Vodacom

Good day
I would like for someone to contact me with regards airtime. On the 24th I loaded R200 half an hour later when i wanted to buy a gig data for R149 i was told insufficient funds i checked my balanace and it was R144 i could only purchase 500MB which was R99 later that night i needed to send an sms and once again insufficient funds and when i checked all my airtime was gone. Prior to this on the 18th i had 800MB data and the following day all my data was gone. Yesterday the 27th i loaded R275 i purchased a gig data R149 this morning however the remaining airtime was depeleted. what is going on how can my data and airtime just vanish this is absurd. please get someone to contact me as soon as possible to resolve this matter. Riana [protected]

On Saturday 24th February my service was summarily suspended.
On enquiry as to why, I was told that it had been reported as stolen.
I told the Vodacom person that this was false as I was speaking on the phone. He then told me service would resume in 2hours.
This did not happen and I again, after six hours, called to enquire what was happening.
I was then told it would take 10 hours to resume service. In the event,
service was resumed after two hours.
What I'm complaining about is the fact that service was suspened in the first instance. This is totally unacceptable.
I would like to hear your comments on what has happened
Thank you
Graham Dickason Vodacom user since1990.

On Thursday, 16 February 2017, I visited the Mont Clare store in Claremont for my contract upgrade and to sign up for a tablet deal. I spoke to Aasimah who then took me through the steps to upgrade my plan and explain the various tablets to me as I was not sure which one I wanted. I then decided on the Samsung Tab E. Aasimah informed me that they only placed orders on a Tuesday and if she places the order on the Tuesday that it will be there the Thursday - so 2 days. I said that was fine. I asked her if I need to sign anything and she said no because anything can happen and I only have to sign once the tablet arrives. I asked her if they will phone me when it arrives and she said yes. I then phoned on Thursday 23 February to enquire if the tablet has arrived and was told no, but they can see that it has been ordered. Also that I should have been told that it will arrive in 2 days as this is usually not the case. I then phoned the store on Monday 27 February at 12:00 to ask if it has arrived and was told by a staff member that she cannot see and she will phone me back after taking down my details. 2 hours later I went to the store only to be met by extremely rude staff members and Aasimah told me that I never confirmed the order with her so she didn't place it. They also denied that I phoned the store earlier. Aasimah also denied telling me that the tablet will arrive in 2 days time. I found this store extremely unprofessional and the staff very very rude as they did little to assist me and only gave me attitude and the impression that I am talking absolute nonsense. I have been a customer of Vodacom for almost 15 years and am horrified by the way the staff are trained

I've only just moved over to vodacom after arriving from the us, and I have never encountered a carrier as bad as this anywhere else in the world. Never have any signal and just trying to get hold of a company representative is near impossible.

Come on people, you need to do better than this in this day and age. Please try to put more effort in the future.

I was on you choose flexi 350 on cell phone number [protected] which the contract expired. I then upgraded with a Samsung galaxy Tab e which my monthly instalment is R199.00 including the 1 gb data . I was expecting to pay R199.00 end of this month which is February 2017. to my surprise I got a bill of 749.00 due when I logged in my Vodacom on the 24/02/2017. I phoned Vodacom call centre where the lady couldn't explain to me the amount, she directed my call to the accounts department where I was told of R130 admin charges for upgrade that I was never told about when I phoned for an upgrade .
But still couldn't be helped with the break down of 749.00 that I am due to pay. I am so not happy with Vodacom service.

I have been trying since 22 Feb to un-blacklist my son's iphone 5S, i have taken my documents (affidavit / id / un-blacklist vodacom form) to Vodacom shop in The Reeds ([protected]@Reds) they took the documents, emailed it through to i dont know where, and informed me it will take 24 hours. they then kept my phone for 24 hours, i received it back friday 24th Feb, called the 111 number to find out, it is still blacklisted. so i took it through to Brooklyn Vodacom shop, handed once again my paper work in, they emailed it through to who knows where, i then called back to follow up round about 4 saturday 25th feb and was told that they have a reference number and will follow up sunday morning. but it will be unblacklisted at the ut most latest monday. so sunday i went through, received my documemts, but no reference number. i left it, and today my phone is still blacklisted. so i called vodacom brooklyn again, the lady said she unfortunatley can't assist me as someone cleared the emails and lost her reference number, but said i could call 082 111 myself. which i did. only to be told that to un-blacklist my phone it will take 3 - 4 MONTHS. so i called vodacom brooklyn back, she told me that, that is incorrectly and once again requested that i email my documents through to her. which i have just done. so now i am waiting again.

