VitalChek

I was on hold for an hour... No reply. This is after 5 weeks of no reply or response to my order. I will be contacting the government agency myself... And filing for a refund. Do not use this service. Customer support is the worst.

Their website makes the process of requesting a document LOOK very efficient. That's where the efficiency ends. I'm still waiting for a copy of my birth certificate to even be processed - over a week after the "24-48 hours to review your documents". At this point, it would have been better to snail mail the request and save the extra fees. Emails and calls to request an update have been ZERO help and gone completely unanswered.

I ordered July 26, 2024. They said it would take roughly 15 days, if not sooner. A month later, I finally checked and they had no status update. Apparently, they themselves have to request a status check, only AFTER you request one, to the county in question. Cook County, Illinois. For another month, I had to wait on status updates and they could not get a hold of them, saying they could only send status checks on Mondays, for whatever reason. I would think a third party website would have their own internal option for checking status. Still no word. I eventually had to request a full refund. How can they not have a better working relationship with one of the biggest counties in the country? And they absolutely did not care either way. If I had needed this immediately, or even in few months, I would have been horribly disappointed. It is so lucky that I am working ahead by a year.

I am a divorced working mother of 5, raising my children by myself. Upon the decision to remarry, I ordered a copy of my divorce records from VitalChek. The only piece of information I do not have is the actual date of my divorce. I received an email from VitalCheck stating that my order cannot be completed. Upon my asking for a refund of my almost $70, I was told that they will not give me a refund even though they cannot provide the service I paid for.

- Even though my order was shipped back to the sender by UPS because I didn't pick it up in time, Vitalchek went the extra mile and contacted the sender to have it mailed to me AGAIN via USPS for free. This is a good company that cares about the satisfaction of their customers: Even though they were well within their rights to have me repay a processing fee without doing a thing, they fixed MY mistake in order to secure my satisfaction. I definitely recommend them to anyone ordering records.

I have personally used VitalChek many times over the past several years, most recently to obtain birth certificates for myself and my son (Maryland and New Jersey, respectively). On both occasions, the transaction went through smoothly and I received the documents in a very quick turnaround. In fact, with my son's certificate, I was anticipating issues due to a very sudden move, but VitalChek worked with me to coordinate hand delivery of the document to our new address, with no extra costs. I highly recommend them.

I went ahead and ordered an official copy of my birth certificate and despite the bad reviews everything seems to be great. It delivered earlier than it said it would. My estimated time was October 5th, and I received it this morning September 24th. I ordered it on September 7th. I had filled out all the online info correctly, and I think that may be why I had no issues. No need to talk to customer support. A. gov website recommended me this this site somehow, and I was skeptical, but it worked out perfectly. If you're in a pinch this will work out just fine.

I read all the bad reviews about this company, right after I purchased my birth certificate. I was nervous, but too late. I needed it for the new flight policy for drivers license. Believe it or not, God as my witness. I received my copies over night by UPS. I was very blessed considering all the bad reviews that I read. I instantly went and got my new driver's license to board a plane if ever needed. The DMV took my birth certificate copy with no problems whatsoever. That is one less worry and very happy that I did decide to go with VitalChek! Good luck to all. God bless

I have read some negative reviews but I can honestly say that I had the very BEST experience and am so grateful. I do feel for those who can't say the same. I ordered my birth certificates on Monday afternoon and received a confirmation that I would have my bc by the 5th. I received them on Wednesday the 31st. This was less than 48 hours from the order placement. I was able to mail them to the passport agency the same day. I am VERY grateful! The passport agency denied my original bc so I was in a rush and VitalChek opened the possibilities of me still being able to get my passport. I have even mentioned my experience to people I know in case they ever find themselves in the same position. Thnak you!

