Vodacom

I recieved a while ago a Trancent Hard Drive with a Wifi contract. In December the Hard Drive stopped working. I reported it to Vodacare in Nelspruit and was explained that the supplier will only be back after the 16th of January 2017 which it will be replaced. After the 16th January 2017, I took the Hard Drive to the shop. I was told that the supplier will be there the following week to collect it and will send a replacement back. In March 2017, I contacted the Vodacare Nelpruit again and was told it is ready for collection. I went to collect it the following day just to find that it was the same one I returned to them and that the Hard Drive was never collected. They contacted me back to explain that they sent it to the supplier and the replacement will be sent the following week. Today 19 April 2017, I contacted the Vodacare and was informed that they are waiting for the supplier to give feedback about the Hard Drive. It is so Frustating waiting for 4 Months already. I spoke to the Manager and the consultant by the name of Yuzelna. Please assist me to recieve a replacement. They never follow up or contact me back.

I applied for an upgrade on the 6th of February which was declined on the system since I was told I have already done an upgrade. I called Vodacom Direct since I have not done an upgrade since 2014, they apologised and cleared it on the system. I did an upgrade on the 10th February and was called on 11 February to confirm Delivery date, Thursday 13 April. When I called on Tuesday 17 February 2017 I was told that the phone will not be delivered it has been discontinued. I have been without a phone for 2 weeks I spoke to 3 people Lesego, Siphiwe and Bonhle, all promised to call back and nobody did. Utterly dissappointing terrible service. I would rather cancel and go to another service provider. I cancelled my upgrade which still shows that I do not qualify for an upgrade

In March 2017 it came to my attention that 2 lines were opened in my name without my knowledge or consent. It was reported to Vodacom and subsequently sent to Forensics for investigation. Forensics found that the lines were in fact fraudulent and requested Vodacom to refund me the monies unlawfully taken by Vodacom from my bank account and cancel the lines. To date I sm still receiving calls and sms's requesting payment amounting to almost R6000.00 relating to the fraudulent lines. When contacting Vodacom to enquire as to progress I am sent from pillar to post.

On the 9th of February 2017 I called in to cancel a contract I had with vodacom, I was then put through to retentions where I spoke with a gentleman who assured my contract was cancelled! I also had a secondary contract that was due for an upgrade and agreed to thee upgrade on conditions the device offered had the required features I needed. On the 20th the device was delivered and it didn't have some of the features the sales person and I agreed on to which I called vodacom and was referred to vodaworld, the very next day I went to vodaworld to cancel the upgrade at customer care and dealt with nonkululeko mthethwa who then assured my the upgrade was cancelled and called the retentions department to organise transport for collection of the device and to apologies, she assured shee would give continuous feedback which she didnt! The device was collected on the 1st of March in mint condition as it was never utilised. On my debit date I was debited for the upgrade and when I called in to find out I query was logged in and no response thereafter, I did a follow up call to then subsequently just cancel my contract to which I ended up at the upgrades department speaking with a Mpho who says he is the supervisor to then do all cancelations only to inform I know need to pay R8000 to cancel the contract that I don't even have the device for he assured me he had fixed everything and that my debit would be normal and the final for this contract .Now this morning I find that nothing has been done and I'm still paying for a contract I had requested multiple time to be cancelled, throughout this entire process I've asked every person I've had contact with if I won't be debited for the cancelled upgrade and they all said no.i am extremely appalled with the service vodacom has been giving me for the last 2years especially having been their client for many years they need to deal with their systems and customer care it's a total drag

Last week  when applying for an upgrade in your Knysna store, I was made to wait for over an hour by your store ( salesman number 4 ) Vissie, who made out that he was too busy to attend to me.  Eventually I  asked one of the sales ladies to assist me as soon as she was finish.  When she finished and started to assist me, the said salesman then went to his desk to assist  the customer  after me. After being  assisted I was told that the laptop  which I  upgraded to  would  be there on Thursday 13th April 2017. If not by then it would definitely be there by 18th April  2017. I phoned  several times in the afternoon and was told that they would phone me back. When I eventually used my husbands phone  at 16.45 I was then told that the laptop was there, however the router had not arrived yet and will be here later during the week. I could have been told this the first time that I phoned or if they had the decency to  return my call as they said they would.  Surely this is not the way to treat customers that have been with vodacom  for many years.   My husband has been a customer since the year 2001. The attitude of the mentioned salesman is really disgusting and by no means professional.
I contacted your customer care last week 082111 and was given a run around.  Eventually told that they would have an agent phone . me back to assist with the complaint.  Still waiting . I feel that it is time to maybe resort to moving over to your competitors if this is the treatment that one gets from your Knysna store.