I was migrated to Vodacom when autopage closed down and since then my debit order went off on the 26th of every month.
In December 2016 the debit order went off unpaid as Vodacom attempted to debit on the 29th .As a result even though i made a cash payment at the branch my profile dropped so i could not get the device i wanted for my upgrade . It seems that Vodacom is fine with customers cancelling their contracts and have no retention department that can assist me in order for me to upgrade my contract with the handset that i want . my contract will end in march and i want to upgrade but am getting no assistance whatsoever.cell number [protected] name vasigan naidoo

After purchasing a sim 2 weeks ago and porting from MTN to the new sim, I have 0 connectivity. I probably made 15 calls to the call centre till date with no success. Only after the 8th call was there a service ticket raised but it has been 3 days now and still nothing. I am seriously considering to move to another network. But it seems that there is no network providers in SA.

In January I phoned 4 different vodacom call centres for various reasons.
1, My wife's contract that is coming to an end (phone 082 1958)
2. Queries on our prepaid number (082 111)
3. New business cellphone contract we want to add (082 1960)
4. Current issues we were having with our Business Internet (082 1940).

During the month Vodacom started blocking me from speaking to an agent, and after phoning them from someone else's phone, they stated that you are only allowed to phone their call centers 15 times per month.

This is not restricted to each call center, but is accumulated over all call centers from the same number.

I cannot believe a company like vodacom cannot implement this solution properly, and has to settle for 15 counts to all call centers.

Either way, we are paying several arms and legs for their products, and they treat us like groveling peasants.

last year I have attempted to apply for the cellphone contract and was told that I have an account at legal and I informed that I have settled the account and don't even remember the number, they apologized and told me that they will rectify and remove my name at legal, they also advised me to call Transunion of which I did.

little did I know that it will not be done and I did not take the names of the people I spoke to.

on the 14 February 2017 I made another attempt
made an online application were the consultant (NEllY) called me the next day.
she told me the same thing "previous account at legal call Transunion"
I explained that I went through that last year three times and I thought it was fixed, she told me that there is nothing she can do I must call legal .

I than called legal department were I spoke to Jarome who told me that he will ask the supervisor to make a note on the system I than asked him to call the supervisor for me, he than called Totsang who hanged up the call for me .

I called again and this time I spoke to Ishmael Makgetha I asked to speak to Totsang the supervisor who cut me off he told me that he is refusing to come to the phone but gave the massage that he made a vetting note in the system I must call sales after an hour I insisted to speak to the supervisor we exchanged words with him until he called another supervisor (phillip mashuvuka) who confirmed that the vetting note was done and I must apply for decline review.

I waited for 2hrs and called sales again spoke to Nicole who promised me that nelly will call me 2 days passed no call was received .

called again spoke to Hazel also told me that she will ask Nelly to call me back, day passed no call received, I than decided to chat online, I was told that I should send my payslip, 3 month bank statement and id copy to [protected]@likeminds.co.za the guy who assisted me is Kandil he told me that the consultant will call me and close the case.

no call was received in 3days I than decided to chat again online spoke to Nicole yet again she promised me that the consultant called Nelly will call me, I told her that I was told the same thing before and I am taking the root of complaint and hello peter she begged me not to do it, yet again no call received till today.

all I need is my name to be removed at legal since I can see that Vodacom doesn't want to give me a contract and also want to know that why cant I receive the confirmation as requested I am I customer after all .

I also spoke to the so called manager Eshwin who did not assist with anything,

please note that this complaint was also send to hello peter

Rosinah Mukwevho
[protected]

Please complaints board help me sort out this issue. I don't know who to contact anymore?

Vodacom overcharged me with over r7000! Since 1/8/2016 vodacom changed my top-up account (R900) to an open line account. When I inquired this with customer service, they informed me that I did this via the call center. I asked for evidence but this has been denied. Why are you denying me of my own voice recording? I also inquired this at the paarl mall vodacom branch & was informed by two employees that they were horrified that vodacom would have offer me this package. They could also not assist me as I had been in contact with customer service already. Vodacom has offered me a refund of r2801.25. Why would vodacom refund me 40% of the total amount over charged? I requested a cap on my account of r700 on 2/12/2016. The following amounts went of my account after I requested the cap: current balance as at 7 feb: r878.07 1 feb: r1417.23 3 jan: r3300.17 why has this not been capped as requested? I have been a loyal vodacom customer for over ten years. Sheryl moodley (Eclo) has advised me to contact the branch to request a cancellation fee. Vodacom, why can no one take responsibility for this or at least pick up the phone and help me sort out this matter. I have no control over the amounts vodacom is debiting my account with and affordability is becoming a serious problem. Please can someone pick up the phone & help me! Account number: i1297080

I have just left the Knysna Mall Vodacom shop in an absolute fury!