I placed an order on July 22nd 2021 for my birth certificate. I was born in American Samoa! I read the negative reviews about VitalChek and took a risk. A month passed by and I was beginning to believe the negative reports. I checked the status of my order and one of the representatives told me to wait another 60 days for processing. I called the customer service line and was on hold for almost one hours and twenty minutes. After two weeks of constantly emailing their company- I accused of them of scamming me and wanted a refund. Unfortunately, they're not scam artists. This company is legit. I received my birth certificate today Sept 11,2021. Don't believe the negative reports about how they never received their birth certificate or it was torn to pieces when it arrived. The only thing that vitalcheck needs to work on is their customer service line. I am satisfied that this company fulfilled their part. I apologize for playing the irate customer. This is what happens when you fall victim to negative reports. Take it from me- Vitalcheck is legit-

Middleman company. Ordered 5 birth certificates. Totaling $451.90(paid extra for ups) 2 fromNYstate order 10/22/21.$113 each! 1 arrived on 2/18/22. Other never came. Next 2 orders my twins born in Arizona. $111 total.On 10/17/21. Never came. Last order placed for Ny again bc we need it. Another $113 on 5/30/22. Called for help/refund. The AZ order w the ups tracking expired so tracking# isn't available. They have to do a trace b4 anything. Verified the 1 successful & the 1 unsuccessful as well as my newest 1 to prove I need it that I'm paying again for it. Called hoping to get refund for this duplicate. Told me the agent worked on it in Feb2022. Agent had a? Regarding fathers name. He is not on the certificate. I was never notified. I provided his info to help expedite. Agent updated & alerted original agent that had that order. Learned that if a agent doesn't take specific steps to mark it a certain way. The agent who has your order will never be notified unless she decides to review again. They're backed up severely so that's a joke. 4 months to look at it originally for the 1st time. So we update dads info in the notes also added the new order# showing I paid double I need it. Hoping to at least retrieve the $113 back.& deal with $111 AZ one when time comes ? After 2 hour phone call. A call back & another hour he updated me bc by then he woke to supervisor. Told me NY States refunds less than 1%. NY State dept is grimey crooks. Tells me he can maybe refund me $23.50 for the shipping etc. no more bc the rest went to the NY state agency. He wasn't allowed to give me their contact information. All vitalcheck employees get in big trouble if they release that info literally bc of all the $ they're pocketing. So I understand it isn't his fault. Their hands are tied but it would have been nice to know that upfront before spending almost $500 only to "maybe" get $23 back. &. I won't even know until another 3-4days. It's a headache. We didn't cancel newest order just to be safe bc they need it for proof that I'm not a scammer! I didn't get to complete AZ one or know the ending bc they have to contact ups. 1st I was told that I have to do it. Then that tracking# disappeared so wtf! I have to wait until they decide to call & get more info. & proof it didn't get delivered. I have all email confirmations, all orders#s, pin#s. Same address same phone# same bank info everything NO changes on my end. It's maddening. When this is all said & done. He said he would be shocked if NYSTATE refunded me for even 1 of them. He's been working w them for years. Each state has dif rules & it's super confusing. Almost not worth it if they only pocket $23 & send the rest to the state! If I knew I could do it another way I would have never did it with them. I'm grateful for the 1 I received. But it's going past 8 months. Not fair at all. I'm single mother of 4. I don't have $500 to flush. When I hear back if I get my big $23 refund I'm gonna do my best to locate NYSTATE representatives & raise hell. I have proof I have all my bank statements showing they debited me the amounts everything. I am not trying to play games I really needed new copies of my kids BC's.
Only other thing I can think of is contacting my bank & asking them to place a unauthorized charge for 1 of the duplicates. Possibly 2 depending how AZ order ends up. Please be advised. Maybe other states are easier. I saw some ok reviews. But I have had no such luck. Will also report them (NYSTATE not vital check) and stay on them. It isn't right. Agent was laughing bc it was a joke to him saying my literally never refunds nothing even if proved etc. so my expectations are very low:(
Shame on New York State. He also said they are more tricky bc they have 2 NY options. New York which means Ny state & NYC New York City 5 boroughs. So if you click the wrong one they tell you it was your error not theirs therefore no refund. Please be careful. I wish I knew what I know now. Good luck to anyone else. I'm not even gonna add all my proof. I've exhausted almost 4 hours today w them. & if they won't refund why upload my info as if this site will. But I have it all & saving it all. I read on google there's ways to order directly from your states department website I would advise to do that if you can't get there physically in person. That might give you a better chance bc it cuts the middle man crap. Im sure many people give up & get frustrated & blame vitalcheck. Hope this helps others and saves money in your pocket not in theirs.at end I had to submit a image.

