Vodacom
reviews and complaints

On 20 February I received an sms from my bank that a debit order from vodacom has gone off. As I do not have any vodacom contracts I phoned immediately. I was informed that 2 conraccts have been opened at a shop in the Cape. On the 21st I was able to get a copy of the ID the guy used. It is a very clear fraudulent ID as the birthdate and the ID nr does not match. This guy walked into the Century City vodacom shop and opened these contracts without any of the necessary documentation like three months bank statement. Now I have to wait for someone to decide this needs attention before they can remove this debit order from my name. This guy was helped by incompetent or criminal employees within a few minutes and now I have to wait. I got a phonecall to ask why a reversed the debit order and that person just ignored my plead to be helped. It has now been more than a week and nothing has been done

In am so fed up with Vodacom, I have an ongoing problem with my credit limit bar being activated ? From where ? I am on a red VIP package and have a debit order and no limit !

This has happened 4 times in 1 day, I call the lift it . 1 hour later disconnected again

There is always a problem at least 1 per month

I will get legal advise and want Vodacom to pay for the damage done to my business

On 23 Feb 2017 I spoke to Milusi Khumalo to do an upgrade on my phone. We agreed on a package and would have it delivered to me within 2 - 5 working days. I contacted Vodacom upgrades again on 1 March at 08:50am as no one has contacted me yet to confirm my order? I spoke to Selvin and he said some one will contact me back before the end of the day to confirm my order and let me know the status on it. Again no one contacted me? I phoned upgrades at 15:43 and spoke to Precious who informed me that there was no upgrade for me, some one cancelled it. I asked to speak to a manager to have it fixed - Thato assisted me and promised I will have my new phone by 3 March the latest. 3 March at 09:00 Mtutzi phones me to confirm my order, but notifies me I will only receive my parcel by 6 March and not today as expected. Again I contacted the upgrades department to speak to Thato, I left numerous messages for him. At 13:30 I contacted upgrades again as I have heard nothing from Thato? Zama informs me that Thato is off for the day? But she will also leave a message for him. I just find it unacceptable in the first place that no one has returned my messages? And as I explained to Thato I needed the phone urgently - now I have to wait another 3 days? It is unacceptable. And even more so that no one can make a plan and help a client. I am 40 minutes from vodacom, can it really be that difficult to arrange a same day delivery after vodacom stuffed up? I also would like to know who cancelled my deal in the first place? I assume it was Selvin, but cant say as I don't have evidence.

I had a two-year Phone (HTC One Mini) U-Choose Smart Contract(I4113381-1) with Vodacom that ended 15 January 2017. The contract was not terminated, they and Toped-Up my Account with the Monthly Subscription 75min 200MB and 200SMSs.However, they did not take their Debit Order for end of February. Now trying my means to pay for the bill in arrears I called Vodacom 082111 on the 1st of March and was transferred to the accounts department where I was told that I owe R466.50.The Consultant assured me that the debit order was going to go through on that same day 01 March 2017.The following day 02 March, I received voice prompt calls from Vodacom telling me about my account in arrears, implicating that they were going to deactivate my line if I don't pay. I called Vodacom again on the 3th of March in the morning 082111.The consultant I spoke to told me that I owe R566.50. R100 penalty for not paying on time, she said that the debit order went out on the 27th February and bounced. Why didn’t the consultant I spoke to on Wednesday (01 March) pick that up?Anyway, I opted for an EFT payment to settle the bill and paid the amount of R566.50 right after that call. Few munities later I received another voice prompt call from Vodacom telling me that I owe R466.50.I have dialled -in to the accounts department 0821942 get clarity however for twice in a row the call was dropped half-way and I was left with a self-help voice prompt. I am literally mad right now and very unhappy with Vodacom Customer care!

I was at the clearwater vodacom store.on 26th of February
I wanted to upgrade to the Iphone 7plus 128gb. Unfortunatly thier was no stock. I was assured by one of the consultants that stock would arrive by no later than friday the 3rd of March. I went back confident that I will be able to upgrade. But yet again thier was no stock. The consultant phoned multiple stores to find out if any of them have stock. And to no great surprise no one had stock. I was agian assured that stock will arrive on the 9th of March.
This is unacceptable I have been a cleint for the past 6 years and i have never recieved such bad service. I do not want to use any other service provider, I hane come to love and trust the vodacom great service.

