Vodacom

I am extremely unhappy with Vodacom. I've communicated with Vodacom on various occasions.

1. Please see email below. I was informed that credit would be passed for the month of January for cell nr [protected]. No Credit was passed.
2. In Jan I was billed for -
(a) [protected] – R1031, 33 (Which Vodacom Confirmed they have Cancelled and would pass credit for January 2017 as I requested on 2 occasion in December that the nr must go over to pay as you go as soon as it reached the contract period on the ?22nd of December 2016) NO CREDIT WAS PASSED!
(b) [protected] – R1166.27 (A number unknown to me but Vodacom indicated that it was a ghost account created also for [protected], meaning I was charged twice for nr [protected], which Vodacom indicated they will pass credit for the month of January 2017 as I did request in Dec that the contract must go to pay as you go from end December 2016)
(a) [protected] – All other numbers out of contract were cancelled – please provide info on this contract

3. In February I was billed for-
(a) [protected] – R1033-73 (A number unknown to me)
(b) [protected] – R29-46 Agree - Was a early settlement amount paid
(c) [protected] – R1008-50 (A number unknown to me but Vodacom indicated that it was a ghost account created also for [protected], meaning Vodacom did not cancel contract as indicated in the email below and as per my request in Dec 2016 that the contract must go to pay as you go from end December 2016)
(b) [protected] – All other numbers out of contract were cancelled – please provide info on this contract

4. In March I was billed for
(c) [protected] (A number unknown to me but Vodacom indicated that it was a ghost account created also for [protected], meaning Vodacom did not cancel contract as indicated in the email below and as per my request in Dec 2016 that the contract must go to pay as you go from end December 2016. Vodacom continues billing me for a out of contract number which was cancelled)
(d) [protected] – All other numbers out of contract were cancelled – please provide info on this contract

I spoke to a gentleman this morning on 082 111, unfortunately I did not get his name. When he did not have answers, he disconnected the call after 18 minutes. I rated his service as a ‘0’ (ZERO). There was no attempt to call me back.

I then phoned 082 1946 and spoke to Emelio who indicated after 11 minutes that he could not assist and I have to speak to Upgrades

I then spoke to Sello on 082 1959 who confirmed that the [protected] was a ghost account created for [protected]. After 24 minutes I requested that he should call me back as he would look into the account. I am still awaiting his feed back.

According my own calculations, I am of the view that my account must be credited with the following:

Jan 2017 Bill [protected] – R1031, 33
[protected] – R1166.27
[protected] – R161-60
Jan 2017 Credit R2359, 20

Feb 2017 Bill [protected] – R1033-73
[protected] – R1008-50
[protected] – R161-60
Feb 2017 Credit R2203-83

March 2017 Bill [protected] – R1008-50
[protected] – R161-60
March 2017 Credit R1170-10

According to my Bill I need to make a payment of R5045-93
Less the Amounts incorrectly Invoiced R5733-13
Amount due to Vodacom –R687, 20

From the calculations above, I am actually in credit with R687, 20

For the last 3 months matters were escalated but I have had no response!
Please advise as a matter of urgency

Previous email correspondence confirming credit will be passed:
From: Retentions.[protected]@vodacom.co.za [mailto:Retentions.[protected]@vodacom.co.za]
Sent: Wednesday, 01 February 2017 12:41 PM
To: Deidre Carter COPE
Subject: RE: EC-0BDE-327EKF FW: Emailing: Vodacom Cancelation Quote [protected] and [protected] ref 623116

Good day
Please note that cancellation has been processed on [protected] and we will be cancelling the [protected] and passing credit for January.

regards
retentions back office

-----Original Message-----
From: Deidre Carter COPE
Sent: Mon Jan 30 18:48:19 GMT+0200 2017
To: Retentions.[protected]@vodacom.co.za [protected]@vodacom.co.za
Cc: [protected]@copesa.org.za
Subject: FW: Emailing: Vodacom Cancelation Quote [protected] and [protected] ref 623116

To Whom it may Concern

Attached hereto please find the settlement amount for contract [protected].
I request the number become available as a pay as you go at the end of
January 2017.

The service received from Vodacom was appalling and I will be porting this
number to Cell C as well.

