Vodacom
reviews and complaints

Dear Sir/Madam,

On the morning of Sunday the 15th of August this year, 2021, I had been swapping my Vodacom SIM card [protected]) from mu iPhone 6s with my MTN SIM card in order to load airtime and data on my MTN SIM card. This was something I had done quite often up until then in the weeks leading up to this incident, without any issues.

When I re-inserted my Vodacom SIM card into the iPhone this time, I noticed that my entire call history had disappeared except for 2 calls.

I followed online instructions to see if there was some sort of error and this included Apple's instructions of rebooting the phone etc. I visited two Vodacom branches and chatted top staff about the problem, and also contacted Apple Support on the 28th of August and discussed the matter over the phone after working through all possible solutions. All three technical specialists concluded that the only way these could have been deleted was from inside Vodacom.

I therefore request a call history report of all my historic calls on my [protected] number - please advise the process forward.

I would appreciate it if someone could get back to me urgently.

My email address is:

[protected]@protonmail.com
[protected]

Many thanks

Patrick Laverty

whey pay everymont ouer vodacom pill and still your people call us the account department must update the staff

ons betaal elke maand ons vodacom rekening op datum en nog steeds bel julle ons die rekening departement moet hulle goed gereeld opdateer

maria christina verster [protected]

I have two contract with vodacom which one expired on 03agust2021 I called for cancelation on the 11 August 2021 which they didn't cancel and now they're still giving me service which I can't afford to pay what confused me is that when I call them to inquire about my contract standards they say they can't cancel it because my contract is on arrears and the bill is increase by that makes me not afford to pay my new contract I don't know what mixed up they did when am I trying to reach out to them to know what is going on they fool me they transfer me to many departments which they don't want help they are running for their action they want me to pay unfair bill which I was not aware of it and they said they can't cancel my contract because am on arrears with the expired contract first I pay with debit order which I make sure they get money on 28 of each month's but am one rears right now am I drawing on unexpected debt which I didn't plane to be. Is being 3 months not getting help

I want to start afresh on my new contract and pay for it as am on but am I suffering from previous contract because is a lot and is unfair for me, I didn't plan this it hurt my budged so badly I'd not like I don't want to pay I want to pay what is reasonable and what I know I had to pay not to mention.

Now is look like I pay R175.OO with amount of R323.OO is it fair for customer to receive such service while is not my fault that vodacom failed to cancel my previous contract but to be honest but they see no problem all they want is money from the customer am berg in to get help and start on a clean slate I have been crying for over months without any help

I wish I can take this off my back because now I can't even concentrate on work I still company time to keep on calling them still no help 😭😭 and I know they want to ruin my name at end but with their action they treated me unfair they have been incompetent and unhelpful am lost now I don't know what to do anymore hello Peter is my last hope

I have been disconnected from Fibre since last week Wednesdag.

After numerous calls all that they can say is that my query has been escalated to the technical department. It's almost a week and I am still not CONNECTED. It seem there is no one able to assist me or Vodacom is incompetent. I am really looking for a new service provider.

No one phones me it's unacceptable.

Such bad customer service.

DAVID POTTS
[protected]

I did a claim for a lost cellphone on the 12th July 2021 at the Hillcrest Vodacom outlet. Sadesh the manager of the outlet assisted me with the claim.
Was told the iPhone 11 is being discontinued and it's difficult to find but they will keep looking for it in all SA vodacom outlets.
I have visited the outlet 16times and I get same response from Sadesh that he is still trying to get a phone.
Today 11October 2021 I have been in the shop for 2 hours waiting for Sadesh to sort my claim.
I am losing patience because he is not updating me as to what the issue is
Can you help me Helo Peter to finalise this claim please

My contract was due for cancelation 24 September 2021 and I called a month in advance to request the cancelation (16 August 2021). On 01 October I was allocated my monthly airtime again, which means that the cancelation was never done. I called cancelations 01 October to query this and spoke to Sne. I was informed that someone would call me back within the hour. I was never contacted. I have been calling everyday and spoke to Malvern, 07/10 who informed me that my contract will be canceled by midnight. I enquired 08/10 and spoke to Charne and to date CONTRACT STILL HASN'T BEEN CANCELLED! Sne was the consultant that I spoke to in August to cancel. Kindly confirm what I have to do to cancel this contract. The airtime must be reversed as I am not liable for an October invoice!
Rhiyana Bassier
I7785589
[protected]
Rhiyana.[protected]@uct.ac.za

I have reported the loss of internet connection 30/09/2021 reference SR210930-123850 as I type this message the issue has not been resolved, it is 7days since I reported the issued all I get is assigned to Linda who does not give me an ETA or any feedback, on Monday 4/10/21 a technician came late afternoon found the problem but did not have tools to do the Job, he wrote a report and asked me to escalate with 082 1904 so he can be sent again to attend the call on Tuesday and repair the broken cable, but this escalation has not been attended and I have been calling for 7days at least 5 times a day, the Call Centre Agents have been escalating every time I call but nothing has been done.

