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Vodacomapplication for a contract

1
Z Aug 16, 2018

Good day. I hope that you are well. On the 9th of August 2018, I have applied for a contract with Vodacom, the phone applied for was a Huawei P smart, for R249 a month. It was partially approved for just a sim, the Consultant Roderick at the CradelStone branch, advised that he will send the documents through for review, and get back to me. Each and every day, I need to contact the Vodacom offices to follow up, Vodacom never contacts me, for updates. Since then I have also received an sms to say that I have fully been approved, but the wrong phone, for a Samsung J1. Roderick from Vodacom advised that there was an error, and he doesnt know how to fix it, Can some sort of manager assist him, in order to get the right phone onto my name, in order for me to get the phone that I have actually applied for. A full week has lapsed, and still I have not received my phone, and the contract is not in place. Is Vodacom going to help me, or not???

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