I had to return a cover which I purchased for the i phone 6 which was incorrectly packaged and was meant for the galaxy 6 (galaxy at the back and i phone 6 in the front. That's OK mistakes happen.

However the treatment I receive from customer service agent Iyanda was beyond unacceptable. He was blatantly rude treated me like I was a criminal. No apology or willingness to set the problem straight. What made matters worse he went to the back of the shop came back and publicly humiliated the trainee who originally made the sale by telling him he was going to slap his head for this. This was the same comment he made in front of me and a customer at the time of the sale, also saying he slap the trainee on the head and not to come near him again. The trainee is Tony. He appears to be completely intimidated.

When I pointed this out to Iyanda that the service was unacceptable and that it is completely out of line to behave as described to a fellow employee, he became aggressive and argumentative. I demanded a refund and left the shop.

During this time a lady intervened and made the refund I do not have her name. She had helped me the week before with my upgrade for the next 2 years and was really great!

My point:

1. I have worked for years in customer service and this must be one of the worst examples of a rogue agent in action.

2. I am the customer and spend a fortune with Vodacom I demand better treatment.

3. If this is the way Vodacom allow staff to treat other ( I imagine Iyanda is senior to the trainee Tony) it is an travesty and reflection on company values and ethics.

There seems to be no recourse at Vodacom, you cannot get the regional managers email and no one seems to know how to deal with a customer complaint,

I am sorely sorry that I have to stick with this provider for another 2 years, but will happily change at the end of the contract.

I am not expecting anyone to get back to me however if there is willing listener my number is [protected]

I receive an sms on the 3rd Februarie 2017 at 12:16 that my insurance was cancelled. I follow up on the 14 February. It wasnt cancelled as per the sms. I went to the vodacom store in Key west and once again - not cancelled. Cancell it again. This morning. I went to Vodacom store in Key west - Now I'm still billed for insurance on the end of February. Why do I have to pay the insurance on the end of February 2017? On top of all the lady who phoned me the first time regarding this insurance told me if I should cancell and did not claim I will receive all my premiums back? According to the lady I spoke to this morning this is untrue. I would like for someone to listen to the original recording of this insurance conversation and provide feedback to me asap. How many times can one person battle to cancell a service with vodacom. I used to be pay as you go, but do have hassles with Vodacom ever since this is a top up contract. I never receive any statements? Receive promises for statements from the beginning of February 2017. Up to date, still no statement receive. Please can a manager phone me to clarify this problems.

Thank you
B Ferreira
[protected]

I was subscribed to to services without my consent.
I call your useless contact center and I am being told I subscribed ? Really how the hell would I randomly just decide on services that I am not using ? Am I that bored ? i can access videos from my phone without any need of any subscription why would I be be stupid enough to choose to require a subscription if I have the capability?
Please show me where I provided consent to subscribe or refund my airtime! I have been a Vodacom customer since the early 2000's and this is how I am being re-payed ?

My phone screen cracked, and I fixed it u, and u know how much the tablet screen is very expensive, and I put in the screen protector to protect it. Only to find out its not charging and I went to the vodacom repair brunch at maponya mall. The couldn't fix it they gave me the new phone. They exchanged it with no screen protector and its very expensive guys. I asked the manager if they can kindly replace it but he said he can't help me they not allowed to, telling me with the sad face and left me. He gave me the number of the repairs they also said the same thing. The manager said they could not remove it because the staff would brake the phone. Iam very deeply disappointed coz I fixed the phone very expensive and at the end I get out of the shop with the sad face. I understand the rules but I feel I've been robed. I didn't know I will get the new phone. Simon the manager his very rude he doesn't understand his customers his arrogant. I even shared a tear coz I spent too much on the old phone at the end I end up having a sore heart.

I have been loyal I've never used any network but voda only and this is the second time. U won't go hungry but I really will just leave vodacom in peace. Not that I will get best service at other networks. Or I will just not buy any thing at that brunch never.

I am unable to get through to the upgrade department to follow up on my query. The message says that I’ve exceeded my call limit to the 082 1959 number. I need urgent feedback because I would like to upgrade.

The Consultant advised me last year that I can take out a month to month data package and if I decide to upgrade, I can do so at any time. I was planning on cancelling the contract but was convinced by the consultants to take the month to month data package. When I decided on the 08 of February 2017 to upgrade, I was advised that I’ve upgraded last year in April 2016 and that it was a 2 year data contract. I have not agreed to a 2 year contract.