Linda from resolutions team who has been assigned this case has not been interested in resolving or communicating or even sending someone to solve this issue,

Vodacom promises 24 to 48 hours to resolve case but mine is now 7 days.

Frequent service drops and slow speed. Customer service costs considerable time and money to reach and cannot help with anything effectively. Tech support ignores service requests for weeks on end despite daily chasing up. The internal IT system is malfunctioning. Phone support struggle to access their own systems. I canceled my line and paid in full yet Vodacom will not release the line for another ISP despite promising over countless hours of phone calls, emails and text messages. This company will shut your business if you work from home.

Vodacom: SR211002-130467 - FIBRE LINK DOWN. NoReply(2-LX62UIC). Hi. We took a fibre contract with vodacom the beginning of September. In this month we and neighbors had no connection several times. Our line was off again 3rd October since 12h00 and I called several times. At 6pm they called back and said no technicians were prepared to resolve the problem. I asked to talk to a manager and they said he will call me. Waited for hours but no one called. I eventually called to cancel the contract. We can not pay for a contract that has no services, a help desk that can't help, and no technical help. Tuesday and still nothing. Vodacom scheduled for Monday 3pm and nothing. Don't ever go to vodacom for Fibre contracts. They are not service providers but problem providers.

On 20 septenber 2021 I recieved a call from a Vodacom agent (031 492 540) as a result of my request on the internet "call me back" message on the vodacom web page.
I was trying to upgrade my data sim, but some technicalities prevent me to be successfull. - that was the reason for the call back from above No.
I finalise the upgrade process, contractually agreed to all terms and was assured the ungrade will be effective on 1 Oct '21.
Today (5 Oct) I realised there is no change on my contract and I call again at 08h33 I manage to make contact with an pretty "unclear spoken" gentleman. He informed me the 20 Sept upgrade was unsuccessfull. Enquiring about the reasons for failure, the discussion got heated and eventually he just rudely put the phone down.
I redail again at 12h19 (today) and was serviced by a great customer frendly gentleman (unfortunately I forgot the name).
Vodacom, please appoint people such as the last person and fire the rude and incompetent staff.
Johan de Wet [protected])

We are attorneys attending to the administration of estates and confirm herewith that we are not receiving any feedback on each and every instruction sent to Vodacom from our offices. The 2 matters we need to be resolves in Estate Late KJ Mostert which needs to be cancelled and Estate Late SJ Oosthuizen which needs to be cancelled and the premiums paid after date of death should be refunded to his surviving spouse. Attached hereto copies of their death certificates.

I reported my line fault on the 25th September. I have phoned ever day and received a difference excuse from the call centre agents. I am still waiting for a supervisor and then a Manager called Anna to phone me back after complaining on the delay.
Today is the 1st October and still no commitment from them when they will come and fix my line. I use this facility for my business work from home.
Its now the 1st October and the call Centre person has put me on hold with music for the last 15 mins.

You cannot get a direct answer

My call reference number is SR 210 925/10364

On the 2nd of August 2021 my ABSA Credit card was fraudulently charged with R30, 000 and credit was passed to VODACOM South Africa.
I immediately stopped the transaction, that is within 1 hour, at ABSA but it went through. ABSA disclaim all responsibility and I was told to contact the company who received these funds.
I have on 4 occasions contacted Vodacom but they do nothing except send an automated response to the effect that I must inform the investigating officer at the SAPS
I have as requested laid a charge at the Linden police station, and was told three days later that they could do nothing.
I signed an affidavit and submitted it to ABSA and Vodacom
These people VODACOM have taken fraudulently R30, 000 from my credit card
EC-17UX-2Q9Z2H Fwd: Fraudulent transaction Vodacom

Our whole family, all vodacom contracts, have been struggeling for more than 2 weeks now. The data speed is slow or non existent for most of the day. It is absolutely terrible service delivery. I can't get any work done because the data speed are to slow.

i have always been a nokia customer...15yrs plus.
i have more than three contracts...
i purchased/upgraded to a nokia 5.4... 4weeks, no phone cover, no follow up, no nothing.

yet i can buy from takealot.com?

can the store manager please use takealot.com and start looking after his customers?
do they not have any form of IQ?

shall we sell people iPhone and take more than 4weeks to supply a cover of any sort?

let alone the cover i want... goodness me?
no service, no follow up, no nothing, and the person reading this also dont care? am i right? hidden in a office somewhere.

shal i cancell all my contracts?