You will note that I requested a refund for the January billing on 082 831
9168 as Vodacom ignored my request to cancel this contract even after it was
out of Contract in December 2016. After I called in during January to
enquire why it was not cancelled, the matter was escalated but NO ONE ever
contacted me back. This was the 3rd escalation in 3 months that were never
resolved

Your urgent attention is required and please note that no further amounts
will be paid on costs incurred due to bad administration at Vodacom

Yours Sincerely

Deidre Carter

Cc: '[protected]@copesa.org.za' ;
'[protected]@vodacom.co.za'
Subject: Emailing: Vodacom Cancelation Quote [protected] and [protected]
Importance: High

Attached hereto please find the signed Cancellation Quote for [protected]
and a copy of my ID. Please add and debit my bank account with the rest of
my payments.

Further please ensure that my [protected] number goes onto pay as you go at
the end of this month as discussed telephonically.

Thank you and Kind Regards

Deidre Carter

Checked in my I phone [protected])at vodacom Somerset Mall repairs, phone was not charging.9 Late December) Said the phone had to go to joburg, never left the shop. Fixed in store thru insurance. Fitted a faulty screen & was returned again . Was fixed with new screen, 2 weeks later phone heating up and screen cracked from this. Obviously Battery and other issues which was the original problem . Have taken the phone into Vodacom Helderberg, 3 weeks ago and absolutely useless, no one could trace the phone. I have been back 4 times and this morning, i refused to leave before they sorted it out. The Manager finally found the phone in there shop. It is now on the Way to Joburg. This Phone should never have been repaired, it should have gone to Joburg and been changed out for a new one after i paid the Excess. This phone needs to be replaced with a New phone ! Plenty more terrible facts, not enough room on Page!

Op 7 Desember 2016, het ons 'n kontrak geteken by Chatz Sinoville vir 'n Samsung Tab A6 by 'n verkoopsman genaamd Ricardo.

Ricardo het die toestel oopgemaak en die sim in die tablet geplaas, waarna by gesê het dat die sim binne 24 uur geaktiveer sal wees. Na 24 uur was daar nog geen teken van Vodacomsein nie, waarna ek Ricardo gebel het en by my verseker het dit sal na nog 12 uur reg wees. Dit het egter nie gebeur nie.

Ek het Vodacom-inbelsentrum geskakel. Hulle het my verseker die sim is geaktiveer, maar steeds het die simkaart geen sein gewys nie.

Ek het Ricardo weer geskakel. Hy het gesê ek moet inkom met die tablet, waar hy 4 ure daarmee besig was.

Ricardo het my verseker die sim sal die volgende dag reg wees. Dit het egter nie gebeur nie. Ek is toe weer terug na Chatz Sinoville toe op 10 Desember 2016, waarna Ricardo die toestel teruggeteken het met verwysingnommer 027976. Die "dealer Id" is 32850. Hy het ons verseker ons sal binne 'n week weet wat is wat. Na twee weke het ons nog steeds niks gehoor nie, waarna ek Ricardo opdrag gegee het om die kontrak te kanselleer, aangesien hy nie by die kontrakreëls gehou het nie. Vodacom Chatz Sinoville kon ons ook nie 'n ander tablet gee nie.

Op 5 Januarie 2017 her Ricardo n SMS gestuur en gesê ek moet die tablet kom afhaal, hy is reggemaak. Ek het hom geskakel en gesê ek stel nie belang in 'n reggemaakte toestel nie en hy het toe vir my gesê sy baas sal die R200 herstelkoste betaal na ek geweier het om enige geld te betaal.

Ek het verskeie kere Vodacom-inbelsentrum geskakel vanaf [protected] met die verwysingnommer [protected]. Ek het Vodacom seker al 70 keer geskakel waarna allerhande stories aan my opgedis is, wat sou gebeur. Maar niks gebeur nie.

Ek het vandag die laaste keer gebel. Ek het Vodacom toe verseker ek gaan betalings ten opsigte van genoemde tablet stop. Ek het alreeds vir 'n tablet en data betaal wat ek nie het nie en Vodacom doen niks aan die saak nie. Vodacom lewer absoluut geen diens nie.

Ek vertrou dat ek nou terugvoer gaan kry en dat die saak opgelos gaan word.

