Vodacom

My issues with Vodacom are as follows:

I’ve been a customer of Vodacom for as long as I can remember. It could be close to ten years.

In the beginning of 2014 I took out yet another upgrade. I took the Blackberry 9720 on a top up deal. In a space of six months I had to take the handset into Vodacare three times. The handset was more faulty or in repairs than what I got any use out of it. The last time I just got the phone back from Vodacare and the very next day the phone worse than ever before.

Every time I take the handset in for repairs, I will query about getting a new handset. One of the reasons why is because on one of my numerous trips to the Vodacom shop. I was told by a consultant that there was a bad batch of this particular model that was on the market. However, protocol was that it should be sent to Johannesburg and then they will decide if a new one will be issued. In the end I get a more faulty handset back that was swiped and wiped with a new a battery but no better than before.

While struggling with the above issue. I discovered that I’m being ripped off with data bundles services. At the end of every month my data depletes more than usual even though I’m very careful with the apps and data usage on a whole because of monitoring sake. Near the end of the month I lost about 200 megabytes in a day and all the airtime I had left on my phone. I called it in and I was reimbursed as a once of gesture but not admitting fault. That same amount of data was wiped off my phone the very next day. I was told by the Vodacom consultant that they investigated my query and that it was my apps like siri (of which I never use, in fact I disabled it), Safari and number of other apps that they listed of what depleted my data. I would believe an itemised billing of the query but the list of what they noted was not substantial enough because it was simple list. I never used 200 megabytes ever in one day. I was still not even given the benefit of the doubt. Instead I was said to buy more data bundles. The new service provider that I’m using now is far more precise and accurate when it comes to data usage.

I made several attempts to get to an amicable solution to go forward but was received by the Vodacom manager and so many other consultants as a problem they can’t resolve other than telling me again to take the phone in for repairs. I told the manager that I am going to take it in again for the last time even though I wanted them to collect it because of the inconvenience and because I took it out online, therefore it was delivered to my home. I told them that if there’s no better result or even just a phone that works will be fine or else I am going to stop payment and I will be done with Vodacom all together. I would maybe have overlooked the fact that they made me out to be a lair or someone that it is ignorant in the use of data related services.

I stopped payment and Vodacom stopped the contracts and blocked the phones that I had on contract. Both phones are useless to me now and so is Vodacom. I was not going continue paying for a broken phone nor was I going pay for bad service and data I never used.

Note that I tried to resolve these issues. Before I made the decision and even warned them about it. Vodacom did not care to resolve the issues or to keep me as customer. That in itself was a mutual cancelation between the two parties involved.

As I was being handed over. I will be taking the necessary steps to expose Vodacom for their terrible service and to claim for inconvenience costs and damages on my credit profile.

On 09 Feb I purchased R100 airtime because I knew that on my smart s contract my data would get finished. In previous months I received a notification that the data was finished and I needed to recharge this time my data got finished on 14 Feb and I did not receive any message. Rather vodacom used all my airtime for data use in one day. This practice is deceitful the call centre claims that the sms sent informing me would be a courtesy. This situation arose only because I had loaded airtime. If I had not I would have received a sms. Once again I think this practice is deceitful and unethical business practice.

I am a loyal vodacom customer for more than 9 years.
Have a vodacom screen insurance for my blackberry z30 phone. [protected]
On the 22.01.2017 booked my cellphone in, to have a cracked screen repaired. Job [protected]
The phone was in working order.
Yesterday received a message from the tygervalley repair centre that repair cost is r7758.20
Understanding that the screen insurance covers replacement and repair cost up to r2500.00
Called sandra from the repair centre to ask her, why the high cost,
Because all I wanted was a replacement screen.
Was told, that in order to replace the screen, the complete phone needs to be replaced.
The technican can not just replace the screen only, it is impossible, even if the rest of my phone was in good working condition.
I feel very disappointed about this.
Because a used replacement phone z30 can be bought already for r2000 on gumtree.
Feel like this could be a ripp-off.
Or the vodacom technican is unable to do his job to replace the blackberry screen and therefore wants to sell a complete phone for a amount of 4 times the current value.
Please investigate this matter.
Feeling that I deserve a fair service and my insurance claim should be handled in a fair way.
Thank you for your assistance.
Regards,
Hans p. Grote

I am writing on behalf of my father. In nov 2016 we where due for an upgrade. We choose to use the upgrade line due to it claiming to be easy and hassle free. What a joke. We according to us did the upgrades with them but a week later no confirmation sms was received. So we called them back to find out nothing was done. For a moth after we phoned every day- to be told their systems are ofline, their systems arent working, some actually say did the upgrade but every time we call back the new person states nothing has been done. This went on up intill late December. Then eventually the one device has been received but not the other yet we are being charged for both devices and contracts. So we call back and are told the usual system of line, contract has been done wrong. In Jan 2017 they finaly admit that they srewed up. They stated they'll redo the contract and refund us, as well as due to our discomfort they'll give is 500mb free data. And the old saying of we will call u back but we never will. So we wait another two weeks nothing. Our Acount is due and we still being charged for something we do not have. Call them back the usual systems of line and nothing has been done. It is now Feb 2017, no device still being charged for it and vodacom staff are rude, incompetent and unwilling to help resolve the issue. Vodacom is now robbing us.