Went online, completed all the steps, uploaded everything they wanted. Sent a copy of drivers license etc. It has been over a month and now they have suspended my order claiming i didn't provide them the correct documentation. When I try to go into the order system nothing works. I can't view required docs, or download new ones. When I review the order it says they are still reviewing my docs but the e-mails say its on hold. This place is a total scam. I want my money back!

Since February 2022 I've placed three orders for my divorce certificate from the state of North Carolina. I've called several times a week with no answer and have sent just as many emails. The email response is apathetic at best. I've been charged rapidly for all three purchases but have never received a document from them. After a while, my order number is no longer in their system according to the only response email I've received from their company. If you can't send me my documents I should receive a refund. The item I ordered on the websites always says processing until one day it's no longer in their system. please follow up with your customers and offer some courtesy when you're not able to fulfill your obligations.

So, I gotta say, I had a bit of a mixed experience with VitalChek. I mean, I ordered my own birth certificate and my dad's without any issues, but when it came to my grandma's death certificate, things got a little wonky.

First off, the website said I needed to prove my relationship to my grandma, which I totally get. But then they asked for my birth certificate to do that, which was fine, but then they also asked for my dad's birth certificate. Like, what? If I can prove who my dad is, then the State knows who his mom is, right? It just seemed like a weird extra step.

Anyway, I didn't have my dad's birth certificate at the time, and it turned out he didn't have a copy either. So I asked VitalChek to cancel my order and give me a refund since they clearly couldn't provide the service I needed. But they said no refunds, which was frustrating.

Then, to make matters worse, my sister passed away, so I had bigger things to worry about. When I finally did get my dad's birth certificate and tried to reorder my grandma's death certificate, they had already canceled my order and wouldn't give me a refund. Ugh.

I don't really understand why the State still uses VitalChek when they have such a bad satisfaction rating. It feels like they're just in it to make money. I'm definitely planning on filing a complaint with the State about this whole mess.

I had to use VitalCheck to request some important documents for my godkids, for whom I got guardianship this year. I placed all my orders in July of 2022, hoping to receive them as soon as possible. However, I was disappointed with the service provided by VitalCheck. They took my money without providing any clear evidence of when (OR IF) they intend or are able to fulfill my order. I paid for THREE birth certificates and waited for 122 business days, but I have only received ONE. I was really frustrated with this situation, and when I contacted VitalCheck for a refund, they refused to give me one. They told me to take it up with the county recorders' offices, which was really inconvenient for me. If I had the time to do that, I would have gone there and spent $5 versus the $50+ they charge. I was really disappointed with their service, and I will never use them again.

I've called customer service twice, hoping to get some answers, but I was placed on hold for over an hour. The representatives were EXCEEDINGLY rude and condescending, which made me feel even more frustrated. They never had an answer other than to call the county, which was really frustrating. I mean, VITALCHECK is the website I was on, and they guaranteed both the product and the timeline. I expected them to provide me with some answers, but they didn't. I was really disappointed with their service, and I will never use them again.

If you need to request some important documents, I suggest you do the work of going to the county. Most of them have a virtual ordering process, even if it does require a notary (many banks have them free). Just do not use this company. I HATE THIS COMPANY AND WILL NEVER USE THEM AGAIN. EVER.

I gotta say, I ain't too pleased with VitalChek. So, I had a little one come into the world and needed to get their birth certificate. I tried to go in person to my state's Vital Records office, but they were closed for in-person transactions. So, they gave me the option to mail in my request or use VitalChek's "online purchasing option". I figured, hey, why not try the digital route? It might be quicker and easier. So, I went ahead and paid for the rush order. But, boy was I wrong.

The "online" option turned out to just be a digital questionnaire that didn't actually submit my request online. Instead, I had to get a form notarized and fax it in. And, to make matters worse, 10 days after I faxed in the form, I got an email from VitalChek at 3am saying there was an issue with my notarized form. But, they didn't even tell me what the issue was! They just told me to resubmit the form as soon as possible. When I tried to contact them for help, they just gave me the number for my Vital Records office and left me to figure it out on my own.