I have mailed the CEO MR SALEEM JOOSUB and the Managers of Fibre dept
My Tariq Moosa, Clint Thomson still no response
No response nor a call back.My account has been suspended for reasons
unknown.I have been complaining since 4th of August 2021 to date problems
not resolved.
spoken to several consultants since August but all that happens is all promise and no solutions.
Kindly help as i am about to take another contract with another service provider.
Thanking you kindly
Please respond as soon as possible?

From beginning of February this year, there was an agreement made with me to pay towards my account which was n arrears, I was given an amount specified by them to pay over 6 months till end July. I have been making steady payments of slightly more each month then the amount stipulated. End of June after making 5 payments, I was informed that I am now owing them on further chargers incurred for supposed airtime & data given to me but only charged end of Feb of which I was never informed about. This was due to my contract being reactivated but I immediately phoned them to cancel with immediate effect, as I was still busy paying towards my overdue account & could not have a new contract commencing. I spoke to a Mrs Zanele, early July, who informed me that I should not pay towards the overdue amount and the matter will be investigated. End July they were still claiming I must pay full amount. Now it took me over 300 calls, several dozen emails to track who exactly was this Mrs Zanele, onlly to come right over 4 weeks later, now mid Aug, only to be told matter still being investigated/ I last spoke to her & her manager early Sep, stating that, the investigation has been concluded but I am still being held liable to pay full amount stipulated of which I hesitatingly agreed to do so, end of this month. Now they have deactivated my lines of their system, stating that I have failed to pay end July, but could not do so as the matter was still being investigated, and now Mrs Zanele in legal collections cannot or wont offer aany assistance to rectify this matter

Good day
I have had a contract with Vodacom for almost 21 years. Due to COVID 19 and lockdown I have lost my business and all income resulting in financial difficulties as I was unable to pay most of my account.

I have not received any communications in the last few months from Vodacom that my account was not up to date. When I phoned them this morning they confirmed that no SMS or calls was done to inform me of the issue- I was then not able to make arrangements or payments
My number was just cut off on 18.09.2021 without any correspondence.
AS I'm a business owner I made arrangements with Vodacom to go prepaid in this difficult times with COVID isn SA. So there was activity on the account and no one can say the number was not in use.
Now None of any potential clients - Family or friend will be able to get hold of me. I'm losing out on possible income! this is no way to support small business owners in SA.

They just say sorry I can't get my number back - HOW is this possible. I do not think that they portray the client centric values they advertise to the public.
After 21 years of being a client, this is how clients are treated.

Please assist with activating my number or getting it ported to another service provider.

URGENT MATTER THAT NEEDS TO BE RESOLVED ASAP.

WE ARE IN OUR 2 WEEK PERIOD OF CANCELATION, WE HAVE BEEN TRYING TO REVERSE THE UPGRADE SO THE CANCELLING CAN BE DONE ON THE FOLLOWING 5 CONTRACTS.

WHAT A STRUGGLE SINCE WEEK 1

Please call Mr Hennie Kruger [protected]
id [protected]

regarding reverse of the following contracts so we can cancel them.

1. acc l0030209-8 cell [protected]
2. acc l0030209-8 cell [protected]
3. acc l0030209-8 cell [protected]
4. acc l0030209-8 cell [protected]
5. acc l0030209-8 cell [protected]

MR HENNIE KRUGER
[protected]

Vodacom try to advertise that they are a World class company but they are the worse company to deal with.
I have been trying to resolve a problem for over 12 years. They love phoning you or sending messages that they will resolve the problem but no-one ever does.
My husband and I must have spent many days going to their offices. They have too many staff who do nothing, always passing the "buck" etc onto someone else.
One shop I went to, I even saw the personal papers in a pile including a Will. Surely your papers are suppose to be private. They have papers of your address, income etc. I have been in contact with Hello Peter and Facebook for reactions.
All we are trying to do for the past 12 years is to get the phone that I have been using which is in my husband's name into my name.
For a "World Class Company" I would have thought this would be a easy task.