Vodacom

On 17 Feb 2017 I 'merged' my two Vodacom mobile phone accounts into one (the one had been in my name and the other in my husband's). This was done at Vodacom World in Midrand. (The staff were very helpful and I don't blame them for what follows) When the process had been completed, a credit limit bar was automatically activated due to the existing cell phone having a cap on expenditure which had already been reached. So far so good. But for the record – our family had never owed Vodacom any money in all the 17 years I’ve been with them, nor were the two separate accounts in arrears before we merged them.
Vodacom World was not able to increase the credit limit, nor lift the block on the 2 phones now together on my account, and did not suggest that I could pay an amount in lieu of the surplus expense now reflecting on the account. They advised following up the next morning (a Saturday) at a Vodacom-shop, which I did. The shop did not know what to do, and advised phoning the Accounts Call Centre, which I did. I was told that it could only be sorted out on Monday.
My daughter uses the one phone, so both my daughter and I were rendered phone-less over the next 4 days. We happened to be travelling over the weekend, and had to phone repeatedly to have the block temporarily lifted. I then phoned the Accounts Call Centre on Monday morning, was told that it would be sorted out within "24 to 48 hours". I was also then told to phone Customer Service to log a request to increase the credit limit and unblock the phones. I did, and was given a reference number.
I phoned after 2 days (and more than 48 hours) to enquire because the phones were still blocked. The Accounts Call Centre then told me I have to pay R2390.74, which is surprising as I had been told repeatedly when I phoned, that there was nothing owing on my account! Next I phoned Customer Service again – I was told that I had logged 3 requests in total and I simply had to wait! When I expressed dissatisfaction at this, I was put through to a new consultant who knew nothing about the problem.
In fact, it happened every time I phoned, that I would have to repeat all the details of the problem to more than one consultant – and the reference number made no difference to this.
I am SO tempted to simply close my Vodacom account and open a new account with another mobile phone company! I wish that Call Centre staff could understand that if they do their work properly, it builds customer loyalty.

We have been trying to solve a dispute regarding an upgrade that was done on one of our contracts last year. We have lodge several complaints with Hello Peter through the call centers and any which way we could complain. We had one person come back to us and never agian after she informed us that she will help.

Nobody wants to show us the documents we have signed, and keep telling is we must get affidavits. All we are asking is to see the documents we allegedly signed but when we ask for this everybody just disappears. Hinestly this makes me think that there is something going on that the public should know about.

We are at the end of our thether with this and have no idea where to go further to complain. I am worried that other clienst have contracts upgraded without signing concent for these upgrades.

It seems dangerous from Vodacom to allow upgrades without proof that, we the consumer have signed for the upgrade.

i went to a vodacom outlet on Thursday (16/02/2017) at GreenAche's store in Capt Town CBD. i went there to do a sim swap where i paid a ridiculously expensive amount just to do a simple sim swap, nevertheless i paid it & was advised that the sim card will be active within 24hrs-48hrs. Friday evening i checked the sim card if it was activated & it gave me an error message of "sim swap failed", the following day (18/02/2017) i called the customer care centre & the lady that assisted me advised that i should go back to the store where i bought the sim card. i went back to the store on Monday (20/02/2017) i was told that the sim card will be activated by 21/02/2017, today is Wednesday & i'm still waiting & the store manager had the decency to tell me that it's not their fault. I'm a businesswoman & my clients are unable to contact me & i'm losing alot of money. Can someone please get back to me with feedback ASAP

Dear Vodacom,

Please urgently assist with query.

I have been paying a contract (Data contract) with no use on a telephonic sale done in error.

I have established the following

Number : [protected] is a 2GB data contract on my name.
I was contacted by Vodacom Rewards sometime June 2015 on my cell number – [protected].
The agent sold me a product telephonically (2GB data contract with modem).
After accepting the product, a few days later, I received a package, to my surprise it was a vodafone tab and not the modem that was bought.
I called back advising them of the error and agreed to send it back via post.
Since I did not receive my 2GB Modem I believed that there was no active contract.