Honestly, I wouldn't recommend using VitalChek. It just caused me more stress and hassle than it was worth.

I have to say, my experience with VitalChek was not a good one. I was trying to order a birth certificate for my 9-month-old daughter, and it was a nightmare. I wish I could give them a negative rating of -5, that's how bad it was.

The first time I tried to order, my wife filled out the application and uploaded all the required documents. But within 24 hours, I got an email saying the order was on hold. They said they needed a valid government-issued photo ID, so my wife uploaded her driver's license. But then we got the same email again, saying we needed to upload the documents. This went on for six or seven times, with us uploading the same documents and getting the same email over and over again.

I finally called customer service to try to figure out what was going on, but they weren't much help. They just kept telling me to upload a photo ID. They did suggest that I cancel the order and resubmit it, so I did that. But then I went through the same cycle all over again, with the same email saying I needed to upload the documents.

I was really frustrated by this point, especially since I had verified that the PDF of the photo ID was clear and had no issues. I had used the same document for other government agencies without any problems.

Overall, I would not recommend VitalChek. Their customer service was not helpful, and the whole process was a huge hassle. I'm surprised they're still in business, to be honest.

I gotta say, VitalChek is a real piece of work. I was trying to get a copy of my kid's birth certificate, and I thought I'd save some time by using their website. Boy, was I wrong. I put in my order back in September of 2022, and I even paid extra for expedited shipping. But then, after I paid, they told me I wouldn't get my certificate until February of 2023! What kind of nonsense is that? I needed the certificate for a school form, so I was really counting on it arriving quickly. But nope, VitalChek had other plans.

So, I tried to cancel my order, but they wouldn't let me. They said it was already being processed, even though I'd only placed the order two minutes before. What a scam! Six months later, I moved to a new address, and I asked VitalChek to send my documents there instead. But they told me I needed a notarized letter and a copy of my license with the new address. Are you kidding me? It's March of 2023 now, and I still haven't gotten my documents. And to top it all off, I found out I could have just contacted the county clerk's office myself and gotten the certificate in two weeks. What a waste of time and money!

Honestly, I'm really worried about my kid's identity now. Who knows where VitalChek is going to send the certificate? And who knows who might get their hands on it? This whole experience has been a nightmare, and I wouldn't wish it on anyone. Stay far away from VitalChek if you value your time and money.

So, I had this whole thing where I was trying to help my mom get her birth certificate from California. I looked it up online and found this place called VitalChek. I started filling out the information online, but it got confusing real quick. My mom was getting frustrated because she didn't want the certificate to go to my address, but it needed my information to pay for it. It was a mess, let me tell you.

We tried filling out the information again, thinking maybe there was a glitch or something, but it just brought us back to the same issue. And get this, we got charged twice! Two times $9, to be exact. My mom decided to just try another way and not use VitalChek.

I called their customer service line and waited on hold for about an hour and a half. Finally, this lady named Angelica answered the phone. And let me tell you, she was so rude! She told me that this was the only way to get the birth certificate and that they don't give refunds, even if it was a mistake. I asked for a refund anyway, but she just kept being rude. I eventually gave up and hung up the phone.

I can't believe VitalChek would hire someone like Angelica. She was so rude and unhelpful. And to top it off, they took my money even though I didn't get what I needed. I feel bad for anyone else who tries to use VitalChek and gets confused like I did. Just be careful, because they'll charge you no matter what.

I gotta tell ya, folks, I had a real bad experience with VitalChek. Let me tell you what happened. So, I needed to get a copy of my birth certificate from New York City, right? I went on their website and made the order, no problem. Got an order summary number and everything. Then, they sent me an email asking for some more info, which I gave them. The lady seemed satisfied and everything was good to go.

But then, I got a package from UPS with a bill for $15.50 from the Department of Health in New York State. And get this, they said they don't process New York City birth certificates! What the heck, VitalChek? Why did you accept my order and take my money, $68.50 to be exact, if you don't even process NYC birth certificates? And the lady I talked to never mentioned anything about that either. They should have a system in place to reject orders they can't process.

To make matters worse, the letter from the Department of Health said "No Refund Due" for the $68.50 I paid. That's a lot of money to lose for a transaction that didn't even happen. And when I tried to get a refund, it was like pulling teeth. Nobody wanted to take responsibility or be accountable for what happened. It's just not right.