I Phoned the upgrade department, they've a call and retrieved the conversation that i had with the Consultant in April 2016. I was advised that they will contact me within 24 hours to seven working days but as off today no one contacted me. I've also e-mailed vodacom Customer care department, no response.

Your urgent response in this regard will be highly appreciated.

On the 11th of Feb 2017 I went to Vodacom Mall of the South upper level. A gentleman by the name of Siya tried to assist me he wasn't interested to help me he said if I raise my voice in in matter he will not assist me because he done it before to other customers those were his words to me. The store refuses to give me his surname. In the end another gentlemen assisted me.Needless to say when I got home an hour later the phone was doing the same thing. I am on a top up contract with them. The phone doesn't use my available data for Facebook and Whatsapp. I can't see any pictures or go into videos. Why am I paying a subscription every month because now at the end of Feb my data of 1GB will fall away. I then contacted their customer care 111 and was cut off 4 times in the 7 calls I made to them. In the end after more then an hour on the phone they gave me a reference number that was assigned to an IT Technician. Five days later I received an sms to say that the problem is solved but just the next day I had the same problem. I called 111 on the 17th of Feb 2017 again and they logged the call on the same reference number, well I am still waiting! I can't give the phone in I do not have another phone and I am women alone driving and I live alone.I can't stop my debit order because then I won't be able to make calls they will cut my phone off but it is fine for me to loose all my available data at the end of the month when it expires. This isn't fare. The people at 111 is very incompetent and why do they cut you off? My contract isn't even a year old yet. [protected]

I changed my package April 2016 to no avail. I paid more than my contract and was assured I'd be re-imbursed to no avail. They made an error with my package 3 times 2016 it was never resolved or sorted. I was continually harassed by Vodacom to no avail and at one stage they even disconnected me. I changed my package again effectively 1 Jan and my old blackberry nor my new Samsun is still not activated. I have not been able to email, what's app since. My old phone is supposed to stop and my new Samsung would then be activated to no avail. I have paid for reconnecnnection, additional SIM cards, subscription activation fees etc etc and assured I'd be re-immured to no avail. I had called Vodacom numerous times per month to try resolve to no avail I was told to go to a branch. I had been to Fourways branch more than 8 times who on the last visit said they had done everything they can and advised to deal with Vodacom directly as they don't know what else to do. I went to Vodaworld Head Office 4 times Dec/January, emailed and followed up to no avail still my new phone is not activated can't make calls or email? No one has come back to me despite promising to resolve ASAP. I have still not been re-imbursed for my over payments and all the additional I paid in good faith with the understanding they would pay me back. I was also promised in Dec 2016 that they would reimburse me an additional R2000 for the trouble and for the past months to no avail. It is 2 months later and still not resolved.

Good day

I requested an upgrade on my current vodacom contract on 11.02.2017 via vodacom online. I received no communication nor phone call from Vodacom confirming upgrade has been processed. I followed up on 13.02.2017 as was told a consultant would get back to me. The afternoon of 13.02.2017 a consultant phoned me to advise that my request has been processed and mobile unit would be couriered to me.

Upon inquiring when this unit would be delivered to me and further inquiries regarding CI, itimised billing etc I was told I must call vodacom once I have received my new mobile. I received my mobile via courier service on 17.02.2017. I activated my new mobile at vodacom canal walk on 22.02.2017.

Upon checking my bill via vodacom app I noticed that vodacom was charging me for 2 x contracts ( old contract rate and upgrade contract rate) and that my total bill for the month is more than R3000.

I contacted vodacom on 22.02.2017 at +- 22h00, 30minutes later this discrepancy is still unresolved and call centre agent is adamant that my bill is correct . A service request was logged by the agent which informed me that vodacom would respond within 24hours to 7 working days.

Needless to say the service and professional received with my upgrade has been poor and quite disappointing.

I would appreciate if vodacom could take the time to contact me to resolve this matter urgently.

Very unhappy customer

I phoned vodacom on 20/02/2017 to assist me with a upgrade my current contract to a bigger contract with a device (Samsung Galaxy A5 2017)for R379.00, earlier that same day i activated my international calls as i am traveling to different country next week. I was then advised that they can not process my upgrade because of my international call that i activated online status is still showing pending.
I am so frustrated with Vodacom as i get cut of, or get transfered to a different agent, this is very unprofessional. i been spending hours on the phone for 3 days now and still my problem still is not resolved.

I am really unsatisfied with vodacom service