My cell number – [protected], contract expired in 2016. After paying on month to month, I decided to switch to prepaid sometime in 10/2016.
I then decided to port out to FNB sim using my same number. It was only after porting out did I continue to receive a debit order for R129 did I realized that I should call Vodacom to query the debit.

I request an investigation into the telephonic sale of a device, that I have never received or used be refunded to me and cancelled with immediate effect.
Please see attached affidavit and ID copy

Kind regards
Kaylin Naidoo.
[protected]

Data line was unbeknown to us as open. We have been a client for 23 odd years then in March last year we upgraded line and was billed for data usage which we did not use - the dongle was not operational yet our account has been billed with several amounts adding to R3800 in three months. We have reported this but nothing has been done about the credit apart from other issues also being experienced. This matter is now almost one year old...Kindly credit the account by reversing these costs. We have raised this several times and we are continuing with payments yet this amount has caused our lines to be suspended. We need to get this resolved as we are now still paying for services - yet we have none. This was similar in December January period. Kindly revert to email [protected]@gmail.com as we have no other connecting lines. Your urgent attention will be greatly appreciated.

Regards
Onbehalf of Louis Klopper

Had a Vodacom contract for 18 years, then moved to prepaid last month.
I am experiencing numerous problems with the Vodacom network.
l cannot send SMS's. I cannot receive notifications from my banks and I cannot make outgoing calls.

I have visited the VodaShop in Hout Bay and Claremont four times and they are unable to assist.
I have dealt with numerous Vodacom call centre agents and they have not resolved my problem yet.
Do I go to the Press to complain? Because according to ALL of the service people at the Vodashops this is a REGULAR COMPLAINT.

I upgraded my contract to the Samsung Galaxy S7 plus Tab3 lite. Upgrade incorrect processed, received an invoice for the Samsung Galaxy S7, which was supposed to be an upgrade. Not to pay upfront for this device. Now my services is suspended for not paying the device. I've contact Vodacom accounts, online upgrades, customer services, Activation, customer care, and, and, and . . . . . With no success, every time I've been transferred to various departments, staying on the line for hours. I phoned for 3 days, everyday to solve this issue. Eventually I was told that I will be credited for R1587.46
This is not correct as I cannot pay the vat amount and Top Dog Educational. How can someone pay vat without purchasing anything?
Invoice number: K0138983
Account number: I2682762-5
Invoice date: 31/01/2017
The amount on Invoice is R1809.70 (where R222.24 is for VAT)

I was promised by the accounts department that they will call me back on Friday 17 February 2017 to fix this error on my account. That never happened.

I received my Vodacom statement for February 2017 and the credit hasn't been added. I will not be able to Pay the extra R1809.70. If Vodacom going to take that amount with my debit order payments I will be forced to reject the debit order and cancel it.

The following is some of the people at Vodacom I spoke to (with no positive feedback):
Sameera - OnlineUpgrades
Nicolene - Online upgrades
Zandila
Shanna
I've been with Vodacom for many years now, I have 6 contracts with Vodacom and if this is how they treat customers I will change to another service provider.

I purchase a 2 tablet deal in December 2016 that was on promotion ( buy one and get one free ) but ever since December i have been debited for the 2nd tablet as well yet the 500mb the free tablet is receiving is suppose to be free as per the information the consultant gave me. i have called Vodacom on numerous occasions an all they would say is it will be escalated and i get no feedback when i call they say it has been resolved yet i am still experiencing the same problem. The consultant who helped me with the deal advised me it was sorted an my statement would be credited from December for the amounts been debited . i received my February statement and there is no credit showing and the same amount is still being debited from my account. Vodacom has given me terrible service and no one seems to be willing to help me solve this problem, i am running back and forth with no assistance what so ever.

Calls are recorded for quality and security purposes iv requested for my calls to be listened to as iv called too many times with this query, went from customer service to escalations to solutions department and not one person has taken initiative to help.