Kind regards
Matt Lötter

Good day,

For the last 3 months Vodacom don't take my debit order from my bank account. I'm willing to pay the outstanding amount but the service is no good. I phoned Vodacom customer care 4 times to tell my the outstanding amount but need to speak to my dad cause the contract is on his name. He tells them they can talk to me cause he doesn't understand them. After that they drop the phone and never return a call. I will be cancelling my contract

I reported to the Vodacom Repair Centre at Jabulani Mall Soweto
That my cellphone Blackberry Z3 shows emergency call only
They advise that my phone is blacklisted ...Its a contract phone from
Vodacom and they cant explain how or who blacklisted my device

They made me complete a form to unblacklist my devise
and told me it will take 48hours,

It was done Monday 27 February 2017 @ 11h00

It March 02 2017 and my phone is still the same
I need someone to assist with the issue ASAP
Hence I am paying a phone contract I can not use
seen that my devise is black listed

November 2016
[protected]

Cellphone contract was upgraded in November 2016 after receiving a few SMSs from Vodacom regarding an upgrade due.

I upgraded my contract in the Vodacom Store in Sandton City and painstakingly ensured the accuracy of what i would be billed for as well as the what the total monthly bill would be.

What they neglected to mention was that I will be billed for the old contract and the new contract should i go ahead with the upgrade.

Neither the SMS from Vodacom nor their consultants ever bring this to your attention.

Neither was i given the option to cancel the older contract for the remaining three months and to pay in the difference.

Vodacom is unethical and unscrupulous in the way they generate their revenue.

Beware!

Upgraded in December 2016, asked for a "top-up" package and was placed on a "open-line" package. Phoned in since January regading this issue, must have phoned in about 18 times and still this issue was'nt resolved. I am left with a huge account and everytime I phone in with my names and refrence numbers the person does'nt exist and the ref number is incorrect. Requested numerious times to change the package and credit me but still no joy! I am very upset with the terrible service I receive, as I have been a loyal customer of vodacom for quite a while. All I wanted was a upgrade to a top-up package and now I am left with a big stress trying to resolve this.

Please assist

Good afternoon
I was recently contacted by vodacom to offer me a WiFi Router with 10Gig data(5G data for the day and 5g data at night)for the price of r 200 and a 24 month contract. I decided to take the deal. I received my router on the 29th February. I phoned today to activate the sim card. In this conversation I mentioned to the lady on the line that the information in the pack with the router is just a general printed booklet and not specific terms and conditions about this deal. She checked and told me that I am only getting 5g and not 10g. The lady on the phone told me more than once that I was getting 10g. I would never have taken this deal if it was for 5g. I am so upset and dissapointed by this. I feel that I have been lied to and consider this false advertising. I would like someone to follow up on this. Find that recording of our conversation and let me know how this happened. I have cancelled the contract for the router, but as one of your paying clients I would like some answers.

I have a sim which I use in my own tp-link and they have been charging me R128.99 per month for nearly two years instead of R109. For monthe been going to the branches where got it from and they say they can do nothing. Despicable that you steal from an 84 year old pensioner who has numerous phones and tablets and routers with you. Sort this out. Last chance before this goes on social media! Contact. L.S. Fox. [protected]

My bill in December 2016 was R1253.99. I paid a R1000 manually. My bill in Jan 2017 was R720.22. I was debited with R1074.21. There's a R100 difference in what is actually due. No one has come back to explain it. Vodacom offers no means of e-mailing them. One is forced to request a 'call me back' which is a dismal failure in terms of client care. E mail is my preferred mode of communication but that seems irrelevant to these monopolizing telecoms companies.

Recently acquired a new device and sim card and was told that activation of the sim card happens after 24-48 hours.

Midway through this time period, I call the activation department (0821945) and get told that the activation process has started, I should wait out the remaining hours for activation to take effect.

Post 48 hours I call the activation department and they then proceed to tell me that the activation will now take 7-14 working days because of a 'new process for activation, ' after insisting on speaking to a supervisor I am then told that it was a technical fault on their side or the delivery side. So now the IT department has to process the activation

Had I been told that activation would take 14 days initially, I would not have the 48 hour expectation.

Late last year I was called by commit technologies that as a loyal vodacom customer, vodacom has decided to give me a cell phone for free but I need to buy r99 airtime every month for 24 months. A agreed to the offer and I provided them with my bank details for vodacom to debit my account. Starting from end of january I realized that there was some irregular movements in my bank account. Yesterday I went to the bank and I discover that commit technologies as vodacom service provider has made several small transactions from my account with different amount of money starting from r49.00 to r57.00. How can such a big company steal from people who are traying to make ends meat. This is really sad. Where do are report such criminal elements. Vodacom need to come clean. What was their agreement on their customer service. Kindly provide legal structure were such behaviour are reported. How many poor people have been robbed?

Kindly assist
[protected]/[protected]

Vodacom just debited my account twice without my authorisation! They debited the agreed amount of R1100 and then debited ny account with a furthee R8109.03! Im abroad and cant go into to bank to reverse this. Omw!
R8 149.03Amount

Transaction Debit Order

Date Today
Posting Date Today

R3.40Fee Description

Vodacom [protected] I2613611 Transfer [protected]

Long Description

VODACOM [protected] I2613611 TRANSFER [protected]

Please reverse this unauthorised debit!