This message has been sent from my husbands tablet. My cellphone number is [protected]. The upgrade is for cellphone number  [protected]. Your attention in this matter would be appreciated.

Cesilia van der Velde

I requested a sim swap on the 28 march 2017 to date the Sim Swap has not been processed successfully. I have gone to two different branches first one at east rand mall where I was helped by a gentleman named Tsepho second store was at Clearwater mall and I was helped by Mo neither have turned up any positive results. So far 22 days have passed and no one has been able to process my request. Disgusting to say the least.

Fraudulent Contract ********** 383

I J Adolph opened a data contact ********** 383 from Vodacom that cost me R448 per month I stipulated that it should be blocked when I reached my monthly limit this was done for the first 3 months and I have no issues with Vodacom.

Then in Nov my payment went off for R1191.26 and I started to query what was the extra charge for.

I then found out that Vodacom migrated to a new system and made my data account and open line without my consent on the same day I was told my bill was R7336.44 I was shocked.

I then received a letter from Vodacom stating that they would credit my account with R3764.00 and also received another credit of R5012.34 on the 14/02/2017 this is daylight robbery because they want me to pay for a product I never signed a contract for why should I pay the remaining balance?

an account that Vodacom made a huge error on if the block on my data account was not removed by Vodacom my bill would have remained at R448 per month due to their negligence I now have a remaining bill of R5681.63 as at today 18/04/17

Which I’m only liable to pay R2905.83 for below the balance of R 2775.80 is due for Vodacom to credit

Nov 448.00

Dec 448.00

Jan 448.00

Feb 523.83

Mar 519.00

Apr 519.00

I can’t believe that Vodacom calls me a valued customer and yet they trying to fraud me out of money that I’m not supposed to pay due to the fact that they fiddled with my account. I need this account to be rectified as soon as possible. The one who made my account and open line needs to take ownership of their mistakes and restore my account to the contract I signed for.

I also logged numerous queries one was answered and the other closed as resolved with no resolution at all. Im paying for Data i cant use as im currently buying prepaid monthly since Dec for is going to give me the data im not using back?

1- ********** 963089 This was the credit given a once-off gesture of goodwill, Vodacom will credit your account with the amount of R3, 764.65 (REALLY)
1- ********** 326865 Opened again on the 09-01-2017 (most probably they will say resolved without giving me a reason for saying its resolved.)

1- ********** ********** 5- Opened 14/02/17 closed no resolution

1- ********** ********** Opened again 18-04-2017

I was excited about my cellphone contract with vodacom where I was paying R346 until I was charged R401 in November 2016. I didn't do any upgrades nor subscribed to anything. I called the call centre to enquire about the new amount that I was being debited, and I couldn't get proper answers. I then went to the vodacom shop to explain my misery to the consultant who assisted me with the contract. Few days after that I received an sms saying my query was escalated. In March this year the amount went up again to R499 and this month I am debited R460. I really don't understand why vodacom is ripping me off like this. I requested a refund for all this mess and I was told that they won't refund me, instead they'd add the money to monthly payment but to my surprise they didn't do that and the money that I am paying is not the one I signed for on my initial contract. Honestly speaking, I am thinking of taking this up because I have been taken from pillar to post without getting to the root cause of my frustration.

I have a new provider
I am trying, with no luck at all, to get a E Mail from Vodacom to give me my outstanding bill to pay to end my contact
It is now two months
Every time I phone Vodacom they promise to send me a mail but they just promose without doing it.
Each time I do have to drive to a Vodacom office in a big town as I do not hsve a vodacom SIM card anymore.
So dissapointed as everytime I speak to them they promise to send me a mail.

