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CB Passport Services VitalChek Do not waste your money!
VitalChek

VitalChek review: Do not waste your money!

Z
Author of the review
7:24 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

First, I pay for my birth certificate but need my marriage certificate as proof of my maiden name, so my birth certificate order was placed on hold. Then I pay to get my marriage certificate (as proof of my maiden name) and receive an email stating "Documents approved! Your order is now complete. You will receive an email once your order is shipped." This was Monday, 4/21/2025. Then on 4/24/2025 I receive another email stating VitalChek Order - REFUNDED! The request for a refund has been approved (for my marriage certificate) but I never requested a refund. I tried calling their [protected] number but was on hold waiting for someone to take my call for over two hours! SMH! I gave up and hung up. So I emailed them, this was on 4/24/2025. No response as of yet. Today I emailed them to cancel my original request for my birth certificate. SMH!

I strongly discourage everyone from using this site.

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  1. VitalChek Contacts

  2. VitalChek phone numbers
    +1 (800) 669-8313
    +1 (800) 669-8313
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    +1 (615) 372-6800
    +1 (615) 372-6800
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    +1 (866) 203-2777
    +1 (866) 203-2777
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    +1 (888) 497-0011
    +1 (888) 497-0011
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    +1 (800) 858-5553
    +1 (800) 858-5553
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    +1 (800) 255-2414
    +1 (800) 255-2414
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  3. VitalChek emails
  4. VitalChek address
    PO Box 1703, Brentwood, Tennessee, 37024, United States
  5. VitalChek social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 06, 2025
  7. View all VitalChek contacts
VitalChek Category
VitalChek is ranked 11 among 22 companies in the Passport Services category
#09 ExpressPassport ExpressPassport #10 Passport Passport #11 VitalChek VitalChek #12 Passport Office Passport Office #13 GovSimplified GovSimplified
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