Tihanie Pansegrauw van Vodacom Customer Service het op hierdie e-pos geantwoord, maar niks het tot dusver gebeur nie. Ek voel Chatz Vodacom Sinoville trek nie die geld van my bankrekening af nie, maar wel Vodacom en daarom voel ek dis onregverdig om geld te verhaal vir 'n produk wat ons glad nie eers het nie.

Enige terugvoer in hierdie verband sal opreg waardeer word.

Baie dankie

Deon Joubert
[protected]
[protected]

Good day trust you are well.
I would like to make use of this opportunity to enquire as to when will our town Welgedacht in Springs, Gauteng Province receive 3G/4G signal?

We struggling with signal at Welgedacht, please if u have to install aerial plz do so cause its so frustrating knowing that we struggle with signal.

Ivy Mbokane
[protected]
95 Tenth Avenue
Welgedacht
Springs

Dear Vodacom,

I have put up with this particular little problem for longer than I care to say - almost since I got my contract however many years ago (almost 10).

Whenever I call the call centre I am refused service because your call centre agents do not believe that I am the actual account holder. Most of the time I can brush this off - but today 3 of your call centre agents insulted me by INSISTING that I call the actual account holder despite the fact that this is in fact ME!

I can answer ALL the security questions you have ever bothered to ask, and yet you insist on calling me ma'am - even after I repeatedly tell you that I am a sir. The fact that my voice sounds like a woman's on the phone is something over which I have zero control - it is a biological anomaly that is rather irritating at the best of times, never mind embarrassing.

The fact that I have to go to an actual Vodacom store every time I have a problem with my account so that the consultant see that I am actually a man is frustrating, annoying and enough to drive me to another cellular provider. I have done your stupid voice verification thing, I have answered EVERY security question in your goddamn handbook and yet there has never been a note made of the fact that my voice sounds weird on the phone.

And don't tell me to use your goddamn website or self service options for anything except buying more airtime/data because it takes a minimum of 24 hours to update those records when they even bother to work properly at all.

In November 2016 I requested a premature cancellation for two of my numbers with Vodacom. They sent me the quotes and I paid the amounts in full and sent the proof of payment. They sent me emails to say they have recieved the payments and it will take 7 days to cancel. Vodacom is still billing for these two numbers? I have spoken to numerous people and sent emails with attachments and no one gets back to me. I still have 4 active numbers with Vodacom however they still dont care. I have spoken to customer care, Retentions, I have been contacted by Feguson Losper, Xolelani Sono, Ashwin Abdurahman, and many more and still no one can resolve or phone you back once they have spoken to you. One department says you have cancelled, they other department says you have overpaid and the other department just keeps on billing you. I am now worried as this has been 3 months. I have had to reverse the debit order for February as I cannot be out of pocket every month due to their mistakes.

I have black listed my Samsung S7 Edge after it was taken from me at gun point.
I can see that my device is still active and now it is being used with a different sim card.
The number is +[protected] This is in Mozambique.
What is the point then to black list your Device
My device Number is IMEI [protected].
ITC Ref [protected]
When I phoned vodacom customer care they told me that there is nothing that thye can do about this.

I have been a loyal paying customer of Vodacom for over 10 years but ever since I have taken out my new (upgrade) contract in October I have been unhappy with the service. Either I am billed for something extra that is not on my account or I don't receive my data or minutes which is part of my package. Every single month I have to call the helpdesk, which we all know takes forever to answer and then we speak to some different consult each time and we end up having to repeat the story/query/problem over and over again or I go into the Vodacom walk-in store and wait for hours to see a consultant, who then tells you that they can't help you because the upgrade was done on the phone and that they can see that there is a reference and I will have to wait for 7 - 14 working days for the issue to be resolved. Can this be possible, I am waiting since October 2016 for this to be resolved. I cannot believe that Vodacom would take this long to resolve an issue. I am at my wits end and would really liked to be helped with the problem that I am experiencing currently with Vodacom. Surely there should be a system where on consult is assigned to a client to sort the problem and not for me to go around in circles, like I have been over the past few months. Can someone who knows that they are doing please try to sort out my problem that I am currently experiencing.