Hi

My daughter has been trying to upgrade her phone for a week now, and nothing happens. Every time she phones them, they say it is cancelled - and then again not processed yet. Her phone is on my name - and they called me once and said that the product is no longer available and thus now cancelled. After that someone else phoned her and said they don't know why it was cancelled they will start the order again, up to today it was still not processed and nobody phoned me again.

What to do?

Vodacom acc no Acc number: I1039057-3
for cellphone number [protected]

Morning - I lodged a formal complaint with Vodacom in June 2016 about the poor network coverage in my area. It has come to the point where I have to leave my house and stand on the road to have a telephone conversation. Customer Care acknowledge the complaint quickly and then ... nothing.
"Your query has been escalated to our Customer Information Centre. The CIC Consultant will keep you informed on the progress of your query.
The reference number is [protected]."

I find the service incredibly poor and would like someone in management to take the time to investigate the complaint and revert. This is a problem in my entire area (Bryanston, Sandton) and I am not the only one who has complained. I await a response...

Emma Durkin

I upgraded my phone/contract in November last year. On the 22 December it stopped working. No outgoing phone calls, no sms and not able to connect to mobile data. I went to Vodashop in where they tried putting additional data onto the phone, I paid for it - nothing came through. Phone the customer service where they told me I must wait until the 12th January then someone will help me!
I need my phone for my work apparently has no impact on this ? Since then I've been backwards and forward to Vodashops an on and on with customer care saying they will escalate the query. Its just about 2 months now - still nothing. Reference number upon reference number, sending to this one and that one.
Since I've decided not to pay my account I have received daily phone calls and sms to remind me to pay.

Good afternoon

Account Number: I1079817-7

I upgrated to Notebook R530 per month and with 5gig and I did not received my 1 year free Office 365? Is it possible that can phone me on [protected] and explain why I did not received my 1 year free office 365.
I cannot make use of my laptop for I do not have the office 365 as you promised to sent to me when I upgraded in November 2016. It is now already 3 months that I wait for my office 365. I did phoned before alot of times and no is coming back to me on this issue.

Here is the last reference number I received from Vodacom:

Ref: [protected]

Kind regards,

Dewaal Brand
[protected]

I canceled my Vodacom contract last year as the contract has expired and I wanted to go on pre-paid. Everything was done as was required by Vodacom, but now 7 months down the line now they phone and say there is money outstanding again. I have tried to contact them by e-mail, but only talk to a machine. So no help from that. I have tried to phone them, but it seems they permanently on lunch. How many people are they scamming out of money months down the line

This is regarding Telephone number +[protected] D.M Coomans

Upgraded on the 1st Of February and Sim Swap had to be done since this SIM swap I have had no access to Social Media

I can send WhatsApp's but not receive any multimedia
I have no access to Facebook at all.

I have tried getting this resolved for over 2 weeks now.

Making use of the Vodacom Shop in Sasolburg and the 082 111 Vodacom Helpline.

None of these sources are reliable or effective.

WHAT MUST I AS PAYING CUSTOMER DO TO RECIEVE SERVICE OR ACCOMODATION FOR THIS INCONVINIENCE ?

Nothing is being done regarding this after more or less 41 calls...

Please advise?

If this is the service Vodacom provides I feel obligated to inform customers using Vodacom of this inconvenience and how Vodacom handles these situation...

Thank You

Good day,

I have been on the phone with vodacom since mid last year complaining abt my billing and all I get back is that my data is being over used. I waited for over a month trying to get in touch with customer services always being told someone will call back and the only call backs I got in November was vodacom trying to sell me more data. Now I have wifi at home since September but my billing from vodacom is still incorrect and each time I spend atleast an hr on the phone without resolution. I have recently changed my billing from debit to cash since I have not yet got a full description on wat it is that I am being billed for. I will now be taking this up with Wendy Nola as I have not achieved any satisfaction from vodacom. This is very disappointing since I have used voda phone abroad and ur standard are way below there's. As well as, myself and colleagues will be ending our contracts with u as 3 of us in a close group have experienced the same issues. I will be paying the contract amount of R1000 per month until I get answers that I require.

I received a call from on 26 August 2016 regarding an adittional product on my account - I asked very specifically if it is a new contact and if it is going to cost me anything extra per month and the caller replied NO to both the questions. But that was not the truth because it is a new number and yes it does cost me additional R 227.19 per month.
We were away on holiday when RAM delivered the parcel. The contract was activated on my account on 1 September 2017.
I contacted Vodacom on 13 October 2016 and spoke to Zama to complain about the caller misleading me and I wanted to cancel the contract immediately. Apparently I couldn't do that because two weeks passed in which I was allowed to cancel. I was mislead in the initial conversation and up unto today I am not getting any feedback from Vodacom. I asked to listen and get a copy of the telephone conversation but that also didn't happen up to today. At first Zama told me I cannot get a copy of the conversation - what is the purpose of a recording if it doesn't protect both parties but obviously it is only for the protection of Vodacom. Apparently I can listen to it but that also did not happen. I phoned again on 18 October 2016 to follow up and I spoke to Linda but still no feedback.
I phoned again on 11 January 2017 and spoke to Sipiwe and he confirmed that a dispute was lodged but he could not give me any feedback.
I phoned again on 14 February 2017 and Mpho told me that according to the teamleader Mahle the company phoned me and gave me feedback and told me my request for cancellation was denied. I never received a call, nor did I get the opportunity to listen to the initial conversation or feedback regarding this issue - if I got feedback why would I phone again today to find out what is happening and why I cannot cancel this contract?
Mpho told me I have to hang up because the teamleader is going to call me immediately from his office, it is 10h38...
I am still waiting... it is now 11h00 and I did not get a call from the teamleader.