I've had my contract for two years that expiresbin march this year. I've been charged R407.50 every month as agreed apon.

Suddenly January, February and March I now get charged with exactly R60 extra. I called about this last month. The agent said he did not know why it was happening and he would need to escalate my call. I received no call back no SMS with reference. I called again had to explain to new agent again. Same story will escalate. A few weeks later still no luck. I receive an SMS a day ago saying the R60 discount will be reinstated ...seriously my contract ends this month and I want to upgrade but can't till this is sorted.

And now vodacom has just again debited my account with wrong amount. Nobody is calling me back. I called again and get told they have to escalate again. I'm trying to explain that they have escalated this thrice and nothing happens. Nobody bothers to call me. I don't get references smsd like they say I will. Now I get told finanace department nis not in yet. She will ask them to call me.ni want my refund. How can the discount be for next time if my contract is done this month. Then the agent calls me back and transfers me to finance department. He then tells me he doesn't know why they did that because they are supposed to deal with this. Then I got transfered back to customer care to a new agent to reexplain my story for, 6th time. Still nothing is sorted.
Just pathetic service. What's the point in calling customer care if they cantbtell you what the problem is or help you?

On the 9th of December 2016 I gave notice of cancellation which was the exact date I had to give notice, I asked Vodacom to take me off contract and put me onto prepaid as my monthly charges were ridiculous for what I was getting. I then emailed the reference number through to Vodacom as proof. 2 days later my phone was switched off, when I asked why this was they told me it was because I was going back onto prepaid and I informed them I needed my phone on for work purposes. My phone was off for the whole of December to which I can provide proof of. I then received a bill amount outstanding for R 1900 when I queried this I was informed it was for data used in December. This was not possible when Vodacom switched my phone off for December, they investigated this and found that it was an error which is absolutely disgusting as it makes me question if I was ever ripped off while on contract. The 1st of January came around and my phone was working again but this time it was back on contract when I was promised by Vodacom that I would be on prepaid. I understand how billings work a month in arrears however I was informed my last payment would be the 1st of Feb. I went into Vodaworld in Feb as I still had issues, when I showed my cancellation letter from December the staff seemed shocked, I was informed that my account hadn't been cancelled properly and I will not pay another cent when this was not my error but Vodacom's. On the 2nd of March I have had R 773.00 deducted from my account, surely if I gave notice in December I would pay Jan and Feb. I called Vodacom's cancellation department this morning (02 March 2017) and explained my situation only to be told that this is not their problem, its the accounts department. Now in any organisation the company should take responsibility and assist where ever possible instead of treating a client badly and passing the phone from one department to the next. I got through to the Accounts department and explained my situation again where I was told this was the cancellation's department problem. I asked for the gentleman's name when he spelt out Ther and then the line dropped. I have never been treated like this, I have a been a loyal Vodacom client for years and this service and management of my account was the worst I have ever received. I can no longer sit by and watch money go out of my account when I have been on airtime the whole of Feb. I feel I need to take this matter further as no one has been willing to assist me.

Hi,

I cancelled my 3G Dongle last year December via phoning 111 from my Vodacom Contract Cellphone, cancelling the 3G Tongle. Now my Bank Account was debited and once again i was charged.
I phoned the Customer care now @ 07:09 and was told the Dongle was Upgraded and not cancelled.

This is pathetic, i was told at the Vodacom Store that i can only cancell the dongle by phoning Vodacom Customer Care.

Done that and still they make unauthorised charges.

Further more i have a lot of issues with the Vodacom network, 50 % of the time, i can only make emergency calls - not network signal.

I need someone to phone me URGENTLY!

I am going to Leave Vodacom because of this.

Melissa
[protected]

Over and above my debit order being more than what explained to nd the pathetic service i received at the vodacom branch at the link in claremont after emailing customer care i spoke to a anthea who forgot her surname, she explained why im being billed the amounts i hv been paying when i asked her as to howcome im paying amounts that i never signed for she said i should have read my contract as the info was there, i further told her abt my broken device job number12051089 as my phone just went blank so i took the phone in so agn i ask the customer care consultant if was i not suppose to get a loan phn while my phone is in for repairs then she said i must go nd ask the store of their policy, with debit orders the information is available to them, for other things your ppl are not bothered go ask the store, few days later i get a call from the repaires cnr to tell me my device will cost r1500 however they will give me a discount, i refused to pay watever discount as i didnt even ask the amount as my contract is nt even six months yet, i know that you dont care, however could you kindly kindly advice when exactly is my last debit order date with vodacom, as well as give me a quote of my settlement amount if i were to settle, cancel all extra stuff on my contract... So done with you ppl

During the day my internet is goid but at night from 19:00 when I whant to play my online game the internet steaming are to slow it never happen before but the last couple of days my internet is slow and my game lag alot please fix it... I cant play during day time because I must work so onley have time to play during the night... And all this lag makes me loose alot and im loosing points online