I have never been so annoyed with Vodacom. I have been a loyal customer for over 10 years. I upgraded my Contract in Dec 2016 at the pavililion branch and have had endless issues with this phone/Contract. My contract signed by myself at the store Assistant states that for R 308.50 i should have R 200 Airtime and 1 GB of Data every month. This was vanishing in under a week, I had been into Gateway Vodacom 3 times to try solve the issue of my dissapearing airtime and data. I even went to the repairs shop behind Gateway to see if it was the phone issue to be told that there is nothing wrong and they cant seem to find the issue. I finally Found out that I have been paying R 308.50 for 200 ONLY and have never recieved this 1 GB of Data as it was a promotion and it ended. Firstly i was never advised when taking out my contract that this Data was a promotion and would end. So this ment that I was using my airtime which is costly as my data. I feel that it is only right to refund me for DEC, JAN, FEB, March airtime atleast and i should the Recieve the 1GB of data i had been paying for. No where on my contract does it state that i should pay an extra R 149.00 for this DATA. A Contract is a Contract binding on BOTH SIDES. I have HONORED my payments every month, VODACOM should HONOR WHAT I PAY FOR! I would appreciate some feed back as i am now with out airtime and DATA due to the fact that i was not advised about the end of the promotion. NOT IMPRESSED AT ALL.

I had a contract with Vodacom that I cancelled in April last year. they debited my account 25th May 2016 and my account went onto prepaid. I am now receiving calls from CreditWorx saying I owe Vodacom money. I contacted Vodacom customer care and their subscriber collections, who have yet to help me. As far as I am aware, I do not owe Vodacom any money, as my account is now on prepaid, and my last debit order went through in May 2016. What am I being billed for, on a prepaid contract? I did not receive a call, email or sms saying my account is in arrears till date and was handed over.

The subscriber collections department are extremely rude, and keep cutting the call in the middle of the conversations. No one has been able to properly listen to what I am disputing and are saying that they are unable to help me.

I am being billed for +R1800 and I do not even know what this is for.
contract number: I29548989

I need this sorted out asap.

Good day, Sunday I and my husband went to Vodacom [protected]@Carnival. We inquire about a modem and one staff member (Seems like the Managaer) spoke to us in rood manner. The guy was rude and could see his eys was blood red. He smelled like alcohol. When my husband asked him if he was drunk because he could not speak properly he replied by asking my husband "Are you buying my boose, if not it has nothing to do with you if I'm drunk"
Is this the image that Vodacom give to customers and my other quisten is, is that a way to treat customers. Customers is not always correct, but you as staff member dont speak to customer while you are drunk and in a manner that is not acceptable.

Good day trust you are well. I would like to make use of this opportunity to inquire as to when will our town namely Bloemhof in the Northwest province area cose 2660 receive 4G signal? Smaller surrounding towns like Makwassie and Jankemp dorp all have 4G signal and population wise they are a lot smaller than Bloemhof. It is very frustrating and I would like a reason as to why our town are not considered important or large enough to receive the same. Regards

I called last night at about 11.30pmon 3 march 2017. A lady answered rudely with "hello. What can I help you with?" *sigh* she was constantly rude and irratible.

I asked her to please block my sim card and cellphone which she said she did.

At 1.30pm on saturday the 4th of march 2017, I went to the police station to report my phone being stolen. I called vodacom to find out what the itc number to get it reported and the lady told me that the sim card has not been blocked, neither has my cell phone.

The lady that helped me this afternoon to block my phone and my sim card, she was helpful and respectful unlike the other lady. I usually recommend vodacom to everyone but lately I am disappointed with the service. I wasted an hour last night for nothing whereas the lady that helped me this afternoon blocked it within 15 minutes...

Feel free to contact me.

On 20 February I received an sms from my bank that a debit order from vodacom has gone off. As I do not have any vodacom contracts I phoned immediately. I was informed that 2 conraccts have been opened at a shop in the Cape. On the 21st I was able to get a copy of the ID the guy used. It is a very clear fraudulent ID as the birthdate and the ID nr does not match. This guy walked into the Century City vodacom shop and opened these contracts without any of the necessary documentation like three months bank statement. Now I have to wait for someone to decide this needs attention before they can remove this debit order from my name. This guy was helped by incompetent or criminal employees within a few minutes and now I have to wait. I got a phonecall to ask why a reversed the debit order and that person just ignored my plead to be helped. It has now been more than a week and nothing has been done

In am so fed up with Vodacom, I have an ongoing problem with my credit limit bar being activated ? From where ? I am on a red VIP package and have a debit order and no limit !

