity. It is sad that after years of dealing with Vodacom (frominception 1984) to receive such bad service
Kind regards

Corrie Wuestenenk
[protected]

The tower about 5km out of keimouth are down! Im on telkom and are using your tower for internet! Roaming! Havint had internet for the last 3 weeks! Had the problem before! Can you please send a teck to switch the tower back on!

Customer care gave me a reference number which does not exist. I am convinced this is a scam to stop me from cancelling my contracts which I have trying to do for over two months. I think this is a deliberate scam to continue charging me each month for contracts which I do not want. This is now the 5th time I have been given a reference and told my contracts would be cancelled in 4 to 7 days. Every time when I follow up they say they cannot trace the reference.