We required an upgrade on our VOdacom contract, after going into the Istore 5 days in a row ! the upgrade is still pending with Vodacom! we cannot take the phone, it cannot be released as the status for upgrading is "still penidng !", service deliver from VOdacom perspective is incompetent, inefficient and unacceptable.We have 5 + different data bundles and contracts with Vodacom that we pay without query, yet, when we want to upgrade a phone, after hours and hours of visits to Istore to upgrade our phone, we still do not have our phone.,

5 months ago I went to Vodacom in Mall of North wich is located in polokwane I took out a contract on the Samsung galaxy S6 and it was suspose to come with the Gear VR I never received it the consultant said that she will order one because they didnt have stock on that product it as now been 5 months i never received it. I went back to Vodacom numerous times the consultants just says that they are stlill waiting she can never give me a full explanation of why I didn't receive it yet. The service is utterly useless and this will be the last contract I will ever take out at Vodacom

Hi, we went to the Clearwater Mall very excited about our first upgrade!
My husband have 2 contracts on his name one for me (wife) and one for him
My phone was due for upgrade but his phone was broken - we upgraded on my phone to a new phone for him - he needed a sim swap - they upgraded it on my number and not on his his number. Getting home the lady that transferred his data from his old phone to the new phone, did not hand back the pin card for the phone - i double checked withe he agent:
Did you you put the insurance on HIS new phone - yes
The upgrade was done on my phone - yes
But you charged me for the new sim swap for his phone - yes
Getting home we could no access his new phone and had to go back to the store to collect the sim pin - waited till the end of the day for his phone to be activated - and yip we could not use his phone, as my number is now on his and my phone!. Went back the following dag to find the store close with NO notice on the door that they would be closed - so the end is we have to go back tomorrow on a Saturday very inconvenient to us to get this mess fixed!...hope fully this can be done - but 4 trips for one upgrade?

I took my phone to Lephalale Mall Vodacom to send away for repair on 20 March.Their was a lack of service and disinterest to assist me from the manager side, she took my phone and assure me to send it away, I asked for proof like a receipt that she took my phone but she said it's no need, she will phone me.Several weeks past and no reply until I went to the shop again, I was treated very rude and unprofessional, and she said she suddenly need the box of the phone, I did not received any calls from her from the day I gave her my phone and the box.I phoned the call centre 082 111 and they refer me to Vodacom Polokwane [protected], I spoke to a consultant and he informed me with job number: [protected] that they received my phone on the 25 March 2017 and did resend it back to Lephalale Mall Vodacom that same day because they need the IMB number on the box, he aslo did not received the phone or box back since then and he confirmed that my phone is still at Vodacom Lephalale Mall .I need Vodacom to resolve my issue as a urgent matter because it's more then a month, I need my phone urgent for business purposes, or do I need to open a case at the policestation.

Cellphone service was suspended on Monday 10/04/2017 without prior notice. 4 days of phoning/e-mails, visiting Vodaworld with no resolution and no answers. Had to cancel overseas trip to try and sort the mess out. Worst service I have ever had and a customer for 19 years. Not even the CEO is responding to emails. I am finish with Vodacom that is for sure.

We went to vodacom world on Saturday the 8th April, looking for the sony and PS4 deal. I understand it says while stocks last, however Incredible Connection had stock but could not offer us the deal. They said it was advertised incorrectly. Now we cannot get the deal, yet IC has stock!

They will not offer us this deal, even though the mistake was on the printing side.

Kindly advise the delay in porting my number to Telkom. It is a huge inconvenience waiting for this to happen.

I went prepaid on 31/03/2017 and the request was immediate.

My number is [protected].

Thank you.
JD Smit

The Complaints Board has requested additional information.
I have requested my cell number [protected] be ported to Telkom. This was effective from 31/03/2017. We are still waiting for Vodacom to process the request from Telkom. What is unclear about my request/complaint above? Why has my number not been ported?