This has happened 4 times in 1 day, I call the lift it . 1 hour later disconnected again

There is always a problem at least 1 per month

I will get legal advise and want Vodacom to pay for the damage done to my business

On 23 Feb 2017 I spoke to Milusi Khumalo to do an upgrade on my phone. We agreed on a package and would have it delivered to me within 2 - 5 working days. I contacted Vodacom upgrades again on 1 March at 08:50am as no one has contacted me yet to confirm my order? I spoke to Selvin and he said some one will contact me back before the end of the day to confirm my order and let me know the status on it. Again no one contacted me? I phoned upgrades at 15:43 and spoke to Precious who informed me that there was no upgrade for me, some one cancelled it. I asked to speak to a manager to have it fixed - Thato assisted me and promised I will have my new phone by 3 March the latest. 3 March at 09:00 Mtutzi phones me to confirm my order, but notifies me I will only receive my parcel by 6 March and not today as expected. Again I contacted the upgrades department to speak to Thato, I left numerous messages for him. At 13:30 I contacted upgrades again as I have heard nothing from Thato? Zama informs me that Thato is off for the day? But she will also leave a message for him. I just find it unacceptable in the first place that no one has returned my messages? And as I explained to Thato I needed the phone urgently - now I have to wait another 3 days? It is unacceptable. And even more so that no one can make a plan and help a client. I am 40 minutes from vodacom, can it really be that difficult to arrange a same day delivery after vodacom stuffed up? I also would like to know who cancelled my deal in the first place? I assume it was Selvin, but cant say as I don't have evidence.

I had a two-year Phone (HTC One Mini) U-Choose Smart Contract(I4113381-1) with Vodacom that ended 15 January 2017. The contract was not terminated, they and Toped-Up my Account with the Monthly Subscription 75min 200MB and 200SMSs.However, they did not take their Debit Order for end of February. Now trying my means to pay for the bill in arrears I called Vodacom 082111 on the 1st of March and was transferred to the accounts department where I was told that I owe R466.50.The Consultant assured me that the debit order was going to go through on that same day 01 March 2017.The following day 02 March, I received voice prompt calls from Vodacom telling me about my account in arrears, implicating that they were going to deactivate my line if I don't pay. I called Vodacom again on the 3th of March in the morning 082111.The consultant I spoke to told me that I owe R566.50. R100 penalty for not paying on time, she said that the debit order went out on the 27th February and bounced. Why didn’t the consultant I spoke to on Wednesday (01 March) pick that up?Anyway, I opted for an EFT payment to settle the bill and paid the amount of R566.50 right after that call. Few munities later I received another voice prompt call from Vodacom telling me that I owe R466.50.I have dialled -in to the accounts department 0821942 get clarity however for twice in a row the call was dropped half-way and I was left with a self-help voice prompt. I am literally mad right now and very unhappy with Vodacom Customer care!

I was at the clearwater vodacom store.on 26th of February
I wanted to upgrade to the Iphone 7plus 128gb. Unfortunatly thier was no stock. I was assured by one of the consultants that stock would arrive by no later than friday the 3rd of March. I went back confident that I will be able to upgrade. But yet again thier was no stock. The consultant phoned multiple stores to find out if any of them have stock. And to no great surprise no one had stock. I was agian assured that stock will arrive on the 9th of March.
This is unacceptable I have been a cleint for the past 6 years and i have never recieved such bad service. I do not want to use any other service provider, I hane come to love and trust the vodacom great service.

Kind regards
Matt Lötter

Good day,

For the last 3 months Vodacom don't take my debit order from my bank account. I'm willing to pay the outstanding amount but the service is no good. I phoned Vodacom customer care 4 times to tell my the outstanding amount but need to speak to my dad cause the contract is on his name. He tells them they can talk to me cause he doesn't understand them. After that they drop the phone and never return a call. I will be cancelling my contract

I reported to the Vodacom Repair Centre at Jabulani Mall Soweto
That my cellphone Blackberry Z3 shows emergency call only
They advise that my phone is blacklisted ...Its a contract phone from
Vodacom and they cant explain how or who blacklisted my device

They made me complete a form to unblacklist my devise
and told me it will take 48hours,

It was done Monday 27 February 2017 @ 11h00

It March 02 2017 and my phone is still the same
I need someone to assist with the issue ASAP
Hence I am paying a phone contract I can not use
seen that my devise is black listed