In November 2016 I contacted Vodacom regarding an issue with having poor network coverage at my house. Since November I have made several calls to Vodacom advance data solutions department trying to follow up the status of my query. Every time someone tells me that a network consultant will be in touch shortly. I only received a call back from a network consultant at the end of December after having to phone again. Since then I have again phoned numerous times regarding feedback on the situation, and every time they are unable to give me any feedback on when someone will be attending to the situation. When 2017 came around I now have NO network coverage at my house. It is the end of February 2017 and still I never heard back from Vodacom regarding my query. The last time a received an sms with a reference number was in Jan 2017 ref #: [protected].
I am unable to make any phonecalls from my house, I am unable to conduct business from my house. I have to travel 14km into town, sit at a restuarant for a couple of hours in order to conduct business. Clearly there is no commitment from Vodacom towards client services, even though I have been a long time loyal Vodacom client. It is simply shamefull.

I wish that Vodacom can attent to my query and assist with installing a network booster in my house so that I may be able to communicate via the privacy of my own home.

Had a Vodacom contract for 14 years, then moved to prepaid for five days, then back to Vodacom contract on the 8 of Feb 2017.
I am experiencing numerous problems with the Vodacom network.
l cannot send sms messages .I cannot receive notifications from my banks.I cannot receive calls from other Vodacom phones and Mth phones ect, but landlines seem to work.

I have visited the Vodacom 4U Shop in Clearwater Mall more that 6 times and they are unable to assist.I have dealt with numerous Vodacom call centre agents and they have not resolved my problem yet.

Kindly assist.

Hi there, I have an open ended line with vodacom, since in contract with vodacom I pay my monthly bill via an eft monthly, in November Vodacom debited me for 1060.00 after still paying my bill for that month, I have contacted them, they reversed the amt and now has disconnected me saying that i am in arrears of 3060.00, I have not paid the bill since the disconnection which is now going on for about 2 months, they refuse to be of any help to sort it out, they sorted it out for a week, and then it reverted back to normal, I have 2 statements which make no sense, they both are totally different as well, also before the whole disconnection, vodacom kept capping my account as soon as my free minutes were over, they did nothing about that too, they also had a 3 week period where they threw my cellphone number back into the for sale Pool and I could not make any calls cause my number was being re-sold, I have not been compensated for that either and had to pay a full months bill, the service is pathetic and I am in an ongoiong battle with their call centre who does nothing to help. they have proved to be utterly useless.

At first i tried to upgrade online on the last page upgrade unsuccessful

Incomplete order Existst for MSISDN The current number is not due for an upgrade an sms has been sent with your upgrade date.

But it was unsuccessful! was i automatically upgraded ? with Vodacom deciding which phone im going to get then ?

I don't want to receive anything i don't want
nor am i paying for anything i don't want
Online chat ALSO OFFLINE

And after this:
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing scams.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Still no reply
JUST TRIED ONLINE CHAT AGAIN THE OPERATOR AUSTIN JUST TOLD ME TO CONTACT THE UPGRADES DEPARTMENT NOT EVEN OFFERING ANY HELP

I had a Smart M package since the beginning of 2015 with the ability to load new data online. I had no problems loading new data until the end of September until I would get a message stating that my purchase request was submitted and they would get back to me once successful. I tried multiple times to load new data with none being loaded onto my account. I eventually phoned into customer care and was told that I had purchase requests open and that they couldn't manually load data onto my account. I tried multiple times to load data and logged multiple complaints with Vodacom's customer care. In this time, I had gone out of bundle rates but needed data for work!
I eventually succeeded in having data loaded but that was after MULTIPLE calls into Vodacom's customer care, each call lasting between 30 minutes to an hour at a time!
I was told that Vodacom would be launching an investigation into the problem and a refund would be submitted for the out of bundle rate that were incurred due to Vodacom's error but I have heard absolutely NO FEEDBACK from Vodacom since 05/12/2016!
I am absolutely

I have upgraded my contract with vodacom from R149 data contract and bought a phone for R299 to qualify me to a promotion vodacom had on the
13 January 2017, call reference [protected] where I was promised 20gigs data which I have not received to date. I am tired of calling the call center several times and I do not get assistance. I called again this morning and the lady never assisted me. Last week on the 16 Feb 2017 call ref
[protected] and my case got closed without being resolved and that has been happening since I joined the contract.