I did some research and it turns out that VitalChek has a lot of bad reviews. I don't understand why New York State still deals with them. I'm sure I'm not the only one who's had this kind of hassle. It's not fair to people who don't know any better and end up getting ripped off.

Now, I'm not saying they shouldn't charge a fee for their services. But $68.50 for a birth certificate that they didn't even provide? That's just robbery, plain and simple. I'm still trying to get my money back, but it's been a real pain in the you-know-what. So, buyer beware, folks. Don't make the same mistake I did.

I gotta say, I had a pretty rough time with VitalChek. I mean, I've ordered stuff online before, but this was something else. I ordered my daughter's birth certificate way back in December of 2021, and it's been nothing but stress ever since.

I did everything they asked for, provided all the documentation they needed to verify my identity, but it seemed like every time they checked something, it came back as unapproved. And every time I called to try and get some answers, I was on hold for what felt like forever. When I emailed them, they just told me to call the number. It was like nobody knew what was going on.

Finally, after months of waiting, I got an approved status. But then...nothing. I waited and waited, and still nothing. And when I called to ask what was going on, they told me that I had to re-order it. And pay another $40. Are you kidding me? I've already been waiting for 7 months, and now they want me to start all over again?

I'm sorry, but I can't recommend VitalChek to anyone. It's just not worth the stress and frustration. I'll have to find another company to get my daughter's birth certificate.

So, let me tell you about my experience with VitalChek. I needed a birth certificate for identification purposes and decided to use their services since they are the only company "trusted" by the government to send out these documents. However, I must say that I was not impressed with their service.

I placed my order on July 27th and just received it today, August 12th. That's a long time to wait for a document that is necessary for gaining access to different forms of identification. And to make matters worse, I didn't receive the actual birth certificate that I requested. Instead, I received three copies of a "certificate of live birth" that were certified by the county. Now, I'm not sure if you know the difference between a birth certificate and a certificate of live birth, but it's a big deal when it comes to proving your identity.

I needed this document to provide proof of identity for an apartment, as a supportive document for a driver's license or passport, and more. But with the wrong document in hand, I was left feeling frustrated and disappointed. It's like ordering fries at a burger joint and getting a shake instead. It's not what you asked for, and it's not what you need.

To make matters worse, I paid $55 to expedite the order and have it shipped via next day UPS air with a required signature upon delivery. But instead of getting what I paid for, I was left waiting and hoping that the wrong document would suffice. It's not like the people who order the products and the people who send the products are the same people. Those who work in the offices sending the products are paid to do the work of getting the correct products sent.

Overall, I was disappointed with my experience with VitalChek. It's frustrating to pay for a service and not receive what you need. I might as well have sent the birth certificate to myself since I didn't get the right results. If you're looking for a reliable and efficient service, I would recommend looking elsewhere.

I gotta say, I'm pretty disappointed with VitalChek. I mean, I requested 5 certificates like 3 months ago and I still haven't gotten all of them. And get this, when I finally got the envelope like 2 months ago, 2 of the certificates were missing! Like, what the heck, man? And even though I paid for all 5, it's been a total pain in the butt to get a refund for the missing ones. I've talked to a bunch of different people who all promised to help me out, but nothing ever happened. And get this, they all blamed the County of Los Angeles, even though I paid VitalChek for the certificates. Like, come on, take some responsibility, people!

Anyway, one of the last people I talked to was this lady named Victoria. She said she'd put in a request for a refund and I should get it in 5 business days. But when I called back after 5 days, this other lady named Cindy told me that Victoria never actually put in the request. Like, what the heck, man? Waiting 3 months for certificates and over 2 months for a refund is just ridiculous. I wouldn't recommend this service to anyone. Oh, and by the way, the option to upload a "pdf" (proof of purchase) didn't even work. Ugh.

Okay, so here's the update. Even though most of the process was super frustrating, I gotta give a shoutout to Cindy. I talked to her like 2 days ago and she was actually really helpful. She said she'd submit my claim for a refund and I should get the money back on my credit card within 5 business days (or 10 if something crazy happened). And get this, the very next day, the refund was approved and processed to my credit card account! Like, finally, some good news! If all the people at VitalChek were as efficient as Cindy, maybe they wouldn't have such a bad reputation. So yeah, I'm adding another star to my rating. Thanks again, Cindy!