I was charged twice for my December subscription as well as an upgrade fee for an upgrafe I never took. I phoned vodacom on 12 January to query my account and again every single week since then and have had numerous excuses and no resolution. I stopped my debit order as I warned them I would because I dont have money to waste. Still no assistance or feedback after complaining numerous times.

About a week After applying online for my upgrade I decided to check up on when my new phone would arrive. I was told by ram couriers that it was sent back. I then contacted vodacom upgrade department and they said my address was incomplete and forward me to another lady. I told her what happened and she said the address was complete. It appears to be an error on their side and said I will have to wait for the phone to return to jhb before they can cancel the upgrade then I will have to reapply for the upgrade again. What the hell? How is a mistake on their side has to affect me? They couldn't even give me the managers number. I'm very pissed off about this and is poor service. They will need to make a plan and sort it out and get back on track asap! This is absolute nonsense. What would normally take about a week is now going to take 2 or 3 weeks. Time to rethink the service provider

It seems when overcast in Caledon, Western Cape, the signal from the network is poor and loading takes forever. My data is probably used for loading and I cannot cope with 5 gigs a month probably because of the insufficient network capacity. Can you perhaps increase the signal strength and especially for wifi connections.

Without a email address how do you expect people who cannot speak to communicate with you. The telephone service is frustrating.

My name is Vivian Zhou, I have been a customer of Vodacom for many years. On the 17th of December I took a new contract for a Samsung Galaxy S 7 edge.
 
At the Vodacom Menlyn branch, Judy Kometsi a sales consultant helped me. Upon signing the subscriber agreement, Judy asked if I would like to take insurance. I agreed and filled in the necessary information and signed an insurance contract.
 
My phone was stolen on the 13/01/2017 – When I returned to the store to claim from the insurance  I was advised that the insurance documents were never sent through.
 
The incompetency of the Vodacom Staff does not at all affect my contract, to my knowledge the insurance should have been processed. I am now waiting over 2 weeks for any response.
 
This is ridiculous.
 
If the insurance will not replace my phone, then I insist that Vodacom replace the phone or immediately cancel my contract.
 
As a customer I am highly dis-satisfied with the lack of communication from Vodacom – I have been told I will be contacted and no one has contacted me.
 
Warm Regards
Vivian Zhou

I provided 1 month's notice on 31st Dec for my contract on Red ADvantage that was ending on 31st Jan -[protected]. I received a bill for February for R1010.30. I spoke to Kaylie initially on 2/02 and she said she would sort out a credit. 13/02, I spoke to Ntombi, then Mbali and Olona - none of whom could provide a ref no. and Olona from accounts claimed to put me on hold when I was cut-off.

I was contacted by a Vodacom representative mid December 2016 whereafter I was told that I can upgrade my cellphone contract. The new upgrade amount was less than my previous premium per month, so I accepted. I was reassured that I will only pay R150.00 upgrade fee and my new contract amount from end Feb 2017. Today I received a statement where the amount is almost double as agreed upon (which I also cannot afford) I contacted them and I was told that I needed to pay this extra amount for another 3 months. Apparently a hand-set fee from my previous contract. This is completely unacceptable because Vodacom did not specify any additional hand-set fee charges to me. If I knew I could actually only upgraded in 3 months, I would not have upgraded then! I feel violated and see Vodacom as a non-transparent business. This WILL be my last upgrade with Vodacom! After 20 years of loyal support, I have had enough!

I travel frequently and make use of the extended absence greeting service on voicemail. However, with Vodacom's new voicemail system, I am not able to deactivate this message so I am stuck with an out of date absence greeting and with no way of switching it off. I have been in contact with the Vodacom Customer Care Centre on two separate occasions. The support staff I have dealt with have been very willing to help, however, they are unable to find a way to deactivate the message. It is embarrassing and unprofessional to have an away message from January stuck on my voicemail and I am unable to receive messages. I am completely stuck and unsure about how to proceed.

on many android devices u hit the minimization icon and u see all your apps open and so u can click out of it by tapping on the empty space around the app to take u out of minimization zone but on the power 10 it doesn't allow u that simple thing u have to hit the home button everytime which gets very annoying when u are busy ..so in conclusion vodacom need to provide a new update to fix is issue ...CANT BELIEVE THE PRODUCT WASNOT VEETD OR THAT THEY MISS SUCK A SIME ISSUE. PLEASE FIX ISSUE