A WiFi router has been sold to me over the phone and delivered during this week. I went into a Vodacom store on Friday morning to assist me with activation of the SIM and explain in detail how to use the device. They were very helpful, but as soon as we started contacting the SIM activation department the problems started: First call got cut off, Second call asked me to call another number if I get cut off during a transfer which did happen, Third call to another number the lady told me that I will have to wait 7 to 14 working days for the situation to be escalated(really?) Even the technical staff at the store was amazed at that. They then called another number and the lady told me that I should wait 24hrs-48hrs for activation. I called the next day 28hrs later to find out how far they got with the activation. The lady told me that the activation department was closed and she will call me the following morning at 9am which she never did. I called the customer service now again 56hrs later as the SIM is still not active...This lady promised to call me back in 10mins after asking that I should put my SIM in another device to check if the device is not faulty, still the SIM is not active and needles to say she never called back.Please just come and collect this router and SIM I will make another plan and cancel this router contract immediately, I am tired of empty promises .

Since October of last year my cellphone account with Vodacom has been debited monthly for a subscription service i did not sign up for. Not once did Vodacom contact me confirming this subscription and allowing the subscription service provider, namely AirG Gold to debit my account monthly. I have since called Vodacom to cancel this subscription only for them to tell me that they cant i need to deal with AirG Gold directly. What a disgrace. I have been struggling to get my refund from AirG Gold and Vodacom is no help either. Vodacom should not be allowed to just bill you for subscriptions without having written consent to do so. Despite unsubscribing a month ago i am still being billed for the service! Vodacom and AirG Gold both need to take responsibility for this crime and see to it that i am refunded and this never happen to any of their clients again!

I have reason to believe that my mobile numbers are being "tapped" or "hacked" by fraudulent employees of Vodacom South Africa. I know that these actions are carried out without any proper authorisation. I have sufficient proof of my alligations, but I do not wish to share this information at this stage. I will supply you with all the relevant proof as soon as an official investigations into this matter has been launched. Please contact me for more information, such as my mobile numbers, location etc.

I just wanted to lay aclomplain about someone who arrasment me and my. Family by sending porn clips and pics say ugly things anbout a young gal in our community. He / she also said bad things about this young girl.
This the mobile number it come from : [protected].
Its not right to do this to a young girl and brag about it. It could be your daugther or sister. This persone also used outiolet media form to said bad things about m son with this girl.

Please im looking for help.
Thank u

I am sick and tired of call 082111 requesting that the passcode to access my voice mail be removed or re-set. i have called Vodacom 111 endless times to no avail. i had my requests escalated - nothing happens.
after many calls someone my complaint to a department that doesn't exist (?) - so i was told by a manager that called me on 8th February after i went to Facebook. He promptly logged another escalation to a "support specialist"" (ref. [protected]) - on the 8th and promised someone would call me within 24 hr. i am still waiting. i have called several times. i was told Wayne would call me back (?), then this morning (Mpho - supervisor - would call me (?) and when i called back around 4pm the agent put my call to IT services and she promptly told me that this reference number is not for IT and put me through somewhere else which required my "dealership"number? Obliviously the call was cut off and i was told to call again!
Where are the mangers? Is the science fiction to re-set/remove /delete my voice mail?
the voice mail is still active in the sense that i get left voice messages but i can't access them

On purchasing at Game Stores Alberton 2 x Samsung Galaxy 2 J2 cell phones in December 2016 on a offer of R209.00 per month with airtime of R200 for the one cell phone and airtime of R55 for the second cell phone, my nightmare began. Firstly I had requested on more than one occasion during the process that need to keep my current cell number which was MTN service. However the store assistant did not take notice and when eventually the paperwork was completed we discovered that I would now have to change my existing cell number.
Now on receiving the statements (both January and February being delivered on the same day) we find that there are discrepancies in what we are being billed for.
There should only be on charge of R209.00 for the contract entered into, however there are two charges for contracts and various other items such as connection fees which on the January Statement stated "Once off charge/s"but appears again on February's statement.
The total they now want me to pay is R601.00 which I can not afford.
I certainly hope there is some way I can obtain assistance in clearing this up