I have received any follow-up about my order - when I go to the website it says my online information has expired and to call their [protected] # for assistance. I have called this number literally for a full week and the only contact I get is your call is important to us - there is high call volume - I let my phone stay on conference call for 4 hours and still no contact with Customer service rep

On June 1, 2022 I ordered One (1) certified Death Certificate.

I finally received certified copy of Death Certificate in November, 2022 and a few weeks later I received another certified copy I did not order.

I have sent emails to VitalChek since January, 2023 with no response to my numerous emails. Demand is hereby made for a refund in the amount of $68.50 due to VitalChek's clerical error in charging me twice.

Please rectify this immediately. I can be reached at [protected] or this email.

As someone who lives quite a distance away from the county of their birth, I was excited to learn about VitalChek and their various services. Though the fees initially seemed reasonable, I did opt to pay an extra $20 for expedited shipping so that I could receive my birth certificate as quickly as possible.

After providing all of the necessary notarized information via fax, I was pleased to receive a prompt email from VitalChek confirming my order and charging my credit card. The email even included a notification that my package had been shipped, complete with a UPS tracking number.

However, after waiting for 8 days and not seeing my package arrive, I decided to contact VitalChek's customer service team for assistance. Unfortunately, the representative I spoke with was unable to provide me with any useful information and instead instructed me to contact the County Records Office myself to see if they had received my information yet.

To my dismay, I learned that the Records Office had not yet received any information from VitalChek at all. This left me frustrated with the slow process and general incompetence of VitalChek's customer service.

After this experience, I highly recommend checking with the County Records Office directly before using VitalChek's services. Not only is this typically a cheaper option, but I also discovered that family members are often able to pick up and mail birth certificates themselves.

The experience with VitalChek left me feeling frustrated and disappointed. While they offer a seemingly convenient service for ordering important documents like birth certificates, the truth is that they are only a middleman and cannot verify any of the information for you. This became painfully clear after having to order for the second time due to an error made by one of their employees.

What's even more frustrating is that VitalChek does not make it clear that they are just a go-between for customers and the actual state agencies responsible for issuing these documents. They present themselves as a one-stop-shop for all your document needs, but in reality, they are just trying to make a profit off of their customers' confusion and lack of knowledge regarding the process.

Moreover, when I called VitalChek to inquire about the mistake made on my order, I was met with a lack of genuine concern and outright apathy. The fact that they were dealing with highly sensitive information did not seem to register with them, leaving me feeling even more uneasy about the kind of company VitalChek truly is.

In hindsight, I regret trusting VitalChek with such a personal and important task. My advice to anyone looking to order important documents like birth certificates would be to skip the middle man and go directly to the state agency responsible for issuing them. Don't be fooled by VitalChek's slick marketing tactics - the headache and potential for mistakes is not worth the convenience they claim to offer. I would never recommend their services to anyone, and I am grateful to have learned this lesson before potentially putting myself at risk of identity theft or other negative consequences.

It is disappointing to read about such poor experiences with VitalChek. The lack of support and trouble with document processing would certainly frustrate anyone in the same situation. It's understandable to feel as though the customer service representatives are uninterested in problem-solving and seem to be following a script. One would expect a bit more personalized assistance, especially when it comes to important documents like vital records. It's concerning that errors kept occurring during the application process and that representatives were not able to provide clear feedback. This would undoubtedly cause unnecessary delays and inconvenience for anyone trying to obtain official documents. The lack of consistency among representatives is also concerning, as it suggests a lack of training and communication among workers. While speaking to a supervisor may provide some comfort, it is discouraging to hear that their assistance was just as unsatisfactory as the other representatives. One would presume that a supervisor would have more knowledge about the process or be able to provide additional help. Ultimately, it is disappointing to hear about such a negative experience with VitalChek. The issues seem to go beyond individual employees and potentially point to larger problems within the company. Hopefully, changes are made to improve customer experiences and ensure accurate and timely processing of vital records.