I went to the Vodacom branch in Fichardtpark on Saturday morning for an upgrade. They could not assist me because they got a new system and she couldn't figure out what was wrong. They were extremely busy and only 2 consultants on duty. They assured me that the will phone me by 13:00 with the resolution. They did sent a SMS to let me know that I need to go to another branch where they still have the old system. Really? On Monday I went to the Mimosa Mall branch. They could do the upgrade but I could not get any phone. I ask if I upgraded to a higher contract if I then can get a phone, but still not. Their solution was that I must come back on Friday or next week maybe the system is better then. So how long must I wait? So Vodacom expect me as a customer to pay every month and when I want to upgrade I can't! And then they want me to sign a contract with them for 24 or 36 months? This is unexplainable for me.

I have a contract for 299 for a WiFi router from vodacom. At first they kept charging me over in the first month I was charged 396 on the 5th of august and 396 on the 9th august again and when i kept calling and the lady kept telling me the contract is for 400 and they resolved that after having to go to the shop and calling numerous times ok then now I have had the contract for 7 months and I saw a debit that failed for 2000 rand on the 8th as i get debited then and this month again on the 7th of the month in 3 hours I got notification that my data had depleted to being at 2001 from 6:45 to 9:45 I have suddenly used that much data on the 7th of the month without downloading as I do every other month and it has never went up passed my actual contract agreement of 10gig... I feel so cheated I always check my data but for the last month it kept telling me servicenot running please try again later if this is what is going to happen I am going to cancel this contract and get the telkom mobile coz my cousin told e that this would happenwhen she took her contract from them... My data plan is 10 gig day and 10gig night every month when I download things and watch series online it never went pass my plan but the last month when I don't do those things that when I get charged 2000 then the next month again this time on the 7th of the month in 3 hours with only 3 cell phones linked no one downloading coz my parent only use whatsapp on their phones I need this matter resolved I'm even thing of getting an internet PI to assist me coz I see something is very wrong here

03-04-2017 - I went to the shop, there is a lot of people in the shop, the staff is walking past me, they do not greet and do not ask if they can help me, after waiting more than 5 minutes I was greeted and asked if I could be helped, I said I wanted to do an upgrade, the lady informed me that she cannot log on the computer I would have to wait for another consultant. I waited a few more minutes and left the store because it was busy.

[protected] - I went back to the store to do an upgrade on my contract. I was informed that they do not have stock of the phone that I requested which is currently on special. it would take 5 working days to receive the phone and that they would call me when it arrives.

11-04-2017 - I have not received any calls from the Vodacom store. I went to the store. they have not received the phone with the other stock.

12-04-2017 - I go to the store again - the staff do not greet AGAIN they are standing in front of me, the one employee stands up and after standing next to me for a while greets and asks if she can help me. I asked if my phone has arrived. no she says. the other employee who was standing in front of me says, I will have to come back the following Tuesday as she cant confirm if the phone will be coming before that because of upcoming public holidays.

I am not happy with the service at the Vodacom shop at [protected]@mfula (Piet Retief). the staff do not greet you properly upon arrival and cannot assist properly.

It is unacceptable to wait so long for stock on a product.

I would not recommend that anyone goes there to purchase or upgrade ect.

I have in meanwhile contacted the store manager and informed him of the situation and also advised him to cancel my order. I do not wish to make use of their service anymore even though he offered to assist me himself.

why should we as the customers complaint about bad service before we can get good service.

I am a patient person but I have no time for people who do not want to assist me properly.

Vodacom staff needs to up their game and provide better/ friendly and prompt service.

P.S. there is no correct contact information on the internet for the store which I am complaining about.

regards
Melinda
[protected]

I have upgraded my line [protected] to WIFI which is Data that is R229 per months but last months it did not go through as per the agreement now they want to do double deductions that I am not prepared.
Secondly, the amount that I have to pay on the monthly basis is incorrect from their side as well. I have done the upgrade in Brooklyn with Saki. There was an amount of R70 that was supposed to be deducted for the last time last months but it is going to go through once again this months.
Not sure what are they trying to do. Please help. My number is [protected] or [protected]